0% lettings valuation accuracy
99% lettings fee satisfaction
Jul 05,2015
Jul 05,2015
0
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At first they were great nice friendly experience, I put an offer in it was expected etc, I when to get a surveyor in and contacted them to see if they'd do it to they said yes and they be in contact with me when there available... 2 was went by no one contacted me so called in again and they fobbed me off with the same answer... Third time I asked they contacted back to me saying that there very busy at the moment but kindly gave me a number of local surveyor they used in the pass. I just wish they'd would of said that in the beginning... I had a few questions to ask 1 was the council tax band and second what was the vendor buying in electricity monthly yet again they said they'd get back to me and never did! The surveyor did how ever did answer me and did find a few fault that within the property like a flat roof was in need of attention and it prior to leak if left and to put things right it would cost in excess of £4000 so asked to reduce the price accordingly after a few phone calls etc they ask to see the surveyor report and only willing to prepare to meet me half way as it not a defcty to the property,. At this point I spoke to the manager and he was very rude to me over the phone and I decided from then I had enough and Withdraw for the sale and he raised his voice , I didn't put the phone down or anything but he later requested that I just think about it over night and he will ring me back in the morning , I was to furious to answer it. I did mention also sorry but the sale price of out property had to be reduced slightly and it has a knock on effect of what I was able to purchase and having £4000 to be spent on the property didn't add up quite well . Worked in my favour a property came on the market from cavendish residential beginning of May with in three weeks My offer is accepted ... Solicitors are almost completed there searches , the estate agent ... Well haven't step a foot in there everything had been done over the phone very pleasant young lady I spoke to as well :)
What agent could do to change your mind?
I will not be bullied around by some estate agent , as a result you've lost the sale and now your charging the poor vendors more for having his property listed with you. If you deal badly with buyers then good luck in the future. As a result I'm glad not to give you the satisfaction of the sale :(Attached Filesnbsp;
Comment on agent fees
Over priced , building plott near by
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Latest Reviews
24th Feb 2022
reviewed by 'Raymond Kennedy'
9th May 2019
reviewed by 'Dylan/Rose'
31st Mar 2017
reviewed by 'G'
22nd Nov 2016
reviewed by 'Todd'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 99% | £500 | £500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 13 | 0 | 8 | 1 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 24,2022
Feb 24,2022
0
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Absolutely appalling company at returning calls or answering emails. Been waiting since 11 January for some sort of correspondence.
Everytime you call, its an answering machine saying they will get back to you. Never happens....
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May 09,2019
May 09,2019
0
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We recently bought a property in Ruthin with Beresford Adams as the estate agent. The staff there kept me well informed throughout the whole process and nothing was too much trouble for them. Kiah in particular was very friendly and was very efficient at answering ...
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Comment on agent fees
No fee as we were purchasing
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Mar 03,2019
Mar 03,2019
1
people found
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this helpful
Recently bought property. Throughout Kiah always kept me informed and up to date, She was professional and efficient throughout the process and chased up for information as required. The buying of this property was a very positive experience, thanks to Kiah...
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Comment on agent fees
as I was buying I did not pay fees
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Mar 31,2017
Mar 31,2017
3
people found
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I don't normally like to leave negative reviews but in this instance I feel I must to ensure that nobody else endures the terrible service I experienced whilst dealing with this company. The gentleman that came to value my house was very pleasant and seemed ...
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Comment on agent fees
Extortionate prices
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Nov 22,2016
Nov 22,2016
0
people found
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Lucy has been brilliant helping us in the sale and purchase of our new house, gave us excellent advice throughout and was very helpful. Thanks!!...
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Jun 02,2016
Jun 02,2016
0
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I received excellent customer service from all at Beresford Adams, Ruthin, especially Alun, Gethin and Lucie. Beresford managed all aspects of viewings and selling the property to such a high standard that I was able to rest assured knowing it was all being taken care ...
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Comment on agent fees
Not the cheapest, but they did everything to a very high standard.
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Mar 08,2016
Mar 08,2016
0
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The staff at this agency are helpful and very polite. I've sold and purchased a property with them and on both occasions they have been extremely professional and worked extremely hard to over come some difficult situations that arose with the purchase. I would highly ...
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Comment on agent fees
Agents fee where very reasonable.
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Dec 09,2015
Dec 09,2015
0
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We bought and sold within the same 9 month period using this Branch of Beresfords, and to be honest, I cannot recommend them high enough. Gethin, Lucy and Alun were all extremely helpful, and I always felt that they had my interests at heart. The deal ...
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Comment on agent fees
I was offered a deal by a rival agent, the team at Beresfords matched the deal and bettered the marketing of the rival.
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Dec 09,2015
Dec 09,2015
0
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Very positive responses to all enquiries. Liaised with vendors on our behalf. Informative, kept us informed of developments - support and advice clear and appropriate....
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Oct 24,2015
Oct 24,2015
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Lucie was excellent throught the process of purchasing the property - from showing me around the house and negotiating the sale with the vendor to the final completion date. She was always very pleasant on the phone and on email, and very easy to talk ...
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Oct 20,2015
Oct 20,2015
1
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Lucie has been extremely helpful and supportive throughout the whole process of buying my first home; she listened carefully to my initial requirements and arranged viewings for many suitable properties, so I could narrow it down to the one I bought. Having agreed to buy ...
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Aug 26,2015
Aug 26,2015
0
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Cancelled our viewing advising the client had chosen to withdraw from the market. Particularly frustrated as we had made the 3 hour journey to the area the day before especially to see this house. A week later it is still on rightmove and I am told ...
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What agent could do to change your mind?
Stop marketing properties that have been withdrawn from the market would be a brilliant start!Attached Filesnbsp;
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Jul 05,2015
Jul 05,2015
0
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At first they were great nice friendly experience, I put an offer in it was expected etc, I when to get a surveyor in and contacted them to see if they'd do it to they said yes and they be in contact with me when ...
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What agent could do to change your mind?
I will not be bullied around by some estate agent , as a result you've lost the sale and now your charging the poor vendors more for having his property listed with you. If you deal badly with buyers then good luck in the future. As a result I'm glad not to give you the satisfaction of the sale :(Attached Filesnbsp;
Comment on agent fees
Over priced , building plott near by
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Apr 28,2015
Apr 28,2015
0
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Service second to none. The staff always had time for our enquiries however trivial. They always phoned us back when they said they would. If you want an agent who will really try their best to sell your property look no further....
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Mar 03,2015
Mar 03,2015
0
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I found the Team, (under sometimes difficult circumstances) at all times to be extremely helpful, courteous, pro active and, although our house took some time to sell, (through no fault of their own) they never lost interest and were just as enthusiastic to sell our ...
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Feb 15,2015
Feb 15,2015
0
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Both lucie and Gethin where always extremely helpful in their dealings with a very difficult sale situation at times a very frustrating sale...
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Feb 12,2015
Feb 12,2015
1
people found
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The staff were very helpful with myself and my wife during a stressful overseas transaction. Nothing was a problem, and I felt they were all fighting in my corner when it came to negotiating the final deal on the property, we are now the proud ...
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Feb 12,2015
Feb 12,2015
1
people found
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Very pleasant and easy to deal with. Communicated clearly and overall did what they promised. Produced outstanding photographs and an excellent attractive brochure. My only criticism is that the property was initally overpriced which might have discouraged viewers in the early stages.
I would recommend ...
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Dec 22,2014
Dec 22,2014
1
people found
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The staff at Ruthin branch were professional, helpful, pro active and friendly in their approach to selling my property and I would not hesitate in recommending or using them again. Thank you Gethin and Lucy for all your help....
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Dec 10,2014
Dec 10,2014
1
people found
this helpful
this helpful
The sale progressed quite steadily considering that one prospective purchaser withdrew after a few weeks. What I valued most about Beresford Adams was their advice about what was my responsibility and what I could leave to others. The staff were courteous and efficient and seemed ...
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Comment on agent fees
Reasonable fees
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Jun 18,2014
Jun 18,2014
2
people found
this helpful
this helpful
On our first viewing Sian met us bang on time and allowed us to look around at our own pace. We later requested another viewing that day and despite having to rearrange her own plans she stayed on later at work in order that we ...
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Apr 28,2014
Apr 28,2014
0
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I found the service at Beresford Adams Ruthin was second to none, the staff were extremely helpful and they went out of their way to assist when the inevitable problems with a property purchase arose. I would recommend them to anyone interested in buying or ...
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Mar 03,2014
Mar 03,2014
1
people found
this helpful
this helpful
Ghriss was the manager who advised us on price of property and gave all details of how they would promote it, They kept us up to date on all that was happening as regards the sale and nothing was to much trouble , The young lady ...
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Feb 24,2014
Feb 24,2014
1
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Very good service. Found the staff very helpful whilst selling my property. Very polite and a pleasure to deal with...
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Jul 10,2013
Jul 10,2013
1
people found
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The property I was interested in viewing had been on the market for a long time then suddenly reduced from 270k to 200k overnight. Two days later the price jumped up to 239k, presumably because they had a lot of interest. I made an appointment ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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