0% lettings valuation accuracy
38% lettings fee satisfaction
Jun 15,2015
Jun 15,2015
10
people found
this helpful
this helpful
I'd consider another estate agent if possible
Issue 1.
After looking at the property, I confirmed with Ryan what would be included with the property and what was not. I was quite surprised to move in and see extra furniture, the storage cupboard filled with the tennants old stuff (umbrellas, moldy buckets, random bits and bobs), linen, and a kitchen full of old dirty items. After speaking to Ryan he fobbed me off for a week. I finally was given the response from Gill that they would talk to the landlord.
Another week later I am told everything comes with the property and maybe the landlord would consider removing some of the items. At 2 weeks now, we are past the date to change the check in report which has all these items on it, and I still can't move in due to all this stuff. After getting no where with Martyn Gerrard, I gave up and put all the stuff in storage. Looks like what the old tennants did as I am confident most of this stuff was not there when I looked at the property.
Issue 2.
They and their contractors have freely entered my property with no notice at all.
Issue 1.
After looking at the property, I confirmed with Ryan what would be included with the property and what was not. I was quite surprised to move in and see extra furniture, the storage cupboard filled with the tennants old stuff (umbrellas, moldy buckets, random bits and bobs), linen, and a kitchen full of old dirty items. After speaking to Ryan he fobbed me off for a week. I finally was given the response from Gill that they would talk to the landlord.
Another week later I am told everything comes with the property and maybe the landlord would consider removing some of the items. At 2 weeks now, we are past the date to change the check in report which has all these items on it, and I still can't move in due to all this stuff. After getting no where with Martyn Gerrard, I gave up and put all the stuff in storage. Looks like what the old tennants did as I am confident most of this stuff was not there when I looked at the property.
Issue 2.
They and their contractors have freely entered my property with no notice at all.
What agent could do to change your mind?
been honest and truthful. oh and give notice to enter the propertyAttached Filesnbsp;
Was this helpful?
Yes
Yes
Mar 02, 2018
i never forget such a rubbish company.they have shown me a house to rent .they check my credit record first and they said we are happy to give it you .they insist to get holding deposit and they said it refundable .but when they got the money they denied every thing they promised,they are grope of thieves. they stolen my money in day light.they are rubbish company i have ever seen.never trust themmmmm
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
1st Dec 2023
reviewed by 'dwight Navaratnam'
11th May 2021
reviewed by 'Patrick'
16th Oct 2020
reviewed by 'Giles'
13th Sep 2019
reviewed by 'Mark'
22nd Nov 2018
reviewed by 'Iven'
19th Nov 2018
reviewed by 'FABIO'
Opening Hours
Address
Martyn Gerrard
66-68 High Road
East Finchley,London
Greater London
N2 9PN
0208 883 0077
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 38% | £1,185 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 7 | 1 | 1 | 0 | 0 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Dec 01,2023
Dec 01,2023
0
people found
this helpful
this helpful
Afina was our sales agent who was selling our house. She was able to convince the buyer to buy our property. She did a sterling job, but waiting to exchange.
We hope to conclude asap.
I will recommend this company to anyone who is selling ...
read full review
read full review
Was this helpful?
Yes
Yes
May 11,2021
May 11,2021
9
people found
this helpful
this helpful
RENTERS BEWARE - We moved into our flat approximately 10 months ago with an agreement that we would stay for a fixed term of one year which would then transition into a periodic rolling contract. We were contacted ahead of the expiry of the fixed term ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 16,2020
Oct 16,2020
7
people found
this helpful
this helpful
I first contacted the Martyn Gerrard East Finchley (N2) office around July to request them to sell my flat as part of a dual agency agreement.
The start of this (the first 6 weeks) seemed to go ok with some viewings lined up. After this it ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 13,2019
Sep 13,2019
8
people found
this helpful
this helpful
Scam Artists.
Scammed me out of more than £1000 on break clause fees. In person the agent asked if I would agree to sign up to a longer tenancy but with a break clause even though I wanted a shorter tenancy. I agreed only because he ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 29, 2019
View all comments
(1)
They have a very long history for doing this. I know of 3 other tenants who have also been fleeced. The issue lies in their commission charges to the landlord. I understand the clause makes reference to a recoup of charges (“...up to 12%...). I also understand that when you question it, they respond with case history showing their success at court. I think this is a scare tactic. ...
Nov 22,2018
Nov 22,2018
0
people found
this helpful
this helpful
Ronak was a breath of fresh air. She was on the ball with regular updates, called us back everytime we left a message, always professional and polite....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 19,2018
Nov 19,2018
4
people found
this helpful
this helpful
I don't know where to start writing up the horrible experience I had with this estate agents. As a tenant, I have felt totally ignored and disrespected throughout my 2 year tenure. If I were to write everything down, it would cost me hours and a ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 11, 2019
View all comments
(2)
Hi There,
We do not currently use AllAgents so have only just seen these - would you be able to provide some more information for us, please.
Which block is this?
Thanks,
Martyn Gerrard ...
Jul 09,2018
Jul 09,2018
6
people found
this helpful
this helpful
They're very good at wanting your money but when there's a problem they ignore you completely. Also company has such a high turnover that there's a new property manager every time you call or email them, which says a lot about the business. Avoid if ...
read full review
read full review
Comment on agent fees
Overpriced
Was this helpful?
Yes
Yes
Oct 31,2017
Oct 31,2017
3
people found
this helpful
this helpful
I don't know where to start writing up the horrible experience I had with this estate agents. As a tenant, I have felt totally ignored and disrespected throughout my 2 year tenure. If I were to write everything down, it would cost me hours and a ...
read full review
read full review
Comment on agent fees
Too high as I received no service whatsoever.
Was this helpful?
Yes
Yes
Feb 08,2017
Feb 08,2017
14
people found
this helpful
this helpful
Like many others on here, awful experience as a tenant. Unhelpful, they simply do not care. Nothing is their responsibility. Now having a battle to get deposit back. Thankfully have found a new landlord who value me better than this sorry experience....
read full review
read full review
Was this helpful?
Yes
Yes
May 09,2016
May 09,2016
14
people found
this helpful
this helpful
Like a previous reviewer I was told by Ryan the flat was unfurnished when in fact it was not. I now have to live in a property with 2 sets of everywhere as I have no where to store my stuff, and I won't sell mine.
...
read full review
read full review
What agent could do to change your mind?
They were standardAttached Filesnbsp;
Comment on agent fees
They were standard
Was this helpful?
Yes
Yes
May 23, 2019
View all comments
(1)
They really proper thieves. don't pay any penny as a holding deposit.they take the money and no refund back and they say credit score rejected you and they put the money in their pocket,,horribel just tell lies ...
Jun 17,2015
Jun 17,2015
0
people found
this helpful
this helpful
I was looking for a property to rent in East Finchley, as a first home for my partner and I. I was immediately impressed with the friendly and professional attitude of Ryan. He knew exactly what we were looking for and helped us with lots ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 15,2015
Jun 15,2015
10
people found
this helpful
this helpful
I'd consider another estate agent if possible
Issue 1.
After looking at the property, I confirmed with Ryan what would be included with the property and what was not. I was quite surprised to move in and see extra furniture, the storage cupboard filled with the ...
read full review
read full review
What agent could do to change your mind?
been honest and truthful. oh and give notice to enter the propertyAttached Filesnbsp;
Was this helpful?
Yes
Yes
Mar 02, 2018
View all comments
(1)
i never forget such a rubbish company.they have shown me a house to rent .they check my credit record first and they said we are happy to give it you .they insist to get holding deposit and they said it refundable .but when they got the money they denied every thing they promised,they are grope of thieves. they stolen my money in day light.they are rubbish company i have ever seen.never trust themmmmm ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
