“Avoid the Dexters Clapham office like the pla......”
1 Star Review
Dec 28,2022
By:
'Gzi'
Dec 28,2022
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: SW2
Sales (as a Buyer)
Postcode: SW2
1
people found
this helpful
Avoid the Dexters Clapham office like the plague. This team are complete commission chasers who have no regard for the properties they are selling or the people who are buying them. I had the displeasure of buying a flat through Dexter's. There was 0 communication to ...
read full review
1
people found
this helpful
Was this helpful?
Yes
“Worst agency ever. I've been with KFH for yea......”
1 Star Review
Dec 20,2022
By:
'Margherita'
Dec 20,2022
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW16
Lettings (as a Tenant)
Postcode: SW16
0
people found
this helpful
Worst agency ever. I've been with KFH for years and they were just amazing. Dexters Property Manager team just cares about the landlord. If you have an issue you have to call them many times, and IF it gets sorted, it takes a long time. (...
read full review
0
people found
this helpful
Was this helpful?
Yes
“The team in the Clapham High Street office co......”
5 Star Review
Feb 18,2022
By:
'Elaine Jones'
Feb 18,2022
Services: Lettings (as a Landlord)
Rent PCM: £2200
Would you recommend?: Yes
Postcode: SW4
Lettings (as a Landlord)
Rent PCM: £2200
Postcode: SW4
0
people found
this helpful
The team in the Clapham High Street office could not have been better. They were able to arrange viewings at short notice of my property and gave me various offers to consider from professional tenants. I've not really heard from the tenants since but have ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“I have had great service from Dexter's over t......”
5 Star Review
Jun 18,2021
By:
'GJ'
Jun 18,2021
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SW9
Lettings (as a Landlord)
Postcode: SW9
0
people found
this helpful
I have had great service from Dexter's over the many years they have been managing our Clapham rental property. As a landlord, I have found them to be honest, professional, diligent and knowledgable. Being based internationally, their full management provision is an essential service I ...
read full review
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Dec 01,2020
By:
'Ellen'
Dec 01,2020
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SW12
Lettings (as a Landlord)
Postcode: SW12
0
people found
this helpful
Most of the reviews are fake or staff are targeted by office to see who can get the most reviews. meanwhile if you are a landlord beware.
They have so many different departments, it seems no one speaks to each other! the service is ridiculous. ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“Not even worth 1 Star...”
1 Star Review
Sep 04,2020
By:
'Isabelle'
Sep 04,2020
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW2
Lettings (as a Tenant)
Postcode: SW2
2
people found
this helpful
Worst/ most unprofessional service I have ever encountered. I and my Three house mates were looking to find a flat in Clapham to rent for our next year at university, we viewed a flat and were happy to put down an offer. Our estate agent ...
read full review
2
people found
this helpful
Was this helpful?
Yes
“I had the displeasure to rent a place via Dexters. ......”
1 Star Review
Feb 16,2020
By:
'nan'
Feb 16,2020
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW4
Lettings (as a Tenant)
Postcode: SW4
3
people found
this helpful
I had the displeasure to rent a place via Dexters. My "communication" if I can call it that was with Alysha, Sanjay and Gary. It is the worst agency that I ever had to work with. To sum up some of the stuff that went ...
read full review
Comment on agent fees
Very expensive references and fees, and done in unproffesional manner.
3
people found
this helpful
Was this helpful?
Yes
“Awful awful service. Would give 0 starsHave......”
1 Star Review
Dec 03,2019
By:
'Louanne'
Dec 03,2019
Services: Lettings (as a Tenant)
Rent PCM: £1600
Would you recommend?: No
Postcode: SW4
Lettings (as a Tenant)
Rent PCM: £1600
Postcode: SW4
0
people found
this helpful
Awful awful service. Would give 0 stars
Have threatened to charge us for everything and anything throughout the duration of our tenancy, even when the plumbing system stopped working they told us to 'get a friend' to look at it, or pay for a call out ...
read full review
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Mar 18,2019
By:
'Anon'
Mar 18,2019
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW4
Lettings (as a Tenant)
Postcode: SW4
1
people found
this helpful
I moved out of a flat over six weeks ago and am yet to receive my deposit share. A good friend took my place on the lease (after paying extortionate and completely arbitrary fees to have her name added), and paid her share of the ...
read full review
Comment on agent fees
Extortionate.
1
people found
this helpful
Was this helpful?
Yes
“Very disappointed experience. Everyday worse!!!...”
1 Star Review
Jan 07,2019
By:
'Cristina'
Jan 07,2019
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW4
Lettings (as a Tenant)
Postcode: SW4
4
people found
this helpful
Dexters doesn't care of you. Will never care about how the conditions of the property are. Late replies for everything and even calling you for a week in a row they will not be ashamed to tell you that your property manager is out of ...
read full review
Comment on agent fees
Really bad
4
people found
this helpful
Was this helpful?
Yes
5 Star Review
Oct 25,2018
By:
'Jason'
Oct 25,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SW2
Lettings (as a Landlord)
Postcode: SW2
0
people found
this helpful
We have been renting our property out through dexters for the last 5 years. It's worked out very well. They are a good company to rent through. Sanjay has been our property manager for the last 2 years. He's been excellent. Thorough, easy manner, nothing is too ...
read full review
Comment on agent fees
Completely reasonable.
0
people found
this helpful
Was this helpful?
Yes
“Poor Management and Unprofessional Service...”
1 Star Review
Jul 30,2018
By:
'Luke'
Jul 30,2018
Services: Lettings (as a Tenant)
Rent PCM: £1800
Would you recommend?: No
Postcode: SW9
Lettings (as a Tenant)
Rent PCM: £1800
Postcode: SW9
11
people found
this helpful
If you have never used Dexters to rent a property, I would strongly consider staying very far away. Dexters is by far the most unprofessional company which also misleads its tenants prior to signing a lease.
A number of items were found damaged / not working ...
read full review
11
people found
this helpful
Was this helpful?
Yes
“The WORST EXPERIENCE!!!...”
1 Star Review
Jun 20,2018
By:
'Jodi'
Jun 20,2018
Services: Lettings (as a Tenant)
Rent PCM: £1800
Would you recommend?: No
Postcode: SW9
Lettings (as a Tenant)
Rent PCM: £1800
Postcode: SW9
10
people found
this helpful
I have NEVER experienced poor service like this in my life and the fact that we have just signed a 24 month lease AND to find out that Dexters is the property management scares me! From the get go, the letting agent was unprofessional, incompetent and ...
read full review
10
people found
this helpful
Was this helpful?
Yes
“Appalling service for landlords...”
1 Star Review
Apr 13,2018
By:
'None'
Apr 13,2018
Services: Lettings (as a Landlord)
Rent PCM: £2500
Would you recommend?: No
Postcode: SW2
Lettings (as a Landlord)
Rent PCM: £2500
Postcode: SW2
10
people found
this helpful
I see from other reviewers on this site this agency is a problem.
My issues with them began right at the beginning of our working relationship, when they undervalued the rental potential of my property by 33%. Fortunately I did my own research and was able ...
read full review
Comment on agent fees
Extremely poor value in light of the total lack of service.
10
people found
this helpful
Was this helpful?
Yes
“Made moving out of my property a very stressful experience ......”
1 Star Review
Mar 08,2018
By:
'Jennifer'
Mar 08,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW9
Lettings (as a Tenant)
Postcode: SW9
16
people found
this helpful
Made moving out of my property a very stressful experience with a lack of transparency and updates on finding new tenants. A large number of hidden fees with no scope for negotiation or clear explanation of what the fees are for. Complete imbalance of power ...
read full review
Comment on agent fees
Very high, not transparent and unnecessary.
16
people found
this helpful
Was this helpful?
Yes
“Emmanuel the handyman that works for Dexters has been great ......”
5 Star Review
Nov 10,2017
By:
'Elena'
Nov 10,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW9
Lettings (as a Tenant)
Postcode: SW9
0
people found
this helpful
Emmanuel the handyman that works for Dexters has been great at his job. He fixed all the things in the house perfectly and he has very polite and professional. After not having a great experience with the agent that was a positive change with renting ...
read full review
Comment on agent fees
Nice, professional, helpful.
0
people found
this helpful
Was this helpful?
Yes
“Charlotte was a very pleasant person to deal with and ......”
5 Star Review
Nov 08,2017
By:
'Rob'
Nov 08,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW4
Lettings (as a Tenant)
Postcode: SW4
0
people found
this helpful
Charlotte was a very pleasant person to deal with and always resolved our issues as quickly as she could. Would recommend her!...
read full review
0
people found
this helpful
Was this helpful?
Yes
“I rented a flat for 14 months through dexters, it was ......”
1 Star Review
Aug 30,2017
By:
'Anon.'
Aug 30,2017
Services: Lettings (as a Tenant)
Rent PCM: £2256
Would you recommend?: No
Postcode: SW9
Lettings (as a Tenant)
Rent PCM: £2256
Postcode: SW9
46
people found
this helpful
I rented a flat for 14 months through dexters, it was the worst experience I've ever had. The agency didn't speak to each other and we were all told different things, we then were made to pay extra rent at the end of our tenancy due ...
read full review
Comment on agent fees
Not worth paying as they didn't do anything for us apart from make us pay more money for their mistakes.
46
people found
this helpful
Was this helpful?
Yes
“The worst estate agent I have ever come across in 10 ......”
1 Star Review
Aug 03,2017
By:
'Sam'
Aug 03,2017
Services: They manage our building
Would you recommend?: No
Postcode: SW4
They manage our building
Postcode: SW4
45
people found
this helpful
The worst estate agent I have ever come across in 10 years of renting in London. Staff are rude and extremely unhelpful! So many hidden fees. Avoid at all costs! I would rate no stars but can not!...
read full review
45
people found
this helpful
Was this helpful?
Yes
“Sanjay Katiyar is an asset to Dexters, he is very ......”
5 Star Review
May 18,2017
By:
'Christine'
May 18,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SW4
Lettings (as a Landlord)
Postcode: SW4
0
people found
this helpful
Sanjay Katiyar is an asset to Dexters, he is very courteous and efficient, he promptly sorted out our problems very quickly and is always available with the correct information for us to deal with our property. Thank you Sanjay for your help.
Christine, landlord...
read full review
0
people found
this helpful
Was this helpful?
Yes
“Have moved into our flat on Clapham High street but ......”
1 Star Review
Apr 13,2017
By:
'Alastair'
Apr 13,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW4
Lettings (as a Tenant)
Postcode: SW4
31
people found
this helpful
Have moved into our flat on Clapham High street but had to deal with Levi over the phone. Probably the worst experience I've had with an estate agent with his rude attitude over the phone. Will not be dealing with Dexters in future and will ...
read full review
31
people found
this helpful
Was this helpful?
Yes
“Absolutely terrible estate agents. They currently look after the property ......”
1 Star Review
Mar 08,2017
By:
'F*OffDexters'
Mar 08,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW9
Lettings (as a Tenant)
Postcode: SW9
33
people found
this helpful
Absolutely terrible estate agents. They currently look after the property which I am a tenant for. Not only do they not give 24 hours notice for call outs, they hire contractors who are shoddy at best. We are still waiting for things in the property to ...
read full review
Comment on agent fees
Excessively high.
33
people found
this helpful
Was this helpful?
Yes
“Worst service ever: lessons learned from renting with DextersLesson 1: Verbal ......”
1 Star Review
Nov 14,2016
By:
'NEC1985'
Nov 14,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW2
Lettings (as a Tenant)
Postcode: SW2
37
people found
this helpful
Worst service ever: lessons learned from renting with Dexters
Lesson 1: Verbal assurances on the phone do not mean anything – get everything in writing.
There was a high degree of misinformation regarding what the flat would have installed and what it would not. We learned that ...
read full review
37
people found
this helpful
Was this helpful?
Yes
“POOR. Be warned *. I am a landlord who is warning ......”
1 Star Review
Apr 25,2016
By:
'P'
Apr 25,2016
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SW9
Lettings (as a Landlord)
Postcode: SW9
61
people found
this helpful
POOR. Be warned *. I am a landlord who is warning not to sign 2 year contracts. They are well versed with this and will demand for 2 year contracts from both landlords and tenants even though i don't demand this. I have now had 3 sets of tenants ...
read full review
Comment on agent fees
Extortionately expensive.
61
people found
this helpful
Was this helpful?
Yes
“1 Month ago and half my friend and me had to ......”
1 Star Review
Mar 18,2016
By:
'tiloucia'
Mar 18,2016
Services: Lettings (as a Tenant)
Rent PCM: £820
Would you recommend?: Yes
Postcode: SW4
Lettings (as a Tenant)
Rent PCM: £820
Postcode: SW4
47
people found
this helpful
1 Month ago and half my friend and me had to find a flat through Dexter Clapham High Street, Ruby Caparn was the agent. Such a rude and insolent person. So we find a place available only end of March so we paid an holding deposit ...
read full review
Comment on agent fees
Bad and dishonest people.
47
people found
this helpful
Was this helpful?
Yes
“Absolutely shocking, these guys are literally crooks. Was told my ......”
1 Star Review
Sep 17,2015
By:
'Edward'
Sep 17,2015
Services: Lettings (Prospective customer)
Rent PCM: £1600
Would you recommend?: No
Postcode: SW4
Lettings (Prospective customer)
Rent PCM: £1600
Postcode: SW4
86
people found
this helpful
Absolutely shocking, these guys are literally crooks. Was told my offer had been accepted, they then told me over the phone that they were unable to take my holding deposit due to card processing issues (i feel this was a lie) and that we would ...
read full review
86
people found
this helpful
Was this helpful?
Yes
“Worst ever. they are in connection with Thamesview management which ......”
1 Star Review
Jul 30,2015
By:
'Smith'
Jul 30,2015
Services: Lettings (as a Tenant)
Rent PCM: £1700
Would you recommend?: No
Postcode: SW8
Lettings (as a Tenant)
Rent PCM: £1700
Postcode: SW8
111
people found
this helpful
Worst ever. they are in connection with Thamesview management which is just... shxt. they are unprofessional, do not listen to you AT ALL, makes all the excuses not to spend any money on the property. took 6 months to fix a small issue. There is one ...
read full review
111
people found
this helpful
Was this helpful?
Yes
“Useless - waited almost a month for my holding deposit ......”
1 Star Review
Aug 16,2014
By:
'Angryman'
Aug 16,2014
Services: Lettings (as a Tenant)
Rent PCM: £2500
Would you recommend?: No
Postcode: SW9
Lettings (as a Tenant)
Rent PCM: £2500
Postcode: SW9
164
people found
this helpful
Useless - waited almost a month for my holding deposit back for no reason. There is no time frame in the contract, so be warned...
read full review
What agent could do to change your mind?
Disappointing and they can't seem or want to return calls
Attached Filesnbsp;
164
people found
this helpful
Was this helpful?
Yes
“Infuriating from start to finish. We initially were told by ......”
1 Star Review
Dec 11,2012
By:
'Infuriating'
Dec 11,2012
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW4
Lettings (as a Tenant)
Postcode: SW4
66
people found
this helpful
Infuriating from start to finish.
We initially were told by Dexters that our offer on a rental property had been accepted and taken off the market, only to be called up the next day saying a better offer had come in and that the landlord ...
read full review
66
people found
this helpful
Was this helpful?
Yes
“Forced into "rent collection" service I did not want or ......”
2 Star Review
Jun 10,2012
By:
'waiting'
Jun 10,2012
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Lettings (as a Landlord)
Postcode:
93
people found
this helpful
Forced into "rent collection" service I did not want or need for rental income and 2 weeks after tenants moving in Dexters still have not released first month's rent to me. This is despite several phone calls and being promised this is being looked into. Wonder ...
read full review
What agent could do to change your mind?
would be nice to receive the rent my tenants paid me to live in my property.
they cannot be giving out keys to strangers!
Attached Filesnbsp;
93
people found
this helpful
Was this helpful?
Yes
I am really sorry to hear that you have been unhappy with the service provided by our Clapham branch. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn