Dowen
Sunderland, SR1
4.5/5, 17 reviews
82% recommended
100% sales valuation accuracy
100% sales fee satisfaction

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“Service levels as a vendor was non existent, never given ......”

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Jun 21,2015
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By: 'Dowens'
Jun 21,2015
3 people found
this helpful
Service levels as a vendor was non existent, never given advice on how to generate new interest ie price reduction? Once the property is under offer they close it to further viewings even though we asked for the viewings to carry on until survey access from the buyer which took approx 8 weeks , not the agents fault but felt they didn't do enough to chase the mortgage advisor on such a delay. Surely the agent works in favour of the vendor who pays the bill and until we close the viewings they should carry on at our request what better incentive for a potential buyer to ensure services are carried out quickly. Would I recommend Dowens, not in a million years
What agent could do to change your mind?
More vendor contact with updates, make the vendor feel the agent works in their best interest
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Comment on agent fees
Sold as a package to include legals so chose 1 of 3 options Hedley & co and again service levels very poor asked 3 times recently for a return call and have yet to get one
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Latest Reviews

View all Reviews 17
31st May 2024
reviewed by 'Duncan'
“Dowens have recently sold my property and the service from the staff was exceptional, they were courteous and polite and ......”
5th May 2024
reviewed by 'Landlord'
“I would like to give a huge thanks for the professionilisim of Jean Pool and her team for there dedication ......”
30th Apr 2024
reviewed by 'chidinma'
“I HAVE GOOD EXPERIENCE WITH DOWEN THEY ARE THE BEST, THEY HAVE GOOD RELATIONSHIP WITH THEIR CUSTOMERS....”
30th Apr 2024
reviewed by 'Charles'
“@Down Sunderland for me is the hope of every common man.. I walked into the office hopeless having looked for ......”
9th Apr 2024
reviewed by 'George&Blessing'
“My profound gratitude to Heike and Dowen Estate Agents Sunderland for a swift, stress free and professional support towards getting ......”
2nd Dec 2023
reviewed by 'CHRISTIAN ELEBHOSE'
“thanks to dowen estate agent they help me get a very nice apartment, i am really grateful, they are the ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Dowen
21 Athenaeum Street
Sunderland
Tyne and Wear
SR1 1DH
0191 5142299

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £23,500 £23,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 9 0 2 2 2 0 0 1
Areas covered
Services offered
  • Sales
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  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Sunderland, SR1

“Dowens have recently sold my property and the......”

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May 31,2024
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By: 'Duncan'
May 31,2024
0 people found
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Dowens have recently sold my property and the service from the staff was exceptional, they were courteous and polite and they managed the sale of my house speedily and efficiently. I recommend anyone who’s looking for a good estate agents, Dowens provide an excellent ...
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“I would like to give a huge thanks for the p......”

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May 05,2024
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Jean
By: 'Landlord'
May 05,2024
0 people found
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I would like to give a huge thanks for the professionilisim of Jean Pool and her team for there dedication help and guidance in letting of my properties. Any queries that may arise are delt with promptly, I wouldn't hesitate in recommending Dowens to any ...
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“I HAVE GOOD EXPERIENCE WITH DOWEN THEY ARE T......”

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Apr 30,2024
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Heike
By: 'chidinma'
Apr 30,2024
0 people found
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I HAVE GOOD EXPERIENCE WITH DOWEN THEY ARE THE BEST, THEY HAVE GOOD RELATIONSHIP WITH THEIR CUSTOMERS....
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“@Down Sunderland for me is the hope of every ......”

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Apr 30,2024
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Heike
By: 'Charles'
Apr 30,2024
0 people found
this helpful
@Down Sunderland for me is the hope of every common man.. I walked into the office hopeless having looked for accommodation for months all negative but from the ever smiling face of HEIKE MILLER she asked me of my budget and preference and asked me ...
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“Dowen Estate Agents...”

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Apr 09,2024
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Heike
By: 'George&Blessing'
Apr 09,2024
0 people found
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My profound gratitude to Heike and Dowen Estate Agents Sunderland for a swift, stress free and professional support towards getting my family a suitable house....
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“thanks to dowen estate agent they help me get......”

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Dec 02,2023
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Heike
By: 'CHRISTIAN ELEBHOSE'
Dec 02,2023
0 people found
this helpful
thanks to dowen estate agent they help me get a very nice apartment, i am really grateful, they are the best company you can get a house from, either buy or let thanks...
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“I want to especially thank Heike Miller of Do......”

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May 05,2023
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Heike
By: 'Julie'
May 05,2023
0 people found
this helpful
I want to especially thank Heike Miller of Dowen in Sunderland for a fantastic job of getting me my house in such a short time. Heike's knowledge and communication was excellent. Dowen and Heike have been the best that I have ever dealt with, thankyou...
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“Excellent performance...”

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Mar 07,2023
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Heike
By: 'I. Iluore'
Mar 07,2023
0 people found
this helpful
It's always with great joy and relief remembering my experience with Dowen Sunderland and Heike Miller, Thanks so much to all the staff at Dowen Sunderland especially Heike Miller in getting me a property at a very short time. It's great remembering you all. Bravo!....
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“Recommendation and Appreciation...”

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Mar 01,2023
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Heike
By: 'Iluore'
Mar 01,2023
0 people found
this helpful
I want to especially thank Heike Miller of Dowen Sunderland for the great job in getting me my apartment in SR4 at such a short time and for her amazing excellent customer's service. I believe Dowen Sunderland and Heike Miller are the best I have ...
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“Very good help, great service! Bought a BTL p......”

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Nov 03,2021
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Dawn
By: 'René'
Nov 03,2021
0 people found
this helpful
Very good help, great service! Bought a BTL propertie and looking for the next one! I would definetly recommend them!...
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“I have just commenced a rental contract in Su......”

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Dec 18,2020
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Liz
By: 'Valerie Doran'
Dec 18,2020
0 people found
this helpful
I have just commenced a rental contract in Sunderland, courtesy of Liz,lettings manager.l was treated with respect, fully informed of all requirements to ensure a smooth journey to my new home., given updates of progress and welcomed to my new home in time ...
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“If I could give more than 5 stars I would! Th......”

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Nov 25,2020
Minithumbup
By: 'Charlotte'
Nov 25,2020
0 people found
this helpful
If I could give more than 5 stars I would! The girls were very understanding and caring throughout. Kept me up to date when they could about my purchase, chased solicitors. Amazing! Thank you so much for everything you've done....
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“Top marks for Dawn! This was my first aucti......”

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Jan 30,2020
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Dawn
By: 'Alan'
Jan 30,2020
0 people found
this helpful
Top marks for Dawn! This was my first auction experience and Dawn was fantastic throughout. Dawn knows her job and has a good sense of humour. She helped led me though the whole process and had the staying power needed to cope with the ups ...
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“Really good experience...”

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Jun 01,2019
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Dawn
By: 'Jan'
Jun 01,2019
0 people found
this helpful
Very happy with the service from Dowens in Sunderland. They have kept me informed every step of the way - when viewings and potential sales occurred. As to the sale of my apartment - they have been very helpful in every way they could both ...
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Comment on agent fees
I took their package to pay a certain amount up front and I found this acceptable.
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“Communication...”

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Apr 25,2018
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Dawn
By: 'Out'
Apr 25,2018
3 people found
this helpful
After viewing a property twice and making an offer I was informed i "couldnt put forward any offer as I wasnt in a position to". The following day I was in a position (sold my house with a professional estate agent within 4 days) and offered ...
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“A huge thank you for all your help in the ......”

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Feb 10,2017
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Georgina
By: 'AC'
Feb 10,2017
0 people found
this helpful
A huge thank you for all your help in the process of selling my house. It was always a total pleasure when talking to you on the telephone, you always kept me informed right throughout and with such a lovely manner and thoughtfulness. Dowen Estate ...
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“Service levels as a vendor was non existent, never given ......”

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Jun 21,2015
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By: 'Dowens'
Jun 21,2015
3 people found
this helpful
Service levels as a vendor was non existent, never given advice on how to generate new interest ie price reduction? Once the property is under offer they close it to further viewings even though we asked for the viewings to carry on until survey access ...
read full review
What agent could do to change your mind?
More vendor contact with updates, make the vendor feel the agent works in their best interest
Attached Filesnbsp;
Comment on agent fees
Sold as a package to include legals so chose 1 of 3 options Hedley & co and again service levels very poor asked 3 times recently for a return call and have yet to get one
Feature review Comments (0) Report abuse Print review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Dowen, Sunderland SR1 1DH



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