67% sales valuation accuracy
33% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Jul 02,2015
Jul 02,2015
2
people found
this helpful
this helpful
This property bureau rented me a house which during the winter proved to be absolutely insufficient as a winter let. Leaky windows, uninsulated tin roof, draft coming in from the windows and from the front door, a road full of potholes and not ploughed throughout the winter leading up to the property. This resulted to our car breaking down and us getting stuck on the hill for several weeks. Mice coming in from the walls. The worst was the mould however, the bathroom is built in a room with a wooden floor and walls, with a plastic mat that isn't even fastened properly. There is no fan and there's holes in the bathtub/shower cubicle, which has led to mould starting to destroy the bathroom floor and breaking apart the planks. You can smell mould when you enter the house.
At the time of the viewing, the agent gave us false information regarding the possibility of getting internet, which led to us being without phone and internet for months. We were also led astray by the property being falsely advertised as having "eco-credentials" due to having a small wind turbine fitted. However, if a property is uninsulated and with leakage and draft, it means that you will constantly need the heaters on and burning wood - not eco at all.
Complaining to them about this resulted in one thing - a notice to quit, a property agent writing personally, defending HIMSELF - no attempt to solve the situation or meet us halfway. We were also told by one of the property agents in the Stirling office that our rental property was nothing more than "a glorified shed" and that "they were happy to see the back of this property". Unprofessional and with no regard to us, the tenants.
Several months after the complaints, we still haven't received a courtesy visit, a phone call or a e-mail.
We are in the area to buy property and we are renting until we find something suitable. I will definitely NOT be using the Property Bureau for my future housing needs, and I can not for the life of me recommend it for anyone else either.
At the time of the viewing, the agent gave us false information regarding the possibility of getting internet, which led to us being without phone and internet for months. We were also led astray by the property being falsely advertised as having "eco-credentials" due to having a small wind turbine fitted. However, if a property is uninsulated and with leakage and draft, it means that you will constantly need the heaters on and burning wood - not eco at all.
Complaining to them about this resulted in one thing - a notice to quit, a property agent writing personally, defending HIMSELF - no attempt to solve the situation or meet us halfway. We were also told by one of the property agents in the Stirling office that our rental property was nothing more than "a glorified shed" and that "they were happy to see the back of this property". Unprofessional and with no regard to us, the tenants.
Several months after the complaints, we still haven't received a courtesy visit, a phone call or a e-mail.
We are in the area to buy property and we are renting until we find something suitable. I will definitely NOT be using the Property Bureau for my future housing needs, and I can not for the life of me recommend it for anyone else either.
What agent could do to change your mind?
If the agent would have responded to us regarding our complaints, rather than just sending us a "notice to quit" and taken it seriously, we could have worked something out.Attached Filesnbsp;
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Latest Reviews
21st Aug 2023
reviewed by 'Fraser'
1st Dec 2017
reviewed by 'reluctanttenant'
20th Nov 2016
reviewed by 'Bill'
2nd Jul 2015
reviewed by 'Saga'
Opening Hours
Address
The Property Bureau (Glasgow)
74 Port Street
Stirling
Stirlingshire
FK8 2LP
01786 464449
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 33% | £0 | £0 |
| Lettings | 0% | 50% | £500 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 21,2023
Aug 21,2023
0
people found
this helpful
this helpful
I had an excellent experience with Yvonne at the Property Bureau Stirling - the flat was spotless when I moved in, and any issues I had were dealt with in a prompt, friendly, and helpful fashion. My deposit was also quickly returned to me at ...
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Dec 01,2017
Dec 01,2017
7
people found
this helpful
this helpful
Yet another money-grabbing letting agency which doesn't care about its tenants, and whose staff seem to forget that despite the property being rented, this is still the tenants' HOME, and should be treated with respect.
The flat was dirty and mouldy when I moved in; ...
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Dec 21, 2017
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(1)
Hi, I'm having similar problems ! What did you do and what ended up happening ? ...
Nov 20,2016
Nov 20,2016
0
people found
this helpful
this helpful
Sad to be leaving renting with this branch. I have rented with them for 5 years and have nothing but praise for their professionalism,courtesy, and willingness to help in meeting my needs. I would have no hesitation in recommending to all....
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Jul 02,2015
Jul 02,2015
2
people found
this helpful
this helpful
This property bureau rented me a house which during the winter proved to be absolutely insufficient as a winter let. Leaky windows, uninsulated tin roof, draft coming in from the windows and from the front door, a road full of potholes and not ploughed throughout ...
read full review
read full review
What agent could do to change your mind?
If the agent would have responded to us regarding our complaints, rather than just sending us a "notice to quit" and taken it seriously, we could have worked something out.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
