0% lettings valuation accuracy
0% lettings fee satisfaction
May 26,2015
May 26,2015
2
people found
this helpful
this helpful
DO NOT USE!!!
These estate agents are unbelievably unprofessional, inefficient and useless! I do not have time to state all reasons but these are my top 5:
- it took TWO MONTHS to give me my deposit back (and that was without claims - just pure incompetency)
- Repairs in my only bathroom (all pipes clogged) took FOUR working days to repair
- they lost both sets of extra keys to my flat within the first two months of my tenancy
- six weeks before end of tenancy a contractor broke my shower curtain which hadn't been fixed by the time I vacated the flat (usually contractors are not even sent out when repairs are promised to be made)
- personnel is rude and incompetent, they don't answer emails, promise to call back but never do, cannot do their job, there are lots of branches which don't communicate with each other and you are rarely able to speak to the same person twice
I am utterly disappointed by the service provided - which frankly is a bad joke - and urge everybody to stay away from these agents. It is not worth doing any business with them and you will be better off anywhere else. They are absolutely shocking and a nightmare to let from!
DO NOT USE!!!
These estate agents are unbelievably unprofessional, inefficient and useless! I do not have time to state all reasons but these are my top 5:
- it took TWO MONTHS to give me my deposit back (and that was without claims - just pure incompetency)
- Repairs in my only bathroom (all pipes clogged) took FOUR working days to repair
- they lost both sets of extra keys to my flat within the first two months of my tenancy
- six weeks before end of tenancy a contractor broke my shower curtain which hadn't been fixed by the time I vacated the flat (usually contractors are not even sent out when repairs are promised to be made)
- personnel is rude and incompetent, they don't answer emails, promise to call back but never do, cannot do their job, there are lots of branches which don't communicate with each other and you are rarely able to speak to the same person twice
I am utterly disappointed by the service provided - which frankly is a bad joke - and urge everybody to stay away from these agents. It is not worth doing any business with them and you will be better off anywhere else. They are absolutely shocking and a nightmare to let from!
DO NOT USE!!!
What agent could do to change your mind?
Get their act together! Their service is shocking, so put some standards and processes in place and select your personnel better. Have reliable, professional, knowledgeable people who actually care work for you!Attached Filesnbsp;
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Latest Reviews
26th May 2015
reviewed by 'NoMonkeyBusiness'
Opening Hours
Address
Connells
5 Rotary Way
Banbury
Oxfordshire
OX16 1ER
01295257323
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £625 | £1,175 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Jul 04,2016
Jul 04,2016
2
people found
this helpful
this helpful
Having rented through Connells for alomost three years, I have experienced very mixed levels of customer service. Our dealings at branch level were brief as they passed maintenance issues onto a centralised office once the initial paperwork and handover was complete, but we found the ...
read full review
read full review
Comment on agent fees
As per my review comments, renewal fees are too high and not enough is done to encourage tenants to stay with Connells when moving into another property, as you are subject to the same fees as new tenants.
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May 26,2015
May 26,2015
2
people found
this helpful
this helpful
DO NOT USE!!!
These estate agents are unbelievably unprofessional, inefficient and useless! I do not have time to state all reasons but these are my top 5:
- it took TWO MONTHS to give me my deposit back (and that was without claims - just pure ...
read full review
read full review
What agent could do to change your mind?
Get their act together! Their service is shocking, so put some standards and processes in place and select your personnel better. Have reliable, professional, knowledgeable people who actually care work for you!Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
