100% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
33% lettings fee satisfaction
Jun 18,2015
Jun 18,2015
0
people found
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1. They closed my local branch without warning. I couldn't get an answer on the phone, so called and found a notice on the door. That was 3 years or more ago - I'm still waiting to be told officially that it's closed and my account transferred to Halifax.
2. They didn't do the regular inspections very often.
3. When the last tenancy started it was on a fully managed basis with a 24/7 call centre for the tenant. When the tenant started calling me at weekends I found this had been reduced to office hours - no warning.
4. Tenants moved out 6 weeks ago; ‚£125 taken from their deposit for cleaning but Bridgfords haven't paid this over to me yet, nor returned the ‚£150 remaining balance of the reserve I had with them for emergency repairs. The tenant hasn't had the balance of his deposit refunded yet and keeps texting me about when it's going to happen. Neither of us are getting any response from the office - they won't even acknowledge e mails.
5. Even though I told Bridgfords I was putting the house up for sale they transferred the power bills from EOn to Spark Energy. Spark are useless and as the transfer didn't take place immediately I've had to deal with two suppliers, and am still trying to get Spark to use the correct starting reading (they're using one which is 20000 units less than the right one). Why change supplier? Are they getting a back-hander from Spark, as well as delaying paying out other people's money?
6. The only time you hear from them is when they want money, or advising you to increase the rent - although by the time they've taken their charge, it's 10 months before you see the benefit. Then 2 months after that, they're at you again.
My advice - don't touch them with a bargepole.
2. They didn't do the regular inspections very often.
3. When the last tenancy started it was on a fully managed basis with a 24/7 call centre for the tenant. When the tenant started calling me at weekends I found this had been reduced to office hours - no warning.
4. Tenants moved out 6 weeks ago; ‚£125 taken from their deposit for cleaning but Bridgfords haven't paid this over to me yet, nor returned the ‚£150 remaining balance of the reserve I had with them for emergency repairs. The tenant hasn't had the balance of his deposit refunded yet and keeps texting me about when it's going to happen. Neither of us are getting any response from the office - they won't even acknowledge e mails.
5. Even though I told Bridgfords I was putting the house up for sale they transferred the power bills from EOn to Spark Energy. Spark are useless and as the transfer didn't take place immediately I've had to deal with two suppliers, and am still trying to get Spark to use the correct starting reading (they're using one which is 20000 units less than the right one). Why change supplier? Are they getting a back-hander from Spark, as well as delaying paying out other people's money?
6. The only time you hear from them is when they want money, or advising you to increase the rent - although by the time they've taken their charge, it's 10 months before you see the benefit. Then 2 months after that, they're at you again.
My advice - don't touch them with a bargepole.
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Latest Reviews
19th Sep 2024
reviewed by 'Aly'
20th Jan 2016
reviewed by 'LadyJ'
18th Jun 2015
reviewed by 'Chas'
Opening Hours
Address
Countrywide Residential Lettings
Countrywide House
Walton,Milton Keynes
Buckinghamshire
MK78JA
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £0 | £0 |
| Lettings | 100% | 33% | £525 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 19,2024
Sep 19,2024
0
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AVOID. I am a landlord and will be removing my properties from them. I currently have 3 complaints in about a deposit that I’m entitled to but that I have not recieved! Rude staff member who doesn’t respond to emails. I have had enough ...
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Apr 17,2020
Apr 17,2020
1
people found
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this helpful
Tenant has proved payment but Countrywide have not passed it on. Generally terrible service over last 3 years. Would give zero if possible....
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Jan 20,2016
Jan 20,2016
11
people found
this helpful
this helpful
Worst estate agents I've EVER dealt with, gave false advice, stole £355 from me which they promised back. 5 months on I'm still fighting to get this money back even had to get the ombudsman involved. STAY CLEAR DO NOT DO BUSINESS!...
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Comment on agent fees
Ridiculously high for a "service they do not provide"
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Jun 18,2015
Jun 18,2015
0
people found
this helpful
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1. They closed my local branch without warning. I couldn't get an answer on the phone, so called and found a notice on the door. That was 3 years or more ago - I'm still waiting to be told officially that it's closed and my account transferred ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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