89% sales valuation accuracy
93% sales fee satisfaction
98% lettings valuation accuracy
94% lettings fee satisfaction
Jul 27,2015
Jul 27,2015
3
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The service I received is mainly very good. The agent found a tenant immediately and they seem to be a good tenant. I have always been paid on time. When I first enquired about letting my house I then effectively messed the agent about a bit (due to personal circumstances). They were fine about this though. When I later went ahead it all went pretty smoothly. Gosia saw me at my convenience and got things sorted pretty swiftly. A minor blip was they did get the dates wrong with the utilities/council tax which resulted in me paying for utilities and council tax which should have been paid by the tenant. On chasing this up several times it was not sorted by the letting agents. Eventually I sorted the council tax and got a refund. These are little annoyances that should not have occurred if the property is fully managed, but in the grand scheme of things it was a blip.
Comment on agent fees
I don't pay fees as such as the property is let under a guaranteed income scheme. Approximately 25% is deducted every month from rent the agent receives, but I get paid regardless of whether I have a tenant or not. The property let is also fully managed. This is a pretty good arrangement. I get paid regularly and have piece of mind. My income covers my mortgage (just) and I don't get stung for tax!
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Latest Reviews
3rd Jan 2024
reviewed by 'Rajesh Miranda'
10th Nov 2023
reviewed by 'Nick Rhodes'
10th Nov 2023
reviewed by 'Krupa'
Opening Hours
Address
Northwood
Dimension House,
3/4 Westbridge Close
Leicester
Leicestershire
LE3 5LW
0116 271 7121
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89% | 93% | £175,000 | £365,000 |
| Lettings | 98% | 94% | £285 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 55 | 0 | 52 | 3 | 9 | 1 | 6 | 0 | 11 | 1 |
Areas covered
- LE11
- LE1
- LE12
- LE2
- LE13
- LE3
- LE14
- LE4
- LE15
- LE5
- LE16
- LE6
- LE17
- LE7
- LE18
- LE8
- LE19
- LE9
- LE65
- LE10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Images & Videos
Jan 03,2024
Jan 03,2024
0
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Hi, Gosia and Abby where extremely helpful and was a good support. We have moved new to the country and not very much aware of the Rules, Law and Regulations;; Gosia and Abby made it easier by guiding us the right direction and get all ...
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Nov 13,2023
Nov 13,2023
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I was struggling to get everything together to get Selective Licenses for my properties before Leicester Council start issuing fines, but Gosia and her people at Northwood knew how to solve everything for me. They sorted out all my documents, handled the inspections, and they ...
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Nov 13,2023
Nov 13,2023
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I was struggling to get everything together to get Selective Licenses for my properties before Leicester Council start issuing fines, but Gosia and her people at Northwood knew how to solve everything for me. They sorted out all my documents, handled the inspections, and they ...
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Nov 10,2023
Nov 10,2023
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Gosia was extremely helpful and friendly. Very welcoming to the flats and answered all my queries...
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Nov 10,2023
Nov 10,2023
0
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I don't like Selective Licensing because I have good properties well-managed. But as it's mandatory and fines can be issued, I knew I need experts to get them sorted for me, so I used Gosia and her team at Northwood. They know about the whole ...
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Nov 10,2023
Nov 10,2023
0
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Gosia has been fantastic! Not only has she been extremely knowledgeable but also very supportive with a willingness to answer and questions or queries I had throughout!
I was able to easily trust her expertise and guidance with the process of renting out my property.
...
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Nov 10,2023
Nov 10,2023
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I recently had the pleasure of working with the estate agent in Northwood for my rental property, and I must say, their services have truly exceeded my expectations. From start to finish, the entire experience has been exceptional.
First and foremost, their rental property management ...
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Nov 06,2023
Nov 06,2023
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I felt confident, safe and well informed by the professional and caring members of the Northwood staff....
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Sep 02,2022
Sep 02,2022
0
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Good customer service,friendly service and helpful, good communication,really appreciate, I am really happy about service , I will recommend this,thanks...
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Sep 12, 2022
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Thank you for your kind comments - the team really appreciate knowing that their efforts are so appreciated. That's really kind of you
From: Andy (owner) ...
Aug 30,2022
Aug 30,2022
0
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We have dealt with Northwood lettings for for almost 20 years, and always found them helpful,efficient ,and friendly ,we let our house through them and eventually sold the property all of which was dealt with very professionally. Thanks to the whole team at Northwood...
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Aug 30,2022
Aug 30,2022
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We have dealt with Northwood lettings for almost 20years, and always found them helpful efficient and friendly, We let our house through them and eventually sold the property all of which was dealt with very professionally. Thanks to the whole team at Northwood....
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Jun 06,2022
Jun 06,2022
0
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I've used Northwood over the past few years for several dealings covering multiple aspects.
I have found Eliot & the team to be very professional, experienced and friendly....
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Dec 03,2021
Dec 03,2021
0
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Northwood have provided an excellent service whilst managing a rental property in my home area and selling another one in a different location. Throughout, Eliot and his team kept me informed at every step and were unfailingly helpful....
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Sep 13,2021
Sep 13,2021
0
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Just wanted to share my appreciation for the Northwood Team after recently moving into our new rental property ands special mention for Erin, who responded to all my queries, phone calls and emails and made the experience as swift and stress free as possible. The ...
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Oct 06,2020
Oct 06,2020
0
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Overall extremely positive. The agent couldnt have been more helpful and certainly went the extra mile for us even keeping contact with us when they were on holiday. We would have rated 5 stars but the sales publicity didn't do justice to the property and in ...
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Aug 27,2020
Aug 27,2020
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Northwood have been really helpful to me in buying my first home. All the stress of things that I haven't come across before magically became unstressful under Gosia's calm and careful guidance.
Can't recommend them highly enough!...
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Aug 27, 2020
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Hey Bethany: that's a really thoughtful comment on our services. Gosia and the team will be so pleased to know their work is appreciated so much. Thanks for reviewing publicly ...
Aug 25,2020
Aug 25,2020
0
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I used Northwood lettings to manage my property and I have had a positive experience throughout the whole process. Even during the process of selling my house, Northwood gave me excellent advice and guidance and made the whole process simple....
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Aug 25, 2020
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Raj: thank you, those are really supportive comments from you and I know Gosia (and the team) will be made up by this. You've hit the nail on the head when you say that it's not just the letting of a property that matters when you have an investment, it's also seeing that right through to sale and realising the value in your asset for you. We pride ourselves on knowing the crucial points for landlords (as we are landlords ourselves) so you passing that on to the world through your review is fant ...
Aug 25,2020
Aug 25,2020
0
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Gosia has always been very helpful and diligent in managing our properties. No problem is ever too big or too small for her to handle.
Would 100% recommend Northwood....
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Aug 26, 2020
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Miche - thank you for that generous comment. You are right that Gosia takes every issue on board and just gets it resolved, any time, any place. It's an ethos that is instilled throughout our team and I thank you for mentioning this is a review.
From: Andy (business owner) ...
Aug 24,2020
Aug 24,2020
0
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Gosia is brilliant and contactable even during unsociable hours. I know if other people selling their homes that have not had the best experience whereby I could not fault Gosia. Thank you...
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Aug 24, 2020
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Hi Keeley: thank you for those kind words about Gosia - I totally appreciate a client valuing that above-and-beyond service that she (and all of us here) try to provide, so thank you for letting the world know through your review.
From: Andy (owner) ...
Aug 24,2020
Aug 24,2020
1
people found
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Gosia was extremely professional and pro active when I appointed her to find an investment property for me, I couldn’t recommend her skills and knowledge in this area enough....
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Aug 24, 2020
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Adam: thank you for those kind words! Gosia will be made up, as one of the core services here is applying our deep knowledge of the right way to invest in property in Leicester, and it's great to have that appreciated. Good luck with the property!
From: Andy (owner) ...
Aug 24,2020
Aug 24,2020
0
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Gosia Prazeniak has been very hands on throughout her service -being proactive throughout. She used her own volition to resolve all issues we had during the process, at the same time letting us use our own discretion in making a decision. Never felt rushed or ...
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Aug 25, 2020
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Hey Ajay - that's a fantastically generous and I'd say astute summary of what makes Gosia (and her Northwood team) different - going way beyond "normal" levels of understanding of the process of buying and selling homes to help new owners achieve their needs. It's a stressful process sometimes for both buyers and sellers, and Gosia works tirelessly to nail down the solutions to every issue, often as you say well out-of-hours.
It's so kind of you to offer her that appreciation and I thank you i ...
Jul 31,2020
Jul 31,2020
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I have found Northwood Leicester to provide an excellent professional service in a friendly and helpful manner.
I would fully recommend Northwood as a letting agent....
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Jul 31, 2020
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Melvyn: thank you for your kind comments, and for posting them publicly. The team are of course delighted that you are so satisfied with all the hard work they try to do for you and all our clients. It's wonderful when that is appreciated so warmly.
From: Andy (owner ...
Jul 29,2020
Jul 29,2020
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We are absolutely happy with the standard of service we have received from Northwood Leicester LTD particularly from Eliot who has kept us informed and updates every step of the way through emails. Their response time and communication is first class. We cannot thank them ...
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Jul 29, 2020
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Laura: that's so kind of you to respond so positively, and I know Eliot will be made up about the comments. He (and we) try hard to make everything as smooth and seamless as we can for all our customers, and to hear that's working well for you is a terrific endorsement. Thank you.
From: Andy (owner) ...
Jul 03,2020
Jul 03,2020
0
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Gosia and her team are very professional and have a great deal of knowledge when it comes to selling or renting your property, they go above and beyond to make sure there clients receive the best service possible....
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Jul 03, 2020
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Adele: thank you so much for those words - Gosia and the team will be so pleased to know their hard work is so appreciated. Kind of you to take the trouble to pass that on to the world!
Hope all is prospering with you. From Andy (owner) ...
Apr 06,2020
Apr 06,2020
0
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Brilliant and helpful agents. Made everything so easy and stress free.
Would 100% use again. Nice to know there are companies that treat their customers so well....
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Jan 14,2020
Jan 14,2020
0
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Really pleased with the exceptional service and help we received from.the lady called charly .
Any problems or queries there were answered straight the way. Highly recommended...
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Nov 11,2019
Nov 11,2019
0
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We have being carrying out work for Northwood for approx 2 years now and find the staff are always helpful and efficient. It is obvious that they want to provide the best service for the tenants. We work closely with Sophie who provides us with breakdowns ...
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Aug 31,2019
Aug 31,2019
0
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helpful staff at Northwood Leicester. Nothing difficult for them, lots of other agents should learn from them and they are very supportive...
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Aug 28,2019
Aug 28,2019
1
people found
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Very positive experience dealing with Northwood. Dealt with Charly throughout an application for my property and I am very happy with the service I have received. Would highly recommend to anyone looking to rent their property out....
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Aug 17,2019
Aug 17,2019
0
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Im grateful for their services. Very Friendly and helpful staff at Northwood Leicester. Nothing is ever difficult for them, other agents must learn! Love them....
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Gosia Prazeniak
(90)
Andy
(13)
Abby
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
In the first instance, complaints are directed to the local office, Northwood (Leicester) Ltd, where any matters will be reviewed by the Director in an impartial fashion and a viewpoint reached as to validity of the complaint; this will be communicated to the client in writing. Thereafter, if this is deemed insufficient, issues can be elevated to the Franchise Office of Northwood (GB) Ltd, and if necessary then to The Property Ombudsman. The whole complaints procedure is available in written form on request.
Last updated at 11:47 AM 05/07/2018 by allAgents
Best Letting Agent in Leicester 
It's good to know how the service is working for you, less good to hear that the "blip" you refer to occurred - something odd there, and I promise it will be looked into. We only get better when we know where to eradicate the "blips", so thank you.
As for the fees/costs comments, certainty is a priceless asset - we pay whether there is a tenant or not, as you rightly say. And when one considers that we guarantee more than 90% of landlords make on a traditional basis once all empty periods, fees and commission are taken into account, it is indeed a "good arrangement".
Andy McGarrick, Director