96% lettings valuation accuracy
97% lettings fee satisfaction
Jul 16,2015
Jul 16,2015
0
people found
this helpful
this helpful
Firstly my wife and i were selling our first bought property the agent oliver was brilliant and sold the house within 2 weeks for the full asking price even after it had fallen through once this was all still in a 2 week period so happy with that everything seemed to be going smooth right up until the end where the company started lying to us about when the sale was going to be completed and the money come through to our banks
Because we were relocating there was a gap between our earnings and this wasnt a problem as we were told that the sale would complete on the 26th of june 2015 however that didnt happen so with us being behind in our wages because of our new job we had to secure a personnal loan to cover the cost of the mortgage we still had to pay although we had moved out into tempoary accommodation leaving us pritty much homeless because they said they were going to complete when they were lying
As of today its 16th july 2015 and we have still not completed yet apparently were waiting for funds to be released that should have taken just 5 days 15 days later were still waiting!!
Then with the buying of our new house were using the mortage advisor (Chawley Soper) at first he appeard to be quite clued up and realised that we wanted to speed everything up as much as possible however miss-selling us lifetime mortgage advice for £500 which once we had realised and tried to claim back and was told it was non refundable was just the begining after that he tried selling us life insurance that we already had and home insurance that we currently had and could transfer to our new house but we still had letters coming through saying thanks for joining us.
After all this the working relationship changed drammaticly and we were hardly kept in the loop unless we contacted connells ourselves
Not only that we recently changed our mortgage advisor to a michelle in the andover branch who has been more helpful and contacted us more than Chawley Soper ever had she explained what was going on and why and then told us our case hadnt been updated for over 3 weeks the last time we had spoken to Chawley he had reassured us that there was nothing more that he needed to do with the case again this was a lie
Not only had he missold us lifetime mortgage advice he was now not giving his advice or even willing to complete his job that a case was still ongoing we have been both selling and buying since the begining April 2015 and were now in mid july and still ongoing
I would strongly advise to avoid amesbury branch if possible and spread the word about Chawley so the some doesnt happen to someone else!!
Because we were relocating there was a gap between our earnings and this wasnt a problem as we were told that the sale would complete on the 26th of june 2015 however that didnt happen so with us being behind in our wages because of our new job we had to secure a personnal loan to cover the cost of the mortgage we still had to pay although we had moved out into tempoary accommodation leaving us pritty much homeless because they said they were going to complete when they were lying
As of today its 16th july 2015 and we have still not completed yet apparently were waiting for funds to be released that should have taken just 5 days 15 days later were still waiting!!
Then with the buying of our new house were using the mortage advisor (Chawley Soper) at first he appeard to be quite clued up and realised that we wanted to speed everything up as much as possible however miss-selling us lifetime mortgage advice for £500 which once we had realised and tried to claim back and was told it was non refundable was just the begining after that he tried selling us life insurance that we already had and home insurance that we currently had and could transfer to our new house but we still had letters coming through saying thanks for joining us.
After all this the working relationship changed drammaticly and we were hardly kept in the loop unless we contacted connells ourselves
Not only that we recently changed our mortgage advisor to a michelle in the andover branch who has been more helpful and contacted us more than Chawley Soper ever had she explained what was going on and why and then told us our case hadnt been updated for over 3 weeks the last time we had spoken to Chawley he had reassured us that there was nothing more that he needed to do with the case again this was a lie
Not only had he missold us lifetime mortgage advice he was now not giving his advice or even willing to complete his job that a case was still ongoing we have been both selling and buying since the begining April 2015 and were now in mid july and still ongoing
I would strongly advise to avoid amesbury branch if possible and spread the word about Chawley so the some doesnt happen to someone else!!
What agent could do to change your mind?
Be honest Explain everything Complete there job as its there job Keep in touch And not miss sell things deliberatleyAttached Filesnbsp;
Comment on agent fees
Fees were alot more than others but seemed to be offering more for the money Oliver was great Avoid Chawley hes a conartist
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
26th Oct 2024
reviewed by 'Reshan De Alwis'
27th Jan 2024
reviewed by 'Anna'
23rd Jan 2024
reviewed by 'Miri'
22nd Dec 2022
reviewed by 'Sabina'
20th Dec 2022
reviewed by 'Mercy Okorie'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 96% | 97% | £700 | £1,950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 27 | 1 | 47 | 3 | 22 | 0 | 10 | 0 | 1 | 1 |
Areas covered
- HP1
- HP2
- HP3
- HP4
- WD4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Estate agents
Latest Properties
No Properties
Oct 26,2024
Oct 26,2024
0
people found
this helpful
this helpful
Connells made the property-buying process a breeze. Denis, our agent, was professional, attentive, and always willing to go the extra mile. He kept us informed every step of the way, making sure we felt supported and confident in our decisions. Thanks to his guidance, everything ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 27,2024
Jan 27,2024
0
people found
this helpful
this helpful
Very quick and pleasant service. Thanks a lot for help and guidance in the process....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 23,2024
Jan 23,2024
0
people found
this helpful
this helpful
Great service from Jordan and Amber. They were very efficient with sending documents and making my move easy. Many thanks....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 22,2022
Dec 22,2022
0
people found
this helpful
this helpful
Zoe and Petra were always prompt and handled all details with the outmost professionalism every step of the journey. It is the first time using an agency to rent a property and honestly I highly recommend them as they made our most stressful time intro ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 20,2022
Dec 20,2022
0
people found
this helpful
this helpful
I hardly put in reviews for agents or vendors, But in this case, I am very pleased and happy to submit a review on Petra one of the staff at Connells. Her services to us are top-notch, she is prompt, kind, polite, patient and a ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 01,2022
Dec 01,2022
0
people found
this helpful
this helpful
Professional service and reassuring support throughout the tenant finding process. I have used Connells for 10 years with great success and wouldn’t hesitate to recommend them....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04,2022
Nov 04,2022
0
people found
this helpful
this helpful
We were so lucky to have Connells as our Estate Agent for the last 5 years! I cannot recommend them enough for all their great work in communicating things between us and the landlord, working diligently to fix repairs, etc.
Zoe Wannerton was our main POC ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 13,2022
Jul 13,2022
0
people found
this helpful
this helpful
The staff have been so easy to deal with while we went through the process of renting out our property.
Always quick to contact and if a particular member of the team wasn't available to speak with someone always helped us with any queries or ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 30,2022
Jun 30,2022
0
people found
this helpful
this helpful
Connells were quick and efficient and made the process of getting a tenant and getting them in straightforward. Useful tenant-find service....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 23,2022
Jun 23,2022
0
people found
this helpful
this helpful
We had a complex rental arrangement and Sophie and the rental team were incredibly helpful with exceptional levels of service. They provided regular feedback and information at every step of the journey....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 13,2022
Apr 13,2022
0
people found
this helpful
this helpful
I chose Connells on the off chance and I am very glad I did. From my first contact they have been extremely helpful and professional. Their advice was very helpful and the whole process was stress free. I would highly recommend them....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 25,2022
Mar 25,2022
0
people found
this helpful
this helpful
Thank you for helping me to source a good and suitable apartment. I would like to express great thanks to Ms Petra Razoare. She is very helpful and nice. She is professional and enthusiastic to introduce the right apartment for me. Her works are highly ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 27,2022
Feb 27,2022
0
people found
this helpful
this helpful
Sophie was very professional and she dealt with all of my queries very promptly.
I would recommend Connells to everyone...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 25,2022
Feb 25,2022
0
people found
this helpful
this helpful
Staff were very helpful and have been very prompt when answering my queries about my new property. The search was also made easy as they provided me with a range of properties that suited my criteria, one of which I ultimately chose....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 21,2022
Feb 21,2022
0
people found
this helpful
this helpful
I will never look for any other letting agency. They helped me to find the best property and simplified process. I tried other letting companies before Connells, they take ages to get a response from landlord on acceptance of an offer and few doesn't give ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 16,2022
Feb 16,2022
0
people found
this helpful
this helpful
Excellent communication, pleasant to talk with them, quick response in resolving issues.
10 out of 10.
Brilliant and hard working young people!...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 02,2022
Jan 02,2022
0
people found
this helpful
this helpful
I purchased and rented out with this team, I found them very easy to deal with and they offered an excellent service....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 21,2021
Dec 21,2021
0
people found
this helpful
this helpful
Great communication from beginning to end completed within 6 months in time for Christmas.
Tim was the agent who we viewed the house with , and on completion he even waited after close of business hours to hand us the keys....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 21,2021
Dec 21,2021
0
people found
this helpful
this helpful
Absolutely amazing! So helpful and supportive throughout the process. Kept us informed from start to finish and kindly answered all of my stupid questions. It was our first time selling a property and after an awful experience with purple bricks we were apprehensive. The Connells ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 29,2021
Oct 29,2021
1
people found
this helpful
this helpful
Initial contact reassuring. Good first meeting with Denis Logan who knew the local market. Sales process handled well. Bookings and viewings confirmed by phone, email and text messages. Sales agents were very efficient and conducted viewings with feedback after. Used fixed price solicitors care of ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 27,2021
Oct 27,2021
1
people found
this helpful
this helpful
Achieved 99% of asking price within 14 days of going on the market as my 2nd agent. Excellent service from Dennis and Luke. Would definitely use again!...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 25,2021
Oct 25,2021
0
people found
this helpful
this helpful
Many thanks especially to Tim, & to all of the team at Connells, who were amazing in helping us with buying & selling a property. An extremely professional service & we would thoroughly recommend to others....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 31,2021
Aug 31,2021
0
people found
this helpful
this helpful
I have been using Connells for several years to manage my rental property. Zoe has been great, always helpful, knowledgeable and professional. Always returns calls!...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 29,2021
Apr 29,2021
0
people found
this helpful
this helpful
Great service from Alison and Zoe, had everything processed in a quick and efficient manner. Both we very accommodating to my schedule and queries....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 28,2021
Apr 28,2021
0
people found
this helpful
this helpful
Zoe was excellent as always. I highly recommend Connells in finding a new tenant for your property.
I am always happy with the service and professional care I receive. *****...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 12,2021
Mar 12,2021
1
people found
this helpful
this helpful
We recently had an extremely professional service from Denis and the team in what was a very difficult time. They did a fantastic job in firstly acquiring a buyer for the property, and then following up with, at times, frustrating solicitors. Their communication was excellent ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 09,2021
Mar 09,2021
0
people found
this helpful
this helpful
Had 4 viewings for the day scheduled
Visited first Two at the specified times
Agent informed me that a property had just come on the market, with having a couple of hours to kill before next viewing thought may as well
Hence I did not make ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 21,2021
Jan 21,2021
0
people found
this helpful
this helpful
Zoe and Adrian gave us friendly, professional service.
We were always kept up to date on the progress on the letting and all our questions were answered promptly;
Happy we chose Connells to rent our property...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 14,2021
Jan 14,2021
0
people found
this helpful
this helpful
Without out you guys I’d more than likely would of been homeless over Christmas, things started getting difficult with the move but Adrian reassured me every time that he will sort it and make it happen and that’s exactly what he did, hats ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 11,2020
Dec 11,2020
0
people found
this helpful
this helpful
Really pleased with Zoe & Adrian @ Connells, Hemel Hempstead branch for letting service. Very helpful, prompt and quick in responding. A very professional service throughout and would recommend to other landlords requiring assistance with the letting of their properties....
read full review
read full review
Was this helpful?
Yes
Yes
Adrian
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood
Best Letting Agent in Hemel Hempstead 
Best Estate Agent in HP1 
