London Bridge \/ Clapham Office, London, SE1
5/5, 2 reviews
94% recommended
88% lettings valuation accuracy
92% lettings fee satisfaction

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“The service I received was poor at best. She was ......”

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Jul 26,2015
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By: 'Unsatisfied'
Jul 26,2015
4 people found
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The service I received was poor at best. She was so unhelpful and rude. Her claim that the tenancy commencement date couldn't be altered before it had even been written or signed is just an example of her money grabbing opportunistic attitude. She failed to send the tenancy agreement to us yet demanded money even though we had no idea what the terms of our tenancy were. Her emails were ambiguous. She blamed her lack of resilience on others. She was rude, unorganised and not remotely helpful. Very unprofessional on the telephone and no real customer service was provided. I'm shocked that I was actually asked to complete the survey.
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By: Emma Callander
Jul 28, 2015
Hello,

I am sad to read your review as I honestly believe I did my best to make it a smooth process for you all.

When you emailed me originally requesting to push the start date of the tenancy back by a week I informed you straight away after speaking to my manager this would not be possible. The date was already agreed between you the tenants and the Landlord, it's not something we can change after a landlord agrees a move in date which you the tenants accepted. If the move in date was pushed back as per your request the landlord would have been left with an empty property for a week and therefore would have been losing out on her rental income. Landlords do take start dates of tenancies into consideration when accepting new tenants to avoid their properties being left vacant so understandably I could not assist you with this, for which I had already apologized. I am rather offended with your comment stating 'money grabbing opportunistic attitude' as I was unable to assist you with changing the start date of the tenancy.

There was a delay in you receiving the tenancy agreement as I hadn't received a response from one tenant to confirm her details were correct so the tenancy agreement could be issued. I had asked you all to confirm your details as soon as possible in my original email. At no point did I receive a call or email chasing this tenancy agreement until Wednesday the 22nd from your guarantor at which point I issued it straight away.

I had sent you a little reminder email about the payment on the Friday evening to say the payments were due by end of business on Monday. I am sorry if you felt this was demanding as I have the chain of emails which I do not feel were demanding at all.

I do feel this complaint was made due to a miscommunication between tenants which resulted in a train ticket cost for one tenant, which I apologized for. I also tried to change this last minute so that money wouldn't be lost but was not able to do so due to circumstances out of my control.

Kind Regards,
Emma Callander.
By: Andrew
Jul 27, 2015
Emma,
I am sorry that you have felt the need to complain. We work very hard at providing good customer service which is why we get so many good reviews. We will now look into matters and come back to you. Apologies again.
Regards,
Andrew Black

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Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:30
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Address

Black Katz
78 Borough High Street
London Bridge,London
Greater London
SE1 1LL
020 7403 5010

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 88% 92% £700 £2,900
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From Landlords From Tenants From Vendors From Buyers Other
17 0 97 9 0 0 0 0 19 0
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London Bridge \/ Clapham Office, SE1
West Hampstead, NW6
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“Recommending Blackkatz as letting agents...”

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Sep 16,2022
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By: 'Rozmin Fazal'
Sep 16,2022
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We have been very pleased with Blackkatz as their service has been very efficient and professional Been with them for over 15 years and their service has been excellent...
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Rozmin, Many thanks for the review, really pleased you are happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...
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“Professional and accommodating...”

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Feb 07,2022
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By: 'Lorcan'
Feb 07,2022
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Black Katz were extremely accommodating and professional in their service and being forthcoming with all details. Tim Perkins exemplifies that service and I would recommend this estate agents to anyone in need of an efficient process in helping their house hunt....
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By: Andrew Black
Feb 14, 2022
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Lorcan, Many thanks for your review, it is much appreciated. Tim will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...
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“Very responsive and professional...”

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Aug 13,2021
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By: 'Connor Duke'
Aug 13,2021
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Very responsive and professional. Tim and Erika went out of their way to help us find and settle into our new place....
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By: Andrew Black
Aug 19, 2021
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Connor, Really appreciate your review. Tim and Erika will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...
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“Excellent service:)Michelle and Tim were prof......”

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By: 'Sotiria'
Aug 09,2021
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Excellent service:)Michelle and Tim were professional and speedy to get me the property I wanted to rent within one week ! Thank you so much guys ☺️...
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By: Andrew Black
Aug 12, 2021
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Sotiria, Many thankd for your review. Michelle and Tim will really appreciate your comments. Pleased you were happy with the service. Regards, Andrew Andrew Black Director ...
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“Prompt response to emails. Accommodated our ......”

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Apr 29,2021
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By: 'Grace Horan'
Apr 29,2021
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Prompt response to emails. Accommodated our numerous questions and offered an extension for getting documents to them due to issues with my employers systems. Vince was lovely when we met in person and took another video of the flat for us at short notice....
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By: Andrew Black
May 03, 2021
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Grace, Thanks for your review. Vince will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Thanks Alessandro for assisting in the renting process....”

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Aug 16,2024
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By: 'Hessam'
Aug 16,2024
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Alessandro is the sales agent who was helping us. He was Transparent about everything. He made the process understandable and swift....
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Aug 17, 2024
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Hessam, Many thanks for the review. Really pleased you were happy with the service of Alessandro. Thanks again. Regards, Andrew Andrew Black Director ...

“As first time renters and uni students we wer......”

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Jul 14,2023
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By: 'Letitia Lovatt'
Jul 14,2023
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As first time renters and uni students we were a little out of our comfort zone but the communication, knowledge and advice shown by the members of the team we talked to put us at ease. Every stage of the process was easy and well ...
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By: Andrew Black
Jul 17, 2023
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Letitia, Many thanks for your review. The London Bridge Team will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Everyone was so lovely and helpful throughout......”

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May 03,2023
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Everyone was so lovely and helpful throughout the process. Amy was really understanding and friendly and made out lives so much easier....
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May 08, 2023
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Morgan, Many thanks for your review. Amy will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Illegal Deposit Deductions...”

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Jul 30,2021
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By: 'Molly Derbyshire'
Jul 30,2021
4 people found
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Black Katz took advantage of us moving out during the first lockdown. We have an email from them confirming that if we used their recommended cleaners they would guarantee the clean. The clean was not up to standard and the Landlord deducted the same cost ...
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Aug 18, 2021
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Molly, We have now fully looked into your complaint. We will email you directly with a response and hope you find this acceptable. We are sorry you felt the need to complain and wish you well for the future. Regards, Andrew Andrew Black Director ...

“Black Katz...”

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Apr 23,2021
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By: 'philip'
Apr 23,2021
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Hi had a great experience , the staff were polite and very attentive to what we were looking for. They showed us a good variety of flats and we were able to make up our minds much quicker than we anticipated . Really good service which I ...
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May 03, 2021
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Philip, Many thanks for your review, the team will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Excellent service, many thanks....”

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Apr 23,2021
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By: 'Keith'
Apr 23,2021
1 people found
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Excellent service in renting my property in SE1. Professional, responsive communication and resolved any issues will definitely use again and recommend....
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By: Andrew Black
Apr 26, 2021
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Keith, Many thanks for your review. Really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Really great experience!...”

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Sep 24,2020
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By: 'Lucia'
Sep 24,2020
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We had 2 weeks to find and move to a new place, Black Katz made it really easy for us! They showed us a lot of properties until we found the one we liked. Then the admin team was incredibly helpful with all the paperwork and ...
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By: Andrew Black
Sep 28, 2020
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Lucia, Many thanks for your positive review it is much appreciated. Pleased you were happy with the service. Regards, Andrew Black Director ...

“Excellent, prompt and efficient service. Patr......”

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Aug 20,2020
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By: 'Dipika'
Aug 20,2020
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Excellent, prompt and efficient service. Patricia was very helpful at all times. I highly recommend Black Katz London Bridge. I have used them for a few years and I have always been pleased with their service....
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By: Andrew Black
Aug 24, 2020
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Dipika, Many thanks for your great review. Really pleased you are happy and been using us over the years. Patricia is a very good and very hard working member of the team. Thanks again. Regards, Andrew Black Director ...

“Fantastic Service from estate agent showing u......”

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Aug 13,2020
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By: 'Caz'
Aug 13,2020
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Fantastic Service from estate agent showing us around properties and being incredibly flexible, helpful and resourceful to find us a great property at a good price, to highly efficient, clear and available administrative department easing us through the tenancy application and pre-tenancy process....
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By: Andrew Black
Aug 14, 2020
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Caz, Many thanks for your review. These are challenging times but we are determined to still provide the best possible service. Thanks again. Regards, Andrew Black Director ...

“Amazing Experience! Alex, Sandro & Patricia ......”

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Aug 11,2020
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By: 'Petra'
Aug 11,2020
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Amazing Experience! Alex, Sandro & Patricia let my flat in 2 days to high quality tenants with communication to a high standard. The transition was smooth and professional. I am very pleased with this service and would recommend to everyone!...
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By: Andrew Black
Aug 14, 2020
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Petra, Many thanks for your review. Really pleased you were happy with the service and in particular Alex, Sandro and Patricia. Thnaks again. Regards, Andrew Black Director ...

“Optimal Service...”

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Jul 22,2020
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Michelle Vanderhyde
By: 'Fabrizio'
Jul 22,2020
1 people found
this helpful
It's almost two years that me and my girlfriend moved into a flat that was listed by Black Katz (London Bridge) and we always had an amazing experience. The service Michelle provides to us is just excellent and we were always supported in our issues ...
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By: Andrew Black
Jul 27, 2020
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Fabrizio, Many thanks for your review. We are really pleased you are happy with the service received and especially with Michelle who is a great member of the team. Thanks again. Regards, Andrew Black Director ...

“Smooth experience searching for a property to rent...”

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Oct 15,2019
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Michelle Vanderhyde
By: 'Matteo'
Oct 15,2019
0 people found
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Really nice experience in finding the proper apartment to rent. Clear process and with them I didn't feel at all the usual hassle and stress searching for apartments in a big city such as London. Really happy to have found Sandro, who was really professional ...
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By: Andrew Black
Oct 18, 2019
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Matteo, Many thanks for your review, really pleased you had a good experienced. Sandro is a great member of the team. Thanks again. Regards, Andrew Black Director ...

“Excellent service, we were always kept in the......”

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Sep 06,2019
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Michelle Vanderhyde
By: 'Ashish'
Sep 06,2019
0 people found
this helpful
Excellent service, we were always kept in the loop as to what was going on. In particular Sandro and Michelle were extremely helpful, with Sandro helping us getting the offer through ASAP and Michelle handling all our pre-tenancy enquiries!...
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By: Andrew Black
Sep 12, 2019
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Ashish, many thanks for your great review. Really pleased you were happy with service you received from Sandro and Michelle, both great members of the team. Will let them know you were happy. Many thanks again. Regards, Andrew Black Director ...

“Made the whole process fast and easy...”

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Aug 14,2019
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Vincenzo
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Michelle Vanderhyde
By: 'Jessamyn'
Aug 14,2019
1 people found
this helpful
After our offer being held and then declined by a private landlord, we ended up having a very short amount of time in which to find a flat: Vincent was incredibly helpful, understood exactly what we were looking for and arranged several viewings in a ...
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By: Andrew Black
Aug 17, 2019
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Jessamyn, Many thanks for your positive review. Really pleased you had a great experience with Vincent and Michelle. Thanks again for your review, much appreciated. Regards, Andrew Black Director ...

“Tim was super helpful showing us the property......”

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Jul 14,2019
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By: 'Grace'
Jul 14,2019
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Tim was super helpful showing us the property out of hours. Gave us lots of information and pleasant, easy to contact estate agent. Michelle guided us through all the admin and was very prompt and pleasant with emails. She gave us a lot of trust ...
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By: Andrew Black
Jul 15, 2019
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Grace, Many thanks for your review, it is much appreciated. Tim and Michelle work really hard at providing the best possible service so it's great to get this feedback. Thanks again. Regards, Andrew Black Director ...

“The only agent I use!...”

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Apr 12,2019
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By: 'Sam'
Apr 12,2019
0 people found
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I came across BlackKatz years ago when I was desperately searching for a place to stay after a bad experience with one of London's bigger agents. The staff at the London Bridge branch were lovely then, as they were this time around. Tim took the ...
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Comment on agent fees
Lower than some of the bigger names, gets you more in terms of service.
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By: Andrew Black
Apr 19, 2019
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Sam, Many thanks for your comments, much appreciated. Really pleased you are happy with the service you received. Regards, Andrew Black Director ...

“Simple and quick...”

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Sep 17,2018
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By: 'Izzy'
Sep 17,2018
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All staff members we worked with were informative and helpful, the whole process of renting was made easy and quick. Any information we asked for was provided and all questions were answered quickly as well. Would definitely recommend to other people looking to rent....
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Comment on agent fees
The fees we paid were the same as my friends using other estate agents have paid, I believe they are reasonable.
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“Excellent overall...”

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Aug 18,2018
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Vincenzo
By: 'Caroline'
Aug 18,2018
0 people found
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One of our best experiences with a letting agency. The whole process of renting the house was smooth and easy. Vincenzo went out of his way to find us a place which match our price and requirements, which ended up exceeding our expectations. Patricia was ...
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Comment on agent fees
No hidden fees and nothing out of the ordinary.
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“Excellent service...”

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Jul 21,2018
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Michelle Vanderhyde
By: 'Alice'
Jul 21,2018
0 people found
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Michelle helped us to secure the property and made moving in a smooth and efficient process. She was very kind and willing to answer any of our questions....
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“Efficient, pleasant service...”

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Apr 09,2018
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By: 'tanya'
Apr 09,2018
1 people found
this helpful
We used Black Katz in February 2018 to find a tenant and all their staff were a pleasure to work with. Our new tenant also mentioned that their service was good, no hidden fees etc....
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Comment on agent fees
Good fees (5%) for a first-time customer.
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“Astig and Patricia were absolutely amazing during the entire process ......”

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Aug 17,2017
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By: 'Isabel'
Aug 17,2017
1 people found
this helpful
Astig and Patricia were absolutely amazing during the entire process of renting my flat. Astig explained everything about the process and how much I would have to pay, when and why. This transparency was something I totally appreciated and that made a major difference, after ...
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“Giuseppe played a huge role in helping us find our ......”

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Aug 01,2017
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Michelle Vanderhyde
By: 'Bethany'
Aug 01,2017
0 people found
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Giuseppe played a huge role in helping us find our home for the next stage of our student lives. He recommended this lovely big house to us by listening to what we were looking for - he found our house for us rather than us ...
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Comment on agent fees
Good
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“The team under the leadership of Alex were absolutely excellent. ......”

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Jul 08,2017
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Vincenzo
By: 'Stephen'
Jul 08,2017
0 people found
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The team under the leadership of Alex were absolutely excellent. Thank you to everyone for their swift action. Very impressed!...
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“I am very happy I ran into Vince. Exceptional service ......”

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Jul 07,2017
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Vincenzo
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Michelle Vanderhyde
By: 'Andreas'
Jul 07,2017
0 people found
this helpful
I am very happy I ran into Vince. Exceptional service provided, helped me out outside business hours, he was very approachable, if busy returned phone calls / text msgs same day. Showed fingertip feeling through giving me a call to let me know that there is ...
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“Black Katz offered an amazing service throughout my flat search ......”

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Apr 25,2017
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Alexandra
By: 'CC.'
Apr 25,2017
0 people found
this helpful
Black Katz offered an amazing service throughout my flat search and were very efficient. A special thank you to Alexandra who went above and beyond to find us a lovely place to call home....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:28 PM 24/03/2017 by Giuseppe Martellone

Awards won by Black Katz, London SE1 1LL



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Branch - London Bridge \/ Clapham Office, London, SE1

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