100% sales valuation accuracy
97% sales fee satisfaction
Jun 09,2015
Jun 09,2015
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George was super helpful in facilitating multiple visits to the property and facilitating contact between myself and the vendor, which was very useful to learn more about the property during the sale process. I also won't forget George putting me forward as a suitable candidate for the purchase in the first place, which in this day and age in London isn't guaranteed. He was friendly and professional throughout and I would not hesitate to use his services again. Bruno was also very helpful and has a wealth of background information about the local area having grown up there. Overall wonderful experience with Castles Tottenham.
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Latest Reviews
20th Nov 2020
reviewed by 'Claire'
10th Sep 2018
reviewed by 'LaurieG'
19th May 2018
reviewed by 'Nate'
3rd May 2018
reviewed by 'Executor'
17th Mar 2018
reviewed by 'Marianp'
Opening Hours
Address
Castles Estate Agents (London)
44\/46 West Green Road
Tottenham,London
Greater London
N15 5NR
020 8802 1315
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 97% | £150,000 | £2,550,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 0 | 26 | 1 | 18 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 20,2020
Nov 20,2020
0
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I have had dealings with Castles estate agent for 12 months. They had dealt with a number of my queries and I have received excellent service. They have been very responsive with good customer service to me and the tenant....
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Jul 23,2020
Jul 23,2020
1
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Very disappointing experience indeed. Agency obviously has very low moral and ethical values if they think that direct discrimination is the way to treat their customers.
I experienced direct discrimination on the grounds of sex and marriage/civil partnership; and when a complain was raised, ...
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Sep 10,2018
Sep 10,2018
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We had a great experience with Castles. They were knowledgeable, pragmatic and incredibly supportive on both our sale and purchase. We completed on both very quickly and were very pleased at all stages with the help provided by both Panos and Russell....
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May 19,2018
May 19,2018
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My girlfriend and I worked with Castles to purchase our first property and I have to say, we had a very pleasant experience. Russell and Panos were great to work with and dealt with any issues quickly and efficiently, keeping us in the loop at ...
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May 03,2018
May 03,2018
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I had to sell my niece's flat following her sudden death. Russell and Panos were extremely helpful and sorted the open day, liaising with the solicitor and clearing the flat and so many other extras. I am eternally grateful for their help and guidance and ...
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Comment on agent fees
Fees were extremely reasonable.
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Mar 17,2018
Mar 17,2018
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We instructed castles estate agents after trying an online estate agent previously. The experience was a complete revelation as to why paying for a proper estate is money well spent. The valuation was spot on, the speed at which they found a buyer was amazing, ...
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Comment on agent fees
Very reasonable, for the service provided
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Nov 28,2017
Nov 28,2017
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Avita, David and Leila have been totally impressed by the professionalism shown by both Russell and Panos in helping us find and purchase of a property for Avita.
The whole process went through with little stress and heart ache.
Well done Fellas. We have no ...
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Nov 28,2017
Nov 28,2017
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Avita, David and Leila have been totally impressed by the professionalism shown by both Russell and Panos in helping us find and purchase of a property for Avita.
The whole process went through with little stress and heart ache.
Well done Fellas. We have no ...
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Nov 20,2017
Nov 20,2017
0
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Panos, Russell and Noura were all absolutely excellent from start to finish, I've worked in estate agents before and can honestly say I never had such a pleasant experience with letting agents. They were understanding, prompt, kind and considerate and nothing was ever too much ...
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Comment on agent fees
Good, no where near as expensive as we have paid in the past
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Jan 24,2017
Jan 24,2017
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Can't thank the guys at castles harringay branch enough. We were selling my mums house for her and they made it run as smooth as possible. There were a few hiccups as one might expect, but the guys kept us informed and were reassuring all ...
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Comment on agent fees
We knew from day one what the fees would be and to be honest they were less than others we'd approached.
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Aug 26,2016
Aug 26,2016
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The team at Castles EA Tottenham were fantastic. Professional throughout & a pleasure to work with. They sold my house quickly & got me the price I wanted....
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Comment on agent fees
Good
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Jan 27,2016
Jan 27,2016
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George and Bruno were both friendly and helpful and went out of their way to help my purchase go through smoothly....
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Nov 19,2015
Nov 19,2015
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They provide excellent customer service. They always call you back when ever you need them. they provided me with good information about the property i bought...
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Oct 27,2015
Oct 27,2015
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We found Castles to be professional prompt and effective. We dealt initially with Steve Hatch who valued the property and arranged the marketing of the property . Our main point of contact thereafter was George Donohue assisted by Panos. We were kept informed at every stage ...
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Comment on agent fees
We found Castles to be competitive in relation to fees
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Oct 12,2015
Oct 12,2015
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The first viewing session resulted in firm offer within 6 days. These buyers dropped out when we discovered that we had Japanese knotweed next door. This actual danger that this plant brings is vastly exaggerated, but it can be a huge deterrent.
However a second viewing ...
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Sep 23,2015
Sep 23,2015
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My partner and I were extremely happy with the service provided by Castles Estates, Tottenham. One of their agents, George Donohoe, handled the sale from the first meeting at our flat through to completion. He arranged the marketing of the property very quickly and sold ...
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Aug 27,2015
Aug 27,2015
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We found the flat through Rightmove. Bruno responded immediately to the initial on line enquiry and despite some restrictions in the availability of the flat to view because of the work commitments of the vendor he persevered, we viewed and put in an offer. Bruno ...
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Aug 19,2015
Aug 19,2015
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Both George and Bruno were extremely helpful in the purchase of our property. They were quick to answer and return phone calls and were always pleasant and friendly. They liaised between ourselves and the sellers which was really helpful as the sale took a while ...
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Jul 07,2015
Jul 07,2015
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Really easy to deal with Castles; in fact when Steve came to do the initial Market Appraisal and marketing chat I didn't bother getting another quote, I knew they would good to their word, reputable and honest with both the seller and buyer. Russell ran ...
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Comment on agent fees
Really good, 1% fee (although this was a special offer) and no costs for the marketing materials.
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Jul 01,2015
Jul 01,2015
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The sale of our property in London was made considerably more complicated by the fact that we had already emigrated to Switzerland! Russell and Panos were however excellent in organising the clearance of the property despite our absence. They achieved the asking price in a ...
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Jun 28,2015
Jun 28,2015
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George was very good from the first viewing he did, advising price and arranging adverts and showing around propective buyers till the signing of contracts. No time was wasted and the sale went though in quick time to the satisfaction of both buyer and seller....
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Jun 26,2015
Jun 26,2015
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We had an excellent experience with Castles in Tottenham. George and Bruno were both incredibly helpful from the outset, gave us some really informed and sensible advice about a lease extension issue we were having and put no pressure on us to pursue a sale ...
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Jun 09,2015
Jun 09,2015
0
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George was super helpful in facilitating multiple visits to the property and facilitating contact between myself and the vendor, which was very useful to learn more about the property during the sale process. I also won't forget George putting me forward as a suitable candidate ...
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Jun 02,2015
Jun 02,2015
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From the beginning, Russell excelled in showing us the property. After the viewing, he even drove us around the area to get our bearings and show off the high street. He was extremely helpful when we made and offer, and very comforting during the time ...
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Jun 02,2015
Jun 02,2015
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sold property , was fully informed at all, times by panos and Russell ,would highly recommend them to vendors trying to sell property....
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Comment on agent fees
fees same as most agents
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Mar 05,2015
Mar 05,2015
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Panos and Russell were always easy to get hold of, and helpful with any questions we had . They were honest with us throughout the process and I felt confident they were working hard to get us the best results. They were always polite and friendly....
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Comment on agent fees
I think estate agent fees in general are too high. Castles were no more expensive than any others. But now that house prices are so rediculously high maybe the fee should be 0.5%?
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Mar 02,2015
Mar 02,2015
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I dealt with Russell this time, but I must say that in the past i dealt with all the members of this office (Leigh, Steve , Panos); they have all been very professional, helpful, honest, that is why I am their customer for the third time.
...
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Feb 26,2015
Feb 26,2015
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These agents provided a very good service. There were a few setbacks during this sale but George and Bruno were very quickly on it to resolve the issue. They worked tirelessly to see this sale through all at a very reasonable price. I would highly ...
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Comment on agent fees
Very reasonable.
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Feb 17,2015
Feb 17,2015
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Castles were excellent at handling the sale of our property and I'd recommend them without hesitation. They were competitive in the commission they offered and had a really strong understanding of the local market. Despite various little hitches arising with the sale, Panos and Russell ...
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Comment on agent fees
Very reasonable
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Feb 15,2015
Feb 15,2015
0
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I received phenominal support from Castles when selling my property as a naive sellor who was confused about the best way to maximise my returns. From my first meeting with Steve I was given realistic advice on the range of options that suited my interests ...
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George
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Panos
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Bruno
(15)
Tenant Fees
Tenant Fees and Permitted Payments* Holding deposits - a maximum of 1 week’s rent
* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above
* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT
* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs
* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax
* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate
* Reasonable costs for the replacement f lost keys or other security devices. Last updated at 05/06/2019, 12:52 PM by David Edgar
Complaints Procedure
No procedure set.
Last updated at 9:32 AM 22/03/2018 by allAgents
