0% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Jun 21,2015
Jun 21,2015
4
people found
this helpful
this helpful
Dickens would have been hard pressed to describe a more negligent, indolent and derelict company. I am a landlord and Connells manifested all the black arts: hidden fees, non-management of tenants, and a sloppy disorganized service.
Worse is the expedient way they ignored a credit check fail and allowed myself and a tenant family to think they were moving in 3 days prior to the check-in date. Just days before the move I was presented with notification of an official fail accompanied with a ('standard') letter of indemnity - which I was expected to sign, absolving them of any future risk. An impossible situation, I declined. The tenant and his young family lost a house and I lost my rental.
Appalling, unethical, but completely understandable when you look at the incompetence that passes for service of this third rate outfit. As for help with a deposit scheme, after a bad experience with a tenant who had damaged my house, Connells 'Property Management Services' didn't even get in touch to explain or guide me through the service. Again, I had to ring them and manage it. No one, nobody, no sentient person with a modicum of good sense would go near them. Hard Times - you bet.
Worse is the expedient way they ignored a credit check fail and allowed myself and a tenant family to think they were moving in 3 days prior to the check-in date. Just days before the move I was presented with notification of an official fail accompanied with a ('standard') letter of indemnity - which I was expected to sign, absolving them of any future risk. An impossible situation, I declined. The tenant and his young family lost a house and I lost my rental.
Appalling, unethical, but completely understandable when you look at the incompetence that passes for service of this third rate outfit. As for help with a deposit scheme, after a bad experience with a tenant who had damaged my house, Connells 'Property Management Services' didn't even get in touch to explain or guide me through the service. Again, I had to ring them and manage it. No one, nobody, no sentient person with a modicum of good sense would go near them. Hard Times - you bet.
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Latest Reviews
11th Feb 2020
reviewed by 'Nix'
6th Sep 2018
reviewed by 'David'
21st Jun 2015
reviewed by 'VIVA'
5th Jun 2014
reviewed by 'KD'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £260,000 | £260,000 |
| Lettings | 100% | 67% | £1,060 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 11,2020
Feb 11,2020
0
people found
this helpful
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Isobel and Vicky were a great help with letting our property. Service was excellent and Vicky priced us a package to meet our needs. We could have gone with cheaper but valued their local knowledge and experience. Day to day communications with Isobel were superb ...
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Sep 06,2018
Sep 06,2018
0
people found
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Isobel and Vicky have provided a very impressive service in managing the end of the previous tenancy and the beginning of the new one. They're very proactive in getting the job done, efficient and with a supportive attitude. Issues are addressed quickly, and without fuss. ...
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May 23,2017
May 23,2017
1
people found
this helpful
this helpful
Connells made buying a house extremely difficult. They refused to accept our offer unless we used their mortgage services which they charged at £600 and did not offer the best rates on the market at the time. Trying to discuss this with them was impossible, one ...
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Dec 01, 2017
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(1)
Here at Connells we look to make the house buying process as easy as possible. we never refused to accept your offer as we don't have the power to. We don't own the property so we would never be able to make that decision. any offers we receive we put forward with 24 hours and it is our vendors who make the decision. ...
Jun 21,2015
Jun 21,2015
4
people found
this helpful
this helpful
Dickens would have been hard pressed to describe a more negligent, indolent and derelict company. I am a landlord and Connells manifested all the black arts: hidden fees, non-management of tenants, and a sloppy disorganized service.
Worse is the expedient way they ignored a credit ...
read full review
read full review
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Jun 05,2014
Jun 05,2014
1
people found
this helpful
this helpful
I would like to say that I had a really good experience of Connells, yes they can be a bit pushy trying to sell mortgages etc. but the staff are just doing what the company are telling them to do. I found all the staff ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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