Surbiton, London, KT6
4.1/5, 35 reviews
77% recommended
80% sales valuation accuracy
100% sales fee satisfaction

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“We rented our flat for two years with Dexters, who ......”

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Jun 16,2015
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By: 'Mr'
Jun 16,2015
111 people found
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We rented our flat for two years with Dexters, who are the Lettings agents for Thamesview.

We were told that the property was unfurnished, but when we moved in we found there were several large items, drawers, corner units, even old chipboard side tables etc, that had been left by the landlady. As we didn't want to be left with the landladies old furniture, we asked for written permission from Dexters that we could remove the furniture, and also had it written into the contract.

Fast forward two years to when when we moved out, with no problems in the meantime everytime the flat was inspected. In fact we were complimented on how nice the flat looked when the agents came to take photos to re-market the property.

We spent nearly three days cleaning the flat, to get it back to as near the condition it was when we arrived. But this is when the big problems started. After we had left the flat, and the new tenants had moved in, we were told that as the carpet had not been 'professionally' cleaned (whatever that means), that Thamesview would be deducting the costs from our deposit, even though the carpets were fine and only showed normal wear and tear of two years use, if that!

Then we were informed that the landlady had been told that the old furniture we had been given permission to remove was missing on the itenary, and that she wanted money to buy replacements! Even though we had been given permission to remove the furniture by the agents and it was written in our contract. To add to this we were then told that the shabby old fitted bedroom cupboards apparently needed fixing, and that the loft ladder also needed replacing, both which had been checked and not raised as an issue on our leaving itenary. They also wanted a few hundred pounds to fix these items!

As we were very unhappy with the situation and felt we were very unfairly having money withheld from our deposit, we contacted the TDS service, who looked into our dispute and decided that Thamesview had no reasonable claim to withold money from our deposit and returned it back to us in full.
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Latest Reviews

View all Reviews 35
25th Mar 2023
reviewed by 'Tim'
“In selling my mother's house, Nina has been a hugely professional representative for Dexters. She has an impressive grasp of ......”
23rd Feb 2023
reviewed by 'Jacqueline'
“From beginning to end our experience with Dexters has been positive. Jo, Archie and Nina each dealt with the different ......”
9th Dec 2022
reviewed by 'Happy'
“Having dealt with Dexter’s for the last sixteen years I can highly recommend the Surbiton team.Managers have come ......”
9th Nov 2022
reviewed by 'Ardjan'
“As a first time Buyer i was very nervous about the whole process Harry and Nina have been so helpful ......”
7th Nov 2022
reviewed by 'danel'
“Gareth was incredibly helpful throughout our house hunting journey. He is very responsive and I would highly recommend him. He ......”
3rd Nov 2022
reviewed by 'Nathan Blackwell'
“I was on with another agent without any success so I popped in to Dexters in Surbiton and met the ......”
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Address

Dexters
2 Claremont Road
Surbiton,London
Greater London
KT6 4QU
020 8390 3939, 020 8390 6544

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Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 100% £73,400 £710,000
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“Nina has been a real star...”

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Mar 25,2023
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Nina
By: 'Tim'
Mar 25,2023
0 people found
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In selling my mother's house, Nina has been a hugely professional representative for Dexters. She has an impressive grasp of her technical business and its market. Her communication has been first class and nothing has been too much trouble. She has made sure that every ...
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By: Asma Chuhgtai
Jun 20, 2023
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Dear Tim, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team ...

“From beginning to end our experience with Dex......”

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Feb 23,2023
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Nina
By: 'Jacqueline'
Feb 23,2023
0 people found
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From beginning to end our experience with Dexters has been positive. Jo, Archie and Nina each dealt with the different stages of our sale and were exceptional at keeping us well informed, we’re honest about the glitches in the process and were patient with ...
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“Professional and courteous....”

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Dec 09,2022
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Claudia
By: 'Happy'
Dec 09,2022
1 people found
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Having dealt with Dexter’s for the last sixteen years I can highly recommend the Surbiton team. Managers have come and gone but the service has always remained top notch. Professional and courteous. For our latest rental I dealt with Claudia and Hope and once ...
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“As a first time Buyer i was very nervous abou......”

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Nov 09,2022
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Harry
By: 'Ardjan'
Nov 09,2022
0 people found
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As a first time Buyer i was very nervous about the whole process Harry and Nina have been so helpful throughout the process explaining everything i needed to know a true professionals Especially as a first time buyer you really need the help on this ...
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“Gareth was incredibly helpful throughout our......”

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Nov 07,2022
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By: 'danel'
Nov 07,2022
0 people found
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Gareth was incredibly helpful throughout our house hunting journey. He is very responsive and I would highly recommend him. He is very accommodating and listents to your needs....
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“I was on with another agent without any succe......”

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Nov 03,2022
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Jo
By: 'Nathan Blackwell'
Nov 03,2022
0 people found
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I was on with another agent without any success so I popped in to Dexters in Surbiton and met the manager Jo for a second opinion. Her market knowledge was incredible and so I signed them up. Within days there were several viewings and this ...
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“Fantastic service. kept us up to date at all ......”

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Aug 05,2022
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By: 'Terry Sallis'
Aug 05,2022
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Fantastic service. kept us up to date at all times, offered us advice a long the way with zero pressure. Couldn't of asked for a better agent to deal with. All the staff we dealt with were polite, friendly and courteous. Would highly recommend Dexter's ...
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By: Ria Burton
Aug 11, 2022
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Dear Terry, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Ria Burton, Customer Relations Team ...

“Charles Blower recently helped me find a new ......”

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Dec 17,2021
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Charles
By: 'Private individual'
Dec 17,2021
0 people found
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Charles Blower recently helped me find a new rental property, at short notice. His complete professionalism made it a pleasure to work with him throughout....
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By: Louise Smith
Jan 13, 2022
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It’s great to hear that you have had a brilliant experience with our Surbiton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team ...

“Moving to Surbiton...”

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Dec 01,2021
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hannah
By: 'David H'
Dec 01,2021
0 people found
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I am in the process of moving into the area of Surbiton. I went to Dexters and another couple of agents, eventually Dexters found me a property that I thought was perfect for me. They were easy to deal with, gave me good information on ...
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By: Louise Smith
Jan 13, 2022
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Dear David, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team ...

“Claudias great!...”

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Mar 15,2021
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Claudia
By: 'Emily'
Mar 15,2021
0 people found
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My partner and I have recently had the pleasure of working with Claudia to find our new home. Moving is stressful but Claudia made the experience much more enjoyable! She called regularly to update us on newly listed properties until we found the one... would ...
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By: Sarah Tranter
Mar 30, 2021
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Dear Emily, It's great to read your review regarding your experience with Claudia, and would like to wish you all the best with your move. Kind regards, Sarah Tranter ...

“Friendly ,confident, supportive staff of Dex......”

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Feb 23,2021
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gareth
By: 'Katerina'
Feb 23,2021
0 people found
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Friendly ,confident, supportive staff of Dexters and especially Gareth Davies he was very helpful and was very understanding and knew how to treat coustemers...
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“Outstanding service from Dexters Surbiton Property Sales...”

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Jan 12,2021
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gareth
By: 'Katy'
Jan 12,2021
0 people found
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I have just sold my house in Thames Ditton through Dexters Surbiton branch. The whole experience from start to finish was excellent. The team were lovely to deal with, super efficient, pleasant and always responsive to any queries I had. They found a buyer for ...
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By: Sarah Tranter
Jan 22, 2021
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Dear Katy, Thank you for your fantastic review. I will ensure that your comments are brought to the attention of the Director for both the office, and the area. Kind regards, Sarah Tranter ...

“Disappointing, Unprofessional behaviour...”

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Aug 15,2019
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By: 'Alex'
Aug 15,2019
2 people found
this helpful
Apologies if I don't go into detail but we've already lost 3 months of our time and don't have the energy to write a novel ! Our experience with Dexters and the prospective seller (developer) is by far the worst we've had. Discourteous behaviour and cannot express ...
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By: Alex V
Feb 01, 2020
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Just saw and realised someone replied. Speak to New Homes @ Surbiton. As far as i'm concerned because of your agent's recommendation to use Simply Conveyancing you still owe us £450 ! ...

“Absolute pleasure to have Kim Stone look afte......”

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Jun 27,2019
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Kim
By: 'Mark'
Jun 27,2019
0 people found
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Absolute pleasure to have Kim Stone look after us when we were renting. Kim was amazing through out and always helpful. During my departure she was amazing. Genuinely, helpful and caring. All the best Kim and good luck for the future....
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By: Abdulrahman
Aug 14, 2019
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Molly is absolutely super star. My experience with Molly to find a house is remarkable. She is professional, lovely and kind. From house searching till signing the contract all the processes were smooth. With Molly you will find the future house that satisfies your needs. Thank so much Molly. ...

“Landlord with Dexters as managing agents for 6 years...”

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Jun 13,2019
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Kim
By: 'Andrew'
Jun 13,2019
0 people found
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I'm sure all current and prospective landlords consider periodically whether they are getting value for money from the managing agent for the fees deducted. If you have Kim Stone the answer is an emphatic YES. Dexters, please ensure you are valuing Kim!...
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Comment on agent fees
Fair
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By: Hayley Marner
Aug 12, 2019
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Dear Andrew, We appreciate you taking the time to submit your review regarding the service you received from our Surbiton Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team ...

“Wish they were my agent now!...”

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May 24,2019
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Kim
By: 'Paige'
May 24,2019
0 people found
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Rented a lovely property through Dexters for little over a year. Had a few property managers in the time but each one was approachable and understanding and helped in everyway they could. Kim was the last manager we had and she could not have been ...
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Comment on agent fees
average - not that it applies now!
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By: Hayley Marner
Aug 12, 2019
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Dear Paige, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Surbiton Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team ...

“Delighted absent landlord...”

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May 23,2019
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Kim
By: 'NSW'
May 23,2019
0 people found
this helpful
Couldn't be happier with Dexters and Kim Stone; not living in the UK, you want to be assured that the property and tenant are in good care. Barely a month not untenanted for nearly 10 years. Excellent customer/tenant management and efficiency. Delighted with their work....
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Comment on agent fees
Very reasonable fees
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By: Hayley Marner
Aug 12, 2019
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Thank you for your review regarding your experience with our Surbiton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team ...

“Outstanding...”

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Apr 17,2019
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Kim
By: 'Andrew'
Apr 17,2019
0 people found
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Kim is a genuine asset to Dexters. I've had my property rented with Dexters for 9 years and during that time Kim, my property manager, has delivered outstanding advice and guidance on making both mine and the tenants life as easy as possible. She is a ...
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Comment on agent fees
Seem reasonable
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“Outstandingly helpful...”

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Apr 09,2019
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Kim
By: 'Kay'
Apr 09,2019
0 people found
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I am delighted to say that I have recently received help from Kim Stone which I'm sure would exceed any guidelines given in her job description. She has excellent management and organisational skills and is always most helpful and pleasant to deal with. From a ...
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Comment on agent fees
I think the fees are slightly on the high side, but overall I think my deal is not too bad.
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“Avoid like the plague. Dishonest money hungry organisation...”

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Oct 13,2018
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gareth
By: 'ateeq'
Oct 13,2018
9 people found
this helpful
Typical Lying Estate Agents. Stay Away! I made an offer on a studio flat to buy which Gareth congratulated me and was agreed and i made it explicity clear that I am about to appoint solicitors and that they will charge to open up a ...
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Comment on agent fees
bad
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By: Marilyn Plews
Nov 13, 2018
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Dear Ateeq, I am sorry to read your review and if you would like me to look into this further, please contact me directly with further information regarding the property this relates to. Kind regards - Marilyn Plews ...

“Professional,knowledgeable and extremely helpful....”

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Jul 24,2018
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Lara
By: 'Happy'
Jul 24,2018
0 people found
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The whole team at Surbiton Lettings were very helpful and efficient.I felt that I could trust them completely, they know how to do their job and have found me tenants who have signed a contract for two years.An excellent result ! Thank you !...
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Comment on agent fees
As expected.
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By: Marilyn
Jul 31, 2018
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Dear Sir/Madam, Thank you very much for your great review regarding our Surbiton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards Marilyn Head of Customer Relations ...

“The agent is generally good, it's the aftercare service where ......”

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Feb 05,2018
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By: 'Worst'
Feb 05,2018
23 people found
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The agent is generally good, it's the aftercare service where the problems begin. My property is managed by Dexters and we have had 2 issues. Firstly we lost our heating for 3 weeks, I was constantly calling Dexter's and I would never receive a call. Second issues ...
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By: Marilyn
Feb 12, 2018
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Dear Sir/Madam, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...

“Bethany was so valuable to me when dealing with what ......”

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Sep 21,2017
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Bethany
By: 'Ian'
Sep 21,2017
1 people found
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Bethany was so valuable to me when dealing with what turned out to be quite a difficult tenant. Her advice and help least to a successful outcome...
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By: Marilyn
Sep 27, 2017
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Dear Ian, I am writing to say thank you for your kind comments about the service you received from our Surbiton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“Lisa has been very professional and helpful with my moving ......”

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Aug 07,2017
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Lisa
By: 'Fatma'
Aug 07,2017
4 people found
this helpful
Lisa has been very professional and helpful with my moving process from start to finish. She sorted out the issues quickly with an excellent attitude. Thank you very much for the excellent service I received....
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Comment on agent fees
Agent fees are reasonable for the service they provide.
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By: Marilyn
Aug 07, 2017
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Dear Fatma, Thank you for your review regarding your experience with our Surbiton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“As a landlord I have every confidence in Lisa. Her ......”

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Jun 30,2017
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Lisa
By: 'Gary'
Jun 30,2017
0 people found
this helpful
As a landlord I have every confidence in Lisa. Her energy is fantastic and here imagination and conncetions for solving little problems (and not so little ones) is a great comfort. Would highly recommend Lisa and her office....
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Comment on agent fees
Fees are very good value for money in my opinion.
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By: Marilyn
Jul 03, 2017
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Dear Gary, Thank you very much for your great review regarding our Surbiton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“It's been a pleasure working with Lisa - she's been ......”

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Jun 23,2017
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Lisa
By: 'Kate'
Jun 23,2017
1 people found
this helpful
It's been a pleasure working with Lisa - she's been very helpful to us as tenants over the past 2 years...
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By: Marilyn
Jun 27, 2017
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Dear Kate, We are delighted to read that our Surbiton Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Can't fault service! Always there when help needed, and most ......”

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Jun 23,2017
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Lisa
By: 'Elio'
Jun 23,2017
0 people found
this helpful
Can't fault service! Always there when help needed, and most of all honest. Any problems we have had have been sorted almost right away....
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By: Marilyn
Jun 27, 2017
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Dear Elio, I am writing to say thank you for your kind comments about the service you received from our Surbiton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“Lisa manages my property extremely well and I have great ......”

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Jun 19,2017
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Lisa
By: 'Nick'
Jun 19,2017
1 people found
this helpful
Lisa manages my property extremely well and I have great confidence in the service received. I know my property is in good hands and I am kept informed with any maintenance required. The management service takes the hassle out of letting and helps having a ...
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Comment on agent fees
good
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By: Marilyn
Jun 19, 2017
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Dear Nick, Thank you for your review regarding your experience with our Surbiton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Dexters have successfully tenanted a property that I own in ......”

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Jun 06,2017
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Lisa
By: 'Malcolm'
Jun 06,2017
1 people found
this helpful
Dexters have successfully tenanted a property that I own in Surbiton. Their service as far as letting and rent collection is excellent. I have received particularly good service from Lisa Henderson with regards to property maintenance, communication and customer care....
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By: Marilyn
Jun 06, 2017
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Dear Malcolm, Thank you for your review regarding your experience with our Surbiton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Charlotte has been very patient and helpful. Would recommend her ......”

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Jun 06,2017
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Lisa
By: 'melinda'
Jun 06,2017
0 people found
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Charlotte has been very patient and helpful. Would recommend her to anyone looking to have a property managed. Good work....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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