KIS Lettings
South Shields Branch, South Shields, NE33
4.2/5, 47 reviews
83% recommended
50% lettings valuation accuracy
88% lettings fee satisfaction

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“Very helpful and friendly staff, good choice of properties. Moving ......”

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Jul 22,2015
Minithumbup
By: 'paul'
Jul 22,2015
4 people found
this helpful
Very helpful and friendly staff, good choice of properties. Moving in costs much cheaper than other agents. Would definitely recommend this agent to others.
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By: Lauren K
Oct 29, 2015
Thank you for your review Paul. I'm glad we found you your new home and saved you money.
-Lauren K

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Latest Reviews

View all Reviews 47
9th Apr 2019
reviewed by '2017'
“I reported repairs for over 1 year of the 2 years i ocupied the flat. Kis kept saying that they would pass ......”
15th Aug 2018
reviewed by 'Suzanne'
“Enquired about a property, good service actually until they told me the fees. Absolute disgrace no wonder they are being ......”
4th Sep 2017
reviewed by 'Treated'
“Thrown under the bus by Kis South Shields after being first to view, first to say we wanted to go ......”
30th Oct 2016
reviewed by 'Helen'
“All staff were very quick, friendly, helpful it's not often you can get such excellent service. The process of sorting ......”
8th Jul 2016
reviewed by 'Laura'
“Letting with kis was a pleasure the upfront cost were reasonable, and letting with out a deposit made everything a ......”
26th Apr 2016
reviewed by 'kim'
“I would like to thank both of you for all your help,from my first viewing with kylie too signing ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

KIS Lettings
108 Fowler Street
South Shields
Tyne and Wear
NE33 1PZ
0191 432 8825

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 88% £300 £700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 37 7 0 0 0 0 0 1
Areas covered
  • NE33
  • SR4
  • NE34
  • SR5
  • NE32
  • SR6
  • NE31
  • NE30
  • NE35
  • NE36
  • SR1
  • SR2
  • SR3
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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North Shields Branch, NE30
South Shields Branch, NE33
Sunderland, SR4

“Bad landlord and False advertising....”

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Apr 09,2019
Minithumbdown
By: '2017'
Apr 09,2019
0 people found
this helpful
I reported repairs for over 1 year of the 2 years i ocupied the flat. Kis kept saying that they would pass on to landlord (Tony Fyall) never got reaponse back. Then for the upstairs flat to have a leak and come into my bathroom making it ...
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Comment on agent fees
Fees were insane, especialy for a 1 bed flat that was let out in bad condition to start with.
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“Ridiculous fees!...”

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Aug 15,2018
Minithumbdown
claim your profile
Lauren
By: 'Suzanne'
Aug 15,2018
0 people found
this helpful
Enquired about a property, good service actually until they told me the fees. Absolute disgrace no wonder they are being banned! Never again and I will be letting everyone know who doesn't already....
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Comment on agent fees
Really bad!
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“Thrown under the bus by Kis South Shields after being ......”

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Sep 04,2017
Minithumbdown
By: 'Treated'
Sep 04,2017
0 people found
this helpful
Thrown under the bus by Kis South Shields after being first to view, first to say we wanted to go ahead. We have the emails. We were messed around over whether renting or selling & then whether furnished or unfurnished & then we had an appointment to ...
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Comment on agent fees
The no deposit thing is a lie! We were never asked for one at all & would have gladly paid one but they gave it to a couple who did who saw it after us!
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“All staff were very quick, friendly, helpful it's not often ......”

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Oct 30,2016
Minithumbup
By: 'Helen'
Oct 30,2016
1 people found
this helpful
All staff were very quick, friendly, helpful it's not often you can get such excellent service. The process of sorting out the tenancy was very smooth and quick. Upon viewing the house I have moved into I found it to be clean and well maintained. ...
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Comment on agent fees
Good
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“Letting with kis was a pleasure the upfront cost were ......”

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Jul 08,2016
Minithumbup
By: 'Laura'
Jul 08,2016
0 people found
this helpful
Letting with kis was a pleasure the upfront cost were reasonable, and letting with out a deposit made everything a bit cheaper. Everything was explained to us clearly would definitely recommend....
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Comment on agent fees
Reasonable fees
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By: Lauren
Jul 13, 2016
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Thank you for your fantastic review! We hope the move went well and It has been a pleasure to help you both find your new home. Kind Regards Lauren ...

“I would like to thank both of you for all ......”

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Apr 26,2016
Minithumbup
By: 'kim'
Apr 26,2016
0 people found
this helpful
I would like to thank both of you for all your help,from my first viewing with kylie too signing the paperwork and having the tenancy pack explained by Lauren Pennock everything was easy to understand I would recommend kis Lettings to anyone that's looking ...
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Comment on agent fees
Good
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By: Lauren Pennock
Apr 26, 2016
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Hello Kim Thank you for the great review. It has been a pleasure dealing with your application and we wish you all the best in your new home. Lauren ...

“Really helpful with all questions quick responses gave a lot ......”

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Apr 08,2016
Minithumbup
By: 'Laura'
Apr 08,2016
0 people found
this helpful
Really helpful with all questions quick responses gave a lot of information. Easy too deal with as it was our first let we are so excited too move in it was made so easy and everyone was helpful....
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Comment on agent fees
Brilliant fees better than any other agency as first time renters that was brilliant.
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By: Lauren Kitching
Apr 08, 2016
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Thank you for your lovely review Laura! It has been a pleasure helping you and your partner find your new home. We hope the move went well! Kind Regards Lauren Kitching ...

“What can one say but, praises to Kylie and Lauren {......”

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Apr 04,2016
Minithumbup
By: 'Smiler....'
Apr 04,2016
0 people found
this helpful
What can one say but, praises to Kylie and Lauren {Penny} ! lol No serious the girl did a great job and were very helpful in helping me to move in smoothly and could not fault the communication with them in all departments excellent , will use ...
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Comment on agent fees
Had to be paid what can you do?
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“The quality of service received and ease of working through ......”

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Apr 04,2016
Minithumbup
By: 'Nic'
Apr 04,2016
0 people found
this helpful
The quality of service received and ease of working through proceedings was fantastic. The staff are a credit to customer service and professionalism and I can confidently say I would recommend KIS to friends, family and anyone else!...
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Comment on agent fees
The fees associated with moving in were considerably better explained than any of the other agencies I had looked in to, and the prices were very good
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By: Lauren Pennock
Apr 06, 2016
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Hello Nicholas Thank you for your fantastic review, it has been a pleasure helping you and we wish you all the best in your new home! ...

“The girls here got me fixed up with a house ......”

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Apr 01,2016
Minithumbup
By: 'mick'
Apr 01,2016
0 people found
this helpful
The girls here got me fixed up with a house in no time and had the place nice and fresh for me moving in..thanks for the help very work...
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Comment on agent fees
Good
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By: Kylie Howe
Apr 01, 2016
View all comments (1)
Hi Michael Thank you for your review it was no trouble at all hope you are happy in your new home. Kylie ...

“I seen this flat online 2 weeks ago and I liked ......”

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Mar 07,2016
Minithumbup
By: 'Ashleigh'
Mar 07,2016
0 people found
this helpful
I seen this flat online 2 weeks ago and I liked the look of, I went to view it and I very liked the look of it, I thought the rent was reasonable and completed the agreement with Lauren who I thought was very helpful and ...
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Comment on agent fees
Good.
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By: Lauren Pennock
Mar 11, 2016
View all comments (1)
Hello Ashleigh, Thank you for your review. It has been lovely helping you move in to your first home and we wish you all the best for the future. Regards, Lauren. ...

“We are very happy with the service from KIS Lettings. ......”

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Mar 07,2016
Minithumbup
By: 'Craig'
Mar 07,2016
0 people found
this helpful
We are very happy with the service from KIS Lettings. The speed and efficiency from the staff made the whole experience a great one. They were patient and attentive whilst things were getting sorted. Thanks a lot to all the staff....
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Comment on agent fees
Good as it was only the admin fee we had to pay and not the bond also.
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By: Lauren Kitching
Mar 11, 2016
View all comments (1)
Thank you for your positive review! We hope you have settled into your new home and we are happy we have made the full process stress free. Kind Regards Lauren Kitching ...

“If I could I would give 0 stars! AVOID LIKE THE ......”

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Jan 29,2016
Minithumbdown
By: 'StraightTalker'
Jan 29,2016
1 people found
this helpful
If I could I would give 0 stars! AVOID LIKE THE PLAGUE!! They was issues prior to us moving in, they haven't sorted any out. Our property is now really dangerous. They are the worst Letting Agents I have ever experienced. Staff are rude and lazy. ...
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Comment on agent fees
Bad
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By: Lauren Kitching
Jan 29, 2016
View all comments (1)
Hello I am sorry to hear that you have been unhappy with the service provided by KIS Sales and Lettings. If you could e-mail further details to [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Regards Lauren Kitching ...

“The staff at kis lettings were very helpful quick and ......”

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Dec 03,2015
Minithumbup
By: 'Demi'
Dec 03,2015
2 people found
this helpful
The staff at kis lettings were very helpful quick and supportive. They kept me up to date with everything and made sure I was comfortable and getting on in my new home. really thankful...
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Comment on agent fees
fantastic price. none comparable
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By: Lauren Kitching
Dec 03, 2015
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Thank you for your review Demi, the positive feedback it is much appreciated. I am so pleased you have settled into your new home. Kind Regards Lauren Kitching ...

“As a first time tenant I found KIS staff easy ......”

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Dec 03,2015
Minithumbup
By: 'Karen'
Dec 03,2015
2 people found
this helpful
As a first time tenant I found KIS staff easy to approach and really helpful with all my questions and needs no matter how small they were. I couldn't of ask for a quicker or stress free process and the dlighted insurance was a really ...
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Comment on agent fees
I thought fees were extremely reasonable and Dlighted Insurance was a really great option for me so u was able to rent my property without financial worry.
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By: Anna
Dec 03, 2015
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Thank you very much for kind words. Always here happy to help you in any way we can, ...

“My first time renting with KIS Lettings, I found the ......”

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Dec 02,2015
Minithumbup
By: 'Dan'
Dec 02,2015
1 people found
this helpful
My first time renting with KIS Lettings, I found the staff knowledgeable, helpfull and friendly. They put me at ease and helped everything go through without a problem. One of the main reasons for choosing KIS was because of the Delighted No Deposit option that ...
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By: Lauren Kitching
Dec 03, 2015
View all comments (1)
Thank you for a fantastic review :) We are pleased we helped make your move as stress free as possible whilst saving you money! ...

“All off the staff members that helped me with my ......”

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Dec 02,2015
Minithumbup
By: 'Katie'
Dec 02,2015
1 people found
this helpful
All off the staff members that helped me with my tenancy were extremely helpful and consistent. I had worries about my previous landlord not completing my reference but Lauren kept me updated and also eased my worry. The staff were very friendly and welcoming....
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By: Lauren Pennock
Dec 03, 2015
View all comments (1)
Hi Katie Thank you for the review, it was a pleasure to be able to help you move in to your new home. We wish you all the best! Lauren. ...

“This is my 2nd time using KIS, i find there ......”

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Dec 01,2015
Minithumbup
By: 'JH'
Dec 01,2015
1 people found
this helpful
This is my 2nd time using KIS, i find there service start to finish very good in all aspects, the staff are polite and do there very best to answer all questions and fulfill your needs as a tennant. Would recomend them to anyone...
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Comment on agent fees
Great
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By: Kylie Howe
Dec 03, 2015
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Thank you for your review, I am thrilled you have decided to use KIS Lettings again to find your new home! Kind regards Kylie ...

“what can we say this team are second to none ......”

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Nov 28,2015
Minithumbup
By: 'mrs'
Nov 28,2015
2 people found
this helpful
what can we say this team are second to none thay could not do more for you. as we were selling are home we needed some were fast as every thing to do with are sale was going so fast.we seen a house with ...
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Comment on agent fees
as we have not rented before we can not comment on the fees.
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By: anna.palczynska
Dec 01, 2015
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Thank you very much Mrs and Mr Smiles for your kind words. It was a pleasure helping you getting your new home with us. Wishing you all the best and we are here always happy to help Anna and Pavel ...

“I contacted KIS lettings in regards to one of their ......”

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Nov 04,2015
Minithumbup
By: 'Erica'
Nov 04,2015
1 people found
this helpful
I contacted KIS lettings in regards to one of their properties as me and my partner were looking for our first home together. After speaking to the extremely helpful Anna we were booked in to view the flat that very same day and we were ...
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By: Lauren Pennock
Nov 04, 2015
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Thank you so much for the fantastic review Erica. I am over the moon you chose us as your choice of letting agent for your first home and it has been an absolute pleasure dealing with yourself and Alex. We wish you all the best in your new home! ...

“I contacted KLS from overseas for an apartment here and ......”

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Oct 24,2015
Minithumbup
By: 'Jackee'
Oct 24,2015
1 people found
this helpful
I contacted KLS from overseas for an apartment here and was very pleased that they were so accommodating. They kept communications open and were quick to respond to my questions. Now that I have moved here I am happy to say they have kept up ...
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By: Lauren K
Oct 29, 2015
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Thank you for taking the time to write a review, its much appreciated and what a fantastic review! ...

“Lauren pennock helped me out when I first come with ......”

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Oct 23,2015
Minithumbup
By: 'Chris'
Oct 23,2015
1 people found
this helpful
Lauren pennock helped me out when I first come with a list of things to do and was very helpful and friendly and that list helped me sort out what I needed to do first. Then Lauren kitching helped me out when I needed my ...
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Comment on agent fees
Fantastic low prices with delighted insurance, which means I didn't have to pay any deposit which saved me a lot of money which really helps.
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By: Lauren K
Oct 29, 2015
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Thank you for taking the time to write a review, its much appreciated. I am thrilled you have been more than happy with our service and we have saved you money! ...

“The agents were extremely helpful and friendly. This being my ......”

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Oct 06,2015
Minithumbup
By: 'Dave'
Oct 06,2015
2 people found
this helpful
The agents were extremely helpful and friendly. This being my first property to rent it was far cheaper and quicker then Id first expected and would recommend KIS Lettings to everyone....
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Comment on agent fees
All fair and explained in detail what the fee broke down into.
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By: Lauren K
Oct 29, 2015
View all comments (1)
Thank you for taking the time to write a review, its much appreciated and what a fantastic review! I am pleased you have been happy with the service and that you would recommend us to family and friends. ...

“Kind, diligent and efficient:- excellent preparation of paperwork and ......”

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Sep 28,2015
Minithumbup
By: 'anon'
Sep 28,2015
2 people found
this helpful
Kind, diligent and efficient: - excellent preparation of paperwork and for collection of keys - always quick to respond on the phone (if only British Gas could be as good) - all the important things dealt with already (we've been in for a little while ...
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Comment on agent fees
No problems with fees: able to deal quickly and efficiently with bank transfers (worth noting because not all agents are).
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By: Lauren Pennock
Oct 29, 2015
View all comments (1)
Thank you for the lovely review! Although anon, I am pretty sure who it is and it has been a pleasure helping you find a home in the North East and I am thrilled that you would use us again if and when you decide to move home. Lauren. ...

“KIS lettings have been absolutely fantastic, in particular the lovely ......”

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Sep 26,2015
Minithumbup
By: 'Carolyn'
Sep 26,2015
2 people found
this helpful
KIS lettings have been absolutely fantastic, in particular the lovely Lauren Pennock. We have recently changed to them being our management agency after a particularly bad experience with our previous one. Lauren has kept us informed thru every single process, we were not an easy ...
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By: Lauren Pennock
Oct 29, 2015
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Thank you for the fantastic review Carolyn, really appreciate it! Glad we were able to help you get back on track with your properties and bringing you some peace of mind that they are in good hands. Lauren. ...

“The girls who I dealt with were very helpful and ......”

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Sep 19,2015
Minithumbup
By: 'Simone'
Sep 19,2015
2 people found
this helpful
The girls who I dealt with were very helpful and for me into the property as quick as they could. Whenever I need any questions or need advice the girls always do their best to help me...
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By: Lauren K
Oct 29, 2015
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Thank you for taking the time to write a review, its much appreciated and what a excellent review! -Lauren K ...

“Lauren kitching was who we dealt with at Kis letting ......”

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Aug 29,2015
Minithumbup
By: 'lindsay'
Aug 29,2015
2 people found
this helpful
Lauren kitching was who we dealt with at Kis letting and she did a fantastic job. Helped us view the property number of time and sorted everything out ready for me and my partner to pick the keys up. We have been able to e ...
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By: Lauren K
Oct 29, 2015
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Thank you for taking the time to write a review, its much appreciated Lindsay. It has been a pleasure to help you and your partner find your perfect home! -Lauren K ...

“Everyone I have come across in the company to date ......”

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Aug 27,2015
Minithumbup
By: 'Grace'
Aug 27,2015
3 people found
this helpful
Everyone I have come across in the company to date are extremely pleasant and helpful. Any emails have always been responded to without delay and are extremely accommodating where possible! Great company and great staff!...
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“I rented this property as its close to work, family ......”

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Aug 24,2015
Minithumbup
By: 'Michelle'
Aug 24,2015
4 people found
this helpful
I rented this property as its close to work, family and a good price. The staff have been very helpful...
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“Very helpful and friendly staff, good choice of properties. Moving ......”

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Jul 22,2015
Minithumbup
By: 'paul'
Jul 22,2015
4 people found
this helpful
Very helpful and friendly staff, good choice of properties. Moving in costs much cheaper than other agents. Would definitely recommend this agent to others....
read full review
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By: Lauren K
Oct 29, 2015
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Thank you for your review Paul. I'm glad we found you your new home and saved you money. -Lauren K ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Our complaints procedure can be found on the homepage of our website www.kis.co.uk.
Last updated at 3:10 PM 16/07/2015 by Lauren Kitching

Awards won by KIS Lettings, South Shields NE33 1PZ



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