60% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
20% lettings fee satisfaction
Jul 10,2015
Jul 10,2015
4
people found
this helpful
this helpful
I viewed a property in Slough with the help of Haart, Maidenhead branch. Before we finalized I clearly told that I will be staying in the property only for 8 months, Jasmine on behalf of Haart agreed to it and I made my first payment to Haart.
They presented a tenancy agreement to me on the day of moving in (that too after multiple emails and calls), which was for 12 months. When I objected to it and asked for break clause Jasmine told me that the agreement can't be changed now as it will take min 15 days for a new one, also the owner has signed this one, so I can accept it and move-in as planned and regarding my 8 month's stay, I can give a notice of two months and they should be able to release me without any hassle. I wasn't much convinced but Jasmine said I can trust her and she will help me in release process when there will be a need.
I signed the agreement (I curse myself for doing so....) and moved in.
After spending about 6 months I called up Jasmine on office phone but she wasn't available at that time. I tried to reach her for couple of days but no luck, so I dropped her an email saying I wanted leave the property and please help me with release process as agreed.
She gave me a number and suggested to talk to them. I followed as directed but the lady on phone was telling me about 12 months contract, I tried explaining her about my discussions with Jasmine, in turn she asked me to get all that in an email.
I wrote a detailed email to Jasmine asking her to confirm, she didn't reply for about a week. then I looped in Maidenhead branch in the email where Mellissa came in picture.
She refused whatever I mentioned in my email and asked me to pay early release fees which was 650 GBP. I tried my best to explain her, also requested her to check with Jasmine once but she was adamant that nothing of this sort has happened.
No response was received from Jasmine when all those emails were floating around.
That moment I knew that Jasmine has trapped me well in this and I have been cheated.
I asked Mellissa about the release fees and on what basis they came up with this amount.
Mellissa stopped responding to my emails, after two weeks she responded saying I am delaying the release process, so better I should pay up whatever amount she says otherwise they will not be able to assist in release. I was shocked. I told that I should be knowing why I am paying this much amount for? and the delay is not from my side, its you who responded after two weeks. then she said if I ask more queries it will be delayed further and she will NOT be responsible for it!!!
Luckily I got an email from Haart asking me to pay 400 GBP (why 400 they never told me).
Finally I paid that amount and got myself out of the trap.
I constantly chased them for my deposit which I got after two months.
If I ever come to UK again, I will prefer to stay in shelter home rather than choosing Haart.
To readers: please read the agency reviews before making any decision, I made a mistake of not doing so and I have experienced the pain.
They presented a tenancy agreement to me on the day of moving in (that too after multiple emails and calls), which was for 12 months. When I objected to it and asked for break clause Jasmine told me that the agreement can't be changed now as it will take min 15 days for a new one, also the owner has signed this one, so I can accept it and move-in as planned and regarding my 8 month's stay, I can give a notice of two months and they should be able to release me without any hassle. I wasn't much convinced but Jasmine said I can trust her and she will help me in release process when there will be a need.
I signed the agreement (I curse myself for doing so....) and moved in.
After spending about 6 months I called up Jasmine on office phone but she wasn't available at that time. I tried to reach her for couple of days but no luck, so I dropped her an email saying I wanted leave the property and please help me with release process as agreed.
She gave me a number and suggested to talk to them. I followed as directed but the lady on phone was telling me about 12 months contract, I tried explaining her about my discussions with Jasmine, in turn she asked me to get all that in an email.
I wrote a detailed email to Jasmine asking her to confirm, she didn't reply for about a week. then I looped in Maidenhead branch in the email where Mellissa came in picture.
She refused whatever I mentioned in my email and asked me to pay early release fees which was 650 GBP. I tried my best to explain her, also requested her to check with Jasmine once but she was adamant that nothing of this sort has happened.
No response was received from Jasmine when all those emails were floating around.
That moment I knew that Jasmine has trapped me well in this and I have been cheated.
I asked Mellissa about the release fees and on what basis they came up with this amount.
Mellissa stopped responding to my emails, after two weeks she responded saying I am delaying the release process, so better I should pay up whatever amount she says otherwise they will not be able to assist in release. I was shocked. I told that I should be knowing why I am paying this much amount for? and the delay is not from my side, its you who responded after two weeks. then she said if I ask more queries it will be delayed further and she will NOT be responsible for it!!!
Luckily I got an email from Haart asking me to pay 400 GBP (why 400 they never told me).
Finally I paid that amount and got myself out of the trap.
I constantly chased them for my deposit which I got after two months.
If I ever come to UK again, I will prefer to stay in shelter home rather than choosing Haart.
To readers: please read the agency reviews before making any decision, I made a mistake of not doing so and I have experienced the pain.
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23rd Dec 2016
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 100% | £350,000 | £350,000 |
| Lettings | 0% | 20% | £750 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 7 | 3 | 4 | 2 | 1 | 1 | 3 |
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Aug 14,2022
Aug 14,2022
0
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When leaving a property, they will ask you to drop off the keys and then they will do the check out without you. I strongly reccomend to be present during the check out....
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Jan 12,2018
Jan 12,2018
1
people found
this helpful
this helpful
Phoned and spoke Alex Requested viewing of house three days running ... said he would confirm never heard from him again!...
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Mar 09, 2018
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(1)
Hi there,
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross ...
Oct 17,2017
Oct 17,2017
6
people found
this helpful
this helpful
I feel like I have been tricked into renting a property that has been left in deplorable conditions. The check-in has not been conducted in my presence and from the first day I reported various repairs to be conducted but none of them has been ...
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Comment on agent fees
Expensive fees for no service at all.
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Mar 09, 2018
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Hi there,
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross ...
“Terrible experience with Haart Maidenhead.Valuation was totally incorrect, buyers ......”
Oct 14,2017
Oct 14,2017
4
people found
this helpful
this helpful
Terrible experience with Haart Maidenhead.
Valuation was totally incorrect, buyers who they sent round didn't have the budget to buy the property (even though they were supposed to be vetted), lack of attention to detail. Kept on about reducing the price to get an easy ...
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Comment on agent fees
Expensive. They say their fees reflect the fact they offer a unique service in Maidenehad. They quote standard fee is 2% but they always come down.
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Mar 09, 2018
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Hi there,
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross ...
Jan 13,2017
Jan 13,2017
0
people found
this helpful
this helpful
As a first time buyer looking in Maidenhead I found both Haart and Michael Roberts to be very knowledgeable, patient and helpful. Many thanks!...
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Jan 13, 2017
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(1)
Hi RB,
Thank you for your kind review of our Maidenhead branch. We're pleased to hear you were provided a knowledgeable, patient and helpful service throughout. We will pass this feedback on.
Regards
Ross ...
Dec 23,2016
Dec 23,2016
0
people found
this helpful
this helpful
I have to say that Michael Roberts is probably one of the best agents I have ever dealt with. Very professional throughout and always kept me updated . Great work Michael...
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Comment on agent fees
average
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Dec 28, 2016
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Hi Peter,
Thanks for your kind review of our Maidenhead branch. We're pleased to hear they delivered a professional service and that they also kept you updated. We will pass this feedback on.
Regards
Ross ...
Nov 30,2016
Nov 30,2016
0
people found
this helpful
this helpful
Dan , was very efficient in his work I liked his attitude to his job not been with Haart long but was happy with what he's leaning from the job our house got sold and we're happy...
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Comment on agent fees
Very good customer service and efficient
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Nov 30, 2016
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Hi Penny,
Thanks for your kind review of our Maidenhead branch. We're pleased to hear they were efficient and had a great attitude throughout your time with them. We will pass this feedback on.
Regards
Ross ...
Nov 25,2016
Nov 25,2016
0
people found
this helpful
this helpful
I didn't have much to do with Dan until completion day, that however was a difficult and stressful day. Dan was enthusiastoc, positive and helpful which made the process much easier to deal with. He also supplied us with biscuits 8-)
Since the move he ...
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Comment on agent fees
N/A
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Sep 29,2016
Sep 29,2016
1
people found
this helpful
this helpful
Extremely poor service. Been waiting over 3 months for an approved replacement washing machine. Poor communication only to be told they are chasing....
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Comment on agent fees
Way too much as you get no service for the money you pay
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Oct 28,2015
Oct 28,2015
2
people found
this helpful
this helpful
Terrible and awful customer service
From our experience, Haart is definitely the worst renting agent I ever encountered in my 10 years renting history in and near London area. No matter if you are the landlord or the potential tenant, I strongly advise NOT to use ...
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What agent could do to change your mind?
refund any owned rent and claim fees and a formal apologyAttached Filesnbsp;
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Jul 10,2015
Jul 10,2015
4
people found
this helpful
this helpful
I viewed a property in Slough with the help of Haart, Maidenhead branch. Before we finalized I clearly told that I will be staying in the property only for 8 months, Jasmine on behalf of Haart agreed to it and I made my first payment to ...
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Jul 15, 2015
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(1)
Hello
I'm really sorry to hear this. Please could you email [email protected] so I can look in to this.
Many thanks
Melanie Smith
Customer Relations Manager ...
Mar 05,2014
Mar 05,2014
4
people found
this helpful
this helpful
We were looking to rent a property from Haart in Maidenhead the agent dealing with us was very friendly and positive, I even thought I could be friends with someone like that. We had put a deposit down of £300 pounds, although, when it came to ...
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What agent could do to change your mind?
Returned our money and stuck to their word. We were put out because of them... have some humanity stayed away from my 1year old baby for 2and a half weeks because we had to stay with friends until we had received our wages, it could have been avoided if the money was returned in the first place. Clarified all details between landlord and tenant before asking for deposit to avoid the whole issue in the first place.Attached Filesnbsp;
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Jun 25,2013
Jun 25,2013
2
people found
this helpful
this helpful
1. We had to chase them to get our deposit back after giving them our account details.
2. When looking for tenants to replace us, they did not give us notice about viewings. They just show up at the property without any notice. They often asked us ...
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What agent could do to change your mind?
1. We had to chase them to get our deposit back after giving them our account details. 2. When looking for tenants to replace us, they did not give us notice about viewings. They just show up at the property without any notice. They often asked us to show the potential tenants around but it is not our responsibility. When letting us know about a viewing, they text 30 minutes before the viewing "just checking that we have confirmed the viewing at 10" knowing that you had never informed us before. 3. When moving into the property we paid Hart to collect our references. However, after filling in the forms no one bothered to contact our references and then it was left too late. We had to arrange for everyone to send their references in when it is not our responsibility. As I was on a temporary contract we could then only sign for 6 months (when we wanted a year) as there was apparently too late to get a guarantor (I had already told them I was on a 1 year work contract) and had to pay a contract renewal fee.Attached Filesnbsp;
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Feb 11,2013
Feb 11,2013
0
people found
this helpful
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From the first phone call their service has been excellent.They have always updated promptly and always returned calls without the correct information.The strategy agreed with James for marketing the house worked like a dream and resulted in getting a sale within a week ...
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Feb 07,2013
Feb 07,2013
0
people found
this helpful
this helpful
After two previous unsuccessful attempts at selling the property through other agents Haart secured a potentially good buyer within seven days. and they also kept us well informed throughout.
Peter Barrett
N.B. PROPERTY YET TO COMPLETE...
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Jun 26,2012
Jun 26,2012
3
people found
this helpful
this helpful
Even though I used the most expensive agents in Maidenhead, I thought I would get a better service so was happy initially. Getting clients through the door was pretty good but once I accepted an offer all works stopped as far as the agents were ...
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What agent could do to change your mind?
When I went with the agent I said I needed phone calls and updates all along the way. Their solicitors were totally inactive as far as progress was concerned. Haart could get different solicitors who are working with them and will keep people up to date. They also need to monitor the solicitors to see they are keeping 'Haart's clients' happy and informed.Attached Filesnbsp;
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Jun 13,2012
Jun 13,2012
4
people found
this helpful
this helpful
Lease ran from October 2010 to May 2012.
Never needed to deal with them after move in ... thank god!
Provided proper notice.
During the month of May 2012, per terms and conditions they were to provide a detailed explanation of any deductions from deposit. Nothing heard. I initiated. ...
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What agent could do to change your mind?
Refund owed monies on time and not violating the terms of their contract.Attached Filesnbsp;
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May 11,2012
May 11,2012
1
people found
this helpful
this helpful
I dealt with James at Haart in Maidenhead over the course of 8 months due to the protracted purchase of my new property. As is usual with certain purchases, the course does not always run smooth and there were issues below me in the chain that ...
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Jul 02,2011
Jul 02,2011
5
people found
this helpful
this helpful
I\'m absolutely disgusted with the service I am receiving at the moment, there is no communication with them. They never phone back when you ask them to. You never receive feedback about your property when people have viewed it. What the hell are we ...
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Aug 05, 2011
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Hi there. I'm sorry that you have been unhappy with the service delivered by haart. If you would like me to look into your complaint then please do email me the details to [email protected] mentioning 'AllAgents'. ...
Jun 03,2010
Jun 03,2010
2
people found
this helpful
this helpful
Haaaart are deeply incompetent. A year ago I was looking for a new house. I viewed ONE property who was with Haart. It was ok, but someone else put an offer in and it was taken off the market. Fine. Maidenhead, Burnham and Slough branches ...
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Jun 04, 2010
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Hi Pigeonworrier. I am sorry that we got your requirements wrong, and I am particularly sorry if we have made a mistake regarding an offer you have not made. If you could email me your details to [email protected] I can look into this for you. ...
Mar 10,2010
Mar 10,2010
1
people found
this helpful
this helpful
Rubbish service, I would have been better off doing it myself - it would have been quicker and more pain free! Complaints procedure is a Joke - to all that have received offers of an investigation - forget it, this is only a time wasting ...
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Mar 11, 2010
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(1)
Dear Jimmy L. I'm sorry that you were disappointed with our complaints process. You can if you wish proceed to the Ombudsman and they will be able to investigate your complaint and decide whether our desicion was appropriate. We have made you an offer in recognition of your complaint and I am waiting to hear from you as to whether you wish to accept this. Many thanks, Melanie Smith. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I'm really sorry to hear this. Please could you email [email protected] so I can look in to this.
Many thanks
Melanie Smith
Customer Relations Manager