Castlehill Estate Agents
Headingley, Leeds, LS6
4.8/5, 110 reviews
97% recommended
100% sales valuation accuracy
95% sales fee satisfaction
100% lettings valuation accuracy
93% lettings fee satisfaction

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“From Start to Finish Louise Burtonshaw has been outstanding. Not ......”

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Jun 04,2015
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louise
By: 'Matt'
Jun 04,2015
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From Start to Finish Louise Burtonshaw has been outstanding. Not only professional but friendly and approachable, both essential skills when renting. Throughout out tenancy, we haven't had any problems occur, however, I believe if we did, they would be sorted professionally with a rapid response.

Working in a local estate agency myself, I have recommended Castlehill on occasion and will continue to do so.
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Latest Reviews

View all Reviews 110
14th May 2024
reviewed by 'David'
“Enquired about a property and was told,...”
4th Aug 2018
reviewed by 'Karen'
“We recently completed on a property in Headingley from start to finish the team at Castlehill have been so helpful ......”
4th Jul 2018
reviewed by 'GRG.'
“At the initial visit I was given a realistic valuation. An offer at this price was soon offered and accepted. ......”
8th Jul 2016
reviewed by 'Romina'
“Great letting agents! Had a 1 year tenancy with castlehill and have just come to the end of it. Always very ......”
23rd Jun 2016
reviewed by 'Ana'
“Fantastic letting service! I have recently come to the end of a one year student let with Castle Hill and ......”
20th Jun 2016
reviewed by 'Meg'
“All dealings with the team were great! So helpful and attended to every query/issue we had, would definitely recommend!...”
Opening Hours
  • Monday: 09:15 - 17:30
  • Tuesday: 09:15 - 17:30
  • Wednesday: 09:15 - 17:30
  • Thursday: 09:15 - 17:30
  • Friday: 09:15 - 17:30
  • Saturday: 09:15 - 15:00
  • Sunday: Closed
Address

Castlehill Estate Agents
21 Otley Road
Headingley,Leeds
West Yorkshire
LS6 3AA
0113 278 7427

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 95% £22,000 £440,000
Lettings 100% 93% £270 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 73 1 24 1 5 0 0 1
Areas covered
  • LS6
  • LS4
  • LS16
  • LS5
  • LS3
  • LS2
  • LS17
  • LS18
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“False Legislation?...”

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May 14,2024
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By: 'David'
May 14,2024
0 people found
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Enquired about a property and was told, ...
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“Property purchase...”

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Aug 04,2018
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By: 'Karen'
Aug 04,2018
0 people found
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We recently completed on a property in Headingley from start to finish the team at Castlehill have been so helpful in a totally professional manner particularly Vicky. We would just like to say thank you it has been a pleasure to have bought via yourselves ...
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“Selling of mother's flat...”

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Jul 04,2018
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Simon
By: 'GRG.'
Jul 04,2018
0 people found
this helpful
At the initial visit I was given a realistic valuation. An offer at this price was soon offered and accepted. I was given a good level of support throughout the process and have been completely satisfied with the service received. I would certainly use Castlehill ...
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Comment on agent fees
A 'set price' fee and comparable with other agents.
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“Great letting agents! Had a 1 year tenancy with castlehill and ......”

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Jul 08,2016
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louise
By: 'Romina'
Jul 08,2016
1 people found
this helpful
Great letting agents! Had a 1 year tenancy with castlehill and have just come to the end of it. Always very helpful and got any problems sorted out really quickly. Would highly recommend castlehill as a letting agent....
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“Fantastic letting service! I have recently come to the end ......”

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Jun 23,2016
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By: 'Ana'
Jun 23,2016
2 people found
this helpful
Fantastic letting service! I have recently come to the end of a one year student let with Castle Hill and would recommend them highly to other students wishing to let in the Leeds area. The property was of a high standard and at a very ...
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“All dealings with the team were great! So helpful and ......”

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Jun 20,2016
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louise
By: 'Meg'
Jun 20,2016
0 people found
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All dealings with the team were great! So helpful and attended to every query/issue we had, would definitely recommend!...
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“I have been renting houses in UK for about 12 years ......”

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May 17,2016
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louise
By: 'Sebastian'
May 17,2016
1 people found
this helpful
I have been renting houses in UK for about 12 years now, and I must say that Castlehill fall into the top 2 positions in terms of service. Mainly because of Louise Burtonshaw (our property co-ordinator). Whenever we needed something done, we had an email reply within ...
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Comment on agent fees
All fees were much lower than encountered in other agencies.
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“A professional approach to the sale; all communications were dealt ......”

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Apr 19,2016
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By: 'Mrs'
Apr 19,2016
0 people found
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A professional approach to the sale; all communications were dealt with in a timely manner and any outstanding issues were always followed up....
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Comment on agent fees
Usual fee structure
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“Very helpful and excellent communication, Paul successfully liaised with both ......”

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Apr 19,2016
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Paul
By: 'Nigel'
Apr 19,2016
0 people found
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Very helpful and excellent communication, Paul successfully liaised with both ourselves and the purchaser to conclude a successful sale Thanks....
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Comment on agent fees
Reasonable
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“Very professional and competent. Dealt with two complex sales very ......”

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Apr 18,2016
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Matt
By: 'JonD'
Apr 18,2016
0 people found
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Very professional and competent. Dealt with two complex sales very well. They generated many viewings and plenty of offers. Fully recommend....
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Comment on agent fees
Fees are fair.
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“Castle hill ensured a smooth transaction when signing the tenancy, ......”

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Feb 23,2016
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By: 'Emma'
Feb 23,2016
0 people found
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Castle hill ensured a smooth transaction when signing the tenancy, there was a small deposit fee of £100 which was much appreciated. If we ever had a problem it was sorted very quickly after an email, communication is also friendly and courteous....
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Comment on agent fees
The fees are fair and well priced
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“The staff are very friendly and very helpful. Any emails ......”

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Feb 21,2016
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louise
By: 'Jenny'
Feb 21,2016
0 people found
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The staff are very friendly and very helpful. Any emails sent are replied to instantly and if there are any issues they are sorted out very quickly. Very approachable and have no hesitations in contacting any staff member. They are very professional and organised. Would ...
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“Renting our four bedroom house from Castlehill has such a ......”

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Feb 21,2016
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louise
By: 'Chloe'
Feb 21,2016
1 people found
this helpful
Renting our four bedroom house from Castlehill has such a breeze - whenever we have needed anything or any help the reply from louise has been almost instant and any work on the house is often scheduled for the next few days, if not the ...
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Comment on agent fees
Good fees
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“The staff are all very friendly and they made sure ......”

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Oct 26,2015
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By: 'Melissa'
Oct 26,2015
0 people found
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The staff are all very friendly and they made sure we were happy, which seemed important to them, particularly as it was our first time renting our own property. They always answer our questions and are very efficient in solving and problems that we have....
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“I have had a few bad experiences with letting agents ......”

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Oct 12,2015
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louise
By: 'Benedict'
Oct 12,2015
0 people found
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I have had a few bad experiences with letting agents in the past so it is refreshing to find one that is so committed to providing an excellent service to their tenants. Louise and Greg have been incredibly helpful and any problems or queries that ...
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“As a house, we are extremely happy with the service ......”

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Oct 10,2015
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louise
By: 'HappyStudent'
Oct 10,2015
0 people found
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As a house, we are extremely happy with the service we have received at Castlehill. Despite being Students, we are not treated with any less care and any issues we have had have been dealt with very promptly. Furthermore, Castlehill have actually gone out of ...
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“They provide an online system that I could log on ......”

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Oct 08,2015
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Paul
By: 'Happy'
Oct 08,2015
0 people found
this helpful
They provide an online system that I could log on to and see everything that was going on keeping me up to date on viewings, comments and offers. It is good to be able to see these without calling in. They were completely professional at ...
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“The agent sold three properties on our behalf and acted ......”

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Oct 06,2015
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Paul
By: 'AJMB'
Oct 06,2015
0 people found
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The agent sold three properties on our behalf and acted in a professional and courteous manner throughout the process; they provided regular feedback and were also open and frank with their advice and recommendation presented in simple, clear and logical terms....
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“Simon and the team at Castle Hill provided an excellent ......”

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Sep 23,2015
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Simon
By: 'Mr'
Sep 23,2015
0 people found
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Simon and the team at Castle Hill provided an excellent service from start to finish. I would not hesitate to recommend them....
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“We have used Castlehill Estate Agents for over 20 years and ......”

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Sep 04,2015
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Matt
By: 'Mr'
Sep 04,2015
0 people found
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We have used Castlehill Estate Agents for over 20 years and have had absolutely no complaints whatsoever. The company is a family run business and always puts the customer first. I would not hesitate to recommend them - and indeed I have , on several occasions. We ...
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Comment on agent fees
All fees were explained and discussed - very fair!
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“I have been a tenant with castle hill for three ......”

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Aug 27,2015
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louise
By: 'Amy'
Aug 27,2015
0 people found
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I have been a tenant with castle hill for three years now and they have always provided us with such wonderful service ! Always friendly, polite and helpful Louise and the team at castle hill always go out of their way to help you when and ...
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“We have only been in our new home a matter ......”

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Aug 15,2015
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louise
By: 'Kirsty'
Aug 15,2015
0 people found
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We have only been in our new home a matter of weeks but already the service we have received from Castlehill has exceed that we had in a whole year with our old landlord. We have dealt primarily with Louise who could not have been ...
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“Excellent Service. Strongly Recommended. We used Castlehill to sell our ......”

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Aug 14,2015
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Simon
By: 'Mike'
Aug 14,2015
0 people found
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Excellent Service. Strongly Recommended. We used Castlehill to sell our house. It had been rented out for a period and so we needed an agent who would also represent us at showings. Really pleased with the team as a whole. Excellent attitude. It is an ...
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“We are students living in a student rented house. Although ......”

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Jul 31,2015
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louise
By: 'Lydia'
Jul 31,2015
1 people found
this helpful
We are students living in a student rented house. Although we have only been here a matter of weeks everything has been fantastic. Louise deals with our property and could not be more helpful. We had an issue with the council collecting our bins and ...
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“Along with the team support of Sarah we felt overall ......”

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Jul 29,2015
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Simon
By: 'Elizabeth'
Jul 29,2015
0 people found
this helpful
Along with the team support of Sarah we felt overall confidence and professionalism in the whole process. We particularly liked to ability to leave the UK for 6 weeks knowing that this would not interrupt or delay a sale. Being able to e mail was very ...
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Comment on agent fees
good value
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“Castlehill were overall just wonderful. moving in was quick and ......”

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Jul 17,2015
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louise
By: 'Kris'
Jul 17,2015
0 people found
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Castlehill were overall just wonderful. moving in was quick and easy the paperwork was simple to follow and didn't take very long. the staff are friendly and co-operative and will get back to you swiftly if you email them with anything you may need. they ...
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“Castlehill have been the best Estate Agents that I have ......”

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Jun 23,2015
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louise
By: 'Naomi'
Jun 23,2015
0 people found
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Castlehill have been the best Estate Agents that I have ever rented from. The house was newly renovated when we moved in, the only slight problem we had was a leak in thee attic bedroom which was rectified immediately. We were always notified at least 24...
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“From Start to Finish Louise Burtonshaw has been outstanding. Not ......”

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Jun 04,2015
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louise
By: 'Matt'
Jun 04,2015
0 people found
this helpful
From Start to Finish Louise Burtonshaw has been outstanding. Not only professional but friendly and approachable, both essential skills when renting. Throughout out tenancy, we haven't had any problems occur, however, I believe if we did, they would be sorted professionally with a rapid response. ...
read full review
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“I have been a tenant of Castlehill Leeds for 3 years ......”

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Apr 28,2015
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Greg
By: 'Katrina'
Apr 28,2015
0 people found
this helpful
I have been a tenant of Castlehill Leeds for 3 years now and I must say the reason for this is because of the amazing staff and letting agents. I have rented properties for 10 years and Castlehill, Greg and Louise personally, have been the most incredible, ...
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“We have signed up to live with this agency next ......”

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Apr 23,2015
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louise
By: 'A'
Apr 23,2015
0 people found
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We have signed up to live with this agency next year. So far, they have already met and gone beyond our expectations. The staff are polite, well organised and have kept us updated with the process. After currently being with an agency that have disappointed ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We rarely receive complaints, however, if you have a complaint please email [email protected] where a director will investigate & respond within 7 days.
We are long standing members of the Property Ombudsman Scheme - A free, fair and independent service for buyers, sellers, tenants & landlords.
Last updated at 5:09 PM 15/05/2015 by Simon Ketteringham

Awards won by Castlehill Estate Agents, Leeds LS6 3AA



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