this helpful
What agent could do to change your mind?
1. been professional 2. used common sense 3. been truthful.Attached Filesnbsp;
Yes
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Address
James Anderson
78 Lower Richmond Road
Putney,London
Greater London
SW15 1LL
020 8788 6611
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 80% | £440,000 | £500,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Comment on agent fees
GoodYes
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Comment on agent fees
Lower than other competitors. Higher than web-based firms, but you get what you pay for.Yes
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Comment on agent fees
Very good.Yes
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Comment on agent fees
Fair.Yes
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What agent could do to change your mind?
1. been professional 2. used common sense 3. been truthful.Attached Filesnbsp;
Yes
Complaints Procedure
Lettings
Should you have any complaints with our service which you are unable to resolve with the individual involved you should then write to the branch/department manager in question. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days. If you remain dissatisfied you will need to write to the Lettings Director at James Anderson, Lambourn House, 17 Sheen Lane, London, SW14 8HY. The same limits will apply. Following the investigation of our Lettings Director a written statement of James Anderson’s final view will be sent to you, this will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to the Property Ombudsman for review.
Sales
Should you have any complaints with our service which you are unable to resolve with the individual involved you should then write to the branch/department manager in question. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days. If you remain dissatisfied you will need to write to the Sales Director at James Anderson, Lambourn House, 17 Sheen Lane, London, SW14 8HY. The same limits will apply. Following the investigation of our Sales Director a written statement of James Anderson’s final view will be sent to you, this will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to the Property Ombudsman for review.
Kind Regards
Ross Jezzard
ARLA Regional Representative and Divisional Council Member
Awards won by James Anderson, London SW15 1LL
When we were asked to return the keys, my colleague dropped them through your letterbox personally. She was very familiar with your property as she had been there a number of times on viewings with her buyers. In order to double check that she had dropped them through the correct letterbox my office manager revisited the property with her and confirmed that they had indeed been posted through your letterbox. We did advise you of this when you initially contacted us about the ‘missing keys'.
I am pleased that you have now successfully managed to sell your property and wish you the very best in your new home.
Peter