0% lettings valuation accuracy
50% lettings fee satisfaction
May 18,2015
May 18,2015
4
people found
this helpful
this helpful
Dreadful company. They leave the keys to their other properties lying around in other tenants homes for months (despite being told they were left there), and seem to think the owner has a right to enter the property without seeking (and obtaining) permission. Calling an old cell phone number, and not receiving an answer was their excuse for not obtaining permission for non-emergency visits - even if they failed to update my phone number, they have my address, and have no problem contacting me when they want something (like showing people around because they have given the keys to MY HOME to someone? who apparently has not returned them). I am a single female, and was horrified to learn a maintenance person (hired by the landlady and not affiliated with the company) had entered my property while I was out (thankfully I was not in the shower and/or naked). This person had been snooping around too, but the agency said that it is beyond their control (despite admitting to giving him the keys to my home). They tell me they are were not responsible for the actions of any contractors (friends) hired by the owner, which is worrying since these people seem to possess keys to by home. What is the point of an agent if not to mediate all transactions between tenant and owner? You might as well go with a private landlord who is not familiar with tenants rights! And if you do deal with them, it is worth the extra expense to change the locks because they take no responsibility for illegal entry by the property owner. I have been a good tenant for 3 yrs - paid my rent on time, kept the place clean etc., - but it is a rundown property and I have had to repeatedly nag them to fix stuff (cooker, washing machine, roof). The house was in a shitty state -paint on the manky carpet, walls peeling, overgrown garden - but these were noted on the moving in inventory. Despite this they are trying to rip me off for my deposit for 'cleaning' and 'damages' (none of which were ever flagged up on any inspections). However, they do employ a lovely cat lady who sometimes does the inspections.
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Latest Reviews
6th Feb 2023
reviewed by 'Bethan'
25th Jun 2021
reviewed by 'Johnny'
22nd Jul 2015
reviewed by 'Amy'
28th Oct 2013
reviewed by 'Katie'
Opening Hours
Address
Castle Estates
279-281 Queens Road
Beeston
Nottinghamshire
NG9 2BB
01159172233
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £450 | £875 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 8 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 06,2023
Feb 06,2023
2
people found
this helpful
this helpful
I was in a student house for a year and they took months to fix anything and when they had people round, they would always do a half job. Signed the contract only a day before move in, they then made me do it twice ...
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Jun 25,2021
Jun 25,2021
6
people found
this helpful
this helpful
Excellent up until you sign. It's all down hill from there.
These are the agents that give landlords a bad name.
They have an amazing view of themselves as agents, but the reality is the work is just... trash. They contiuously failed to deliver of ...
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Jul 22,2015
Jul 22,2015
3
people found
this helpful
this helpful
DO NOT USE THIS ESTATE AGENTS!! Caste Estates in Beeston process more than one application at a time and completely lie to you about it. We viewed a property as soon as it went up and put our application in and paid our money straight ...
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May 18,2015
May 18,2015
4
people found
this helpful
this helpful
Dreadful company. They leave the keys to their other properties lying around in other tenants homes for months (despite being told they were left there), and seem to think the owner has a right to enter the property without seeking (and obtaining) permission. Calling an ...
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Jan 07,2014
Jan 07,2014
4
people found
this helpful
this helpful
Prior to signing the original tenancy agreement Castle estates appeared to be knowledgeable and helpful.
Once you have signed on the dotted line it all changes. The aftersales is appalling.
I am yet to move out so can only dream of how they will find ...
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Jun 25, 2021
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(1)
Exactly the same experience here, James.
Appalling company. I guess their rates are nice enough to rope in people... ...
Oct 28,2013
Oct 28,2013
5
people found
this helpful
this helpful
My advice is stay away from this agent. They may seem nice and professional initially but as soon as you move out they don't want to know. I left the flat in a much better condition than i received it in and made sure everything ...
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Sep 09,2013
Sep 09,2013
4
people found
this helpful
this helpful
Absolutely diabolical service! Avoid at all costs. Agent simply refuse ro do routine maintainance on house and have lied consistently about agreeing to do work. No communication and completely ignore calls and never call back. Big promises, very little delivered! Would never rent through them
...
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What agent could do to change your mind?
Communicate! Stop lying about things. Uphold agreementsAttached Filesnbsp;
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Mar 15,2013
Mar 15,2013
2
people found
this helpful
this helpful
We moved in around the end of winter 2011 and at first everything seemed fine and we was happy. It wasnt until little things needed doing like repairing the letterbox and the outside porch light that we noticed the company was full of lies. Then the ...
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What agent could do to change your mind?
They could/should of; Done the repairs, Returned my calls, Billed me fairly for bulbs etc Not ripped me offAttached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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