91% sales valuation accuracy
95% sales fee satisfaction
Jun 21,2015
Jun 21,2015
0
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I would like to take an opportunity on behalf of myself and my wife to thank you Jay. Thank you for helping us and purchasing our first house. Jay has a calm and pleasant person.Your professionalism was much appreciated and i will sure be able to recommend you to anyone I know who needs a estate agent. We feel great with the service you provide for us. Thank You once again.
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Jun 22, 2015
Mr Dias, I would like to thank you on Jay's behalf for this fantastic review, at Castles we pride ourselves on the level of service we provide our customers and clients and Jay has quite clearly lived up to those expectations. Mark Noble managing director.
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Latest Reviews
13th Jan 2022
reviewed by 'Vasile'
19th Jun 2021
reviewed by 'G .corbett'
20th May 2021
reviewed by 'John Smith'
20th Jul 2020
reviewed by 'Helen'
1st Jun 2020
reviewed by 'Victoria'
13th May 2020
reviewed by 'Mr'
Opening Hours
Address
Castles (Swindon)
Westcott House, 47-49 Commercial Road
Swindon
Wiltshire
SN1 5NX
01793 611677
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 95% | £60,000 | £2,200,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 44 | 1 | 47 | 3 | 148 | 5 | 134 | 3 | 54 | 6 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 13,2022
Jan 13,2022
5
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I made a offer of 241k for the house that cost 230k, after 2 days I received the confirmation of my offer but there was wrong amount listed, when called they said that was a mistake and even if they confirmed that at the moment my ...
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Jun 19,2021
Jun 19,2021
0
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I had a very traumatic experience with castles.I was told a property i viewed was allowed pets.When it came to the day of signing my contract found out that i could not have pets.What was so disgusting they totally denied that i ...
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May 20,2021
May 20,2021
0
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Very rude and incompetent agency. Also shares sensitive client information with a third party based in India which I have recently found out. Do not use....
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May 20, 2021
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(1)
Hi John Smith, I would love the opportunity to discuss this with you. I have checked our database and I cannot find a John Smith in the SN1 area. Please be assured that we would never share any of our clients data with any third party without their explicit and written permission.
We are always happy to talk to our clients, past and present and it is disappointing when we only hear of someone feeling dissatisfied with our service through a review. Please do contact us directly as we would ...
Jul 20,2020
Jul 20,2020
0
people found
this helpful
this helpful
I went to view a property on the 10th July, put an offer in on the 11th July then had to wait until the 16th of July to find out if my offer was accepted. It was accepted much to my delight however Castles never ...
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Jan 13, 2022
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I had similar situation with them as well, i made a offer of 241k for the house the cost 230k, after 2 days i received the confirmation of my offer but the amount was 230k, when called they said that was a mistake and even if for that moment my offer was the highest they said that owner decided to go with the other offer. I just belive that they passed wrong amount, or the other option is that that house was sold to their cousins or other relatives. Not serios agency Avoid! ...
Jun 01,2020
Jun 01,2020
1
people found
this helpful
this helpful
Gary Fear helped a lot when he rang me to ask me what property I was looking to view. I had a lot of things I wanted in my property search but nothing was to much for him and he was very friendly and helpful.
...
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May 13,2020
May 13,2020
0
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To all team at castles all were very professional and were very helpful ben guy naterly and Loren were must helpful in every way there is also a very big thank you to Mike hughes who did everything he could in helping us I don't ...
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Jan 20,2020
Jan 20,2020
0
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Couldn't of asked for more of a professional team, from the moment they stepped in to value my property to the day until i moved. They was always there to help if i needed anything....
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Aug 31,2019
Aug 31,2019
0
people found
this helpful
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It was very easy to communicate with them. They were always friendly. They were honest in valuing my old house. But what was special about these people was that they went the extra mile and told us everything there was to know. I would rate ...
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Apr 01,2019
Apr 01,2019
0
people found
this helpful
this helpful
The viewing was fine â then I agreed to rent the property
Didn't hear back after they took holding deposit, so emailed them 9 days later
Was told I should have known offer was accepted because referencing link was sent to my employers
Moving in date took ...
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Aug 21,2018
Aug 21,2018
0
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Thank you to the Castles team, particularly to Mike and Mo (and Austen for signing us up initially). We sold our cottage and purchased our next home with Castles. The team were friendly, professional and supportive throughout the process. Excellent communication throughout and a pleasure ...
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Comment on agent fees
Fair.
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Aug 09,2018
Aug 09,2018
1
people found
this helpful
this helpful
Today we have completed on the sale of a bungalow. It has been made very easy by the team at Castles, and l would like to thank them all, but especially Mike, for their help and support in completing this sale. Communication, either by email ...
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Aug 09,2018
Aug 09,2018
1
people found
this helpful
this helpful
Our flat sale was a little complicated but both Mike and Mark kept ringing me and telling me that it was all going to work out. They both helped sale the flat along with Austen coming over twice and do photographs of our flat. It ...
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Aug 01,2018
Aug 01,2018
0
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Starting with Austen viewing the property, providing excellent advice on price and work required, help from others sorting out issues and Mark finalising on the exchange of contracts, all the staff were quick, efficient and very helpful....
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Comment on agent fees
probably better than most
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Jul 27,2018
Jul 27,2018
0
people found
this helpful
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After a bad experience with an internet agent, Castles took over my sale and showed how it's done. From the first call I made I received first class service, they kept me informed every step of the way, they were extremely professional, courteous, informative, friendly ...
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Comment on agent fees
Worth every penny, they work hard for it.
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Jul 12,2018
Jul 12,2018
0
people found
this helpful
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Right from the start Austin was on the ball. I gave castles the request to sell our house as he delivered a valuation when he said.
whereas his competition from other estate agents failed to deliver for almost a week.
Following on he answered all ...
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Comment on agent fees
Nothing to complain about.
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Jun 15,2018
Jun 15,2018
0
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this helpful
this helpful
We had excellent pre- sale advice and the all important finding us a buyer on the first viewing day from Austen. Then great advice and work from Michael and the team smoothing our way to completion....
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Comment on agent fees
Very fair fees
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Jun 09,2018
Jun 09,2018
0
people found
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this helpful
Very professional service when selling our house. Very active in finding potential buyers, and excellent communication with us regarding viewings and feedback. Once sold a lot of effort went into chasing solicitors and keeping us informed of progress.
Very pleased with the service and all ...
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Jun 01,2018
Jun 01,2018
0
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this helpful
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We had a property which we had rented out through the lettings team at Castles since 2013. We have now gone on and sold the property through castles recently. We can honestly say that over the years the dealings with Castles and the various people has ...
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Comment on agent fees
We were happy with both the fully managed service fees and the fee for selling the property.
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May 19,2018
May 19,2018
0
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Would just like to say how brilliant Michael was in helping us to sell our house
He was very supportive and understanding and put our minds at rest on many occasions
He is an asset to the company
Thank you Michael...
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Comment on agent fees
Average
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May 16,2018
May 16,2018
0
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Michael understood exactly what we were looking for in our new house. He set us up with a viewing and it ticked all the boxes. Since then he has been ultra efficient and great communication. I wish we'd sold through castles now if this is ...
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May 12,2018
May 12,2018
0
people found
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An excellent, professional service from Mike and Muhammed and also Austen. They have been very attentitive from the start and speedily and accurately put our house on the market. I was particularly impressed with the amount of viewings that had already been arranged before the ...
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Comment on agent fees
Compatible with other traditional agent fees.
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Apr 21,2018
Apr 21,2018
1
people found
this helpful
this helpful
I have been in contact with Michael since beginning the search for our first home. He has been patient and attentive, checking in with me regularly to ensure that we knew we hadn't been forgotten about. Buying for the first time is a big deal, ...
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Apr 21,2018
Apr 21,2018
0
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I am greatly appreciative of the help we received today. With help from Micheal we managed to get in to have our offer accepted within a couple of hours of placing it....
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Apr 04,2018
Apr 04,2018
0
people found
this helpful
this helpful
High level of contact. Muhammed provided me with a wide range of potential properties, one of which I went with. Muhammed was very clearly invested in finding me somewhere and I felt he was looking out for my best interests. When I put in an ...
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Comment on agent fees
N/A
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Apr 04,2018
Apr 04,2018
0
people found
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Simon has always been very helpful with me and given me some good advice. The sale of my flat has been very difficult for me and castles but he never gave up on the sale. Thankyou to everyone at castles also to Michael Hughes....
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Comment on agent fees
Good
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Mar 26,2018
Mar 26,2018
0
people found
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After a slow start I started to lose faith in Castles. However that all changed when I spoke to Austen. Austen gave me invaluable advice regarding what my property should be marketed at in order to attract the right buyers and he was right on ...
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Comment on agent fees
I felt that the agency fees were very reasonable.
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Feb 24,2018
Feb 24,2018
0
people found
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Everyone in the Swindon office of Castles was professional, knowledgeable, courteous and had a sense of humour. Our particular sale would have fallen through on a number of occasions, had it not been for the swift intervention of Castles. I am sure that if we ...
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Comment on agent fees
Well worth the money!
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Feb 21,2018
Feb 21,2018
0
people found
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As a first time buyer and being completely bemused by the buying process, Muhammed offered excellent advice and has answered our many questions wonderfully. We hope he can continue to help as we purchase our first home....
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Feb 14,2018
Feb 14,2018
0
people found
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Just made an offer on a property you are selling and I want to give some feedback. As an investment buyer, I approached around 6 Swindon agents and I must say that Mike and his team have been excellent from the start.
I made notes on ...
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N/a
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Feb 14,2018
Feb 14,2018
0
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Can't speak more highly of these guys. They helped me where no other Agent would. Professional; prompt and genuinely nice. They helped me secure a new home for me and my girls within a week. They've made my year and made it stress free. Would ...
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Comment on agent fees
Very reasonable and very clear about it from the start.
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