0% lettings valuation accuracy
13% lettings fee satisfaction
Jul 29,2015
Jul 29,2015
4
people found
this helpful
this helpful
Overall my experience of the company was not great to say the least.
In one occassion a repair was made promptly, however in all other cases they were not made or made ineffectively. In particular the communal area had no lighitng (the lighting was controlled within the flats, half of which were vacant), this was not made aware before. And the intercom which had been described as working when I was viewing the property was not working.
The flat was not given in a clean manner, this was stated in the inventory, however Contempo Letting insisted the flat was 'professionally' cleaned despite evidence to the contrary. Upon leaving the flat was left in a cleaner state than found however the agency did try and withold some of my depsoit. After going through a dispute resolution service their 'professional' opinion was dismissed and the entire sum was returned. I would recommend all tenants in that position to dispute the deposit if the aformentioned company levies unnecessary charges, as this service is free, and the remaining monies are returned whilst the dispute is ongoing.
To add to this I could say that some basic customer service, and people skills were missing when dealing with the agency, they were quick to offer excuses (as I shall imagine the response below will show); and didn't show a willingness to come to a solution or commit to anything.
I was also charged £50 for a tenancy check, this was paid to a third party company. My understanding of the law is that this should be covered by the letting agency (I know the letting agency in question have a differing view, and I have not yet taken attempts to reclaim the money)
I also found it suspect that the Letting agency refused to give me the name of my Landlord, despite the legal requirement
I should add for fairness the landlord had furnished the flat well and asides from the dusty state I found the flat in, it was in good condition. http://tinyurl.com/pkw4b4y
In one occassion a repair was made promptly, however in all other cases they were not made or made ineffectively. In particular the communal area had no lighitng (the lighting was controlled within the flats, half of which were vacant), this was not made aware before. And the intercom which had been described as working when I was viewing the property was not working.
The flat was not given in a clean manner, this was stated in the inventory, however Contempo Letting insisted the flat was 'professionally' cleaned despite evidence to the contrary. Upon leaving the flat was left in a cleaner state than found however the agency did try and withold some of my depsoit. After going through a dispute resolution service their 'professional' opinion was dismissed and the entire sum was returned. I would recommend all tenants in that position to dispute the deposit if the aformentioned company levies unnecessary charges, as this service is free, and the remaining monies are returned whilst the dispute is ongoing.
To add to this I could say that some basic customer service, and people skills were missing when dealing with the agency, they were quick to offer excuses (as I shall imagine the response below will show); and didn't show a willingness to come to a solution or commit to anything.
I was also charged £50 for a tenancy check, this was paid to a third party company. My understanding of the law is that this should be covered by the letting agency (I know the letting agency in question have a differing view, and I have not yet taken attempts to reclaim the money)
I also found it suspect that the Letting agency refused to give me the name of my Landlord, despite the legal requirement
I should add for fairness the landlord had furnished the flat well and asides from the dusty state I found the flat in, it was in good condition. http://tinyurl.com/pkw4b4y
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Latest Reviews
18th Sep 2018
reviewed by 'Betty'
15th Feb 2017
reviewed by 'At1994'
8th Feb 2017
reviewed by 'Really'
6th May 2016
reviewed by 'Temi'
30th Aug 2015
reviewed by 'Erin&Amy'
30th Aug 2015
reviewed by 'Erin&Amy'
Opening Hours
Address
Contempo Property
127 Rosemount Place
Rosemount,Aberdeen
Aberdeen City
AB25 2YH
01224 531 970
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 13% | £400 | £950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 12 | 0 | 0 | 0 | 0 | 0 | 1 |
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Sep 18,2018
Sep 18,2018
9
people found
this helpful
this helpful
Worst letting agents ever. Flat not very clean on entry. No heating for weeks in Jan. No hot water for months. Gave out personal details to third party and were in violation of data protection. Billed me for cleaning flat after I moved out when ...
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Feb 15,2017
Feb 15,2017
7
people found
this helpful
this helpful
I put a critical review on their Facebook page and they had the audacity to hide it from the public - at least on here they can't hide them. I wonder how many reviews have been written on Facebook that they have not liked and ...
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Feb 15, 2017
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(1)
Good morning,
We have not had any new reviews since 7th February and we also do not have the ability to hide reviews. There are currently 20 reviews on our page, all of which are clearly visible.
If you have a complaint please do contact me directly on [email protected] and i'll be happy to look into it for you. ...
Feb 08,2017
Feb 08,2017
14
people found
this helpful
this helpful
Do not use Contempo... whether a tenant or a landlord. We rented a property from them... never again. We were over a month without a working cooker, we waited over a month for them to fix a toilet seat and we didn't have light in ...
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Feb 08, 2017
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Good morning, thank you for taking the time to post your review. I see that you have also emailed me so I will come back to you via email ...
May 06,2016
May 06,2016
8
people found
this helpful
this helpful
AVOID! AVOID!
They will utilise every sneaky, lying arsenal to steal your money. From refusing to come and carry out a check out in your presence to sending out bogus, over-inflated cleaning charges 6 weeks later. Oh and they will, to get you too sign, lie ...
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May 09, 2016
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(1)
Hi Temi,
Thank you very much for taking the time to review and I'm very sorry to hear that this has been your experience.
Unfortunately the brief details given don't match any of our recent tenancies, so if you would like to contact me with some more information on [email protected] i can certainly look into your specific case.
In general terms, check out inventories are always carried out shortly after the last date of your tenancy. After that, the check out report is sent ...
Aug 30,2015
Aug 30,2015
9
people found
this helpful
this helpful
I would advise against renting via contempo, throughout our tenancy we had a number of issues arise and Contempo would rarely resolve them sufficiently. A few months after moving in we began receiving emails stating that our rent was overdue, even though we could see ...
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Aug 30,2015
Aug 30,2015
9
people found
this helpful
this helpful
I would advise against renting via contempo, throughout our tenancy we had a number of issues arise and Contempo would rarely resolve them sufficiently. A few months after moving in we began receiving emails stating that our rent was overdue, even though we could see ...
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Sep 01, 2015
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(2)
Hi Judith,
Myself and my flatmate made our issues extremely clear (living without water for over a fortnight is not something we would keep quiet about). Grant was our first point of contact hence why all of our issues went through him. Additionally, you failed to inform us when the property was advertised - which was a (small) request that we made specifically to you and despite saying that you would do this - you did not, so unfortunately I am doubtful that it would have made much of differ ...
Jul 29,2015
Jul 29,2015
4
people found
this helpful
this helpful
Overall my experience of the company was not great to say the least.
In one occassion a repair was made promptly, however in all other cases they were not made or made ineffectively. In particular the communal area had no lighitng (the lighting was controlled ...
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Jul 29, 2015
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(1)
Hi there,
Many thanks for taking the time to post your review.
Unfortunately the details do not match any of our recent tenancies, however I would like to offer you the opportunity to meet with me personally and we can discuss your concerns? Please contact me directly on [email protected] or at the office on 01224 531970 and we can get a date set up to meet.
I look forward to hearing from you,
Kind regards,
Judith ...
Jul 02,2015
Jul 02,2015
5
people found
this helpful
this helpful
Agents were extremely unresponsive, continual issues with heating resulted in dampness and mildew. Judith eventually agreed in March after 3 months of complaints that the faulty heaters would be replaced that week but this never happened and the flat was vacated in June with the upgrade ...
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Jul 02, 2015
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(1)
Hi Girls,
Many thanks for taking the time to post your review. I am sorry to hear that you had a bad experience.
I'm sure we explained at the time that we are not allowed to spend for this property without the landlord's written permission which can (and did) lead to delays, which we find just as frustrating as you... believe me I hate to read poor reviews of my business.
With regards to the deposit - because we use a tenant deposit scheme, all claims for tenant funds are sent to an independ ...
Apr 29,2015
Apr 29,2015
5
people found
this helpful
this helpful
Very bad experience with this agency. When we first moved into the flat it had not been cleaned properly at all , in particular the bathroom was disgusting. The check in report even stated that the it was not clean. When moving the furniture in the ...
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May 10, 2015
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(2)
Sorry the address was 35A seaforth road, not the address above ...
Apr 22,2015
Apr 22,2015
2
people found
this helpful
this helpful
This was my first and final dealings with Contempo Lettings. I had initially enquired into a property for rent by telephone where I was told that I was not suitable for the property due to being a student. I am well aware that certain properties ...
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What agent could do to change your mind?
The customer service needs worked on greatly. All that I was looking for was an apology for wasting my time and improvements made on the advertisement. There was no remorse shown for the error by Contempo Lettings but instead a level of rudeness.Attached Filesnbsp;
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Apr 23, 2015
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The portal that I had initially found the advert on was LettingWeb and the portal that the member of staff had mentioned was Citylets so there should have been no problems with this. Either way, neither of the sites stated this information and it is an important detail to be mentioned. It has been an error on Contempo Lettings part that could have been put right with a simple apology and correction of the advert, which is all I was looking for. Not to be told that I was, in effect, looking at th ...
Feb 26,2014
Feb 26,2014
5
people found
this helpful
this helpful
The property I was living was from Contempo Letting and initially was not under their management, they told me that the owner herself manage the property so they cant take care. The property was terribly dirty when I entered. I had made a call to ...
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Sep 08, 2014
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(6)
With the help of the SafeDeposit Scotland, I am able to get back almost every penny claimed by the Contempo Lettings, Aberdeen. I am got back the entire amount M/s Contempo Letting hd claimed for the breakage in the flat and towards cleaning of the flat. But ofcourse, I could not get back the extra days rent as I had already agreed to pay it to them. I believe, if I had not then I would have get back that too!! I dnt know, now whether Mr. Judith from the Contempo Lettings will reply anything tow ...
Oct 07,2013
Oct 07,2013
2
people found
this helpful
this helpful
After arranging first avavilabe viewing for thsi property I was phoned e-mailed about 3 hours later to be told that another tennant had placed a holding deposit. Why was I not told that you could place a holding deposit?...
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What agent could do to change your mind?
Explain what options are available and not favour some potential tennants.Attached Filesnbsp;
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Oct 08, 2013
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(3)
Hi Brian,
Unfortunately Sasha did not state that Thursday was the first available viewing, she stated that Thursday was the next available viewing of the property from the time that you contacted her (earlier viewings had already been secured).
To quote from Sasha’s email – ‘We're really busy this week with viewings so at the moment the next available viewing we have for this property is at 1:45pm on Thursday, can you manage then?’
When you called our office ...
Aug 07,2013
Aug 07,2013
4
people found
this helpful
this helpful
I have a bad experience. I was a tenant that rented a flat from contempo lettings, everything was smooth and far at the begining and staff are very friendly until me and my flatmate agree to end the tenancy. 1 of the agent from contempo lettings (...
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What agent could do to change your mind?
They change their attitude quickly once we end the tenancy, and everything went so unprofessional after that, also tend to charge us with a lot if things.Attached Filesnbsp;
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Oct 07, 2013
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Hi Ryan & James,
I am sorry to hear you were so disappointed with Contempo Lettings.
All our deposits are handled by Safe Deposit Scotland and the independent review of your check out report concluded that we were fully justified in the deductions we made to your deposit.
If you are unhappy with this ruling, then you can contact the Property Ombudsman of which we are members.
Kind regards,
Judith ...
Sep 09,2012
Sep 09,2012
0
people found
this helpful
this helpful
I would be pleased to recommend Contempo Lettings of Aberdeen to any Landlord. Judith & Grant took care of switching from another lettings agency, remarketing my property and finding a decent tenant so I had nothing to worry about. Managing my property, they transfer the rent ...
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Oct 07, 2013
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Many thanks for your kind words which I have also shared with Grant - we are delighted that you continue to be happy with the service from Contempo Lettings.
Kind regards,
Judith ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Many thanks for taking the time to post your review.
Unfortunately the details do not match any of our recent tenancies, however I would like to offer you the opportunity to meet with me personally and we can discuss your concerns? Please contact me directly on [email protected] or at the office on 01224 531970 and we can get a date set up to meet.
I look forward to hearing from you,
Kind regards,
Judith