100% sales valuation accuracy
100% sales fee satisfaction
Jul 28,2015
Jul 28,2015
1
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Henry Maloney was one of three agents I contacted when selling my family home where I had resided for over 20 years.
I was very anxious as this was a very new experience for me, Henry put me at ease and left me feeling very reassured.
I found Henry to be honest, open, realistic , friendly but always professional.
I was kept informed of every viewing and given feedback about the viewings, in a diplomatic way I was given advice on how to improve the viewing experience.
He also was able to communicate effectively with my adult son who was living with me, so he was involved and informed about the viewings.
During the actual process of offer to completion , I felt that Henry and his colleagues were advocating for a fair and speedy sale. As with every sale and a chain there are always hiccups, without the professional estate agents this can turn into a very difficult time, luckily I trusted Henry to handle whatever anxieties and hiccups that arose, in a professional manner.
Even my lawyers commented on how efficient my estate agent was and they felt he was proactive unlike many others they had dealt with.
Despite some hiccups and delays we still managed to complete on the date originally agreed, which surprised me and this was largely due to Henry's coordination of the chain and making sure he followed up with all the parties and kept me in the loop at all times.
Needless to say I was happy with the service I received and felt that Henry earned his fee as I witnessed the hard work he put in from beginning to end.
I was very anxious as this was a very new experience for me, Henry put me at ease and left me feeling very reassured.
I found Henry to be honest, open, realistic , friendly but always professional.
I was kept informed of every viewing and given feedback about the viewings, in a diplomatic way I was given advice on how to improve the viewing experience.
He also was able to communicate effectively with my adult son who was living with me, so he was involved and informed about the viewings.
During the actual process of offer to completion , I felt that Henry and his colleagues were advocating for a fair and speedy sale. As with every sale and a chain there are always hiccups, without the professional estate agents this can turn into a very difficult time, luckily I trusted Henry to handle whatever anxieties and hiccups that arose, in a professional manner.
Even my lawyers commented on how efficient my estate agent was and they felt he was proactive unlike many others they had dealt with.
Despite some hiccups and delays we still managed to complete on the date originally agreed, which surprised me and this was largely due to Henry's coordination of the chain and making sure he followed up with all the parties and kept me in the loop at all times.
Needless to say I was happy with the service I received and felt that Henry earned his fee as I witnessed the hard work he put in from beginning to end.
Comment on agent fees
The fee charged was very reasonable and considering the amount of work that the team did I felt the fee was very fair.
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Latest Reviews
20th Jun 2019
reviewed by 'Sarah'
23rd Apr 2019
reviewed by 'JA'
17th Sep 2017
reviewed by 'TomBab'
22nd Apr 2016
reviewed by 'L'
17th Mar 2016
reviewed by 'Ivan'
Opening Hours
Address
James Anderson
363 Upper Richmond Road West
East Sheen,London
Greater London
SW14 7NX
020 8876 6161
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £680,000 | £3,999,950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 1 | 5 | 6 | 0 | 10 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 29,2022
Mar 29,2022
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Super helpful, friendly, approachable and maintained good clear communication throughout. Would highly recommend Michael and the team at James Anderson....
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Jun 20,2019
Jun 20,2019
2
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I used James Anderson as a tenant. I am also a landlady and looking to buy another property in the area - whilst I can imagine they would have turned on the charm if they’d known that, they didn’t so I will avoiding ...
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Apr 23,2019
Apr 23,2019
0
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We've recently been looking for a property to rent in East Sheen/ Mortlake and have found some of the staff at James Anderson to be incredibly incompetent. We had some pretty simple requirements as we have 2 young children who attend school and nursery locally. One ...
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Comment on agent fees
Standard
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Sep 17,2017
Sep 17,2017
0
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Our experience with James Anderson on 3 occasions has been as tenants for rental. Our customer experience with Michelle, Oliver and Hugh has been personable and helpful and though challenging with international communications on occasions, they all saw the job through with a pleasant and helpful ...
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Comment on agent fees
Fees average for the industry, but its results that count!
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Apr 22,2016
Apr 22,2016
0
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I can't fault Henry and the team at James Anderson - East Sheen Branch, starting with valuation by Anthony (who was sensitive to my mother's situation), through to viewings and sale.
Henry Moloney dealt with the viewings and the sale process, and again was thoughtful ...
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Comment on agent fees
Fair fees for service provided
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Mar 17,2016
Mar 17,2016
0
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Henry Moloney and Charlie Powell under management of Anthony Bell did an excellent job on selling our house. During the sale we were regularly informed about viewings, provided with feedback from potential buyers and detailed suggestions about next step. The house attracted two buyers that ...
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Comment on agent fees
Good, reasonable
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Feb 28,2016
Feb 28,2016
0
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Henry was extremely helpful, upbeat and very patient during my property search, including after exchange helping me to get access for builders quotes etc. He has called regularly with updates and advice throughout the entire process and its been very reassuring to have him on ...
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Feb 01,2016
Feb 01,2016
0
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We recently purchased a home through James Anderson with Henry as the selling agent. We had quite a long wait between the acceptance of our offer and the actual completion of the purchase. The delay was quite frustrating at times, but Henry handled the situation ...
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Comment on agent fees
Fine
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Jan 20,2016
Jan 20,2016
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"Ripping off optimized" is the opinion we ended with regarding James Anderson estate agents. We have rented in England for 11+ years, in and out of London. The one year spent in a flat managed by James Anderson was remarkably a worse experience. Hence this review.
...
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Jan 26, 2016
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I am sorry to receive your review and I would welcome you to contact me directly so we can discuss your concerns.
James Anderson employs numerous different impartial independent inventory companies who are responsible to both the landlord and tenant equally. We are also proud members of the Government Tenancy Deposit Scheme where independent experts review the return of all disputed security deposits between a Landlord and Tenant in order to make impartial decisions. If you wish to raise any o ...
Jan 18,2016
Jan 18,2016
0
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Henry Moloney's knowledge of the local property market proved invaluable during our property search. He was unfailingly calm, cheerful and professional during our purchase, dealing with all queries promptly and helpfully....
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Nov 04,2015
Nov 04,2015
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James Anderson stood out because they put a team in place who energetically worked their database to ensure maximum exposure for my property in a difficult market. They were very responsive and keen to get all enquiries quickly signed up to view the property.
They ...
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Comment on agent fees
The were happy to negotiate a fee which we all felt comfortable with. I have always found them professional in this regard.
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Oct 26,2015
Oct 26,2015
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Henry provided an excellent service and we believe was instrumental in ensuring our house was sold at offer price within our agreed time period. Henry kept us fully informed throughout the whole process and was very honest when events did not necessarily go our way ...
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Aug 21,2015
Aug 21,2015
0
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Henry is great and support us through the roll process and he work very hard to find a property the way we want / need and was a big challenge for him to negotiate the price conditions for this selling. Very good job!...
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Aug 06,2015
Aug 06,2015
0
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I have bought and sold houses through James Anderson several times. I have always found them totally direct, honest, friendly and efficient. They know their areas really well and spend time getting to know you and your requirements, they can therefor suggest houses that will ...
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Aug 04,2015
Aug 04,2015
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Henry worked very hard to secure the property for me. He continually kept me updated and liaised constantly between me and the vendors. He was a star!...
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Aug 04,2015
Aug 04,2015
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James Anderson were incredibly professional and easy to deal with. Henry was brilliant from start to finish, keeping us and the seller updated and ensuring swift communication between both parties. He managed a couple of difficult situations extremely well and made sure to keep both ...
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Aug 04,2015
Aug 04,2015
0
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We dealt with James Anderson back in March 2014 when purchasing our flat. As First time buyers we were apprehensive about the process but James Anderson, and specifically Henry Maloney, guided us through the process in exemplary fashion and made it as easy as possible. Myself ...
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Aug 03,2015
Aug 03,2015
0
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There are few estate agents out there whom i respect and Henry is one of them. Trustworthy, communicative and buttoned down....
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Aug 02,2015
Aug 02,2015
0
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I dealt with Henry Moloney over a reasonably long time whilst a purchase went through. Throughout, from the initial viewings to the end of the purchase, he was professional, friendly, and easy to deal with. He responded to telephone calls, or e-mails in a professional ...
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Jul 28,2015
Jul 28,2015
1
people found
this helpful
this helpful
Henry Maloney was one of three agents I contacted when selling my family home where I had resided for over 20 years.
I was very anxious as this was a very new experience for me, Henry put me at ease and left me feeling very reassured.
...
read full review
read full review
Comment on agent fees
The fee charged was very reasonable and considering the amount of work that the team did I felt the fee was very fair.
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Jul 28, 2015
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(1)
Dear Afia,
Thank you so much for taking the time to post this review, it means a lot.
I am so please that you found Henry to be among the best estate agents that you dealt with, we strive to achieve this from all of our negotiators and Henry consistently delivers top quality service to his clients.
I wish you well in your new home and hope we have the opportunity to assist you again in the future.
Peter ...
Jun 24,2014
Jun 24,2014
2
people found
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After a 2 year let the flat was returned to me smelling strongly of cigarettes and with nicotine stains on walls and ceilings, forcing premature redecoration. JA maintain that there was no evidence of the same during their inspections (ie for the first 1 year and 8 months). ...
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Jun 24,2014
Jun 24,2014
1
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Patrick Please pass on my thanks to your team. I have found the entire transaction a total pleasure. You deserve every success possible from the moment I met you to the wonderful tenants you have found for my flat. I was particularly impressed with the ...
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Mar 26,2014
Mar 26,2014
4
people found
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Gary Gibbons has resurfaced at James Anderson Estate Agents as Lettings Director. I found out after a friend advised me that Gary told him to pay his move in monies to him directly. We have advised the guardian newspaper to follow up and trading standards. ...
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May 12, 2014
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Please note that Mr Gibbons worked for the company for a very short period of time and is no longer employed by or associated with James Anderson. In addition, we will never allow any monies to be paid directly to a member of staff and fully comply with the rules and regulations that govern the transfer of funds during a sale, purchase or letting of a property. ...
Apr 22,2013
Apr 22,2013
0
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Having used a number if competitors locally, I have found the level of professionalism of the rentals team to be second to none. Not only finding me a lovely tenant quickly, they have been continued to be helpful throughout the whole process.
My tenant has ...
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Nov 02,2012
Nov 02,2012
1
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James Anderson were very insistent on us paying our deposit and check-in fees promptly at the beginning of our tenancy. Unfortunately, the same haste was not exercised when returning our money a year later. During our time as their customers, we had to deal with ...
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What agent could do to change your mind?
I would use James Anderson again if they stopped using cynical tactics to fleece you out of your money. I consider this about as likely as hell freezing over because estate agents are all the same.Attached Filesnbsp;
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Apr 18, 2013
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Hi,
I am sorry for the experience you have had with returning your deposit.
We work on instructions for the landlord on all deposit deductions and cliams and we are unable to release any monies without agreement from both parties or the tenancy deposit scheme for which you deposit would have been registered.
All of our terms are presented and signed at the start of the process, even before we submit the offer to our clients. This will include any charges or potential charges which may be ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Lettings
Should you have any complaints with our service which you are unable to resolve with the individual involved you should then write to the branch/department manager in question. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days. If you remain dissatisfied you will need to write to the Lettings Director at James Anderson, Lambourn House, 17 Sheen Lane, London, SW14 8HY. The same limits will apply. Following the investigation of our Lettings Director a written statement of James Anderson’s final view will be sent to you, this will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to the Property Ombudsman for review.
Sales
Should you have any complaints with our service which you are unable to resolve with the individual involved you should then write to the branch/department manager in question. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days. If you remain dissatisfied you will need to write to the Sales Director at James Anderson, Lambourn House, 17 Sheen Lane, London, SW14 8HY. The same limits will apply. Following the investigation of our Sales Director a written statement of James Anderson’s final view will be sent to you, this will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to the Property Ombudsman for review.
Kind Regards
Ross Jezzard
ARLA Regional Representative and Divisional Council Member
Thank you so much for taking the time to post this review, it means a lot.
I am so please that you found Henry to be among the best estate agents that you dealt with, we strive to achieve this from all of our negotiators and Henry consistently delivers top quality service to his clients.
I wish you well in your new home and hope we have the opportunity to assist you again in the future.
Peter