0% sales valuation accuracy
0% sales fee satisfaction
Jun 02,2015
Jun 02,2015
8
people found
this helpful
this helpful
Absolutely terrible service, all seemed well at the start until they got my holding deposit or as they like to call it
on refundable good will fund. I failed my credit check and I was told contradicting things regarding securing a guarantor, I called several times per day and sent emails, no one ever replied. When I did speak to them they're only response was they where waiting on a reply from the landlord. I was promised guarantor forms to be emailed on several occasions this never happened.
Eventual after driving over 200 miles to get guarantor forms filled out and hand delivered I was told that they had taken another tenant, they apologised and told us that this was not normal practice, reading the threads I beg to differ.
We where told that they would arrange something regarding our good intent fund the arrangement turned out to be that Kings would keep the lot.
After I complained I received a sarcastic reply asking for documents to prove my complaint and that they dispute they had acted unprofessionally.
I will be reporting to trading standards and who ever else may be able to help. *
They will not accept a guarantor therefore you're deposit will be lost for Kings doing approx 3 mins of work running a credit check.
on refundable good will fund. I failed my credit check and I was told contradicting things regarding securing a guarantor, I called several times per day and sent emails, no one ever replied. When I did speak to them they're only response was they where waiting on a reply from the landlord. I was promised guarantor forms to be emailed on several occasions this never happened.
Eventual after driving over 200 miles to get guarantor forms filled out and hand delivered I was told that they had taken another tenant, they apologised and told us that this was not normal practice, reading the threads I beg to differ.
We where told that they would arrange something regarding our good intent fund the arrangement turned out to be that Kings would keep the lot.
After I complained I received a sarcastic reply asking for documents to prove my complaint and that they dispute they had acted unprofessionally.
I will be reporting to trading standards and who ever else may be able to help. *
They will not accept a guarantor therefore you're deposit will be lost for Kings doing approx 3 mins of work running a credit check.
What agent could do to change your mind?
Acted fairly and professionally, resolved the complaint decently.Attached Filesnbsp;
Comment on agent fees
A waste of money, they may have well have mugged me.
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Latest Reviews
2nd Jun 2015
reviewed by 'Gary'
Opening Hours
Address
Kings Group
28 Maidenhead Street
Hertford
Hertfordshire
SG14 1DR
01992 586570
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 2 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 08,2017
Jun 08,2017
5
people found
this helpful
this helpful
Never would I use this agent again. Useless at best. Totally unprofessional and would never recommend again. To say I am a dis-satisfied customer, is a total understatement...
read full review
read full review
Comment on agent fees
Fees competitive but not worth paying.
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Yes
Yes
Oct 11, 2017
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(2)
Searched our large database , there is no record of this person. We take all offers seriously. If you provide us with your contact details and address you offered on, we will look into this for you. ...
Jun 08,2017
Jun 08,2017
4
people found
this helpful
this helpful
Never would I use this agent again. Useless at best. Totally unprofessional and would never recommend again. To say I am a dis-satisfied customer, is a total understatement...
read full review
read full review
Comment on agent fees
Fees competitive but not worth paying.
Was this helpful?
Yes
Yes
Jun 02,2015
Jun 02,2015
8
people found
this helpful
this helpful
Absolutely terrible service, all seemed well at the start until they got my holding deposit or as they like to call it
on refundable good will fund. I failed my credit check and I was told contradicting things regarding securing a guarantor, I called several ...
read full review
read full review
What agent could do to change your mind?
Acted fairly and professionally, resolved the complaint decently.Attached Filesnbsp;
Comment on agent fees
A waste of money, they may have well have mugged me.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
