100% lettings valuation accuracy
0% lettings fee satisfaction
Jun 24,2015
Jun 24,2015
1
people found
this helpful
this helpful
Everything was awful from the get-go.
1. We were asked for a £200 non-refundable deposit and told this would cover the agency fees. Once it was paid, we were told that we actually owed another £300. Our agent, Will Burden, went back on this and claimed that he had explained everything up front. There was no paper trail, what could we do? We started recording all phone calls and storing all emails.
2. Previous tenants had had a cat. We are severely allergic to cat hair. We reported this straight away, but it took 2 months (in which my husband developed asthma) before getting a new carpet - and this was only because we thought outside the box and contacted the landlady directly.
3. Any time we needed repairs, e.g. a leaking ceiling, it took at least 3 weeks for them to send someone out.
4. Trying to get our deposit back. It has been 2 months since we moved out. A month ago, I was sent a holding email to say they were waiting the landlady's instructions. I have chased up with 3 emails and 3 phone calls and still have not received an email or call back.
5. Our landlady is so disgusted with them that she is switching to another agency.
1. We were asked for a £200 non-refundable deposit and told this would cover the agency fees. Once it was paid, we were told that we actually owed another £300. Our agent, Will Burden, went back on this and claimed that he had explained everything up front. There was no paper trail, what could we do? We started recording all phone calls and storing all emails.
2. Previous tenants had had a cat. We are severely allergic to cat hair. We reported this straight away, but it took 2 months (in which my husband developed asthma) before getting a new carpet - and this was only because we thought outside the box and contacted the landlady directly.
3. Any time we needed repairs, e.g. a leaking ceiling, it took at least 3 weeks for them to send someone out.
4. Trying to get our deposit back. It has been 2 months since we moved out. A month ago, I was sent a holding email to say they were waiting the landlady's instructions. I have chased up with 3 emails and 3 phone calls and still have not received an email or call back.
5. Our landlady is so disgusted with them that she is switching to another agency.
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Latest Reviews
28th Jul 2016
reviewed by 'Michael'
24th Jun 2015
reviewed by 'gwyneth'
Opening Hours
Address
Countrywide Residential Lettings
24 Sheep Street
Stratford-upon-Avon
Warwickshire
CV37 6EG
01789 267 670
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 0% | £695 | £875 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
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- Home Builder
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Jul 28,2016
Jul 28,2016
0
people found
this helpful
this helpful
Promised call backs that never happen, 15 issues in 2 years none resolved in a timely fashion, one issue been going on a year and we have been without a shower 2 months...
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What agent could do to change your mind?
N/AAttached Filesnbsp;
Comment on agent fees
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Jun 24,2015
Jun 24,2015
1
people found
this helpful
this helpful
Everything was awful from the get-go.
1. We were asked for a £200 non-refundable deposit and told this would cover the agency fees. Once it was paid, we were told that we actually owed another £300. Our agent, Will Burden, went back on this and claimed that he ...
read full review
read full review
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“These are the quintessential sharp practice agents. Absolutely extortionate. Read ......”
Apr 27,2015
Apr 27,2015
3
people found
this helpful
this helpful
These are the quintessential sharp practice agents. Absolutely extortionate. Read the small print. They assume the tenants are their property. They handle all tenant issues hopelessly and revert back to the landlord anyway. They have no hands on but use a call centre and stop ...
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What agent could do to change your mind?
This would take too long.... not one good word to say about them...Attached Filesnbsp;
Comment on agent fees
Extortionate
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Aug 04,2013
Aug 04,2013
15
people found
this helpful
this helpful
After experiencing management problems with my property by Countrywide agents, R.A. Bennett & Partners, (Stratford-upon-Avon), resulting in the tenants receiving compensation, I terminated the business contract a few weeks prior to its end, effectively removing Countrywide from any further role of managing the property.
On ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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