“On our initial letting we were happy with the service ......”
1 Star Review
Jun 11,2015
By:
'David'
Jun 11,2015
Branch: Mansfield, 4 Market Street
Services: Lettings (as a Landlord)
Rent PCM: £695
Would you recommend?: No
Postcode: NG19
Branch: Mansfield, 4 Market Street
Lettings (as a Landlord)
Rent PCM: £695
Postcode: NG19
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On our initial letting we were happy with the service given. When Kirsty Powers went on maternity leave things began to deteriorate. Messages left unanswered, denial of receipt of complaint emails, constant excuses about the I.T. systems failing. One example of the dilatory attention: Innes organised a gas safety check and didn't bother to tell us their engineer had disconnected the gas fire because he had failed to obtain the user manual (left with tenants) which was very readily available on the internet. Innes informed us on check-out day the fire had been condemned. The front of the fire had been replaced upside down and Innes wondered why we didn't want their contractor to return. After we'd stopped using Innes, much correspondence (involving the Property Ombudsman) to ensure we were compensated for their pathetic performance. Advice, NEVER use this Company.
What agent could do to change your mind?
We agreed the initial fees so have got to accept that was a contract. However, now that we have changed agents and are getting a first class service for significantly less fees, we feel, in retrospect that the fees charged were too high even moreso when taking into account the terrible service.
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Comment on agent fees
We agreed the initial fees so have got to accept that was a contract. However, now that we have changed agents and are getting a first class service for significantly less fees, we feel, in retrospect that the fees charged were too high even moreso when taking into account the terrible service.
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