17% lettings valuation accuracy
25% lettings fee satisfaction
Jun 05,2015
Jun 05,2015
1
people found
this helpful
this helpful
They just want money in the bank. Charges are highest in the market and appear to be for things nobody else charges. When signed the contract we were not human any more. Service was horrible from that moment on. I had to wait 5 hours! for them to agree to accept my husbands signature electronically before releasing the keys. Last minute after we were already committed they announced us that we can't attend check in and need to sign a document saying we are happy about it - I didn't agree to sign. The check in report had picture so small and unclear that all the damages were not seen, so I had to contact 'Shelter and us how to deal with it, because it was clear that they will be looking for money from us at the end of contract. We than took pictures of the whole property and prepared our own check in report - all in the first week while trying to settle in the property! We sent it to them and never heard anything about it.
We had a name as property manager - Laura Whittington, any time I contacted her I think I spoke to a wall, she simply did nothing. There was no communication what so ever from her.
I needed a monthly receipt for my tenancy so she announced that it costs £10 each month to write a receipt!!! but never wrote them without 10 telephones from me.
Now we left the property and they got a new way of getting money - not releasing the deposit. The landlord didn't respond, they don't chase just told me to open a dispute which is going to take me few months now to clear and in the meantime my money is in their account gaining interest for them!
Worst ever agency I have seen. Avoid if you can!
We had a name as property manager - Laura Whittington, any time I contacted her I think I spoke to a wall, she simply did nothing. There was no communication what so ever from her.
I needed a monthly receipt for my tenancy so she announced that it costs £10 each month to write a receipt!!! but never wrote them without 10 telephones from me.
Now we left the property and they got a new way of getting money - not releasing the deposit. The landlord didn't respond, they don't chase just told me to open a dispute which is going to take me few months now to clear and in the meantime my money is in their account gaining interest for them!
Worst ever agency I have seen. Avoid if you can!
What agent could do to change your mind?
Highest in the marketAttached Filesnbsp;
Comment on agent fees
Highest in the market
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Latest Reviews
29th Apr 2024
reviewed by 'Robyn'
23rd Dec 2022
reviewed by 'Tasha'
12th Dec 2022
reviewed by 'Property finder'
24th Nov 2022
reviewed by 'NSL'
5th Oct 2022
reviewed by 'Nikki'
Opening Hours
Address
Accord Lettings
West 2 Suffolk Street Queensway
Birmingham
West Midlands
B1 1LX
0121 371 9119
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 17% | 25% | £600 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 3 | 8 | 21 | 0 | 0 | 0 | 0 | 0 | 6 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 29,2024
Apr 29,2024
0
people found
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Catherine and Dawn at Accord Let's Birmingham have been fantastic at supporting us with repairs with the washing machine and other jobs. Even when external agencies have tried to hoodwink us they really fought our corner. They both have been really consistent with each tenancy ...
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Jan 05,2023
Jan 05,2023
0
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A good service provided by the agent I dealt with they were; polite, friendly and efficient when dealing with paperwork....
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Dec 23,2022
Dec 23,2022
0
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Lee showed me around a property today. The property was lovely. Lee was very professional with a great sense of humour too. Thank you!...
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Dec 12,2022
Dec 12,2022
0
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Thankyou to lee who went that extra mile to help me find my home that is right for me.His services and helping to find the ideal location truly appreciated.Thankyou for your services keep up the job lee and the team
Property finder...
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Nov 24,2022
Nov 24,2022
2
people found
this helpful
this helpful
A cheerful and professional lady with a great smile, Nadine Johnson was indeed helpful and kind in dealing with a Client.
Am happy with your service. Cheers Nadine....
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Oct 05,2022
Oct 05,2022
1
people found
this helpful
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Fantastic Service I found Accord Lets to be very helpful and easy to deal with when I was looking for a new flat in Birmingham City Centre, from the accompanied viewing to signing a contract. The Viewer was on time and was very knowledgeable and ...
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Sep 29,2022
Sep 29,2022
0
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I am very impressed with the services of Accord. They helped me in searching the property. The response time is low and the experience was good. Absar Sarwar is my property engagement person who gave me minute details of the property and expediate my process ...
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Oct 03, 2022
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(1)
I have rented two flats from Accord Lets over the last 2 years or so and I have been greatly impressed by the professional way they have helped me in renting both properties, answering all my questions and giving me peace of mind. I would highly recommend Accord Lets to anyone looking to rent a Flat in Birmingham City Centre ...
Mar 21,2022
Mar 21,2022
3
people found
this helpful
this helpful
Accord Lettings Agents have been absolutely unprofessional and their staff has been rude and definitely lack problem solving skills. After renting a property with them for more than a year, there was a burglary and two weeks later the broken entrance to the property has ...
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Mar 16, 2023
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Terrible letting agent. New landlord bought the flat I'm in in Jewellery Quarter Birmingham, Accord instructed their agent Countrywide to slap me with a Section 13 to increase my rent by 17%, which they cannot do due to a clause in my contract, which they clearly haven't bothered reading.. and they're now "consulting with their legal team" to see "if the landlord can do this".. might they have consulted with their legal team before causing me all this stress??? They've absolutely set a new low s ...
Mar 04,2022
Mar 04,2022
0
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I have had some mixed experiences over the years with Accord Lets but have to say that Ellen Moreton has been very attentive and has been good at keeping me informed which is a good sign....
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Jul 30,2021
Jul 30,2021
3
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could not organise the guarantor referencing properly. not to be trusted, made false aquisations, which could have serious consequences for the guarantors.
You would expext an accurate transparency in the financial sector, which these people represent...
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Nov 23,2020
Nov 23,2020
2
people found
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this helpful
They assured me my lovely flat would be in safe hands as I was new to letting I asked not to have a student unfortunately they did put a student in it and never did a site visit and ignored all complaints from others tenants ...
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Jan 02,2020
Jan 02,2020
1
people found
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this helpful
Costumer service is 0! Constantly receiving emails with "out of the office" I wonder when they are in the office! The manager doesn't care to say a word!
I have been showering in boiling/cold water for nearly two years... Nothing gets resolved even with daily ...
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Nov 15,2019
Nov 15,2019
2
people found
this helpful
this helpful
Avoid Accord if you can!!!
Renting with this agent was my worst rental experience ever and customer service throughout the rental process as well as during the move out is very poor/non-existent.
It was a promising start with a good service provided up until ...
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Dec 16, 2019
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Have you had your deposit back yet? We are having exactly the same issues. Poor/ non existence correspondence, unreasonable fees and a deposit which hasn't been returned yet. ...
Nov 14,2019
Nov 14,2019
1
people found
this helpful
this helpful
*WARNING* Avoid this agency at all cost!!! They have caused so much stress to myself and my partners health. We had nothing but problems over problems with this agency, never had such terrible support and behavior from an agency like this one!!! They are constantly ...
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Dec 08, 2022
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What a mess, we are getting nothing but unhelpfulness, rudeness and stress from these people too, their default mode seems to be aggressive, angry overly difficult and dismissive.
The only agent there we've dealt with who is any good is Jaya, the rest we've dealt with just consistently make our lives more difficult.
I don't know how they stay in business, are landlords really happy with them?
Hope you got your money back okay in the end. ...
Sep 05,2018
Sep 05,2018
0
people found
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this helpful
Everything I imagine a poor agent to be. I'm trying to rent a property but it's clear that they want short hours, limited slots and everything to suit them not the customer....
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Comment on agent fees
Never got that far
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Sep 17, 2018
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Sorry you feel this way Clive. Unfortunately you cancelled your original appointment at very short notice however we offered various appointment times to rebook including an early morning appointment all of which you declined. We will accommodate viewing times where we can and offer flexibility where possible even during the busiest periods. We cannot offer night time appointments as you were requesting as this is outside of our office hours and jeopodises the safety of our staff and interrupts ...
Apr 27,2018
Apr 27,2018
2
people found
this helpful
this helpful
Very good in chasing you for any of their interests. Poor problem solving, arrogant attitude, difficult to keep an efficient communication with.
They should learn how to treat tenants in the same way they would like to be treated....
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Apr 17,2018
Apr 17,2018
1
people found
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I have been renting properties all around the world for 16 years. I have worked in Customer Services and Sales for even longer. I can say this company are the worst company, not just letting agency, that I have ever dealt with. I spoke to them ...
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Comment on agent fees
TERRIBLE and the highest I've ever been asked for in 16 years of renting Admin £100 Referencing £150 Tenancy agreement £150 Inventory £125 (fees £525 in total)
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Jan 11,2018
Jan 11,2018
3
people found
this helpful
this helpful
The most unprofessional and incompetent agents I have ever experienced. From arguing against tenants and careless attitudes to leaving tenants in poor living conditions despite knowing the condition of the property before you move in. They do not check the property beforehand and they do ...
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Comment on agent fees
Outrageous and absolutely ludicrous
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Apr 12,2017
Apr 12,2017
1
people found
this helpful
this helpful
Very bad, POOR customer services from Accord Lets - Birmingham - Informed me I was meant to pay a certain amount for deposit and then kept increasing the deposit amount. By the time I moved in the deposit had been increased by nearly ‚£600 which then ...
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Comment on agent fees
Bad
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Mar 03,2016
Mar 03,2016
0
people found
this helpful
this helpful
I've been told to pay for the first 3 months of tenancy agreement in advance including 2 months deposit before viewing the property. That's ok.
However, as I am an International student, and I am not familiar with some staff. I surprised that, I found the the ...
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Feb 21,2016
Feb 21,2016
0
people found
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I strongly recommend you to avoid dealing with this silly agency . They look down at their customers and their customer service is rubbish . They are really the worst agents I have ever seen. As their admission fees and charges are the highest in the market . ...
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What agent could do to change your mind?
Very very badAttached Filesnbsp;
Comment on agent fees
Very very bad
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Dec 18,2015
Dec 18,2015
1
people found
this helpful
this helpful
Awful Lettings company! Had to wait 5 weeks chasing them every day for a new dishwasher. Lied on several occasions! Do not go with this company trust me it is not worth it! The employee's are patronising and willing to do next to nothing to help ...
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What agent could do to change your mind?
Extortionate! Not acceptable with how little they do and how much chasing you have to do!Attached Filesnbsp;
Comment on agent fees
Extortionate! Not acceptable with how little they do and how much chasing you have to do!
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Sep 21,2015
Sep 21,2015
1
people found
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This is the worst agency I have ever had the misfortune of dealing with!
They do not honour their agreements and have an utterly shocking approach to customer service. Contracts mean nothing to them, they will do whatever they want regardless of what they have ...
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What agent could do to change your mind?
Extortionate.Attached Filesnbsp;
Comment on agent fees
Extortionate.
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Aug 14,2015
Aug 14,2015
2
people found
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this helpful
All I can say is I have never ever experienced anything as bad as Accord. *
They do not understand what customer service is. They fail on a daily basis! They do not understand what a verbal contract is, breaking it several times and being deceitful. ...
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What agent could do to change your mind?
They were dishonest. They never returned calls. They broke a verbal contract. They did not act professionally. They do not know what customer service is.Attached Filesnbsp;
Comment on agent fees
Fees were outrageously high. 60% higher than fees for the average agency in Birmingham.
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Jul 07,2015
Jul 07,2015
1
people found
this helpful
this helpful
With other estate agents, when looking for a property they have been more than helpful with my search. With Accord lets however I got terrible customer service. I called about a property I had seen online and their advert was vague so I needed a ...
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Jun 05,2015
Jun 05,2015
1
people found
this helpful
this helpful
They just want money in the bank. Charges are highest in the market and appear to be for things nobody else charges. When signed the contract we were not human any more. Service was horrible from that moment on. I had to wait 5 hours! for ...
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What agent could do to change your mind?
Highest in the marketAttached Filesnbsp;
Comment on agent fees
Highest in the market
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Apr 10,2015
Apr 10,2015
0
people found
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It started out positively - they seemed so helpful via email when I was looking for a property! More than eager to take my hold money and so on.
Following this, it was nothing but incompetence, rudeness, inefficiency and some actual outright lies.
They misrepresented ...
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What agent could do to change your mind?
Ludicrous fees - and some for things they didn't do and had to contest (credit check, references). I mean, they didn't even have my GENDER correct, but had charged ‚£75 for my reference check. They didn't even Google this prospective tenantAttached Filesnbsp;
Comment on agent fees
Ludicrous fees - and some for things they didn't do and had to contest (credit check, references). I mean, they didn't even have my GENDER correct, but had charged ‚£75 for my reference check. They didn't even Google this prospective tenant
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Dec 19,2014
Dec 19,2014
3
people found
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this helpful
I have been living in rented accommodation for over 8 years with a variety of companies and I can safely say I have never received such appalling and unprofessional service as I have from Accord.
When we were viewing the flat the service we received was ...
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What agent could do to change your mind?
To show even a basic amount of customer service would be a significant step in the right directionAttached Filesnbsp;
Comment on agent fees
The agent's fees are far and above anything you will be asked to pay with any other company and these are not made clear. Had the service been even remotely ok i would have been understanding of the fees, as it stands i cannot even begin to hazard a guess as to where it goes and how the justify it
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Dec 16,2014
Dec 16,2014
3
people found
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this helpful
Fees. Fees. Fees. £££.
Firstly they do not list their fees online which raises suspicions, and rightly so as they charge £600 admin fees for a new tenancy. Yes, £600! All of the main agents in Birmingham charge up to £300 at the top end of the scale yet ...
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Comment on agent fees
Fees are more than double competitors. I'm shocked that landlord's continue to use Accord and that tenant's pay these fees which are completely unjustifiable.
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Oct 14,2014
Oct 14,2014
0
people found
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I strongly recommend this agent for all tenants in Birmingham . I've been a customer with them for 6 months and I'm really glad to stay with them for another 12 months . I love how they do the work in a really professional manner which makes you really ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Best Letting Agent in B1 
