South Woodford, E18
4.7/5, 64 reviews
94% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
84% lettings fee satisfaction
Spencer Munson Property Services | South Woodford office

“I found Maxine to be very helpful and knowledgable with ......”

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Jun 03,2015
Minithumbup
By: 'Anon'
Jun 03,2015
0 people found
this helpful
I found Maxine to be very helpful and knowledgable with great customer service skills.

However, Annie Munday did not respond to many of my emails or phone calls. The price was incorrectly labeled on the advertisment. She didn't see to be very organised, wanted to shirk responsibility and the quality of service recieved from her was very poor. Hopefully she can be trained up to meet certain basic expectations.
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By: Spencer
Jun 03, 2015
Dear Sir/Madam
I am extremely sorry you have not had a good experience from one of our negotiators. I would really like to talk to you about this. Please let me know a suitable time.

Best regards

I can be contacted on 020 8989 3331
Spencer Munson

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Latest Reviews

View all Reviews 64
Featured Review
a
reviewed by 'Samantha'
“Mr Spencer was warm and welcoming to us.Excellent customer service. The agency ensured we had a smooth transition into ......”
Featured Review
a
reviewed by 'Maddie'
“Fantastic team- I have never had the pleasure of being under the management of such a good organisation. The communication ......”
8th Jul 2024
reviewed by 'KM'
“I've rented a flat through Spencer Munson for the past 14 years. They have been very helpful and communicative. Would definitely ......”
29th Oct 2022
reviewed by 'Tony'
“I have been using Spencer Munson for a number of years and have found them very professional. Spencer and his ......”
25th Aug 2021
reviewed by 'sophie'
“My wife and I are both very impressed with, and appreciative of, the service levels demonstrated by Spencer Munson's sales & ......”
21st Jun 2021
reviewed by 'Daniel'
“me and my girlfriend we tried to rent a 1 bed flat from this company, we`ve seen the property, we ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 16:30
  • Sunday: Closed
Address

Spencer Munson Property Services
41 High Road
South Woodford
London
E18 2QP
020 8989 3331

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £148,000 £600,000
Lettings 100% 84% £650 £2,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 0 39 3 4 0 4 0 1 1
Areas covered
  • E18
  • South Woodford
  • IG8
  • Woodford
  • E4
  • Walthamstow
  • E1
  • E11
  • East London
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Spencer Munson Property Services Image 1
Loughton, IG10
South Woodford, E18
Featured Review
a

“Mr Spencer was warm and welcoming to us.Excel......”

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Feb 14,2024
Minithumbup
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Annie
By: 'Samantha'
Feb 14,2024
0 people found
this helpful
Mr Spencer was warm and welcoming to us.Excellent customer service. The agency ensured we had a smooth transition into our new home. We are very thankful Spencer for his dedication and service....
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Featured Review
a

“Fantastic Team- So professional...”

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Jul 26,2022
Minithumbup
By: 'Maddie'
Jul 26,2022
0 people found
this helpful
Fantastic team- I have never had the pleasure of being under the management of such a good organisation. The communication between the entire team and their contractors is really good. I have had to report issues with leaks and breaks in the home via FixFlo (...
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“Long time tennant, very happy with their service...”

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Jul 08,2024
Minithumbup
By: 'KM'
Jul 08,2024
0 people found
this helpful
I've rented a flat through Spencer Munson for the past 14 years. They have been very helpful and communicative. Would definitely recommend!...
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“I have been using Spencer Munson for a number......”

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Oct 29,2022
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Annie
By: 'Tony'
Oct 29,2022
0 people found
this helpful
I have been using Spencer Munson for a number of years and have found them very professional. Spencer and his team have been particularly helpful and efficient recently when I have had some issues with my tenant....
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“My wife and I are both very impressed with, a......”

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Aug 25,2021
Minithumbup
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Spencer
By: 'sophie'
Aug 25,2021
0 people found
this helpful
My wife and I are both very impressed with, and appreciative of, the service levels demonstrated by Spencer Munson's sales & lettings team. The lettings team managed our rental property for 7 years while we were overseas. Their sales team (led by Mark Deudney) then sold the ...
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“me and my girlfriend we tried to rent a 1 bed......”

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Jun 21,2021
Minithumbdown
By: 'Daniel'
Jun 21,2021
0 people found
this helpful
me and my girlfriend we tried to rent a 1 bed flat from this company, we`ve seen the property, we were pleased of what we have seen and, as the agent, Elliot, has told us, we've sent an email stating that we want to rent ...
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“Been using Spencer Munsons for 14+ yrs...”

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Mar 14,2021
Minithumbup
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Spencer
By: 'Philip'
Mar 14,2021
0 people found
this helpful
To date we have been using Spencer Munsons for over 14 years as our lettings management company for our London apartment. During this time we have had only one short void period due to the tenant having to return home (abroad) after a family crisis, which ...
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“Dont use them! Not professional!!...”

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Nov 12,2019
Minithumbdown
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Spencer
By: 'P'
Nov 12,2019
1 people found
this helpful
Dont use them! My partner and I are using them for over year and a half and had problems with our extractor fan in the bathroom since we entered the property. From the first month we asked them to repair it. nothing Has happened, we ...
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“Renting with Spencer Munson was a frustrating......”

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Aug 19,2019
Minithumbdown
By: 'Nida'
Aug 19,2019
2 people found
this helpful
Renting with Spencer Munson was a frustrating experience from beginning to end. 1. When we first put a holding deposit to rent our flat we were told we had to get dozens of documents together, including mortgage statements from parents and a contract from a future ...
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“Superb, efficient, good for value, caring and professional service from letting to sale....”

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Jul 11,2019
Minithumbup
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Spencer
By: 'Julie'
Jul 11,2019
0 people found
this helpful
I have had a relationship with Spencer Munson for the past 12 years. We bought our flat in London and we live in the Midlands. Of course this quite a distance and Spencer has supported us throughout the years. We bought our flat to rent out ...
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“Appalling Customer Service...”

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Jul 30,2018
Minithumbdown
By: 'Anurag'
Jul 30,2018
3 people found
this helpful
Appalling customer service and they don't really care for tenants once you have rented the property from them. Dishwasher at the property broken for 3 weeks and nothing is happening even after repeated complaints. Also had power issues in the property and we have been without ...
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“I have found the service to be excellent by Anni ......”

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May 05,2017
Minithumbup
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Anni
By: 'Katrina'
May 05,2017
0 people found
this helpful
I have found the service to be excellent by Anni and she has been professional and has answered any queries in a timely manner. I would recommend Anni to others....
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“Annie's support throughout had been exceptional to say the least. ......”

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Mar 31,2017
Minithumbup
By: 'Salwa'
Mar 31,2017
0 people found
this helpful
Annie's support throughout had been exceptional to say the least. She helped us in a situation that no other state agent were able to demonstrate. From the very first call to the very last moment of picking up the keys her professionalism and genuine desire ...
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“Had the pleasure of dealing with these two at Spencer ......”

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Nov 21,2016
Minithumbup
By: 'Tom'
Nov 21,2016
0 people found
this helpful
Had the pleasure of dealing with these two at Spencer Munson when I was looking for a new place. I have to mention Lauren too, she was very helpful on the viewings and every question I asked was answered. Annie made the paperwork easier to ...
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Comment on agent fees
The fee's are reasonable
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“It was pleasure dealing with Annie , very helpful. Rented a ......”

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Sep 07,2016
Minithumbup
By: 'AIB'
Sep 07,2016
1 people found
this helpful
It was pleasure dealing with Annie , very helpful. Rented a property from S & M ,overall experience could have been more friendly and less stressful but Annie was very helpful throughout...
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“We are well and fully satisfied with the service we ......”

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Aug 18,2016
Minithumbup
By: 'Mike'
Aug 18,2016
0 people found
this helpful
We are well and fully satisfied with the service we from this agent. Especially from Maxine and Annie who facilitated us with the whole process. They were are professional and friendly to us right from viewing to moving in and quick in responding to resolve ...
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Comment on agent fees
We had no issues with that
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“Everything was done quickly, politely and efficiently. There was a ......”

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Jul 26,2016
Minithumbup
By: 'Fred'
Jul 26,2016
0 people found
this helpful
Everything was done quickly, politely and efficiently. There was a problem with the referencing company and they were very good at being mediators and sorting it out as soon as possible....
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Comment on agent fees
I am never a fan of agency fees and I always feel they are too high but that is not Spencer Munson's fault.
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“I received the best service from these letting agents. All ......”

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May 19,2016
Minithumbup
By: 'Belinda'
May 19,2016
0 people found
this helpful
I received the best service from these letting agents. All my questions were answered with respect. I was directed to other companies related to my tenancy as necessary....
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Comment on agent fees
Fees were acceptable.
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“In the 6 years that I have been with Spencer Munson ......”

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May 13,2016
Minithumbup
By: 'David'
May 13,2016
0 people found
this helpful
In the 6 years that I have been with Spencer Munson as a Landlord I have found their service to be simply excellent! Emails and telephone calls are prompt, issues are dealt with quickly and efficiently and the management service beyond expectations. Maxine and Danielle are ...
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Comment on agent fees
Fees are in line with current rates.
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“I've just transitioned over to Spencer Munson and found the ......”

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May 11,2016
Minithumbup
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Spencer
By: 'From'
May 11,2016
0 people found
this helpful
I've just transitioned over to Spencer Munson and found the transition to be very smooth. When doing my diligence on agents, Spencer was able to answer my questions thoroughly and honestly and gave me comfort that my property would be in good hands. I look ...
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Comment on agent fees
Competitive fees.
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“Both Annie and Maxine made what would have been a ......”

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May 10,2016
Minithumbup
By: 'C'
May 10,2016
0 people found
this helpful
Both Annie and Maxine made what would have been a very stressful process so easy and simple. They were very efficient, pleasant and extremely helpful....
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“I've had a very positive experience with this agency. They ......”

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May 05,2016
Minithumbup
By: 'M'
May 05,2016
0 people found
this helpful
I've had a very positive experience with this agency. They were very professional, efficient and honest. I found them pleasant to deal with and I could see they really enjoy what they do. I would definately recommend this agency to others. Thanks to Annie and ...
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“Annie an amazing Agent who helped me in the process ......”

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Apr 14,2016
Minithumbup
By: 'Ali'
Apr 14,2016
0 people found
this helpful
Annie an amazing Agent who helped me in the process of finding the right place for me and my wife in the right location. Brilliant customer service from her and the team. I would highly recommend to see the girls in their office on the ...
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Comment on agent fees
Good
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“I moved into my flat at the beginning of the ......”

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Apr 13,2016
Minithumbup
By: 'Felix'
Apr 13,2016
0 people found
this helpful
I moved into my flat at the beginning of the month. Annie and Maxine were both professional and very helpful throughout the whole process. I was very impressed with their customer service. I would 100% recommend them in future to any family and friends looking to ...
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Comment on agent fees
Good
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“Very professional service, hassle free and lightning fast letting. Cannot ......”

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Mar 10,2016
Minithumbup
By: 'ellie'
Mar 10,2016
0 people found
this helpful
Very professional service, hassle free and lightning fast letting. Cannot fault the staff, brilliant, friendly and very knowledgeable thank you...
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Comment on agent fees
The fee is well worth the service provided.
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“I found thus agency so helpful and professional. They helped ......”

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Mar 09,2016
Minithumbup
By: 'H'
Mar 09,2016
0 people found
this helpful
I found thus agency so helpful and professional. They helped us find our flat, which we love, and guided us through all the paperwork and things with ease. Since moving in, theyve been so on top of any queries and repairs. Especially Annie & Maxine, delightful ...
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“found every one very helpful at all times from arranging ......”

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Feb 08,2016
Minithumbup
By: 'astin'
Feb 08,2016
0 people found
this helpful
found every one very helpful at all times from arranging attendances and giving information ,e mails were replied to very quickly all in all top service...
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Comment on agent fees
good
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“Overall experience - Excellent - One word can explain all ......”

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Jan 22,2016
Minithumbup
By: 'Ahmad'
Jan 22,2016
0 people found
this helpful
Overall experience - Excellent - One word can explain all aspect of the process and experience. From viewing to last day of collecting keys....
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Comment on agent fees
Reasonable.
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“Everyone I speak to at Spencer Munson's are helpful, knowledgable ......”

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Jan 21,2016
Minithumbup
By: 'Gill'
Jan 21,2016
0 people found
this helpful
Everyone I speak to at Spencer Munson's are helpful, knowledgable and polite. Danielle seems to be able to resolve anything and everything and Maxine helped me in particular recently with getting everything set up for new tenants and following up on a query I had ...
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Comment on agent fees
Competitive
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“I have had the pleasure of using Spencer Munson Lettings & ......”

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Dec 01,2015
Minithumbup
By: 'Mr'
Dec 01,2015
0 people found
this helpful
I have had the pleasure of using Spencer Munson Lettings & Sales to let my own property and to also rent a property. The majority of my dealings have been with Annie Munday, who I have always found to be extremely professional, honest and definitely someone ...
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Tenant Fees

Tenancy Information Fees for a standard Assured Shorthold Tenancy (AST):

Holding Deposit - Equivalent to a maximum of 1 week's rent.

Rent - Equivalent to a minimum of 1 month's rent.

Dilapidation Deposit - Equivalent to a maximum of 5 weeks' rent for tenancies with an annual rent under £50,000 or 6 weeks' rent for those £50,000 per year and over.

Permitted payments during an AST:

Rent - Regular payments of rent as specified within the tenancy agreement.

Changes to the Tenancy - £50 inc VAT, or reasonable costs incurred if higher.

Surrender of a tenancy - The related charges and losses incurred by the landlord to end the tenancy early and re-market the property, source and reference suitable tenants and progress an application through to a successful start of a new tenancy.

Payments of utilities, communication services, TV licence and council tax.

Late Payments of Rent - A default fee of 3% above the Bank of England base rate of the agreed monthly rent after 14 days in arrears.

Lost keys and/or security devices - All associated costs of the relevant contractor concerned.

Company Let (Non Housing Act Tenancy) Administration

Non-refundable holding deposit - £750 from which the administration and reference fees are taken

Fee - £360 inc VAT

Reference Fee - £120 inc VAT plus £120 inc VAT for a guarantor

Rent - Equivalent to a minimum of 1 months rent.

Dilapidation Deposit - Equivalent to 6 weeks rent.

Renewal fee - £180 inc VAT

Check Out Inspection: 1 bedroom property- £90 inc VAT 2 bedroom flat - £100 inc VAT 2 bedroom house - £120 inc VAT 3 bedroom property - £140 inc VAT 4 bedroom property - £170 inc VAT 5 bedroom property and over - £200 inc VAT (Furnished properties incur a surcharge of 15%)

Pet deed - £60 inc VAT plus additional deposit of £300 (up to 2 bedrooms), £600 (3 bedrooms) or £800 (4 bedrooms plus)

During a tenancy: Abortive Property Visit - £60 inc VAT

Changes to the Tenancy - £120 inc VAT

Early Surrender of Tenancy - the related charges and losses incurred by the landlord to re-market the property, source and reference suitable tenants and progress an application through to a successful start of a new tenancy.

Dishonoured Payments - £36 inc VAT.

Late Payments of Rent - £24 inc VAT per written reminder.

Possession Costs - Any legal fees associated with obtaining vacant possession of the rental property. Copies of previously supplied documents - £30 inc VAT per document

Tenant Protection:

Client Money Protection: Propertymark (formally known as ARLA) -

Redress scheme: The Property Ombudsman -
Last updated at 16/01/2020, 5:10 PM by Spencer Munson
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:28 PM 01/11/2017 by allAgents

Awards won by Spencer Munson Property Services, South Woodford E18 2QP



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Spencer Munson Property Services

Branch - South Woodford, E18

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