“On moving in to my property early in January, the ......”
5 Star Review
May 19,2015
By:
'Kate'
May 19,2015
Branch: Edinburgh, 20 Nicolson Street
Services: Lettings (as a Tenant)
Rent PCM: £495
Would you recommend?: Yes
Postcode: EH6
Branch: Edinburgh, 20 Nicolson Street
Lettings (as a Tenant)
Rent PCM: £495
Postcode: EH6
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On moving in to my property early in January, the taps in my bathroom weren't working the best and were in line for a replacement. After successive chasing up of this on Ryan's part, I eventually had someone come out to replace them on Friday 15th May while I was out at work only to come home later that evening to find a note taped to my door from my downstairs neighbour saying that water was pouring down in to his bathroom from mine and my bathroom essentially flooded and water pouring out the back of my toilet. In something of a panic I was able to shut my water off before I found Ryan's number somewhere back in my emails from when I'd first moved in and phoned straight away to try and get some help. Despite it being his night off and not in fact, being the out of hours emergency contact for the company he quickly reassured me and got straight off the phone to try and get the plumber that had been in earlier tHat day to come back out to me. Somebody was out within the hour - which for a Friday night in itself is impressive - and he even phoned me back a couple of times to check that everything was alright and that the plumber had made it and sorted everything out. I'm hugely thrilled with the standard of customer service I received that night, Ryan's an absolute hero and I've never had anyone at any letting agency previously been so proactive about helping out a tenant before.
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