“DO NOT USE THOMPSON WILSON. We did not have much ......”
1 Star Review
Jul 14,2015
By:
'Previous'
Jul 14,2015
Branch: High Wycombe, 10 Crendon Street
Services: Lettings (as a Tenant)
Rent PCM: £725
Would you recommend?: No
Postcode: HP13
Branch: High Wycombe, 10 Crendon Street
Lettings (as a Tenant)
Rent PCM: £725
Postcode: HP13
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DO NOT USE THOMPSON WILSON.
We did not have much to do with the agents during our tenancy as our property was managed by our Landlord. Judging by our experience of them whilst ending our tenancy, I am extremely glad that this was the case.
Charlotte was very helpful throughout the process, always keen to try and help where possible. Jonathan on the other hand was extremely rude and self righteous; on many occasion patronising us. I am an educated professional and did not appreciate being spoken to in the way that we were. At one point he stated to our landlord that he was holding back a part of our deposit to "teach us a life lesson", I do not feel that this is an appropriate way to act. The landlord has now too withdrawn the property from this agent following poor service.
They did not answer queries, and were not willing to listen to an individual case nor explain some of the decisions that they made. I would strongly advise against using Thompson Wilson,
What agent could do to change your mind?
- Answered our questions within emails as opposed to throwing a process at us that was not relevant for a property that they did not manage.
- Give the same advise as opposed to chopping and changing to suit them
- To tell the truth and not say they have entered a property to check it when only the landlord has keys!
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Problems in the property for over 7 months with no action taken, over 100 emails, in the end big dispute they tried to take 95% of the deposit thinking they would win~! And in the end they lost because I won by providing over 200 images and good description of what the problem was and the dispute service decided that I was in the right. This is a family run business both Jonathan and his wife are very rude and they do not give you a chance to explain any problem at all. When first communicating with agent I have spoken to Charlote however as the emails I was sending were to powerful Mr Jonthan had to take over, but still I stood my ground and did not allow the agents to make a fool out of me.