100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
91% lettings fee satisfaction
Jul 07,2015
Jul 07,2015
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An absolutely shockingly bad company - email below sent and marked as urgent. Funnily enough not responded to.
A previous email went unanswered for three weeks and was only eventually answered when it was resent three times since that date! If ever I call the office, the member of staff i need is always in a meeting, is this because he knows he might actually have to answer some difficult questions?!
This company are a shambles - I have escalated my email to a manager but surprisingly, no response....
Gordon and Co. are happy to allow building to be unsafe - AVOID AVOID AVOID....
I wish to complain about the poor service we, as residents are receiving from this company.
As I have stated in my previous emails,the building is in a general state of disrepair with marks in the walls, rotting external window frames, no access to the communal tap or meter cupboards, split wood on the communal internal window frames, rotting communal front door and most importantly unsafe decking on balconies. If, as a management company the address was actually visited, these concerns would no doubt, I hope, be noted and actioned.
We, the residents are paying large sums of money to your company and are seemingly gaining nothing in return other than for the carpet to be vacuumed once per week. That equates to a great wage for a cleaner!
It is your responsibility as the management company to monitor the safety of a building and action things that require attention. It is not my responsibility to manage/maintain the building and report back to you. I suspect the building has had no repairs carried out on it since it was built 12 years ago - certainly the rotten window frames and decking have had NO attention whatsoever.
On 7th May I raised a question regarding the balconies and whether they made up part of the building. I was informed by you that they made up the building rather than the individual residences and they are therefore maintained by Go and Co. On this note, my balcony is unsafe.... I live (own with a mortgage) with my young daughter and we are often outside on the balcony. The decking boards are rotten and although I noted damage when I bought the property, over the months this has got gradually worse, so much so, that I have now had to rearrange my furniture to prevent one of us putting our foot (or worse) through the decking. You have to agree that this is dangerous and needs repairing/replacing.
I am inclined to repair/replace the decking myself on a like for like basis. However, as it make up the building my costs for materials and labour will be deducted from the next 6 monthly bill which is no doubt on its way.
A previous email went unanswered for three weeks and was only eventually answered when it was resent three times since that date! If ever I call the office, the member of staff i need is always in a meeting, is this because he knows he might actually have to answer some difficult questions?!
This company are a shambles - I have escalated my email to a manager but surprisingly, no response....
Gordon and Co. are happy to allow building to be unsafe - AVOID AVOID AVOID....
I wish to complain about the poor service we, as residents are receiving from this company.
As I have stated in my previous emails,the building is in a general state of disrepair with marks in the walls, rotting external window frames, no access to the communal tap or meter cupboards, split wood on the communal internal window frames, rotting communal front door and most importantly unsafe decking on balconies. If, as a management company the address was actually visited, these concerns would no doubt, I hope, be noted and actioned.
We, the residents are paying large sums of money to your company and are seemingly gaining nothing in return other than for the carpet to be vacuumed once per week. That equates to a great wage for a cleaner!
It is your responsibility as the management company to monitor the safety of a building and action things that require attention. It is not my responsibility to manage/maintain the building and report back to you. I suspect the building has had no repairs carried out on it since it was built 12 years ago - certainly the rotten window frames and decking have had NO attention whatsoever.
On 7th May I raised a question regarding the balconies and whether they made up part of the building. I was informed by you that they made up the building rather than the individual residences and they are therefore maintained by Go and Co. On this note, my balcony is unsafe.... I live (own with a mortgage) with my young daughter and we are often outside on the balcony. The decking boards are rotten and although I noted damage when I bought the property, over the months this has got gradually worse, so much so, that I have now had to rearrange my furniture to prevent one of us putting our foot (or worse) through the decking. You have to agree that this is dangerous and needs repairing/replacing.
I am inclined to repair/replace the decking myself on a like for like basis. However, as it make up the building my costs for materials and labour will be deducted from the next 6 monthly bill which is no doubt on its way.
Comment on agent fees
management fees are an absolute joke
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Latest Reviews
6th Sep 2022
reviewed by 'Jamie'
21st Aug 2022
reviewed by 'Jessica Lightowler'
20th Aug 2022
reviewed by 'Wayne Foster'
28th Jul 2022
reviewed by 'Hilary'
19th Apr 2022
reviewed by 'Lance'
24th Mar 2022
reviewed by 'Niamh Leahy'
Opening Hours
Address
Gordon & Co
1354 London Road
Norbury,London
Greater London
SW16 4DA
020 8679 1666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £265,000 | £615,000 |
| Lettings | 100% | 91% | £1,100 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 1 | 5 | 2 | 13 | 1 | 20 | 0 | 1 | 1 |
Areas covered
- SW16
- SW17
- SW2
- CR0
- CR2
- CR4
- CR7
- SE19
- SE21
- SE25
- SE27
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 06,2022
Sep 06,2022
0
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Chris at Gordon and Co. Norbury was an absolute pleasure to work with as a first time home buyer. He was super accommodating with the many viewings we asked for, very responsive to our many questions, and just a generally nice person to be looking ...
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Sep 07, 2022
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Dear Jamie,
Thank you for your lovely review. It has been a pleasure and I wish you all the best in your new home.
Kind Regards
Chris Read ...
Aug 21,2022
Aug 21,2022
0
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Excellent service, knowledge and guidance from Chris Read who helped with the purchase of my first property. Great communication and I found him easy to contact via phone and email where he responded promptly at all times. Would recommend him to others, very professional and ...
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Aug 29, 2022
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Dear Jessica,
Thank you for your kind review, I wish you all the best in your new flat and I also look forward to helping you further in the future.
Kind Regards ...
Aug 20,2022
Aug 20,2022
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Chris Read at the Gordon an Co Norbury branch was very helpful and informative an gave his honest opinion throughout the whole process....
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Aug 29, 2022
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Dear Mr Foster,
Thank you for your kind words, I wish you and your lovely family all the best for the future and hope you enjoy your new property.
Kind Regards
Chris Read ...
Jul 28,2022
Jul 28,2022
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Very attentive and helpful. Gave honest advice about realistic sale values and always responded swifly to queries to progress with the sale....
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Jul 29, 2022
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Dear Hilary,
Thank you for your kind review, it has been a pleasure and I wish you all the best in the future.
Kind Regards
Chris Read ...
Apr 19,2022
Apr 19,2022
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Chris Read at the Norbury branch was great to deal with. Great communication & made the process really easy throughout....
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Apr 19, 2022
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Dear Lance,
Thank you for your kind words, it has been a pleasure and i wish you all the best in your new home.
Kind Regards
Chris ...
Mar 24,2022
Mar 24,2022
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We bought our first home recently and the whole process was made much less stressful by the professionalism and patience of Chris Read at the Norbury branch. We couldn't have asked for a more friendly and reassuring experience during something that can be very overwhelming ...
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Mar 24, 2022
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Hi Niamh,
Thank you for your kind review, It was a pleasure and I am glad that you are happy in your new home. We wish you all the best in the future.
Regards
Chris Read ...
Mar 11,2022
Mar 11,2022
0
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An excellent, professional service from Chris Read at Gordon & Co. The sale went through quickly with little fuss at the asking price. Chris kept me informed at all stages....
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Mar 11, 2022
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Dear Peter,
Thank you for your kind review, it has been a pleasure and i look forward to working with you in the future.
Kind Regards
Chris Read ...
Feb 27,2022
Feb 27,2022
0
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Chris Read at the Norbury branch was fantastic. He was very helpful and supportive during the whole process and was a pleasure to deal with. We’re very happy with our new home!...
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Feb 27,2022
Feb 27,2022
0
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Chris Read at the Norbury branch was fantastic. He was very helpful and supportive during the whole process and was a pleasure to deal with. We’re very happy with our new home!...
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Feb 28, 2022
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Dear Ridwaan & Humayera, thank you for your kind words, it has been a pleasure and we wish you all the best in your new home.
Regards
Chris Read ...
Nov 23,2021
Nov 23,2021
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Chris Read from the Norbury branch helped us find our perfect home, and working with him was an absolute delight. He was a credit to the Estate Agency industry; professional, knowledgeable, friendly and punctual.
In what is almost unheard of in our experience of Estate ...
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Nov 24, 2021
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Dear Stuart,
Thank you so much for your kind words, it truly was a pleasure to help you find your home and i look forward to working with you again in the future.
Regards
Chris Read ...
Oct 03,2021
Oct 03,2021
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Chris Read handled the sale of my house expertly and helpfully. He was very supportive throughout the whole process. Thank you Chris! Fozia...
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Oct 01,2021
Oct 01,2021
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Just purchased our property and Chris Read at Gordon & Co Norbury branch played a big role. Very reliable and supportive during a stressful period. Thank you Chris - we couldn’t have completed without you. P&F...
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Sep 30,2021
Sep 30,2021
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Chris (from the Norbury branch) helped us to get our dream home and we couldn't be more thankful for his help every step of the way. Chris' approach was a breath of fresh air. He took the time to understand what we really wanted and ...
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Sep 30, 2021
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Hi Anjali,
Thank you for your kind words and i truly wish you all the best for the future in your new home.
Regards
Chris Read ...
Sep 26,2021
Sep 26,2021
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I would like to say a big thank you to everyone at the Gordon and Co Norbury branch. Seth Griffiths and Natalia Barcikowska have provided a first class service from start to finish. They were able to find the perfect property to suit my living ...
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Sep 05,2021
Sep 05,2021
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Chris Read in the Norbury branch was absolutely fantastic from start to finish for our the sale of our house. Through all the ups and downs of an uncommunicative buyer, he was clear, honest and good humoured. Highly, highly recommend him. Best ever property experience....
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Sep 11, 2021
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Thank you for your kind words, it has been our pleasure and i wish you all the best for future.
Kind Regards
Chris ...
Aug 25,2021
Aug 25,2021
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First-class, professional services delivered by Chris Read
When Chris walked into our home, I knew I was in safe hands; he was prompt, reliable, efficient and happy to discuss concerns when raised.
If you are looking to sell your home, I would highly recommend Chris ...
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Sep 02, 2021
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Thank you for your kind words, we wish you all the best in the future.
Kind Regards Chris ...
Aug 20,2021
Aug 20,2021
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Chris from the Gordon & Co. sales office was Amazing! From start to finish. He was very understanding and professional. Excellent service and really responsive, always had time to talk or return my calls and got us a great deal on our new home. I would ...
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Aug 20, 2021
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Hi Manish, Thank you for your kind words it has been a pleasure and we wish you all the best in the future. Regards Chris Read ...
Aug 05,2021
Aug 05,2021
0
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I can't speak highly enough of Chris Read at the Norbury branch of Gordon & Co. He is a professional and experienced estate agent. He is polite, friendly and knowledgeable. Together with Nile Thompson and the team they have made the selling of our property an ...
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Aug 06, 2021
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Thank you so much for your kind words, it has been a pleasure and we look forward to working with you again in the future.
Kind Regards
Chris Read ...
Apr 27,2021
Apr 27,2021
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I had a property professionally managed by this company since 2005. I was delighted with their service. When it came to selling the property in 2021, I have no hesitation it with the sales team. My consultant was Chris Read, who handled all the liaison, queried and ...
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Apr 27, 2021
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Thank you for your kind review and we wish you all the best in the future. ...
Apr 26,2021
Apr 26,2021
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Chris Read was superb. Brilliant service, kept me informed, diplomatic I would use him again I never thought I would say this of an estate agent....
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Apr 26, 2021
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Dear Christina, Thank you for the lovely review. We wish you all the best in the future. Regards Chris ...
Mar 07,2021
Mar 07,2021
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Chris Read at the Norbury Branch was excellent during our recent property purchase. He was very positive and proactive and helped to keep communication channels open between all parties. We would definitely recommend him to anyone looking to buy or sell their house....
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Mar 08, 2021
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Dear Rukhsana, Thank you for your kind words it has been a pleasure and we wish you all the best in your new home. ...
Mar 04,2021
Mar 04,2021
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I sold my property through Chris Read at Gordon and Co. The process was smooth and professional with the communication excellently managed by Chris who kept me up to date throughout the process. I would recommend him without hesitation....
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Mar 05, 2021
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Thank you for your kind words, it has been our pleasure and we look forward to working with you again in the future. ...
Feb 27,2021
Feb 27,2021
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I rented out my house with the Norbury branch from 2018-2021 (when I sold). From the start, they were absolutely fantastic. I dealt primarily with Michael Frei and Rebecca Honey. Michael is extremely experienced, and gave excellent advice around a number of queries and issues ...
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Feb 24,2021
Feb 24,2021
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Dealings with both the letting side and the sales side of Go & Co have always been positive. Most recently Chris Read’s efforts to ensure smooth and swift communications between parties regarding the sale of the property have been outstanding....
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Feb 24, 2021
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Hi Charlie,
Thank you so much for your kind words and it has been our pleasure. ...
Feb 24,2021
Feb 24,2021
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Christopher Read was excellent throughout the sale. Very honest and transparent. Very happy with sale and service. I would use them again in the future....
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Feb 25, 2021
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Dear Shahab, thank you for your kind words it has been my pleasure and we look forward to working with you again in the future. ...
Dec 30,2020
Dec 30,2020
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After quite a lengthy process I managed to sell my property at slightly lower price than the asking price. This was more to do with the buyer and Solicitor rather than the agent....
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Nov 06,2020
Nov 06,2020
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I would highly recommend Chris Read of Gordon & Co, Norbury. He has a wealth of experience in house sales and knows the local area extremely well. He provided me with excellent service throughout my house sale, going beyond the call of duty in explaining the ...
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Oct 27,2020
Oct 27,2020
0
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I would highly recommend Chris Read at Gordon & Co Norbury. He has at all times in my interaction with him been professional, charming and an absolute pleasure to deal with. He would always be willing to go above and beyond to get things done and ...
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Oct 27,2020
Oct 27,2020
0
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Chris Read from Gordon and Co’s Norbury branch has been a fantastic support from start to finish. As first time buyers things can quickly become overwhelming, Chris was always available to offer support and advice. Although the whole process can become very stressful, with ...
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Aug 12,2020
Aug 12,2020
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Chris Read from the Norbury branch was excellent during our buying process which was prolonged due to COVID-19 and onward purchase delays. Chris kept us informed and checked in with us regularly. Chris also answered our questions promptly and when he needed to find additional ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:22 AM 30/07/2019 by Ariella
Best Estate Agent in SW16 
Best Estate Agent in SW16 
I am very sorry to hear that you are not satisfied with the service you have received. In order to address the issues that you have raised, I will need to know a little more about your property as we manage a lot of properties around the UK.
Would you mind letting me know the name of the building you are living in and the office that you are usually in contact with and I will get to the bottom of this as soon as I can.
I sincerely apologise for the lack of response and I will do my best to rectify the situation as quickly as possible. I acknowledge all the issues that you have raised and it will be our priority to find out who has not been getting in touch with you. This is not how we conduct our business as we pride ourselves on our customer service. Clearly we have underperformed which we will address internally immediately. Again, we are very sorry.
Kind regards
Gordon & Co.