Lindsays
Edinburgh, EH3
4.8/5, 93 reviews
96% recommended
0% sales valuation accuracy
100% sales fee satisfaction

Contact Us

“Last week, I viewed, and then applied for, a flat ......”

Share on :
Jun 23,2015
Minithumbdown
By: 'Derrick'
Jun 23,2015
4 people found
this helpful
Last week, I viewed, and then applied for, a flat that they manage - 7/2 Sciennes House Place. When I phoned to arrange the viewing, they asked whether I'm in full-time employment. I explained that I'm not, but that I have a full-time income, through a combination of part-time employment and self-employment. They then said that my income needs to be above a certain amount, and I said, truthfully, that it is. After the viewing, I told them that I'd like to take the flat, and asked them to let them know if there was any information that they needed in order for the owner to decide whether to proceed with my application. They didn't ask for further information, and told me the next day that the owner was happy to proceed with my application. I then paid a holding deposit, and, over the weekend, emailed them my application, and scans of supporting documents. They emailed me yesterday to query the figure that I'd given for my total income, and I replied that I'd indeed made an error - it was 12% above the true figure, but the latter is still above the minimum they'd previously stated. They then sent me a very brief, and brusque, email which stated, in the first sentence, that my proof of income wasn't sufficient to take the flat and that they'd be returning my holding deposit. First, there was no explanation in this email of precisely why my proof of income wasn't sufficient. It was only after an exchange of several emails that I was able to establish that the fundamental problem
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Hadden Rankin
Jun 24, 2015
We note your comments and are disappointed in your reaction to our processes. We strive to meet the expectations of our tenants and landlords and would consider our actions to be in everyones interest. Please accept our apologies if you feel this was not the case on this occasion.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 93
7th Jul 2018
reviewed by 'Peter'
“We currently have 3 flats managed by Hadden Rankin we find the staff very knowledgeable when dealing with the day to ......”
19th Dec 2017
reviewed by 'Nicola'
“We rent our current property with Hadden Rankin and have been there for the past 5 years. We are having to ......”
17th Nov 2017
reviewed by 'Evonne'
“Finding a flat from a distance was becoming very stressful. Geraldine however was extremely responsive and helpful. Being very approachable ......”
13th Sep 2017
reviewed by 'Paul'
“Alan Shanks and all the team at Hadden Rankin are reliable, efficient, friendly - everything you need in property management. ......”
31st Aug 2017
reviewed by 'Nina'
“Thank you Kate for excellent investment advice. I look forward to doing more business with you. Will certainly recommend you ......”
31st Aug 2017
reviewed by 'Landlord'
“Bianca - really appreciate the assistance given assistance to me in relation to insurance queries and all compliance issues. I ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Lindsays
Caledonian Exchange, 19a Canning Street
Edinburgh
City of Edinburgh
EH3
0131 229 1212

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales % 100% £300,000 £300,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
33 0 42 3 0 0 7 0 7 1
Areas covered
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Dundee, DD1
Edinburgh, EH3
Glasgow, G1

“Credit where it's due...”

Share on :
Jul 07,2018
Minithumbup
claim your profile
Kate
By: 'Peter'
Jul 07,2018
2 people found
this helpful
We currently have 3 flats managed by Hadden Rankin we find the staff very knowledgeable when dealing with the day to day problems that can arise problems are dealt with quickly we find that this keeps our tenants happy which is of paramount importance to us ...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We rent our current property with Hadden Rankin and have ......”

Share on :
Dec 19,2017
Minithumbup
By: 'Nicola'
Dec 19,2017
1 people found
this helpful
We rent our current property with Hadden Rankin and have been there for the past 5 years. We are having to move in January and are renting our new flat with them too. Maintenance issues are always sorted promptly and their customer service is excellent, both ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Geraldine
Dec 19, 2017
View all comments (1)
Thank you for taking the time to add this comment, at such a busy time of year, it is much appreciated. ...

“Finding a flat from a distance was becoming very stressful. ......”

Share on :
Nov 17,2017
Minithumbup
By: 'Evonne'
Nov 17,2017
0 people found
this helpful
Finding a flat from a distance was becoming very stressful. Geraldine however was extremely responsive and helpful. Being very approachable and supportive, she really reduced the stress for me as I went through the process of securing the tenancy. Many thanks Geraldine! I would highly ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Alan Shanks and all the team at Hadden Rankin are ......”

Share on :
Sep 13,2017
Minithumbup
By: 'Paul'
Sep 13,2017
0 people found
this helpful
Alan Shanks and all the team at Hadden Rankin are reliable, efficient, friendly - everything you need in property management. I thoroughly recommend!...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great experience, All So straightforward, no hidden charges, you can ......”

Share on :
Aug 31,2017
Minithumbup
By: 'Eliza'
Aug 31,2017
2 people found
this helpful
Great experience, All So straightforward, no hidden charges, you can truly trust Hadden Rankin. You are are paying for a very good service....
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Fantastic agents who I never have any problems with. I ......”

Share on :
Aug 31,2017
Minithumbup
claim your profile
Kate
By: 'Mark'
Aug 31,2017
1 people found
this helpful
Fantastic agents who I never have any problems with. I deal with Kate on a regular basis and she is always very helpful and on the ball. Highly recommended....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Bianca was extremely helpful, resourceful and friendly in my venture ......”

Share on :
Aug 31,2017
Minithumbup
claim your profile
Bianca
By: 'LStewart'
Aug 31,2017
1 people found
this helpful
Bianca was extremely helpful, resourceful and friendly in my venture to find a new home, she made what could have been a real stressful time easy. Thank you Bianca!...
read full review
Comment on agent fees
good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have used Hadden Rankin for many years now and ......”

Share on :
Aug 31,2017
Minithumbup
claim your profile
Dorothy
By: 'J'
Aug 31,2017
2 people found
this helpful
I have used Hadden Rankin for many years now and would not hesitate to recommend them. Dorothy Rankin has helped me buy and sell several properties over the years and the firm had always been very efficient and thorough....
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Bianca and Kate were an absolute dream compared to the ......”

Share on :
Aug 31,2017
Minithumbup
claim your profile
Bianca
By: 'JM'
Aug 31,2017
1 people found
this helpful
Bianca and Kate were an absolute dream compared to the last letting agent I used. Bianca helped with compliance and Kate with marketing, my property was let within a week of being marketed. The other staff in office were amazing too, couldn't ask for more ...
read full review
Comment on agent fees
Good!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Thank you Kate for excellent investment advice. I look forward ......”

Share on :
Aug 31,2017
Minithumbup
claim your profile
Kate
By: 'Nina'
Aug 31,2017
1 people found
this helpful
Thank you Kate for excellent investment advice. I look forward to doing more business with you. Will certainly recommend you to my friends and family. Great and friendly staff. Fair market rate fees....
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Bianca - really appreciate the assistance given assistance to me ......”

Share on :
Aug 31,2017
Minithumbup
claim your profile
Bianca
By: 'Landlord'
Aug 31,2017
0 people found
this helpful
Bianca - really appreciate the assistance given assistance to me in relation to insurance queries and all compliance issues. I would definitely recommend this Agent....
read full review
Comment on agent fees
good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Alan was always friendly, helpful and polite whenever we were ......”

Share on :
Aug 29,2017
Minithumbup
By: 'Fallons'
Aug 29,2017
0 people found
this helpful
Alan was always friendly, helpful and polite whenever we were in contact with him. He has a pleasant and professional manner....
read full review
Comment on agent fees
When the price was increased we did not feel it was appropriate for the property due to the state of the bathroom and the decor being tired and outdated.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Alan was always friendly, helpful and polite whenever we were ......”

Share on :
Aug 29,2017
Minithumbup
By: 'Fallons'
Aug 29,2017
0 people found
this helpful
Alan was always friendly, helpful and polite whenever we were in contact with him. He has a pleasant and professional manner....
read full review
Comment on agent fees
When the price was increased we did not feel it was appropriate for the property due to the state of the bathroom and the decor being tired and outdated.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The team at Hadden Rankin were great letting agents - ......”

Share on :
Aug 28,2017
Minithumbup
By: 'Ben'
Aug 28,2017
1 people found
this helpful
The team at Hadden Rankin were great letting agents - very understanding and helpful when any issues arose. Our Property Manager, Alan, was friendly and knowledgeable and was very quick to help out. Our move-in and move-out processes were much smoother because of Alan and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Initially dropped by HR to apply for another property and ......”

Share on :
Aug 26,2017
Minithumbup
By: 'EM'
Aug 26,2017
2 people found
this helpful
Initially dropped by HR to apply for another property and learned that it was already taken. Geraldine and Gill kindly helped us on the spot to view other probable properties and shared pointers on application. Finally found our ideal place with them. The moving in ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Received excellent service from the wonderful team in the company. ......”

Share on :
Aug 24,2017
Minithumbup
claim your profile
Kate
By: 'Emir'
Aug 24,2017
1 people found
this helpful
Received excellent service from the wonderful team in the company. They provided all of the details I needed and were very friendly and easy to talk to. From making an inquiry regarding flat viewings to assisting in the signing of my flat and explaining everything ...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Alan was always greatly supportive when any issues arose and ......”

Share on :
Aug 23,2017
Minithumbup
By: 'md87'
Aug 23,2017
1 people found
this helpful
Alan was always greatly supportive when any issues arose and would deal with things promptly and efficiently. Great overall service....
read full review
Comment on agent fees
Fees seemed reasonable and were on a par with elsewhere.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very helpful and informative staff, Dorothy Rankin and Nicole Noble ......”

Share on :
Aug 21,2017
Minithumbup
By: 'Peter'
Aug 21,2017
1 people found
this helpful
Very helpful and informative staff, Dorothy Rankin and Nicole Noble both have undertaken work for myself and family over the years and the service has been excellent, long may it continue....
read full review
Comment on agent fees
The fees are in line with many other agents providing conveyancing and legal services
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We had a wonderful experience with Hadden Rankin, and Geraldine ......”

Share on :
Aug 14,2017
Minithumbup
By: 'Daniel'
Aug 14,2017
2 people found
this helpful
We had a wonderful experience with Hadden Rankin, and Geraldine in particular. We really felt that she went the extra mile for us....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have recently rented a flat through Hidden Rankin and ......”

Share on :
Aug 12,2017
Minithumbup
By: 'Barry'
Aug 12,2017
2 people found
this helpful
We have recently rented a flat through Hidden Rankin and I can honestly say that working with Geraldine and her team has been seamless and effortless. From the first enquiry they could not have done enough for us. On return of the itinerary any issues ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Geraldine Jeffrey
Aug 14, 2017
View all comments (1)
Thank you for taking the time to give us feedback, it is very much appreciated. ...

“I am currently renting from Hadden Rankin. Any issues I've ......”

Share on :
Aug 10,2017
Minithumbup
By: 'Jade'
Aug 10,2017
2 people found
this helpful
I am currently renting from Hadden Rankin. Any issues I've had have been dealt with in a timely manner, with excellent communication from Geraldine throughout. They were very friendly and helpful when they walked me through the paperwork at the beginning of my lease, and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“After renting with a big agency with no personal touch, ......”

Share on :
Aug 09,2017
Minithumbup
By: 'Happy'
Aug 09,2017
1 people found
this helpful
After renting with a big agency with no personal touch, Hadden Rankin so far have provided a more personal approach with great customer service. Emma in particular excels in customer service and she answered all my questions I had....
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am a new landlord who wanted to rent out ......”

Share on :
Aug 08,2017
Minithumbup
By: 'Happy'
Aug 08,2017
1 people found
this helpful
I am a new landlord who wanted to rent out my flat for the first time. I decided to use Hadden Rankin and have never been let down once. I cannot thank Geraldine and Kate enough for all they have done. The flat was rented ...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Superb service from Ross and his team! Kate made things ......”

Share on :
Aug 04,2017
Minithumbup
By: 'Client'
Aug 04,2017
2 people found
this helpful
Superb service from Ross and his team! Kate made things simple and clear, with an excellent result. The advice given on potential rent and yield ( she was sourcing a property for us), new safety regs. and refurbishment proved excellent, the paperwork was very efficiently closed ...
read full review
Comment on agent fees
fair - you are paying for a very good service
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Perfect collaboration from the beginning till the end of the ......”

Share on :
Aug 04,2017
Minithumbup
By: 'Christos'
Aug 04,2017
2 people found
this helpful
Perfect collaboration from the beginning till the end of the lease. Fast reply and fast problem solving. Absolutely satisfied from my side....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Thank you ladies for all your help! Stars! All so ......”

Share on :
Aug 04,2017
Minithumbup
claim your profile
Kate
By: 'Happy'
Aug 04,2017
2 people found
this helpful
Thank you ladies for all your help! Stars! All so easy all so simple, you are the best ladies , the best!! Letting agents! - you should learn from these ladies how to be a good agent!...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“In comparison to previous letting agents, Hadden Rankin have been ......”

Share on :
Aug 03,2017
Minithumbup
By: 'Blair'
Aug 03,2017
1 people found
this helpful
In comparison to previous letting agents, Hadden Rankin have been excellent. Prompt, professional and polite throughout, we haven't had any issue with them directly....
read full review
Comment on agent fees
No illegal tenancy fees payable as can be the case with other letting agents, great to see they are looking out for renters
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have recently rented a property through Hadden Rankin and ......”

Share on :
Aug 02,2017
Minithumbup
By: 'Neil'
Aug 02,2017
2 people found
this helpful
We have recently rented a property through Hadden Rankin and Geraldine has been our main point of contact for this process. We have never rented through a letting agent so Geraldine as been an absolute pleasure to deal with. She is very proactive and on ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Geraldine Jeffrey
Aug 02, 2017
View all comments (1)
Thank you very much for your feedback it is much appreciated. ...

“Both Emma and Gill were very helpful during the whole ......”

Share on :
Aug 02,2017
Minithumbup
By: 'Karthik'
Aug 02,2017
1 people found
this helpful
Both Emma and Gill were very helpful during the whole process of application and moving in. I found the agency to be very professional and prompt in dealing with my requests....
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Emma Beattie
Aug 03, 2017
View all comments (1)
Thank you very much for your kind review. ...

“We are very satisfied with the services of Hadden Rankin. ......”

Share on :
Aug 02,2017
Minithumbup
By: 'AButticaz'
Aug 02,2017
1 people found
this helpful
We are very satisfied with the services of Hadden Rankin. They are very attentive and very reactive. We recommend their services for renting an accommodation....
read full review
Comment on agent fees
Emma Beattie welcomed us very well and was very patient with us. We are from France and we don't speak english very well but she was very understanding and responded at all our questions.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Emma
Aug 03, 2017
View all comments (1)
Thank you very much for your kind review. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:44 PM 02/07/2018 by allAgents

Awards won by Lindsays, Edinburgh EH3



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn