0% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
May 25,2015
May 25,2015
4
people found
this helpful
this helpful
Appalling customer service and thoroughly unprofessional. The property was let unfurnished except for one bed, but when we moved in it had a table and chairs plus a full carload of other items in it, ranging from a vacuum cleaner to an 80s mullet wig so clearly wasn't inspected before the tenancy started.
On initial viewing we had noted a number of issues with the electrics and were assured they were fixed, but when we moved in we found plug sockets not attached to the walls and several of the lighting units were so insecurely attached to the ceiling that they could be rotated through 90 degrees, so it was knowingly let in an unsafe state. We were also required by contract to have the windows cleaned but on arrival the windows were so covered in bird poo and smeared that you couldn't see through them.
The letting agents rarely responded to emails or to requests to call, so we never knew whether our emails had been received or any action was being taken. As this included emails to report inventory amendments, items taken away from the property by the landlord, a lack of hot water, damage to the fences in high winds, and our willingness to move out early, this represents a failure to fulfil their most basic duty of care towards the tenant and the landlord's property. We were told that this was because it was their policy not to reply to tenants unless they had something they wanted to communicate to us.
On top of that they were thoroughly disorganised. For example, having indicated that we would be willing to move out early to enable another tenant to move in, they failed to organise this with us despite having two weeks to do so, but then arranged a checkout day with the inventory clerk, so that we were given less than 24 hrs to vacate. When we refused to move out on that notice a new date was agreed, but they only found out that no agent was available to take the keys and do the inventory when we rang at 8pm the night before to ask whether they still intended for us to vacate the property as nobody had been in contact with us.
In the end they had to do the checkout themselves, thus not following best practice of having an independent inventory done. They also did not follow best practice in telling us we could not attend the final inventory whereas this is in fact recommended to avoid disputes.
The inventory charges were then unreasonable and would not have stood up at arbitration. When we required them to take it to ADR they made an offer for us to pay £25 out of the more than £100 they initially requested, I believe because they knew none of it would stand up. We eventually agreed to pay the £25 because the stress of having to complete all the paperwork wasn't worth it for that amount but the
eason for the deduction was completely illegitimate as it included a fee of £5 to change a bulb which wasn't listed on the opening inventory and for a professional deep clean of an oven, even though the opening inventory noted it had burned on grease and we had given it an overnight treatment plus spent several hours scrubbing, leaving it cleaner than when we moved in.
Had we accepted the original deductions we would also have been paying for damage which was not our fault which had been reported during the periodic inspections but mysteriously not ended up being documented, and a deduction to have the garden done because we had done it 10 days before leaving, not on the day, despite a tenancy agreement that only required the garden to be kept according to the season.
I would neither rent from Belvoir nor let a property through them again.
On initial viewing we had noted a number of issues with the electrics and were assured they were fixed, but when we moved in we found plug sockets not attached to the walls and several of the lighting units were so insecurely attached to the ceiling that they could be rotated through 90 degrees, so it was knowingly let in an unsafe state. We were also required by contract to have the windows cleaned but on arrival the windows were so covered in bird poo and smeared that you couldn't see through them.
The letting agents rarely responded to emails or to requests to call, so we never knew whether our emails had been received or any action was being taken. As this included emails to report inventory amendments, items taken away from the property by the landlord, a lack of hot water, damage to the fences in high winds, and our willingness to move out early, this represents a failure to fulfil their most basic duty of care towards the tenant and the landlord's property. We were told that this was because it was their policy not to reply to tenants unless they had something they wanted to communicate to us.
On top of that they were thoroughly disorganised. For example, having indicated that we would be willing to move out early to enable another tenant to move in, they failed to organise this with us despite having two weeks to do so, but then arranged a checkout day with the inventory clerk, so that we were given less than 24 hrs to vacate. When we refused to move out on that notice a new date was agreed, but they only found out that no agent was available to take the keys and do the inventory when we rang at 8pm the night before to ask whether they still intended for us to vacate the property as nobody had been in contact with us.
In the end they had to do the checkout themselves, thus not following best practice of having an independent inventory done. They also did not follow best practice in telling us we could not attend the final inventory whereas this is in fact recommended to avoid disputes.
The inventory charges were then unreasonable and would not have stood up at arbitration. When we required them to take it to ADR they made an offer for us to pay £25 out of the more than £100 they initially requested, I believe because they knew none of it would stand up. We eventually agreed to pay the £25 because the stress of having to complete all the paperwork wasn't worth it for that amount but the
eason for the deduction was completely illegitimate as it included a fee of £5 to change a bulb which wasn't listed on the opening inventory and for a professional deep clean of an oven, even though the opening inventory noted it had burned on grease and we had given it an overnight treatment plus spent several hours scrubbing, leaving it cleaner than when we moved in.
Had we accepted the original deductions we would also have been paying for damage which was not our fault which had been reported during the periodic inspections but mysteriously not ended up being documented, and a deduction to have the garden done because we had done it 10 days before leaving, not on the day, despite a tenancy agreement that only required the garden to be kept according to the season.
I would neither rent from Belvoir nor let a property through them again.
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Latest Reviews
22nd Jun 2016
reviewed by 'Mercy'
25th May 2015
reviewed by 'Caroline'
Opening Hours
Address
Belvoir
89 Queen Street
Morley,Leeds
West Yorkshire
LS27 8DX
0113 2234535
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 50% | £0 | £0 |
| Lettings | 0% | 50% | £525 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- LS1
- Leeds
- LS2
- LS3
- LS4
- LS5
- LS6
- LS7
- LS8
- LS14
- LS17
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 22,2016
Jun 22,2016
1
people found
this helpful
this helpful
If you have like 24h time to spend only on you're phone or emails and still not get any response, Belvoir is just an agency for you.
Never will I rent a property from them again. Not thank you....
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Comment on agent fees
Bad
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May 25,2015
May 25,2015
4
people found
this helpful
this helpful
Appalling customer service and thoroughly unprofessional. The property was let unfurnished except for one bed, but when we moved in it had a table and chairs plus a full carload of other items in it, ranging from a vacuum cleaner to an 80s mullet wig ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Belvoir franchise offices are focused on our core principles of being professional, being a specialist and providing exceptional customer service to our clients.
In the unlikely event you wish to make a complaint, you should, in the first instance put this in writing to the Franchise Owner of the Belvoir office you are having an issue with. Depending on the nature of the issue our offices may not be able to resolve it as quickly as they would like. If this is the case, the Franchise Owner will acknowledge your complaint and then respond to your complaint after they’ve had an opportunity to fully investigate, usually within 7 days.
Hopefully your complaint will be resolved to the satisfaction of all parties but if this is not the case or you are not happy with the response you receive you should be made aware that most Belvoir offices subscribe to professional bodies that provide you with an independent redress facility.
These are:
NALS (National Approved Letting Scheme) http://www.tpos.co.uk/consumer_guide_rents.htm
ARLA (Association of Residential Letting Agents) http://www.arla.co.uk/complaints/what-to-do-if-you-have-a-complaint/
RICS (Royal Institute of Chartered Surveyors) http://www.rics.org/complaints
If you are unsure which professional body the franchise you are complaining about is a member of please contact your local office who will assist in this matter.
Last updated at 4:25 PM 17/07/2017 by Mohammed
In the unlikely event you wish to make a complaint, you should, in the first instance put this in writing to the Franchise Owner of the Belvoir office you are having an issue with. Depending on the nature of the issue our offices may not be able to resolve it as quickly as they would like. If this is the case, the Franchise Owner will acknowledge your complaint and then respond to your complaint after they’ve had an opportunity to fully investigate, usually within 7 days.
Hopefully your complaint will be resolved to the satisfaction of all parties but if this is not the case or you are not happy with the response you receive you should be made aware that most Belvoir offices subscribe to professional bodies that provide you with an independent redress facility.
These are:
NALS (National Approved Letting Scheme) http://www.tpos.co.uk/consumer_guide_rents.htm
ARLA (Association of Residential Letting Agents) http://www.arla.co.uk/complaints/what-to-do-if-you-have-a-complaint/
RICS (Royal Institute of Chartered Surveyors) http://www.rics.org/complaints
If you are unsure which professional body the franchise you are complaining about is a member of please contact your local office who will assist in this matter.
