50% sales valuation accuracy
100% sales fee satisfaction
Jun 02,2015
Jun 02,2015
3
people found
this helpful
this helpful
my son had rented a ground floor. On collecting the keys he was told by the agents that they had a problem with the letterbox and he should try it. He told them he could not access it and it has taken over 3 weeks to rectify. The door locked us in from the inside when we arrived and we had to climb out through the window. Reported to Boydens. Landlord said it must be my sons fault and lock had not been replaced. It is a town centre ground floor flat with no window locks. We queried this as you cannot sleep with any windows open and the landlords response was we have never had a break in so I wont fit them .I suppose on this basis he does not have car or like insurance then. We asked if we could fit locks at our expense and have had no response in 3 weeks. The flat has a TV ariel point but it dosnt work. Landlord blames previous tennant but will not fix it. It appears Boyden are oK if you are a landlord but as a tennant they are quite happy to take the money but will not provide a service. This review is submitted as a landlord myself letting out my property through a reputable letting agency
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Latest Reviews
14th Mar 2017
reviewed by 'ratboy'
2nd Jun 2015
reviewed by 'keith'
Opening Hours
Address
Boydens
121 High Street
Kelvedon
Essex
CO5 9AA
01376 570335
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 14,2017
Mar 14,2017
6
people found
this helpful
this helpful
Absolutely awful. I could go into massive detail but I don't have the time to waste on a company like Boydens. Rats in the house.....complain to Boydens.................get chucked out. Pest controller report is attached as proof.
NEVER HAVE ANY DEALINGS WITH BOYDENS. OR ...
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Jun 02,2015
Jun 02,2015
3
people found
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this helpful
my son had rented a ground floor. On collecting the keys he was told by the agents that they had a problem with the letterbox and he should try it. He told them he could not access it and it has taken over 3 weeks to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaint Handling Procedure (CHP): A written statement is available at all offices but below is a copy:
As a regulated RICS (Royal Institution of Chartered Surveyors) firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
Please provide details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
Miss Cheryl Cox M.A.R.L.A., Office Manager, Boydens, Aston House, 57-59 Crouch Street, Colchester, Essex, CO3 3EY T: 01206 771210 E: [email protected]
We will consider your complaint as quickly as possible, and will acknowledge receipt of your written complaint within 3 working days. We will send a formal written outcome of the complaint investigation within 15 working days of receipt of the complaint.
Last updated at 4:22 PM 09/02/2018 by Louise Pemble
As a regulated RICS (Royal Institution of Chartered Surveyors) firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
Please provide details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
Miss Cheryl Cox M.A.R.L.A., Office Manager, Boydens, Aston House, 57-59 Crouch Street, Colchester, Essex, CO3 3EY T: 01206 771210 E: [email protected]
We will consider your complaint as quickly as possible, and will acknowledge receipt of your written complaint within 3 working days. We will send a formal written outcome of the complaint investigation within 15 working days of receipt of the complaint.
