Jan Forster Estates
Low Fell, Gateshead, NE9
4.7/5, 99 reviews
95% recommended
100% sales valuation accuracy
97% sales fee satisfaction
100% lettings valuation accuracy
87% lettings fee satisfaction

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“Used this agent after a card thro the door the ......”

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May 20,2015
Minithumbdown
By: 'Ray'
May 20,2015
0 people found
this helpful
Used this agent after a card thro the door the fee 4 selling was reasonable fixed price ,did not follow orders or instructions foward calls they was no after call all they wanted was there money
What agent could do to change your mind?
A courtesy call after the sale thanking 4 business would of been a huge plus as I will be selling my house and will not be using them
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Comment on agent fees
Fees were fixed and the usual but still did not deserve even half of they fee the girl at taylor wimpey did all the work
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By: Mel
May 22, 2015
Thank you for your feedback and we apologise if our services did not meet your expectations. I have reviewed this with our Low Fell team and our Sales Progression Department who are also disappointed as when dealing with your mum (the owner) she never gave us any Indication she was unhappy and am aware the teams negotiated heavily with the house builder to help support her. You will see that Low Fell is ranked 5 stars for customer experience and If you would like to give me a call on 0191 4870800 I will review your concerns. I would very much like the opportunity to discuss and resolve with a view to also marketing your own property in the future.
Melissa Carman
Area Sales Manager

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Latest Reviews

View all Reviews 99
11th May 2022
reviewed by 'Well-Supported FirstTime Buyers'
“Low Fell Office - High Quality Service We are part way through our buying of a property through Jan Foster ......”
22nd Mar 2019
reviewed by 'Intermittently'
“As a landlord I've used Jan Forster for a number of years now and on the whole the service is ......”
10th May 2017
reviewed by 'Dean'
“Fantastic service from the off we looked viewed and found our home through the estate agent and we have never ......”
19th Apr 2017
reviewed by 'Terrible'
“TERRIBLE SERVICE! I moved into a property with black mold around all the windows and doors. It has been 2 weeks ......”
13th Apr 2017
reviewed by 'Alex'
“I don't think I have ever wrote an online review but I was compelled to after the Stella service received ......”
23rd Jan 2017
reviewed by 'Nicky'
“Brilliant professional service from start to finish. Would not hesitate to recommend. Jody kept me in the picture all the ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Jan Forster Estates
478 Durham Road
Low Fell,Gateshead
Tyne & Wear
NE9 6BP
0191 487 0800

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 97% £66,000 £1,170,000
Lettings 100% 87% £350 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
23 0 27 2 28 1 13 1 3 1
Areas covered
  • NE8
  • Low Fell
  • NE9
  • Gateshead
  • NE10
  • Whickham
  • NE11
  • NE16
  • DH3
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NALS UKALA
Rankings
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“Low Fell Office - High Quality Service ......”

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May 11,2022
Minithumbdown
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Belle
By: 'Well-Supported FirstTime Buyers'
May 11,2022
0 people found
this helpful
Low Fell Office - High Quality Service We are part way through our buying of a property through Jan Foster and Belle and Karen and the rest of the team have bene extremely helpful, attentive and supportive. We are first time buyers and Jan Fosters ...
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“Occasionally Ryanairesque...”

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Mar 22,2019
Minithumbup
By: 'Intermittently'
Mar 22,2019
6 people found
this helpful
As a landlord I've used Jan Forster for a number of years now and on the whole the service is satisfactory but a few significant points give cause for concern, eg giving keys to a gas engineer to enter the home without telling the tenant. ...
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Comment on agent fees
Acceptable
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“Fantastic service from the off we looked viewed and found ......”

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May 10,2017
Minithumbup
By: 'Dean'
May 10,2017
0 people found
this helpful
Fantastic service from the off we looked viewed and found our home through the estate agent and we have never not know what was going on always in the loop and knew we where been felt with in a full profeshional maner and made the ...
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Comment on agent fees
Cheap quick and amazing was so simple
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“TERRIBLE SERVICE! I moved into a property with black mold ......”

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Apr 19,2017
Minithumbdown
By: 'Terrible'
Apr 19,2017
0 people found
this helpful
TERRIBLE SERVICE! I moved into a property with black mold around all the windows and doors. It has been 2 weeks and I'm still living with it after countless phone calls and emails about it. In the end I have had to contact the council in ...
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Comment on agent fees
bad
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By: Joanne Graham
Apr 20, 2017
View all comments (1)
Dear tenant, Firstly may i extend our sincere apologies that you feel that our customer service has failed in this instance. Our customer service is very important to us and we take all feedback seriously. I can confirm that we have received your complaint and this will be actioned and responded to as soon as possible. Kind regards Joanne Graham ...

“I don't think I have ever wrote an online review ......”

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Apr 13,2017
Minithumbup
By: 'Alex'
Apr 13,2017
0 people found
this helpful
I don't think I have ever wrote an online review but I was compelled to after the Stella service received from Jody whilst purchasing my first property. Nothing was too much trouble, even if I had questions that weren't in her remit (works/mortgages) she ...
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“Brilliant professional service from start to finish. Would not hesitate ......”

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Jan 23,2017
Minithumbup
By: 'Nicky'
Jan 23,2017
0 people found
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Brilliant professional service from start to finish. Would not hesitate to recommend. Jody kept me in the picture all the way through....
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“The services provided by Jody and Jan Forster is the ......”

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Jan 16,2017
Minithumbup
By: 'Andy'
Jan 16,2017
0 people found
this helpful
The services provided by Jody and Jan Forster is the best anyone who is looking to move can hope for. The thoroughness shown in this process is the main reason that I was able to move in before the Christmas holiday period. I could not ...
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“Jody and Gail were both very thorough and kept us ......”

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Jan 13,2017
Minithumbup
By: 'Michael'
Jan 13,2017
0 people found
this helpful
Jody and Gail were both very thorough and kept us in the loop all the way through the move process and managed to get everything finalised to move before Christmas. Would be happy to recommend both of them as well as Jan Forster to anyone ...
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“I have dealt with many letting agencies before and several ......”

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Dec 01,2016
Minithumbup
By: 'Helen'
Dec 01,2016
0 people found
this helpful
I have dealt with many letting agencies before and several during this recent bout of flat-hunting. I can wholeheartedly say that my experience with Kirsty, Gemma and all the team at Jan Forster Estates has been by far the best. From the beginning of our ...
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Comment on agent fees
The fees are higher than other agencies and to some extent this was offputting. However, the level of service was definitely superior.
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“Hannah and Laura are the most helpful professionals I have ......”

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Dec 01,2016
Minithumbup
By: 'Lucas'
Dec 01,2016
0 people found
this helpful
Hannah and Laura are the most helpful professionals I have meet while renting the properties. They solved all the issues without any delay. They are really on the ball....
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Comment on agent fees
good
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“Both Sharon and Gemma worked tirelessly to find us a ......”

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Oct 05,2016
Minithumbup
By: 'Brigid'
Oct 05,2016
0 people found
this helpful
Both Sharon and Gemma worked tirelessly to find us a tenant despite some problems we had with the flat. Their communication was excellent - always timely courteous and very helpful....
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Comment on agent fees
I think we certainly got our money's worth!
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“Dealing with jan fosters has been an eye opening experiance ......”

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Sep 29,2016
Minithumbup
By: 'neil'
Sep 29,2016
0 people found
this helpful
Dealing with jan fosters has been an eye opening experiance on the proffesionalism and courtesy on using this company for letting my property always up to speed with every thing amazed of the info related back to me will 100% reccomend to anyone and will use ...
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Comment on agent fees
I was sattisfied on there there charges for me but quite shocked at what they charge the tennants but i dont know if this is normal in the world of rentals
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“We found all the staff at Jan Forster all very ......”

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Aug 21,2016
Minithumbup
By: 'Kevin'
Aug 21,2016
0 people found
this helpful
We found all the staff at Jan Forster all very helpful during the sale of our property. They gave us sound advice regarding what to do and what not to do in the run up to the property going up for sale. They kept us ...
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Comment on agent fees
Good
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“They providede an excellent service very friendly and engagingWith my ......”

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Aug 11,2016
Minithumbup
By: 'Ryan'
Aug 11,2016
0 people found
this helpful
They providede an excellent service very friendly and engaging With my work schedule they were still accessible Friendly office staff...
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“Excellent service from Gail and when she wasn't available Jodie ......”

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Jul 19,2016
Minithumbup
By: 'Nicola'
Jul 19,2016
0 people found
this helpful
Excellent service from Gail and when she wasn't available Jodie also. Always felt like they knew exactly who I was without me explaining selling address etc. Friendly and excellent advice to keep me on track! Thank you....
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Comment on agent fees
With hindsight very good value for money.
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“Very helpful and answered our queries and questions quickly by ......”

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Jul 06,2016
Minithumbup
By: 'Anon.'
Jul 06,2016
0 people found
this helpful
Very helpful and answered our queries and questions quickly by email and phone. Professional and friendly service. Thank you for helping us to buy our first home!...
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Comment on agent fees
not applicable
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“I was abroad when my tenant gave a month's notice. ......”

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Jun 10,2016
Minithumbup
By: 'Mo'
Jun 10,2016
0 people found
this helpful
I was abroad when my tenant gave a month's notice. I emailed Sharon Ford and my house was let by the time I returned from holiday. That is what I call service....
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Comment on agent fees
Agent fees fair with options to add services if required.
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“Fantastic is pretty much all I can say about Sharon! ......”

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Jun 01,2016
Minithumbup
By: 'Nicola'
Jun 01,2016
0 people found
this helpful
Fantastic is pretty much all I can say about Sharon! She has been great from start to finish! Will continue to use Jan Forster for future tenants....
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Comment on agent fees
Good
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“I have recently let two properties through the Low Fell ......”

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May 24,2016
Minithumbup
By: 'Letting'
May 24,2016
0 people found
this helpful
I have recently let two properties through the Low Fell branch of Jan Forsters. They were both let fairly quickly and the whole process from dropping off the keys with them to completing the referencing went well and with regular communication of what was happening ...
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Comment on agent fees
Fair
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“Big thank you you all always do a great job ......”

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May 20,2016
Minithumbup
By: 'David'
May 20,2016
0 people found
this helpful
Big thank you you all always do a great job all ways keep me informed will use again in the future...
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Comment on agent fees
Good
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“The whole process has been very easy and the staff ......”

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May 17,2016
Minithumbup
By: 'Rach'
May 17,2016
0 people found
this helpful
The whole process has been very easy and the staff I have worked with have made it very simple and not stressful at all for me. They have also been extremely helpful due to this being the first time I have rented. I would highly ...
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Comment on agent fees
Fee's are a little bit pricey, but it is highly worth it for the smooth process.
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“I can recommend Jan Forster and especially Rob Thorn who ......”

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May 16,2016
Minithumbup
By: 'Steve'
May 16,2016
0 people found
this helpful
I can recommend Jan Forster and especially Rob Thorn who valued my property correctly and achieved a sale very quickly and very close to the asking price. He always returned calls and was very helpful. His photography was excellent and would use his and the ...
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Comment on agent fees
Good
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“happy with the eventual outcome. my buyers were difficult but ......”

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May 06,2016
Minithumbup
By: 's&l'
May 06,2016
0 people found
this helpful
happy with the eventual outcome. my buyers were difficult but jan fosters pursued to push the sale through. perhaps my buyers could have been guided, but no doubt they did, and the delay was down to the buyers not liaising with their solicitors....
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Comment on agent fees
fine. would have preferred a net quote (ie inclusive on VAT)
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“Would recommend Jan Forster Estates I found the service outstanding. ......”

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May 05,2016
Minithumbup
By: 'Ms'
May 05,2016
0 people found
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Would recommend Jan Forster Estates I found the service outstanding. The administrator allocated to ourselves Gail Towers was super efficient keeping all parties up to date making the process as seamless and as quick as possible. Thank you so much...
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Comment on agent fees
In accordance with other agents
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“Sharon was so lovely and helpful throughout the process of ......”

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May 02,2016
Minithumbup
By: 'Becca'
May 02,2016
0 people found
this helpful
Sharon was so lovely and helpful throughout the process of myself and my partner renting a property. She was always available to talk to and guide us if we had any queries. We would definitely recommend Sharon and Jan Foster to all....
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Comment on agent fees
I think Sharon's fees were fair for all of the work she did and the help and support provided to us.
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“Incredibly helpful, nothing was too much trouble for them. I've ......”

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Apr 26,2016
Minithumbup
By: 'A'
Apr 26,2016
0 people found
this helpful
Incredibly helpful, nothing was too much trouble for them. I've never rented before and all of my queries were answered quickly and was always very friendly. Thank you!...
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Comment on agent fees
I did think the fees were more expensive than other estate agents I'd looked at. I paid administration fees of ‚£360 and my actual rent was only ‚£395.
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“Anthony and his team have done an excellent job in ......”

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Apr 24,2016
Minithumbup
By: 'Alan'
Apr 24,2016
0 people found
this helpful
Anthony and his team have done an excellent job in selling my house quickly and at an excellent price. From the initial valuation through to photography and advertisement, everything went extremely smoothly and to timescale. From the first day of being on the market viewers ...
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Comment on agent fees
Fees were extremely reasonable and in line with the rest of the market
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“The sale of my house went through very smoothly with ......”

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Apr 11,2016
Minithumbup
By: 'Gary'
Apr 11,2016
0 people found
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The sale of my house went through very smoothly with little to no issues. Jody and Rob were always on hand to answer any queries that I had. I would like to make special note of the help Jody gave throughout this process, her professional ...
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Comment on agent fees
Jan Forster fee's were very competitive, twinned with the conveyancing fees I found this to very well priced and great value for money.
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“Excellent Service provided by Jody in the purchase of our ......”

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Mar 27,2016
Minithumbup
By: 'Gill'
Mar 27,2016
0 people found
this helpful
Excellent Service provided by Jody in the purchase of our new home, very efficient, emails and phone calls were always returned , very friendly and polite....
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Comment on agent fees
Not Applicable
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“Overall very helpful agents, found our house through a recommendation ......”

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Feb 27,2016
Minithumbup
By: 'Rach'
Feb 27,2016
0 people found
this helpful
Overall very helpful agents, found our house through a recommendation from Paul so grateful for that. Got regular phone calls with updates and any questions we had were answered perfectly. Everything was sorted quickly and easily. When signing the lease we were a bit disheartened ...
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Comment on agent fees
Admin fee seemed very high. Quite a lot of money for us at an expensive time for us but happy with the service we received in exchange.
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Last updated at 2:03 PM 07/01/2016 by allAgents

Awards won by Jan Forster Estates, Gateshead NE9 6BP



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