Thornley Groves
Manchester, M2
4.2/5, 27 reviews
81% recommended
100% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
63% lettings fee satisfaction

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“Mariese went above and beyond to help us find our ......”

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Jul 28,2015
Minithumbup
By: 'mikeykenny'
Jul 28,2015
0 people found
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Mariese went above and beyond to help us find our apartment. She took the time to get to know us, what we liked and disliked which enabled us to find the perfect home. It was 100% the best customer service I've had and best agent I've had. I really appreciated her honesty and guidance which gave us the confidence to get the right property.
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Latest Reviews

View all Reviews 27
2nd Feb 2021
reviewed by 'M'
“Unprofessional and worked entirely in the interests of landlord. Increased rent mid term, tried to again during global pandemic when ......”
10th Jun 2017
reviewed by 'Pipster_Skyline'
“As a landlord I would advise against using this agent. Shoddy customer service to the extreme. Happily take over the ......”
28th Aug 2016
reviewed by 'Kiski'
“I arranged 3 views for the same property, all of them where cancelled 1hour before the view as the agent stated ......”
19th Apr 2016
reviewed by 'Jones'
“Great service initially by Mariese. Such a shame about their poor after sales service. Lack of communication the key to ......”
13th Apr 2016
reviewed by 'John'
“Mariese did a wonderful job in selling 2 Hill Quays for me. She found a buyer within hours, at the full ......”
23rd Mar 2016
reviewed by 'Sale'
“I have known Stuart for many years when he worked at Shepherd Gilmour. He has at all times been available ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 17:00
  • Sunday: Closed
Address

Thornley Groves
9 John Dalton Street
Manchester
Greater Manchester
M2 6FW
0161 2451111

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £96,000 £265,000
Lettings 67% 63% £400 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 2 0 1 5 0 14 0 0 2
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Unprofessional and worked entirely in the int......”

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Feb 02,2021
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gabriel
By: 'M'
Feb 02,2021
1 people found
this helpful
Unprofessional and worked entirely in the interests of landlord. Increased rent mid term, tried to again during global pandemic when prices were crashing. We moved in to a flat in bad condition with the promise of iron marked carpets being replaced. This never happened, repairs ...
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“As a landlord I would advise against using this agent. ......”

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Jun 10,2017
Minithumbdown
By: 'Pipster_Skyline'
Jun 10,2017
1 people found
this helpful
As a landlord I would advise against using this agent. Shoddy customer service to the extreme. Happily take over the running of your property, then don't apply due diligence to tenant vetting. On two lets, I found out that the tenants were subletting the property ...
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Comment on agent fees
Average agent fees. Will try every trick they can muster to extract extra £££ out of landlords at time of checkouts etc.
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“I arranged 3 views for the same property, all of them ......”

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Aug 28,2016
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Melissa
By: 'Kiski'
Aug 28,2016
1 people found
this helpful
I arranged 3 views for the same property, all of them where cancelled 1hour before the view as the agent stated they did not have the keys of the apartment. On my last one she just called me to tell me the property has gone!!...
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Bad
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Bad
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“Great service initially by Mariese. Such a shame about their ......”

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Apr 19,2016
Minithumbdown
By: 'Jones'
Apr 19,2016
0 people found
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Great service initially by Mariese. Such a shame about their poor after sales service. Lack of communication the key to a good sale....
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By: Hannah Marsh
May 11, 2016
View all comments (1)
Dear Sir/Madam We would welcome the opportunity to talk to you about your recent experience with the sales department. Please contact me direct on 0161 942 4121 or [email protected]. I look forward to hearing from you Hannah Marsh Customer Care Manager Thornley Groves ...

“Mariese did a wonderful job in selling 2 Hill Quays for ......”

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Apr 13,2016
Minithumbup
By: 'John'
Apr 13,2016
0 people found
this helpful
Mariese did a wonderful job in selling 2 Hill Quays for me. She found a buyer within hours, at the full asking price - no haggling. The buyer wanted to exchange before 1 April which only gave us about six weeks. But Mariese kept her eye on ...
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“I have known Stuart for many years when he worked ......”

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Mar 23,2016
Minithumbup
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Stuart
By: 'Sale'
Mar 23,2016
0 people found
this helpful
I have known Stuart for many years when he worked at Shepherd Gilmour. He has at all times been available to provide advice and support when I was buying/selling/renting properties. His ability to source sellers/buyers/tenants has been remarkable. At all times ...
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Comment on agent fees
Fair
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“Mariese and Abigail have been great to deal with - ......”

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Mar 08,2016
Minithumbup
By: 'Mel'
Mar 08,2016
0 people found
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Mariese and Abigail have been great to deal with - helpful, friendly and happy to go the extra mile. Overall a very positive experience....
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“Mariese was extremely helpful throughout the entire process with us. ......”

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Feb 29,2016
Minithumbup
By: 'Axel'
Feb 29,2016
0 people found
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Mariese was extremely helpful throughout the entire process with us. The preporty we bought was a repossesstion which requires some extra work and I honestly don't think we would be moving into the flat without Mariese's help. She was very patient and happily answered our ...
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“Mariese was extremely helpful in the slae process cnad went ......”

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Nov 30,2015
Minithumbup
By: 'Doug'
Nov 30,2015
0 people found
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Mariese was extremely helpful in the slae process cnad went above and beyond chasing up the vendor's solicitor on numerous occasions when they were not responding to my solicitors requests. I would highly recommend her and her professional attitude throughout my dealings with her....
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Mariese! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“Stuart (Daniels) helped me to purchase my very first flat! ......”

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Oct 31,2015
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Stuart
By: 'Wendy'
Oct 31,2015
0 people found
this helpful
Stuart (Daniels) helped me to purchase my very first flat! Stuart was always helpful and friendly and always happy to answer my questions. He showed me around several properties before I decided on the property to buy. He always replied promptly to my emails and ...
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By: Emily Sparrow
Feb 26, 2016
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Many Thanks for taking the time to post a review in relation to the great service you have received from Stuart! I am really please you are satisfied and we meet your expectations. We are always here to help and we hope everything is going well for you! Kind Regard Emily Sparrow Customer Care team ...

“Visits were always arranged in a timely manner and I ......”

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Oct 21,2015
Minithumbup
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Stuart
By: 'Jon'
Oct 21,2015
0 people found
this helpful
Visits were always arranged in a timely manner and I was never kept waiting. I was always kept informed of progress on purchase and any developments that took place in a manner that suited my needs. I would recommend...
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“I used Thornley Groves as they had taken over my ......”

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Oct 19,2015
Minithumbup
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Oliver
By: 'Dilys'
Oct 19,2015
0 people found
this helpful
I used Thornley Groves as they had taken over my previous agents. They agreed to charge the same as I had paid before. They found a new tenant for me within weeks and had shown several potential tenants round within a few days. They agreed ...
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Comment on agent fees
reasonable for the area
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“It took almost 6 months for our purchase and not mention ......”

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Oct 17,2015
Minithumbup
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Stuart
By: 'Helen'
Oct 17,2015
0 people found
this helpful
It took almost 6 months for our purchase and not mention the stress. Abigail has been very helpful and without her help I doubt it would have been done on time. She is very responsible and thoughtful, even after sale has been completed still offered a ...
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“Oliver has been excellent and extremely efficient at organising the ......”

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Oct 16,2015
Minithumbup
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Oliver
By: 'Oliver'
Oct 16,2015
0 people found
this helpful
Oliver has been excellent and extremely efficient at organising the entire process of renting out our apartment. Any potential issues were pro-actively dealt with before there was a problem and the level of communication was the best I have ever experienced. I couldn't recommend Oliver ...
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“Mariese was very friendly and approachable. She responded to queries ......”

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Oct 11,2015
Minithumbup
By: 'Beth'
Oct 11,2015
0 people found
this helpful
Mariese was very friendly and approachable. She responded to queries very promptly and sorted out necessary repairs prior to completion of the sale. She helped to reassure us that the sale was progressing despite the delays due to our mortgage provider. She also recommended a ...
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“Mariese was professional, pleasant and efficient to deal with.She ......”

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Sep 17,2015
Minithumbup
By: 'Sanjay'
Sep 17,2015
0 people found
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Mariese was professional, pleasant and efficient to deal with. She also understood how busy professional landlords can be and respected and ensure no time was wasted, but invested time on matters that could lead to a better outcome....
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“The property was put up for sale and a buyer ......”

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Sep 15,2015
Minithumbup
By: 'Robert'
Sep 15,2015
0 people found
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The property was put up for sale and a buyer found at a good price within days. Sale is not yet complete so review might change!...
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“Mariese has been extremely professional and helpful. She tried her ......”

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Sep 13,2015
Minithumbup
By: 'Anas'
Sep 13,2015
0 people found
this helpful
Mariese has been extremely professional and helpful. She tried her best to look after my needs and gone beyond her time and effort to video the property as viewing was difficulty to arrange due to me being away and busy. Her communication skills ard excellent ...
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“Stuart is simply outstanding an estate agent, and a wonderfully ......”

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Sep 05,2015
Minithumbup
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Stuart
By: 'Dr'
Sep 05,2015
0 people found
this helpful
Stuart is simply outstanding an estate agent, and a wonderfully kind man. He has been extremely helpful throughout the process, always prompt and communicative - a sheer joy doing business with. Stuart has my highest recommendation....
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Comment on agent fees
The fees seemed fair, were even lower than expected.
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“Buying and selling a property is one of the most ......”

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Aug 15,2015
Minithumbup
By: 'Ian'
Aug 15,2015
0 people found
this helpful
Buying and selling a property is one of the most stressful things I've done but Thornley Groves made the whole process, from instruction through to offer totally painless and can't be faulted for their prompt actions and requests and helpful advice when a solicitor I ...
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“I used thornley groves to buy my property 10 years ago & ......”

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Aug 05,2015
Minithumbup
By: 'Colin'
Aug 05,2015
0 people found
this helpful
I used thornley groves to buy my property 10 years ago & I had excellent service, so I contacted then again to sell my property, Stephen Clayton has given me great service, my house was sold in 3 days & Completed within 6 wks once again thanks guys. Regards Colin....
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“Mariese went above and beyond to help us find our ......”

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Jul 28,2015
Minithumbup
By: 'mikeykenny'
Jul 28,2015
0 people found
this helpful
Mariese went above and beyond to help us find our apartment. She took the time to get to know us, what we liked and disliked which enabled us to find the perfect home. It was 100% the best customer service I've had and best agent I've ...
read full review
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“Initial viewing through to completion the services has been first ......”

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Jul 23,2015
Minithumbup
By: 'Elwyn'
Jul 23,2015
0 people found
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Initial viewing through to completion the services has been first class. We needed the Freeholders consent to undertake wetroom adaptions to bathroom. This was not forthcoming for a number of weeks, so we asked Mariese for her help. She contacted the relevant people and consent ...
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Comment on agent fees
Not applicable.
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“I have worked with Thornley Groves for a number of ......”

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Jul 20,2015
Minithumbup
By: 'Javed'
Jul 20,2015
0 people found
this helpful
I have worked with Thornley Groves for a number of years now as a buyer, landlord and seller and have always found their services to be very efficient and competitively priced. Most recently, they sold two properties for me in Manchester city centre which they ...
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“Really positive experience. Stephen handled my purchase right from initial ......”

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Dec 19,2014
Minithumbup
By: 'Roy'
Dec 19,2014
1 people found
this helpful
Really positive experience. Stephen handled my purchase right from initial viewing, submitting, offer and then through the often nail-biting legal process. Very professional. Thornley Groves were always attentive, and kept me informed during the whole process. A pleasure to deal with and will certainly use ...
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“I walked over a mile on crutches to meet josh ......”

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Jul 04,2014
Minithumbdown
By: 'Tenant'
Jul 04,2014
0 people found
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I walked over a mile on crutches to meet josh who didnt turn up and then lied about emailing me, pick up the phone if you cant make the appoint josh. Tried to speak to a manager only to be told I couldnt. I would ...
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What agent could do to change your mind?
Turn up, communicate, dont lie, offer any level of customer service
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“We've just exchanged contracts on 29 Quantum. This is our seventh ......”

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Jul 01,2014
Minithumbup
By: 'Gary'
Jul 01,2014
1 people found
this helpful
We've just exchanged contracts on 29 Quantum. This is our seventh property purchase, and we've never had to deal with such a difficult vendor before. However, Thornley Groves' agent, Stephen Clayton, secured the purchase for us against all odds. Stephen's tenacious and skillful liaison with the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:46 AM 03/09/2015 by Stephen Clayton

Awards won by Thornley Groves, Manchester M2 6FW



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