50% sales valuation accuracy
55% sales fee satisfaction
82% lettings valuation accuracy
73% lettings fee satisfaction
Jul 08,2015
Jul 08,2015
1
people found
this helpful
this helpful
THE WORST Agent ever!!!!! Lack of information, incompetent people!!!
Today we had an appointment for a house viewing, once there they didn't have the key to open the house!!!!!!, so no one could possible visit the house (the appointment was made last week and they didn't call us to inform that they couldn't communicate with the tenant before). However, we decided to leave our applications forms since we most probably would rent it. 2h later the house was rented. This is the second time that it happens to us with this agent. How??? No explanations, I called them to ask what has happened, they refuse to give me any details. I called them again and they say they give the applications of someone else to the landlord and not our applications because we didn't specify that we wanted the landlord to see our applications… ridiculous! do we leave our applications for them to through them away???? yes, sure, this is the logic course of events...
UNBELIEVABLE!!!!!!! not only that! they were very rude all the time!!!! so incompetent people!!!! The lady (if I can call her lady...) who makes the appointments and answer all the phone conversations (she refused to tell me her name) was such a rude and disrespectful women that end the telephone conversation leaving me talking alone... Unbelievable! Stay AWAY from them, they are a mafia.
INCAPABILITY, UNTRUSTWORTHY, INCOMPETENT, MAFIA, everything but an agent.
Today we had an appointment for a house viewing, once there they didn't have the key to open the house!!!!!!, so no one could possible visit the house (the appointment was made last week and they didn't call us to inform that they couldn't communicate with the tenant before). However, we decided to leave our applications forms since we most probably would rent it. 2h later the house was rented. This is the second time that it happens to us with this agent. How??? No explanations, I called them to ask what has happened, they refuse to give me any details. I called them again and they say they give the applications of someone else to the landlord and not our applications because we didn't specify that we wanted the landlord to see our applications… ridiculous! do we leave our applications for them to through them away???? yes, sure, this is the logic course of events...
UNBELIEVABLE!!!!!!! not only that! they were very rude all the time!!!! so incompetent people!!!! The lady (if I can call her lady...) who makes the appointments and answer all the phone conversations (she refused to tell me her name) was such a rude and disrespectful women that end the telephone conversation leaving me talking alone... Unbelievable! Stay AWAY from them, they are a mafia.
INCAPABILITY, UNTRUSTWORTHY, INCOMPETENT, MAFIA, everything but an agent.
What agent could do to change your mind?
Extremely expensive, though I was willing to pay them but we didn't reach that point...Attached Filesnbsp;
Comment on agent fees
Extremely expensive, though I was willing to pay them but we didn't reach that point...
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Latest Reviews
12th Aug 2017
reviewed by 'Fiore'
25th May 2017
reviewed by 'Delphine'
11th Jan 2017
reviewed by 'Iain'
9th Dec 2016
reviewed by 'Phil'
15th Nov 2016
reviewed by 'Nadine'
Opening Hours
Address
Carter Jonas
6-8 Hills Road
Cambridge
Cambridgeshire
CB2 1NH
01223 346649
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 55% | £0 | £0 |
| Lettings | 82% | 73% | £1,050 | £2,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 10 | 0 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Aug 12,2017
Aug 12,2017
6
people found
this helpful
this helpful
I don't have words to express my discontent with this people which are just the face of pathetic agency. They just make poor excuses not to rent houses to foreigns which I honestly think it's terrible. They don't even know your financial state and presume ...
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May 25,2017
May 25,2017
2
people found
this helpful
this helpful
These people don't respect the terms of the contracts they sign: they don't provide internet at all even if written in the contract...
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Jan 11,2017
Jan 11,2017
2
people found
this helpful
this helpful
Carter Jonas have managed a residential property in Cambridge on behalf of my sister and I for sixteen years. We have always found the team to be most attentive and very efficient in every respect. This includes Stephanie Waddelow who is not listed...
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Comment on agent fees
In view of the service provided we consider the fees to be good value
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Dec 09,2016
Dec 09,2016
1
people found
this helpful
this helpful
The team at Cambridge have been excellent over the last three years. Everything has gone very smoothly and there have been no rental voids. I cannot see myself handing my flat to any other agents. Phil H...
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Comment on agent fees
Good value
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Nov 15,2016
Nov 15,2016
1
people found
this helpful
this helpful
Robyn was a gem to work with. She was very professional and quickly responded to any query I had. She made my move as easy as possible. It was a pleasure working with her. Since I have moved in, I have been dealing with Pauline ...
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Comment on agent fees
Reasonable and similar to other agents.
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Aug 07,2016
Aug 07,2016
2
people found
this helpful
this helpful
Carter Jonas (previously under the name of Bradshaw Property Lettings), represented by Kirstie Watts, Pauline McKinven and Anton Frost are incredibly helpful, knowledgeable, trustworthy and experienced Letting agents that one can only use superlatives to describe. Since buying house through Bradshows, Anton, Kirstie and Pauline ...
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Comment on agent fees
Good, more than appropriate considering the service covered.
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Aug 04,2016
Aug 04,2016
2
people found
this helpful
this helpful
We were very impressed with the impeccable tenant finding service received by the team at Carter Jonas. They are very professional, responsive and did an extremely good job of marketing the property. Special thanks to Kirstie W. for her high professional standards, efficiency, courteousness and ...
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Comment on agent fees
Very reasonable fees.
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Jul 27,2016
Jul 27,2016
2
people found
this helpful
this helpful
Kirstie handled all aspects of our letting professionally and diligently. She responded positively and efficiently when called upon to coordinate and manage various refurbishment works. She was polite, calm and courteous at all times....
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Comment on agent fees
No issues
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Jul 08,2016
Jul 08,2016
4
people found
this helpful
this helpful
A tenant was found for me after only two days from first visit to the property. Kirstie was extremely efficient....
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Comment on agent fees
Good
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Jul 05,2016
Jul 05,2016
4
people found
this helpful
this helpful
The company and group including Anton, Kirstie, Pauline etc all really care for you and look out for you as people as well as customers. They helped secure us somewhere decent to live in the past with Bradshaws with ease and we were delighted to ...
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Jun 21,2016
Jun 21,2016
5
people found
this helpful
this helpful
I am always reluctant to give plaudits as one or both of two things happen .... too many people use the service and popularity can lead to confidence in pricing! However I've used these guys for nearly ten years now, and always get direct answers, help ...
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Comment on agent fees
very fair and I get flexible service and help - especially quickly when I need it.
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Jun 21,2016
Jun 21,2016
5
people found
this helpful
this helpful
Hilary has been excellent from the outset of our rental. She has shared any tenant requirements with us and supervised any matters needed. Highly commended....
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Comment on agent fees
Fees in line with market
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Jun 17,2016
Jun 17,2016
5
people found
this helpful
this helpful
I have recently instructed Carter Jonas Bradshaws to let my property in Cambridge on Cherry Hinton Road.
They successfully found a tenant within 7 days at a rental of £1100, which was £100 per month more than other agents had valued.
The service was superb as I was ...
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Comment on agent fees
Reasonable fees
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Jun 13,2016
Jun 13,2016
4
people found
this helpful
this helpful
Fantastic agent. Right from the word go we received an outstanding level of service. Anton & Kirstie came to our house about 18 months ago and both coached us through what works were needed and advised in detail how these would benefit the letting. When the property ...
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Comment on agent fees
Reasonable
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Jul 08,2015
Jul 08,2015
1
people found
this helpful
this helpful
THE WORST Agent ever!!!!! Lack of information, incompetent people!!!
Today we had an appointment for a house viewing, once there they didn't have the key to open the house!!!!!!, so no one could possible visit the house (the appointment was made last week and they ...
read full review
read full review
What agent could do to change your mind?
Extremely expensive, though I was willing to pay them but we didn't reach that point...Attached Filesnbsp;
Comment on agent fees
Extremely expensive, though I was willing to pay them but we didn't reach that point...
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
