“I have dealt with this estate agent and at first ......”
1 Star Review
Nov 07,2011
By:
'So'
Nov 07,2011
Branch: London, 216 Uxbridge Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 216 Uxbridge Road
Lettings (as a Tenant)
Postcode:
10
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I have dealt with this estate agent and at first they were very nice and friendly and helpful. But giving them my money has actually showed who they truly are. I was so annoyed, frustrated, peeved...you name it all! First, they posted a week's rent in their advertisement online. But during the signing of contract, they changed it into monthly which was actually higher than the one they've posted.That should have been enough to raise the red flag. On my first day in the flat, I discovered problems that needed mending and it took me months of numerous phone calls and a personal complaint to the landlord (an action which they took against me) before they came to check on the flat. They left with the promise to mend it but that was only after another months of waiting, with me going to their office to remind them, another personal complaint to the landlord and a very very rude and unprofessional phone call from one of their agents! Can you believe this arrogant agent phoned me and instead of apologizing for their incompetence and endless lies, had actually the gall to yell at me for going to the landlord instead of them! Can you blame me???
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Secondly on properties that we do not manage, where a landlord has requested just our introduction services, we are unable to force the landlord to carry out repairs. We ask the landlord to respond to the tenants request promptly and we also encourage & advise the tenant on how to approach the landlord.
We are sorry that we can not elaborate any further a s we do not know which tenancy this complaint relates to.
Regards,
Amber & Co