100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
89% lettings fee satisfaction
Jul 02,2015
Jul 02,2015
3
people found
this helpful
this helpful
I had ler my property out through Haart. They gave me the wrong details , hid the fine print and forces me into a deal that I did not want to go into but had to due to.urgency of time. Then they never called me back and their maintenance department didn't know what they were doing . Even after repeatedly complaining about them overcharging us , I never got a resolution and obviously no compensation. What I did get was rude staff and despite me saying that Sean Tyler was rude to me they kept passing my complaints to her . in the end me and my tenant had both had enough and we decided we would get them out of the picture and we have never regretted that decision.
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Latest Reviews
25th Jul 2023
reviewed by 'Siphiwe'
27th Sep 2022
reviewed by 'Billy'
24th Jun 2022
reviewed by 'Brian Russell'
23rd May 2022
reviewed by 'Chan'
28th Mar 2022
reviewed by 'Emma'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £158,000 | £265,000 |
| Lettings | 50% | 89% | £590 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 7 | 0 | 11 | 0 | 3 | 0 | 2 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 25,2023
Jul 25,2023
0
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Taylor and the rest of the team are hard working and dedicated individuals.Thank you so much Taylor for going above and beyond in helping me to find my new home. Keep up the good work...
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Feb 09,2023
Feb 09,2023
0
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Truly excellent. I purchased a leasehold property in Kennington, Ashford, Kent. I was very impressed with Haart Ashford. The culture is very evident; they are very dligent with both vendor and purchaser, and nothing is too much trouble. A big thanks to Haart, especially Simon ...
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Feb 09, 2023
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Thanks for your kind words Paul. The whole team will be glad to have been recognised, we all strive to offer a five star service. ...
Sep 27,2022
Sep 27,2022
0
people found
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I have recently Let a property through Haart, Harry was my allocated Agent and he could not of been more helpful. The process was smooth and quick throughout and the communication and guideance was great.
Harry McLean thank you sir.
Billy Benorthan....
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Jun 24,2022
Jun 24,2022
0
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I sold my coach house using Haart. Simon and Stephen oversaw the sale and I can thoroughly recommend them for their knowledge and expertise in the Ashford property market. An excellent service. B. Russell...
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May 23,2022
May 23,2022
0
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Steven Merralls - great service, really helpful
Steven knew Ashford well and has answers to all my questions. I was also particularly pleased with his proactive follow up, which stood out amongst other agencies we also dealt with. Though we did not proceed with the ...
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Mar 28,2022
Mar 28,2022
0
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Milan has been the most efficant agent I have dealt with to date.
Problem with the lock to our flat, Milan had a locksmith out with a few hours which I very impressed about.
Thank you...
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Feb 17,2022
Feb 17,2022
0
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Harry McLean,
He is such a very professional and a hardworking person with excellent customer service as well. He is very effective, he would send me link to any property that meet my desire and he would also call me to be sure I have ...
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Feb 04,2022
Feb 04,2022
0
people found
this helpful
this helpful
I have dealt with Milan professionally over the last few months, he has always been extremely efficient in his responses and manner. Information is shared promptly and I know that everything being discussed is being explained correctly and throughly. A pleasure to deal with in ...
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Aug 20,2021
Aug 20,2021
0
people found
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I found Haart agent very supportive, helpful. I had a great service. I would like to encourage others to use Haart....
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May 23,2018
May 23,2018
0
people found
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When i met Mark for the first time i thought another guy from an estate agent but when we sat down and spoke about what i needed he actually listened and went about his business in a professional manner.
I'm not easily impressed but excellent.
...
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Apr 21,2018
Apr 21,2018
0
people found
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I have to thank Catherine, Gary and Ellie. They have a perfect balance of friendly and professional, smoothing the way from initial enquiry right through to checking out. They responded quickly when I needed a plumber and an electrician, answered every question promptly, gave me ...
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Comment on agent fees
Haart's fees were reasonable and, importantly, always clearly set out in advance.
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Apr 24, 2018
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Hi Tony,
Thank you for your wonderful review of our Ashford team. We're pleased to hear they were friendly and professional throughout your tenancy. We will pass this feedback on.
Regards
Ross ...
Apr 20,2018
Apr 20,2018
0
people found
this helpful
this helpful
This is to say that Lindsay Austin at Haart has helped me so much to sell my house, she is a very nice person and goes out of her way to help you and do the most for you. Nothing is too much trouble and ...
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Comment on agent fees
Good
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Apr 20, 2018
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Hi Tina and Jason,
Thank you very much for your kind review of our Ashford team. We're happy to hear they found nothing too much trouble and answered all of your questions.
Regards
Ross ...
Jul 02,2015
Jul 02,2015
3
people found
this helpful
this helpful
I had ler my property out through Haart. They gave me the wrong details , hid the fine print and forces me into a deal that I did not want to go into but had to due to.urgency of time. Then they never called me ...
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Jul 15, 2015
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(1)
Hi Jas
I'm really sorry to hear about this. Please could you email [email protected] so we can investigate.
Many thanks
Melanie Smith
Customer Relations Manager ...
May 26,2014
May 26,2014
0
people found
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I am pleased to say I have found Kim at Haart Ashford branch professional, knowledgable and friendly from day one. From introduction, to conducting our viewings, Kim has kept us up to date at all stages to achieve our desired result. We also are impressed ...
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May 29, 2014
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(1)
Dear Pruce,
We are so glad to hear about the positive experience you had with us - thank you for taking the time to write a review and all the best for the future.
Many thanks,
Mel Smith, Customer Relations Manager ...
May 26,2014
May 26,2014
0
people found
this helpful
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When I looked on Zoopla, the pictures of this property drew me back again and again. I e-mailed haart and asked to view the property as soon as possible. Richard Spinks rang me first thing on Monday morning offering me an appointment to view the ...
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May 29, 2014
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(1)
Dear Ms Jones,
We are so glad to hear about the positive experience you had with us - thank you for taking the time to write a review and all the best for the future.
Many thanks,
Mel Smith, Customer Relations Manager ...
May 26,2014
May 26,2014
0
people found
this helpful
this helpful
This short note is to express my complete satisfaction with the staff of haart's Ashford branch. I was dealt with in a timely, courteous and professional manner at all times. This very effective team managed to secure a buyer for my property in a very ...
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May 29, 2014
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Dear Mr Goldsmith,
We are so glad to hear about the positive experience you had with us - thank you for taking the time to write a review and all the best for the future.
Many thanks,
Mel Smith, Customer Relations Manager ...
May 23,2014
May 23,2014
0
people found
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I would like to say a huge thank you to all the staff at haart, especially Kim and Gary who worked so hard when selling our property. Within hours of our house being on the market Kim had various viewings and we had 4 offers within ...
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May 23, 2014
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Dear Mr and Mrs Miller
We are so glad to hear about the positive experience you had with us - thank you for taking the time to write such a lovely review and all the best for the future.
Many thanks
Mel Smith, Customer Relations Manager ...
May 23,2014
May 23,2014
0
people found
this helpful
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Our whole experience with Jacquie at haart was outstanding. Queries were answered Jacquie was always available, helpful and always returned calls. The experience was not in anyway stressful due to the service which was provided by Jacquie and Caroline. Thankyou!!...
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May 23, 2014
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Dear Mrs Dawson
We are so glad to hear about the positive experience you had with us - thank you for taking the time to write such a lovely review. We hope you enjoy your new home!
Many thanks
Mel Smith, Customer Relations Manager ...
May 22,2014
May 22,2014
0
people found
this helpful
this helpful
I would like to thank you particularly for remembering me and all the facts of the previous sale, for your friendliness and politeness and the feeling of trust you impart. Your team were on the case immediately and Kim contacted me regularly during the one ...
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May 23, 2014
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Dear Mrs Curson
We are so glad to hear about the positive experience you had with us - thank you for taking the time to write such a lovely review and all the best for the future.
Many thanks
Mel Smith, Customer Relations Manager ...
May 22,2014
May 22,2014
0
people found
this helpful
this helpful
Thank you very much to haart for listening and understanding our requirements and then introducing properties that match. On previous property searches with others this has not always been the case. They were professional and polite and we appreciate the service which was provided and ...
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May 22,2014
May 22,2014
0
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We are presently going through the conveyancing process for the sale of our house. And I have felt it an opportune moment to acknowledge and offer thanks to Gary and Richard at the Ashford branch for the professional manner they have worked on our behalf. ...
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May 29, 2014
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Dear Canneaux,
We are so glad to hear about the positive experience you had with us - thank you for taking the time to write a review and all the best for the future.
Many thanks,
Mel Smith, Customer Relations Manager ...
May 12,2014
May 12,2014
1
people found
this helpful
this helpful
I just wanted to praise your team at Ashford, including Gary, Kim, Ashley, Richard and Matthew as the service they have provided me has been outstanding.
I had my house on the market with another well established agent previously. In 5 weeks I had a handful ...
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May 23, 2014
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Dear Adam
We are so glad to hear about you positive experience with haart. Thank you for taking the time to review your experience - we wish you all the best for the future!
Many thanks
Melanie Smith, Customer Relations Manager ...
Apr 10,2014
Apr 10,2014
1
people found
this helpful
this helpful
Gary was just a breath of fresh air after seeing several other agents in the town and immediately felt confident that he would look after my needs rather than his own. They were all lovely in the team and the photos that Matt took were ...
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Sep 29,2012
Sep 29,2012
1
people found
this helpful
this helpful
We were extremely pleased with all the team at haarts Ashfod Kent they were polite, helpful and friendly, Matthew worked hard in selling our property in a short time even in todays market. we would certainly go back to them again....
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Aug 28,2012
Aug 28,2012
1
people found
this helpful
this helpful
I found Matthew and Dan in haart of Ashford very helpful indeed, they listened to my needs and understood what i required from a property. They didn't have anything on the market that fitted my criteria for the time being but I have been in ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I'm really sorry to hear about this. Please could you email [email protected] so we can investigate.
Many thanks
Melanie Smith
Customer Relations Manager