96% sales valuation accuracy
100% sales fee satisfaction
Jul 29,2015
Jul 29,2015
0
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Agent misrepresented the position of the sellers repeatedly. This included misrepresenting the dates of the exchange and closing, the seller's position on these dates, and that the seller's would not take up contact with us directly. The agent also entered into contact with our buyers and their lawyers, suggesting a different exchange and closing date than we had agreed with him.
The agent did not comply with Code of Practise of Real Estate Agents.
The agent did not comply with Code of Practise of Real Estate Agents.
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Latest Reviews
16th Jun 2020
reviewed by 'Louis'
11th Feb 2019
reviewed by 'Janet'
13th Nov 2017
reviewed by 'Carina'
16th Oct 2017
reviewed by 'Claire'
16th Jun 2017
reviewed by 'Andy'
Opening Hours
Address
Mansell McTaggart
20 Station Road
Burgess Hill
West Sussex
RH15 9DJ
01444 235665
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 100% | £129,950 | £985,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 28 | 0 | 14 | 2 | 2 | 4 |
Areas covered
- RH15
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 16,2020
Jun 16,2020
2
people found
this helpful
this helpful
After Contacting These estate agents, they couldn't arrange a viewing for me due to covid-19 but took my number and said they would call me back when viewings were once again available, they didn't bother to do this, leaving my wife and I incredibly upset ...
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Feb 11,2019
Feb 11,2019
0
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We turned to Mansell Mctaggerts after a different initial estate agent in Burgess Hill over valued our house which had to be greatly reduced in price and then wasted 3 months introducing and championing a prospective buyer who it turned out was never in a position ...
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Comment on agent fees
Good
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Dec 03,2017
Dec 03,2017
0
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We cannot speak highly enough about the service we received when purchasing our house. Michael and Emily were superb and kept us updated and informed .We would not hesitate to endorse and recommend this company ....
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Nov 13,2017
Nov 13,2017
1
people found
this helpful
this helpful
The service I received while selling my parents' house was excellent. Friendly and efficient from start to finish. I was also kept well-informed at every stage of the process....
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Comment on agent fees
Competitive.
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Oct 16,2017
Oct 16,2017
2
people found
this helpful
this helpful
Have used Mansell's for all my sales. Once again they delivered. Had a tricky chain but Michael and Emily were stars and kept making the calls to chase everyone and kept me updated. Thanks for your help :0)...
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Comment on agent fees
Good
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Jun 16,2017
Jun 16,2017
2
people found
this helpful
this helpful
We used Mansell McTaggart to sell our home because we originally acquired from them and found them to be professional and extremely knowledgeable about our style of house in this location.
A true team effort from the staff to market our home, secure a purchaser ...
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Comment on agent fees
Very competitive
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May 11,2017
May 11,2017
2
people found
this helpful
this helpful
Having previously used Fox & sons we switched th esale of our property to Mansells. A chalk and cheese moment and it was a pleasure to deal with Mansells experienced staff who were courteous and highly professional. I couldn't find any fault with their service and ...
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Comment on agent fees
Fees were in line with others but service was considerably better
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May 09,2017
May 09,2017
3
people found
this helpful
this helpful
After using another agent who sold the dream I turned to Mansell and Mike in particular for salvation. Mike didn't disappoint, his knowledge and professionalism shone through from our first meeting. He priced our house to sell not just to appease the fanciful desires of ...
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Comment on agent fees
Their fees were extremely reasonable for the superb service offered
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Apr 23,2017
Apr 23,2017
2
people found
this helpful
this helpful
Mansell's saved our move and sanity! We naively bought in to the sales pitch of a corporate firm who promised us the world as well as an extremely high selling price. After we were let down twice and treated poorly, we turned to Michael and ...
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Comment on agent fees
Fantastic - half the price of others and more for your money
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“Thoroughly recommended. From initial marketing through the conveyancing and completion ......”
Apr 05,2017
Apr 05,2017
2
people found
this helpful
this helpful
Thoroughly recommended. From initial marketing through the conveyancing and completion process the whole team were helpful and professional at all times. We had a lengthy conveyancing process and the Michael, Emily and the rest of team were always on the case chasing down issues in ...
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Comment on agent fees
Fees were acceptable, particularly given the level of conveyancing undertaken.
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Mar 31,2017
Mar 31,2017
1
people found
this helpful
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Our second move with Mansell's in as many years, both absolutely faultless in terms of agency service. They won us round on the first visit with their honest and realistic approach, in a competitive market where other agents are willing to promise anything to secure ...
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Comment on agent fees
Competitive.
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Mar 15,2017
Mar 15,2017
1
people found
this helpful
this helpful
We used Mansell McTaggart for both the sale of our property and purchase of our new home. Although we were in a chain for a long time everyone at Mansell, especially Mike, kept us informed on the progress at all times and some how managed ...
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Comment on agent fees
The agent fees were very competitive and I felt that the amount we paid reflected the level and quality of service we received.
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Feb 27,2017
Feb 27,2017
1
people found
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Really proactive and friendly team, going over and beyond good service to ensure contracts exchanged on a difficult transaction. If we ever move again, we will definitely use them as were really helpful throughout and always gave 100% - you can't ask for more. Special thanks ...
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Aug 31,2016
Aug 31,2016
1
people found
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The sale of my house was conducted very professionally by staff who were focused on getting the job done. It was very pleasing that when a staff member was absent (annual leave etc) that the whole file was continued to be handled by a competent ...
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Comment on agent fees
Good
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Jun 15,2016
Jun 15,2016
1
people found
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Mike and the team were extremely helpful at all stages of our house purchase, really professional and knowledgeable whenever we called. Many thanks for everything you did for us to get us into our new home....
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May 27,2016
May 27,2016
1
people found
this helpful
this helpful
We have just completed a flat sale through Mansell's after using them previously with the sale of our house in Burgess Hill. Once again they have come up trumps. A very professional hard working agent that always has your best interests at heart. We will ...
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Comment on agent fees
Fees are good. Team work hard for the money
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Apr 26,2016
Apr 26,2016
1
people found
this helpful
this helpful
We have just sold our property and bought another through Michael at Mansell McTaggart and we honestly couldn't be happier with the service we have received from both a buyer and seller perspective. The purchase of our new home was not always straight forward but ...
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Apr 15,2016
Apr 15,2016
1
people found
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this helpful
Our recent purchase of an apartment in the Burgess Hill area was relatively straightforward and any slight problems were dealt with very efficiently by Mike Harford of Mansell McTaggart. He dealt with all our queries promptly and courteously, and never failed to get back to ...
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Apr 11,2016
Apr 11,2016
2
people found
this helpful
this helpful
Couldn't be happier with the wonderful service we received from Mansell McTaggart over the course of the last year. It has been a long arduous journey, but after one week in our new house, both myself and my partner are extremely grateful for all the ...
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Mar 21,2016
Mar 21,2016
1
people found
this helpful
this helpful
I have just exchanged on my first home, and throughout the whole process, it always felt as though I had Mansell McTaggart by my side.
Being at the bottom of the chain, it was extremely difficult to understand what was going on at the top. ...
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Feb 24,2016
Feb 24,2016
1
people found
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Very good photography by Emily. Michael was excellent at progress chasing what seemed to be a protracted purchasing process. He was key in the successful outcome. Good people to have on your side....
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Comment on agent fees
Fair.
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Feb 21,2016
Feb 21,2016
1
people found
this helpful
this helpful
Michael helped my wife and I through many anxious moments throughout our house buying process. He was always responsive and played a key part as a conduit between us and the vendors as well as periodically communicating with the solicitors. Overall, we found the Mansell ...
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Feb 05,2016
Feb 05,2016
2
people found
this helpful
this helpful
A really caring, constructive and passionate team. We had an exchange/completion process that dragged on and on because of others in the chain, but was really impressed and touched by the personal dedication that Mansells put in to make the sale happen....
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Feb 05,2016
Feb 05,2016
2
people found
this helpful
this helpful
Once again superb service from the Mansell McTaggart team. Thanks for making a long, and painful, sale easier. Many thanks....
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Comment on agent fees
Fees are competitive
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Jan 15,2016
Jan 15,2016
2
people found
this helpful
this helpful
We have just sold and purchased our next property (both through Mansell) and I cannot recommend them enough. Both Emily and Michael have been incredibly helpful throughout and made this process as pain free as possible. Whenever we asked Emily and Michael to follow up ...
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Comment on agent fees
I found the agents fees very reasonable.
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Dec 23,2015
Dec 23,2015
2
people found
this helpful
this helpful
I used Mansell's to sell my property in Burgess Hill. Michael and the team were fantastic, knowing the market and had a number of buyers already on the books. This meant that I got an initial offer within 24 hours. Mansell's helped throughout the process ensuring ...
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Dec 12,2015
Dec 12,2015
5
people found
this helpful
this helpful
We found selling through Mansell MCTaggart a very easy and non stressful process. Both Mike and Emily kept us informed every step of the way, when ever there was a potential problem it was dealt with promptly and in an efficient and fair manner for ...
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Comment on agent fees
Mansell MCTaggart offered a very competitive rate for sole agency
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Dec 11,2015
Dec 11,2015
3
people found
this helpful
this helpful
From the initial visit by Justin to the follow ups by Michael and Emily we have found our interests were at the foremost of their actions. They have been friendly, honest and fair in their advice and activity maintaining contact throughout the proceedings. Very impressed ...
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Comment on agent fees
I think the fees are fair due to the non stop support and expertise given to us. We feel that they have facilitated the sale with both us, and the purchaser having their interests considered to a mutual agreement.
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Nov 21,2015
Nov 21,2015
2
people found
this helpful
this helpful
Michael was a pleasure to work with from start to finish. The purchase took a long time to complete due to a long chain and Michael really helped by keeping in contact and making everything as easy and clear as possible. He went out of ...
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Nov 18,2015
Nov 18,2015
2
people found
this helpful
this helpful
We sold our house through Mansell McTaggart, dealing at one time or another with all members of the Burgess Hill team. All were friendly, helpful, attentive, efficient & on the ball through what at times was for us a stressful & attenuated house move. When we lost 2 ...
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Comment on agent fees
The fees were comparable to other agents in the area, but employing an estate agent to sell a house will always involve a not inconsiderable outlay.
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Michael
(35)
Justin
(9)
Emily
(8)
Mike
(4)
Gordon
(3)
Justin Mansell
(3)
Emily
(2)
Emily
(2)
Chris
(1)
No fees information available
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Complaints Procedure
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Last updated at 10:53 AM 17/01/2022 by
Like all transactions you set off in the hope that not too many obstacles will present themselves, but a projectory date can never be cast in stone because they often do. Unfortunately the buyer has failed to inform the reader that a mortgage valuation wasn't carried out til the 10/7 and that up until yesterday (the proposed completion date), they were still not ready to exchange because their buyers solicitor's were still awaiting outstanding enqueries.
When my clients agreed to the 31/7, they presumed a reasonable gap between exchange and completion would suffice, because this wasn't going to happen, on the 22/7 they requested that the completion date be pushed back til at least the 21/8. Although this news was greeted on the same day as absurd by the buyer, 1. the buyer were never lied to as implicated, 2. exchange dates were never pinned down because the plan as always is to 'just exchange' as soon as everyones ready and 3. the owners turned down the buyer's request to speak directly, because they wanted to keep it professional.
As for 4. entering into contact with their buyer and their buyer's lawyer, well this is just nonsense, I have no number for their buyer and don't even know who their buyer's solicitors are and even if I did, it's unethical to call them. What I did do, which any agent worth their salt would do, is call the agents below me in the chain to discuss any events that could have a serious/partly serious implication, weirdly this is considered to be some kind of unprofessional act, well i've been doing the same thing for 29 years and strangely this is the first complaint.
I know as an industry we receive a bad press, some of it deserved, but certainly in this case the allegations directed at me are unfounded.
If anybody reading this wanted to question me on any point, please don't hesitate in calling me.
Justin Wallden (W 01444 235665 M 07767 883348 Senior Director, Mansell McTaggart - 17 Offices Throughout Sussex and into Surrey)