33% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jul 22,2015
Jul 22,2015
67
people found
this helpful
this helpful
Be very wary of Marsh and Parsons. I am an expat executive who relocated, and looked at a property once on a pre-assignment trip. The estate agent promised to do multiple things including sending additional photos and doing a skype walk-through -- which he never did. also made promises about what the landlord would do which ultimately conflicted with what was stated in the STA. All hell broke lose when moving into the property. The agent was aware of prior history of the property which included flooding but never disclosed. On walk through prior to tenancy, the agreed upon works had yet to be completed despite having a six week window to complete them. Works that were not to be completed were (like painting a feature wall stark white). Also on walk through it was noted doors were unattached, walls were missing plaster, toilet seats unattached, and non-functioning toilet, tiles missing from shower, and 50% light fixture not functioning. These were all labelled maintenance issues (M&P were managing the property). Despite this 3 weeks into tenancy, non of these were rectified. These were the minor issues. On day one it was found that the property manager/landlord, carpeted over failing/damp floorboards, as I was "falling" into a hole appearing under the newly laid carpet. The hole grew. Despite repeated requests (and over 50 emails to the property manager Molly Prior, no reasonable action taken except to give me the phone number of the carpet layers to look under the carpet. What was found was multiple holes in the flooring. (one created by me when I fell through the floor boards into the foundation 2 feet below. Despite multiple requests to landlord and property manager to rectify situation, nothing happened -- requiring the Council to inspect the property and declare the property uninhabitable (11 days into the tenancy). It should also be noted that Marsh and Parsons never provided a gas safety certificate upon taking tenancy (required by law). Upon multiple requests for one they finally provided one which should that the boiler was "not safe for use", declared such in 2014. No updated repair or certificate was provided. I ultimately had to move out on my own accord without any direction, guidance, plan, or concession from the landlord or property manager.
These people are despicable, and take a position and dig in whether right or wrong and fight mercilessly regardless of true facts. Once they are proven wrong they dig in somewhere else and continue battling non-stop without any regard to your well being. They manage by delegation and never visit the property, although they speak as if they know everything despite having no perspective or visibility to issues. I have been letting properties as a tenant for 35 years in 4 countries. I have never encountered such despicable, reckless individuals in all of my years. Have a look on youtube under 15A Ladbroke Terrace -- judge for yourself
These people are despicable, and take a position and dig in whether right or wrong and fight mercilessly regardless of true facts. Once they are proven wrong they dig in somewhere else and continue battling non-stop without any regard to your well being. They manage by delegation and never visit the property, although they speak as if they know everything despite having no perspective or visibility to issues. I have been letting properties as a tenant for 35 years in 4 countries. I have never encountered such despicable, reckless individuals in all of my years. Have a look on youtube under 15A Ladbroke Terrace -- judge for yourself
What agent could do to change your mind?
Been a human being with normal human empathy. Take lessons in how to exist as a human being in societyAttached Filesnbsp;
Comment on agent fees
Refusing to release fees despite my need to relocate (at my expense) as a result of issues that were known and existing prior to my occupancy. These people will hold onto their cash with a death grip regardless of whether they are right or wrongAttachments
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Jul 24, 2015
We understand your frustration and disappointment at what turned out to be a very difficult situation. We must point out that we are not a neutral party and are not the owners of the property; we act for the landlord (our client) who has now released you from your contract. We strongly advised our client in this matter and agreed to waive the entirety of our fees in order to facilitate this decision. We cooperated fully with your relocation agency, communicating openly the position of our client throughout. Unfortunately we don't have control of all parts of what was undoubtedly an unfortunate situation nor can we act beyond our contractual remit. We are sincerely sorry such problems were encountered and that you feel the way you do about our involvement.
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Latest Reviews
25th Jan 2022
reviewed by 'PoorTenant'
6th Aug 2018
reviewed by 'disheartened'
14th Oct 2017
reviewed by 'Naila'
22nd Jul 2015
reviewed by 'AusMick'
25th Mar 2014
reviewed by 'Lynda'
Opening Hours
Address
Marsh & Parsons
2-6 Kensington Park Road
Notting Hill,London
Greater London
W11 3BU
020 7313 2890
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £660 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 2 | 5 | 0 | 0 | 0 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 25,2022
Jan 25,2022
0
people found
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this helpful
Consistently got it wrong in terms of the law and best practice. Tom Glenn was so arrogant, so inexperienced and so deeply unpleasant....
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Jul 19,2020
Jul 19,2020
2
people found
this helpful
this helpful
Buying through Marsh & Parsons Kensington branch was a nightmare. Offer based on property being taken off the market.... they never removed its online listing and also did not put a marker e.g ‘ under offer’ on. This led to the vendor being approached by other ...
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Aug 06,2018
Aug 06,2018
3
people found
this helpful
this helpful
The estate agents can be very quick to push you in to decisions and financial obligations that you can't afford. I felt I was preyed on as I was vulnerable and new to the area, and ended up being persuaded into something I inevitably could ...
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Comment on agent fees
Expensive.
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Oct 14,2017
Oct 14,2017
3
people found
this helpful
this helpful
We are going through a NIGHTMARE. We moved from Europe, in a Marsh and Parsons apartment a month ago, with our 3 year old. We reported an awful smell in the master bedroom right away. After having the manager of the buikding unreachable and contractors come ...
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Jul 22,2015
Jul 22,2015
67
people found
this helpful
this helpful
Be very wary of Marsh and Parsons. I am an expat executive who relocated, and looked at a property once on a pre-assignment trip. The estate agent promised to do multiple things including sending additional photos and doing a skype walk-through -- which he never ...
read full review
read full review
What agent could do to change your mind?
Been a human being with normal human empathy. Take lessons in how to exist as a human being in societyAttached Filesnbsp;
Comment on agent fees
Refusing to release fees despite my need to relocate (at my expense) as a result of issues that were known and existing prior to my occupancy. These people will hold onto their cash with a death grip regardless of whether they are right or wrongAttachments
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Jul 24, 2015
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We understand your frustration and disappointment at what turned out to be a very difficult situation. We must point out that we are not a neutral party and are not the owners of the property; we act for the landlord (our client) who has now released you from your contract. We strongly advised our client in this matter and agreed to waive the entirety of our fees in order to facilitate this decision. We cooperated fully with your relocation agency, communicating openly the position of our clien ...
Mar 25,2014
Mar 25,2014
0
people found
this helpful
this helpful
Faced with the challenging prospect of coming from Toronto, Canada and needing to find an apartment in London - Marsh & Parsons were recommended by a local friend. I now understand why. Emma Kennedy, letting agent from your Notting Hill branch was a delight. Her efficient, ...
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Mar 14,2014
Mar 14,2014
0
people found
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My best experience yet working with a lettings agent. Excellent advice, always responsive and thoroughly professional including late at night and throughout weekends. Quick results, and the most accurate valuation by far. The fees aren't the lowest but in my case they were 120% deserved, both ...
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Mar 03,2014
Mar 03,2014
0
people found
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Excellent service from Georgina. She is bright, professional, gracious, and friendly. She responded quickly and efficiently, making things happen. Highly recommended....
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Aug 22,2010
Aug 22,2010
2
people found
this helpful
this helpful
Great lettings team, really helpful every step of the way, referred to all people I know who are looking for property. I think a lot of the negative reviews come from people misunderstanding what the actual agents job is! Some people (tenants) have no initiative!...
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Aug 16,2010
Aug 16,2010
1
people found
this helpful
this helpful
Were overly helpful and obsequious when showing us properties. Once we moved in, they went completely AWOL. They were supposed to be responsible for property maintenance and communicating our requests to landlord but did nothing. All in all large company trying to make the most ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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