0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
33% lettings fee satisfaction
Jul 10,2015
Jul 10,2015
0
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I don't know where to start, I really don't. I can't understand how such a business can even exist in today's climate. We had a viewing with James, after which we decided that we would like to rent the property. Everything was fine until we paid the deposit. Then strange things started happening - no answers to very basic emails whatsoever (the signing of the contract had been delayed for weeks, we didn't know what to think). Calling Faron Sutaria didn't help either â‚€‚“ the lad on the phone kept promising that James was going to call us back in two minutes - that never happened, despite repeated calls and other promises.
Upon my suggestion to come into the office I received the answer don't, he's busy!" This was the way we were treated throughout the process. Anyway I'll skip through the whole story, just suffice to say that they managed to avoid us for around three weeks. I had a sneaky suspicion that things can't have been going well when they don't even bother talk to you - but I still had a hope that the move would finally materialise. Surprise surprise - we arrive at the property with our stuff (two Transit vans worth) on the arranged day of the move-in - no one was there to meet us. After around thirty phone calls we finally managed to get the landlord's telephone number and called him - he said sorry guys I can't let you in today, because James screwed up with the contract, I haven't received any money yet from Faron Sutaria, and I don't know who you guys are because I have neither the referencing report (for which we paid like 3 weeks ago) nor the contract" (which we signed weeks ago as well)! Anyway, we finally managed to sort things out only because the landlord was reasonable and trusted us, otherwise we would have been standing in the rain with all our stuff. This has been the worst company we have ever dealt with - simply mind-blowing in how incompetent they are. My advice is - AVOID LIKE THE PLAGUE.
Upon my suggestion to come into the office I received the answer don't, he's busy!" This was the way we were treated throughout the process. Anyway I'll skip through the whole story, just suffice to say that they managed to avoid us for around three weeks. I had a sneaky suspicion that things can't have been going well when they don't even bother talk to you - but I still had a hope that the move would finally materialise. Surprise surprise - we arrive at the property with our stuff (two Transit vans worth) on the arranged day of the move-in - no one was there to meet us. After around thirty phone calls we finally managed to get the landlord's telephone number and called him - he said sorry guys I can't let you in today, because James screwed up with the contract, I haven't received any money yet from Faron Sutaria, and I don't know who you guys are because I have neither the referencing report (for which we paid like 3 weeks ago) nor the contract" (which we signed weeks ago as well)! Anyway, we finally managed to sort things out only because the landlord was reasonable and trusted us, otherwise we would have been standing in the rain with all our stuff. This has been the worst company we have ever dealt with - simply mind-blowing in how incompetent they are. My advice is - AVOID LIKE THE PLAGUE.
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Latest Reviews
10th Aug 2015
reviewed by 'AVOID'
10th Jul 2015
reviewed by 'GK'
20th Mar 2015
reviewed by 'MN'
11th Jan 2015
reviewed by 'RG11'
Opening Hours
Address
Faron Sutaria
1 Goldhawk Road
Shepherds Bush,London
Greater London
W12 8QQ
020 8261 7149 - 020 8743 9415
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £410,000 | £410,000 |
| Lettings | 0% | 33% | £1,365 | £3,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 1 | 3 | 0 | 1 | 1 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Apr 06,2016
Apr 06,2016
0
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Friendly and professional attitude, ensured one of the best letting agencies experiences. Provided full disclosure on flat pros and cons and efficient communication with the landlord....
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Comment on agent fees
good
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Aug 10,2015
Aug 10,2015
1
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Bad customer experience as renters.
We decided to take a small flat with mini bedroom and bath separated from the kitchen. What was the initial price has been increased of £ 65 per month to have a sofa and a plastic table with two chairs .... ok, we ...
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What agent could do to change your mind?
170‚£ each person on the contract for a studio flat and for an agent never available is really unappropriate!Attached Filesnbsp;
Comment on agent fees
170‚£ each person on the contract for a studio flat and for an agent never available is really unappropriate!
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Jul 10,2015
Jul 10,2015
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I don't know where to start, I really don't. I can't understand how such a business can even exist in today's climate. We had a viewing with James, after which we decided that we would like to rent the property. Everything was fine until we ...
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Mar 20,2015
Mar 20,2015
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I trusted Faron Sutaria with my lovely newly-refurbished property to let. As it's a top floor flat I said it wasn't suitable for children. I did agree to consider a family with one older child. I ended up with a family with two children under ...
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Feb 12,2015
Feb 12,2015
1
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As first-time landlords, our experience with Faron Sutaria's Shepherd's Bush office has been nothing short of dreadful.
James quoted a higher lettings price to secure our business, and then bullied us into taking tenants we were not happy with, by saying we were lucky to ...
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Jan 11,2015
Jan 11,2015
3
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An agreement was signed by both parties on a prospective sale agreeing to commission of 1.25%. The property was sold and Faron Sutaria sent an invoice charging commission at 1.5%. When I refused to pay the difference the sales manager Dylan James literally tried to kick my ...
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Jun 21,2014
Jun 21,2014
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As tenants we had a terrible when we moved out with the rent managing team .The landlord want us to pay for mends job done in his behalf ,under his command, and with FS supervision as they send their own craftsman and for one extra ...
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What agent could do to change your mind?
thomas sullivanAttached Filesnbsp;
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Mar 11,2013
Mar 11,2013
1
people found
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Great experience of using Faron Sutaria to both sell and buy. Set achieveable, realistic prices for the area unlike so many other local agents. Easy to deal with, knowledgeable about the area and always friendly and patient without ever being pushy. Definitely do their share ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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