94% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
May 27,2015
May 27,2015
1
people found
this helpful
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May 16
Hello Mr Richardson,
I am writing to you to thank you for the excellent service we received from your team at the Chelmsford branch - in particular James Knight and Damian Buck.
Immediately we signed with Haart we could see the difference from our previous Estate Agents in terms of attitude, professionalism and communication.
Ben explained to us at the outset that our semi rural location was going to be the key to our sale but that effectively we were still asking a lot of money for what was, at the end of the day, still a two bed semi. This set our expectations correctly from the start - it was explained that we wouldn't have a lot of viewers but those people that were sent to view would be people who would value what this house had to offer. This proved to be very true, the team were extremely proactive and their efforts to send the right people to us meant that we received positive feedback which was very encouraging and made us know that, after our previous bad experience, we were now on the right track.
Both Damian and James are very efficient, they own the process and always do what they say they will do, if they don't have an answer then they will find it and most importantly they engage with you and show a personal interest in driving things forward.
In the last few weeks coming up to exchange there were the normal delays and communication problems but James really took control and established the contacts that were needed to push this along. We are absolutely sure that without James taking such an active role it could have drifted for several more weeks. By this stage I had handed in my notice to take up a new job in Cornwall at the beginning of July and there was the awful realisation that if we lost this sale I would be living in Chelmsford and working in Cornwall. Throughout this period James was incredibly supportive and understood that I needed reassurance to know that we were progressing and he stayed in daily contact, sometimes even 3/4 times a day. We so appreciated this because we could tell how busy he was with other appointments and clients yet he never once made me feel I was being a pest and never rushed to close off a conversation when I was telling him yet again how stressful it all was - as if he didn't know !
We have been extremely impressed and we will never let anybody say to us ' I don't know what estate agents do for their money' - because we definitely do know !
Please pass on our thanks to the whole team, particularly Aaron, Justine and Ben, they are a real credit to you.
Thank you again - you have all played a big part in making our dream of moving to Cornwall come true,
Regards from Kerry and Neil F
Hello Mr Richardson,
I am writing to you to thank you for the excellent service we received from your team at the Chelmsford branch - in particular James Knight and Damian Buck.
Immediately we signed with Haart we could see the difference from our previous Estate Agents in terms of attitude, professionalism and communication.
Ben explained to us at the outset that our semi rural location was going to be the key to our sale but that effectively we were still asking a lot of money for what was, at the end of the day, still a two bed semi. This set our expectations correctly from the start - it was explained that we wouldn't have a lot of viewers but those people that were sent to view would be people who would value what this house had to offer. This proved to be very true, the team were extremely proactive and their efforts to send the right people to us meant that we received positive feedback which was very encouraging and made us know that, after our previous bad experience, we were now on the right track.
Both Damian and James are very efficient, they own the process and always do what they say they will do, if they don't have an answer then they will find it and most importantly they engage with you and show a personal interest in driving things forward.
In the last few weeks coming up to exchange there were the normal delays and communication problems but James really took control and established the contacts that were needed to push this along. We are absolutely sure that without James taking such an active role it could have drifted for several more weeks. By this stage I had handed in my notice to take up a new job in Cornwall at the beginning of July and there was the awful realisation that if we lost this sale I would be living in Chelmsford and working in Cornwall. Throughout this period James was incredibly supportive and understood that I needed reassurance to know that we were progressing and he stayed in daily contact, sometimes even 3/4 times a day. We so appreciated this because we could tell how busy he was with other appointments and clients yet he never once made me feel I was being a pest and never rushed to close off a conversation when I was telling him yet again how stressful it all was - as if he didn't know !
We have been extremely impressed and we will never let anybody say to us ' I don't know what estate agents do for their money' - because we definitely do know !
Please pass on our thanks to the whole team, particularly Aaron, Justine and Ben, they are a real credit to you.
Thank you again - you have all played a big part in making our dream of moving to Cornwall come true,
Regards from Kerry and Neil F
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Latest Reviews
10th Oct 2024
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3rd Jul 2019
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 100% | £138,000 | £428,000 |
| Lettings | 100% | 99% | £1,000 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 1 | 1 | 15 | 0 | 3 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 10,2024
Oct 10,2024
0
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I was helped to a very high standard by Janki Lodhia, whilst dealing with an issue with my property.
Janki kept me informed throughout the process and was always available to contact.
I’d highly recommend haart and their managed service!...
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Mar 27,2024
Mar 27,2024
0
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I am giving Millie Fisher 5 Star rating because all the issues that have been raised by the tenant or me have always been dealt with and solved by Millie. I have worked with Millie for many years and she has been the bridge between the ...
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Sep 24,2021
Sep 24,2021
0
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Excellent and very warm service!!!!!
We walked in and were met by Shannon’s very warm smile. She patiently listened to us, took details down and showed us the only property available close to what we were looking for. Knowing the property didn’t tick ...
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Aug 07,2021
Aug 07,2021
0
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Recently purchased a retirement property for my aunt in Chelmsford . Many thanks to Leah for all her help in keeping us updated with all the necessary information we needed & making our purchase smooth & problem free ....
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Jul 03,2019
Jul 03,2019
0
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Thank you very much Ollie for the superb service provided during our property search. We traveled from west Wales and this was a challenge for us. Ollie is very easy to contact, friendly and helpful....
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Feb 28,2019
Feb 28,2019
0
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James, was extremely friendly and supportive throughout the whole selling and buying process. Making it a less stressful time. James always kept me updated...
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Comment on agent fees
Fair
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Feb 28,2019
Feb 28,2019
0
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James has been extremely helpful and has always kept me updated on everything.
I have found him to always be polite, helpful, positive and professional. He has explained everything to me, making sure I understand.
Nothing has been any problem and he has also helped ...
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Comment on agent fees
Good normal fees.
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Aug 09,2018
Aug 09,2018
0
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James and Max were fantastic through what proved to be a stressful and challenging chain! They had a lot of chasing to do with some parts of the chain and despite frustrations from everyone, they were professional throughout and provided regular updates which I really ...
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Comment on agent fees
Not the cheapest at all but you get what you pay for. My purchase was unfortunately through an online agent and the difference in service was incredible.
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Jun 08,2018
Jun 08,2018
0
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Bank manager was extremely rude and aggressive towards me. Started screaming at me into front of the other members of the branch. The other employee just stood there, watched and did nothing. I understand it might be busy and stressful but don't take it out ...
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Jun 08, 2018
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(1)
Good morning John,
Could you please let me know when this incident happened? I have worked in the Chelmsford office for over three years and in this time never had anyone I work with scream at a client. As you'll be able to see from our other reviews on this site and Google we pride ourselves on our customer service.
Please feel free to call me on 01245269980 to discuss in full.
James Knight
Sales Executive
Haart Chelmsford ...
May 28,2018
May 28,2018
0
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All brilliant good communication and personable staff kept in touch with developments followed up in writing good amount of viewings...
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Comment on agent fees
Average
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Mar 29,2018
Mar 29,2018
0
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We would like to say a massive Thankyou to Haart Chelmsford Damian, Max and especially James. The team worked very hard on the sale of my dads house, nothing was too much trouble, we were kept up to date on all progress of our sale ...
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Comment on agent fees
Good
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Mar 29, 2018
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(1)
HI Rachel,
Thank you for your glowing review of our Chelmsford branch, we're pleased to hear they worked hard on the sale of your dad's house and you were kept up to date every step of the way. We will pass this feedback on,
Regards
Ross ...
Dec 11,2017
Dec 11,2017
0
people found
this helpful
this helpful
We have no complaints with Haart Chelmsford whatsoever. James and Damian were our main contacts and were great throughout. They always responded to calls in a timely manner, chased up and down the chain to ensure things progressed, and kept us informed throughout. Nothing was ...
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Mar 09, 2018
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(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Aug 16,2017
Aug 16,2017
1
people found
this helpful
this helpful
Damian and James worked tirelessly to get us moved to our dream house. They supported us through various challenges in a supportive and friendly way, answering all our calls promptly....
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Mar 09, 2018
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Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Mar 27,2017
Mar 27,2017
0
people found
this helpful
this helpful
Damian and James have been brilliant. They have always responded to my calls quickly and have chased endlessly to ensure things progressed and kept me up to date and reassured. I would recommend using them to anyone without hesitation. The whole team are fantastic and ...
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Comment on agent fees
Higher than some but worth paying.
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Mar 09, 2018
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(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Nov 26,2016
Nov 26,2016
0
people found
this helpful
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They do not care about their tenants and do anything they can to gain more money. Took over a month to give deposit back, did not respond to emails about property and when confronted by phone call did not take much responsibility or interest.
Landlord ...
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Nov 28, 2016
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(1)
Hi AmberJames,
We're very sorry to hear about your poor experience with our Chelmsford branch, please email in to our help team with all the details at [email protected].
Thank you,
Regards
Ross ...
Oct 24,2016
Oct 24,2016
0
people found
this helpful
this helpful
Always kept updated and got a quick sale at price promised. Would definitely go to Haart if we need to sell or buy again. 10 out of 10....
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Comment on agent fees
Fees were a little higher than we expected but the service was good.
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Oct 24, 2016
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(1)
Hi Lee,
Thanks for your kind review of our Chelmsford branch. We're pleased to hear they kept you updated and provided a quick and satisfactory sale. We will pass this feedback on.
Regards
Ross ...
Oct 10,2016
Oct 10,2016
0
people found
this helpful
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I found Haart Chelmsford to be very professional and easy to use when they dealt with the sale of 2 houses to buy 1 in a complicated chain. They were always happy to help and returned calls when I left messages. They dealt with my queries quickly ...
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Comment on agent fees
The fees are slightly higher than some other estate agents but I would have absolutely no hesitation in using them again.
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Oct 10, 2016
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Hi there,
Thanks for your kind review of our Chelmsford branch. We're pleased to hear they provided a professional and prompt experience throughout. We will pass this feedback on.
Regards
Ross ...
Sep 20,2016
Sep 20,2016
0
people found
this helpful
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Overall very pleased with the service we received from all members of the team. James and Damien are very good at chasing the solicitors and keeping you updated. Good experience with haart....
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Comment on agent fees
Good
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Sep 19,2016
Sep 19,2016
1
people found
this helpful
this helpful
I placed my flat on the market in Jan 2016 after my partner relocated. James and Steve came round and made the initial meeting very comfortable. Within a couple of days an open house was arranged and the flat was sold within the week (and above ...
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Comment on agent fees
The fees were higher than some I had seen however I believe the service was worth the price! I have no regrets in choosing haart
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Sep 20, 2016
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(1)
Hi Lyndsey,
Thank you for your kind review of our Chelmsford branch. We're pleased to hear you received a professional and comfortable experience throughout. We will pass this feedback on.
Regards
Ross ...
Sep 19,2016
Sep 19,2016
1
people found
this helpful
this helpful
I just want to say it's been a pleasure to deal with Damian and James.
It was not easy to sell my flat but I am very impressed with the professional service I had with you two.
I have to say James and Damian are ...
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Comment on agent fees
Good
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Sep 20, 2016
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Hi Raj,
Thank you for your kind review of our Chelmsford branch. We're pleased to hear they provided an impressive and professional service throughout. We will pass this feedback on.
Regards
Ross ...
Sep 19,2016
Sep 19,2016
0
people found
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We recently bought a property through Haart. From start to finish they were consistently helpful and friendly to work with. They were great with negotiating with both sets of solicitors as we had a hold up at one point. Throughout they were professional and if ...
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Comment on agent fees
N/A
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Sep 16,2016
Sep 16,2016
1
people found
this helpful
this helpful
I found Haart an excellent company to deal with when selling my home. I encountered a few difficulties from other parties involved and each time James helped and supported me through the situation. He has even been extremely helpful when purchasing my new home and ...
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Comment on agent fees
I think the fees are slightly higher than other agents but they are a company with a professional approach to when dealing with both the seller and purchaser.
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Sep 19, 2016
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Hi Helen,
Thanks for your kind review of our Chelmsford EA branch. We're pleased to hear they provided a helpful service throughout. We will pass this feedback on.
Regards
Ross ...
May 27,2015
May 27,2015
1
people found
this helpful
this helpful
May 16
Hello Mr Richardson,
I am writing to you to thank you for the excellent service we received from your team at the Chelmsford branch - in particular James Knight and Damian Buck.
Immediately we signed with Haart we could see the difference from our ...
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read full review
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May 27, 2015
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(1)
Hi Kerry and Neil,
This is lovely to hear, thank you for taking the time to leave a review. We are really pleased to hear about your experience and the service you received from the Chelmsford team. We will ensure this is passed on to them as I am sure they would love to hear your feedback.
All the best for the future!
Melanie Smith
Customer Relations Manager ...
May 25,2015
May 25,2015
1
people found
this helpful
this helpful
Haart Chelmsford have been a pleasure to sell our property with. The team were amazing and very understanding of our personal circumstances. Myself and my partner are in the process of adoption and it was important we sold as quickly as possible but obviously for ...
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May 27, 2015
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Hi Paul,
We are so pleased to hear about your experience and the help you received from our Chelmsford team, thank you for taking the time to leave us this lovely review.
All the very best for the future!
Melanie Smith
Customer Relations Manager ...
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This is lovely to hear, thank you for taking the time to leave a review. We are really pleased to hear about your experience and the service you received from the Chelmsford team. We will ensure this is passed on to them as I am sure they would love to hear your feedback.
All the best for the future!
Melanie Smith
Customer Relations Manager