80% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
86% lettings fee satisfaction
May 18,2015
May 18,2015
20
people found
this helpful
this helpful
I can very easily say that Bright Estate Agency are the most incompetent group of people I have ever dealt with in my entire life. There were more issues with this flat, the landlord and the letting agency than there has been in every other property I have lived in combined.
To start with, we asked to push the move in date back by a week so that we weren't paying rent on 2 apartments (the one we were currently in, and this one being let by Bright Estate Agency). They said no as we had so much interest in this apartment that someone else could have taken it sooner, so the landlord won't extend the moving in date. Luckily, the letting agent we were with at the time let us move out a week earlier. When we moved into the new apartment, it was disgustingly dirty, and there was even the old mattress we'd asked to be replaced just left in the hallway. Lisa and James had tried to cover their back and tell us when we collected the keys that he landlord didn't want to use our cleaners, so it's not as clean as we'd usually expect it to be - there was no mention that there was dust and dirt everywhere, to the extent that the last tenant had left an empty packet of crisps under the sofa and their cleaner had not managed to find these when she was cleaning the flat before we moved in. There was even mould on the curtains and nets - I've honestly seen cleaner public toilets. They offered to send over their cleaner, but all of our stuff was already in the flat, so instead they said they'd put a note on our record that we wouldn't have to clean the flat when we moved out. So we cleaned our new flat top to bottom before anything else could be done.
Numerous issues arose throughout the 6 month tenancy, and these were never dealt with in a timely manner - including the heating in the bedroom being broken since we moved in in November, for the landlord to just buy an electric heater from the Argos cheap rage in February (we never took this out of the box); to the tiles in the shower coming loose, that were fixed about 2 months after this was first reported. We were paying £650 a month to rent this flat, and James loved to point out that he could have got more than this - i.e. making it very obvious that once the 6 month contract was up the rent would be increasing - we knew we would not be staying in this flat nor with this letting agent any longer than we had to though.
The worst display of their incompetence though was the moving out process. We cleaned the flat to a respectable degree (it was cleaner than it was when we'd moved in) then James came to take pictures and collect the keys. The pictures/ video on the inventory were taken with a standard camera - the camera used on the day we moved out was pretty much a DSLR that could pick up every tiny detail! We were told that the flat would not need to be cleaned as it was dirty when we moved in.
They they tried to charge us £70 for a fridge and oven clean (the actual wording on what looked like an extremely fake invoice), which we contested via the DPS website. We emailed back and forth - Lisa stating their evidence versus ours (stills from the video they use as an inventory check, and emails sent when we first moved in), and made clear we weren't happy with the way we were being dealt with. Lisa then replied saying:
I have experience in attending court for deposit disputes and if I didn't
think that I had sufficient evidence to back this up I wouldn't be
entertaining such a discussion with you. The cleaning needed at the end
compared with the inventory is clear.
All Citizens Advice and Shelter will do for you is to check that the
deposit was registered appropriately with one of the Protection Schemes. The
DPS will advise you to continue with the repayment process until they ask if
we would like to use their ADR service. However we do have a choice with
that and we can decide to use the county court instead, which is our
preferred method of dispute resolution.r
Which came across as quite threatening! We were just sick of dealing with these people at this point and just relinquished the £70 so we never needed to speak to them again.
It takes a lot for me to complain, but this letting agency is just abhorrent. I'd never recommend these in a million years.
To start with, we asked to push the move in date back by a week so that we weren't paying rent on 2 apartments (the one we were currently in, and this one being let by Bright Estate Agency). They said no as we had so much interest in this apartment that someone else could have taken it sooner, so the landlord won't extend the moving in date. Luckily, the letting agent we were with at the time let us move out a week earlier. When we moved into the new apartment, it was disgustingly dirty, and there was even the old mattress we'd asked to be replaced just left in the hallway. Lisa and James had tried to cover their back and tell us when we collected the keys that he landlord didn't want to use our cleaners, so it's not as clean as we'd usually expect it to be - there was no mention that there was dust and dirt everywhere, to the extent that the last tenant had left an empty packet of crisps under the sofa and their cleaner had not managed to find these when she was cleaning the flat before we moved in. There was even mould on the curtains and nets - I've honestly seen cleaner public toilets. They offered to send over their cleaner, but all of our stuff was already in the flat, so instead they said they'd put a note on our record that we wouldn't have to clean the flat when we moved out. So we cleaned our new flat top to bottom before anything else could be done.
Numerous issues arose throughout the 6 month tenancy, and these were never dealt with in a timely manner - including the heating in the bedroom being broken since we moved in in November, for the landlord to just buy an electric heater from the Argos cheap rage in February (we never took this out of the box); to the tiles in the shower coming loose, that were fixed about 2 months after this was first reported. We were paying £650 a month to rent this flat, and James loved to point out that he could have got more than this - i.e. making it very obvious that once the 6 month contract was up the rent would be increasing - we knew we would not be staying in this flat nor with this letting agent any longer than we had to though.
The worst display of their incompetence though was the moving out process. We cleaned the flat to a respectable degree (it was cleaner than it was when we'd moved in) then James came to take pictures and collect the keys. The pictures/ video on the inventory were taken with a standard camera - the camera used on the day we moved out was pretty much a DSLR that could pick up every tiny detail! We were told that the flat would not need to be cleaned as it was dirty when we moved in.
They they tried to charge us £70 for a fridge and oven clean (the actual wording on what looked like an extremely fake invoice), which we contested via the DPS website. We emailed back and forth - Lisa stating their evidence versus ours (stills from the video they use as an inventory check, and emails sent when we first moved in), and made clear we weren't happy with the way we were being dealt with. Lisa then replied saying:
I have experience in attending court for deposit disputes and if I didn't
think that I had sufficient evidence to back this up I wouldn't be
entertaining such a discussion with you. The cleaning needed at the end
compared with the inventory is clear.
All Citizens Advice and Shelter will do for you is to check that the
deposit was registered appropriately with one of the Protection Schemes. The
DPS will advise you to continue with the repayment process until they ask if
we would like to use their ADR service. However we do have a choice with
that and we can decide to use the county court instead, which is our
preferred method of dispute resolution.r
Which came across as quite threatening! We were just sick of dealing with these people at this point and just relinquished the £70 so we never needed to speak to them again.
It takes a lot for me to complain, but this letting agency is just abhorrent. I'd never recommend these in a million years.
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Jun 29, 2017
Found this review 3 years later and you can still remember the 'filthy stinking fridge' apparently- hope this has caused you endless nights sleep and that your company has suffered as a result. I don't need to justify my review above, and countless people have found this helpful. Jun 26, 2017
If you are not happy with the requested move in date you don't take the property. You are essentially complaining that the landlord did not wish to lose an additional £400 of rental income to suit your needs. How arrogant are you? A tenancy is an agreement between two parties. If you don't like it don't take it. The same goes for the landlord. We simply act as a mediator not a dictator! The terms were laid out in front of you and you chose to accept them. YOUR DECISION. Take responsibility for your own decisions rather than moaning at us because you don't like them. If you were selling something and you had plenty of buyers would you accept a low offer because someone asked nicely? Hell no! and neither did your landlord.On checkouts we insist on the property being as clean as when we hand it over. We have evidence from the inventory video on moving in and from stills on the way out. Incidentally both with the same camera, a Samsung Galaxy Camera.
If we cannot prove the dilapidations we cannot and do not claim for them. Finding a crisp packet suffed down a sofa arm does not excuse leaving a filthy stinking fridge.
We always act fairly and reasonably. No tenant likes to be asked for a deposit deduction but £70 but if you do not uphold your obligations you we have to ask you to.
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Opening Hours
Address
Bright Estate Agents
First Floor, 58 Swan Street
Manchester
Greater Manchester
M4 5JU
0161 464 7181
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 100% | £79,950 | £425,000 |
| Lettings | 100% | 86% | £595 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 0 | 44 | 12 | 4 | 0 | 3 | 0 | 1 | 1 |
Areas covered
- M4 5JU
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 24,2024
Oct 24,2024
0
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My experience with Bright Estate Agent has been nothing short of a nightmare. Initially, we were given a 6-month rental agreement, but on the day of moving in, we were forced to sign a 1-year contract under the false assurance that they would only consider 6 ...
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Jul 25,2022
Jul 25,2022
0
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Patrick was extremely helpful and friendly and made the whole process so easy. Would definitely recommend this estate agents to a friend....
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Jul 12,2022
Jul 12,2022
0
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Bright estate agents made my selling experience as easy as possible. They were knowledgeable about the market and really helped guide me through the selling process...
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Sep 24,2021
Sep 24,2021
0
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Highly recommend, staff went out of their way to make my move as quick and easy as possible. (Especially Patrick)...
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Aug 18,2021
Aug 18,2021
0
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Easy and quick move in. Patrick was really friendly and approachable when sorting our apartment out. Came to sort any small jobs that needed doing straight away. Very happy in our new flat :)...
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Mar 25,2021
Mar 25,2021
0
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We’ve recently rented from Bright and the service was great. We were in a rush to get into the property and the team went out of their way to help us and get us in as soon as they could. They ensured a few ...
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Mar 24,2021
Mar 24,2021
0
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Patrick was great to deal with. Friendly, very patient and managed to get the lease sorted quickly. No issues with the move, took exactly one week from the day of viewing to getting everything processed and moving in. Excellent service....
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Feb 10,2021
Feb 10,2021
0
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Great and timely service. Helpful follow-up.
The Agent is nice and kind. Responsive to emails and messages. Service has exceeded my expectation....
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Jul 31,2020
Jul 31,2020
0
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Not recommended at all.
A lot of stress I had to deal with during my tenancy and after check out to get my deposit with was suspended for about 4 months.
AVOID...
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Jul 30,2020
Jul 30,2020
0
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Excellent service from Patrick and Darren in refurbishment of my apartment also in finding reliable tenants. Kept in touch throughout the whole procedure. I would highly recommend their service....
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Jul 27,2020
Jul 27,2020
0
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We are a property management company based in London so when we acquired 3 flats in Manchester we reached out the Patrick @ bright estate agents who have been absolutely amazing to deal with. they found great tenants in no time and have also ensured the move ...
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Jul 10,2020
Jul 10,2020
0
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Super quick, super friendly service with amazing results.
Within two weeks of our viewing with Patrick, we were moved in and settled with all of the necessary information we would need to happily start our lives in our new flat. I could not recommend Bright ...
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Jul 03,2020
Jul 03,2020
0
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Very friendly and helpful staff, who did their best to accommodate our needs during the move. It took longer than expected to get our letting finalised, but agents were at least in contact throughout the process....
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Jul 03,2020
Jul 03,2020
0
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Easy to contact and quick at responding. The whole process has been dealt with very well and would recommend to anyone!...
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Jul 02,2020
Jul 02,2020
0
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Thank you very much Patrick for your help and being with us so attentive from the first day, the whole process to move in was smooth and easy....
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Jul 02,2020
Jul 02,2020
0
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Patrick and Darren were both incredibly nice and helpful, especially with the current global pandemic. The whole process of renting was handled smoothly and professionally, and all our requirements were met. Personally, I’ve found, from renting from student letting agent in the past, who ...
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Jul 02,2020
Jul 02,2020
0
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I have been with Bright Estate agents for a while. They have always provided an excellent service the flats have never been empty for long. I would have no hesitation in recommending them. 5 stars...
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Jun 30,2020
Jun 30,2020
0
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Very helpful and also very kind. Willing to help us at all stages of the application. Regularly calling us to inform about the progress of the application....
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Jun 29,2020
Jun 29,2020
0
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Very friendly approach and overall conversation. The agent was genuine in his approach and from the beginning had an aim to assist us rent the property....
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Jun 26,2020
Jun 26,2020
0
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From beginning to end Patrick could not have done enough for us. He was always available to help us with any questions we had and always found time to help us out. Even with the Covid guidelines, Patrick was cautious and was able to allow ...
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Jun 10,2020
Jun 10,2020
1
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I have dealt with Darren and Patrick since I decided to rent my flat out, they have always provided exemplary service and communication.
Delighted to recommend......
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Apr 06,2020
Apr 06,2020
0
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Patrick and Darren went out of there way to ensure that everything was immaculate for myself and my flat mate moving into our new apartment.
Always friendly and quick to response to any emails/call regarding any enquiries....
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Jan 29,2020
Jan 29,2020
0
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Amazing experience, great service and real kindness. Everyone has been flexible and really pro-active on every aspect. The flat was clean and all the little works accomplished. Thanks a lot....
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Jan 29,2020
Jan 29,2020
0
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We had a great experience with Bright Estate agent,
They 've been so helpful from the start, firstly by offering us a large choice of different properties to view in the area we choose, to fit exactly with our needs.
Then they made the communication ...
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Jan 28,2020
Jan 28,2020
0
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This was our first experience renting a property and Patrick ensured that everything went smoothly for us. He was good at communicating and keeping us informed. Work was needed on the flat and Patrick went above and beyond to make sure everything was perfect. Beds ...
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Jan 28,2020
Jan 28,2020
0
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Efficient, friendly and fair. Tried to save me money where possible on a recent refurbishment and relet. Kept informed of the process throughout....
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Jan 22,2020
Jan 22,2020
0
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Great agents! Patrick got me viewing my property and moving in quick especially as it was the busy period before xmas but that didn’t stop them!...
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Jan 15,2020
Jan 15,2020
0
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Very good experience with Patrick, has always been in contact with us and giving every detail of the advances to enter the house, everything perfect...
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Jan 14,2020
Jan 14,2020
0
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A very cooperative and competent estate agents, Patrick has been a great help and dealt with our application very efficiently and provided us a brilliant and amazing accommodation. He has also kept us up to date during the application process....
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Jan 10,2020
Jan 10,2020
0
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The property needed a fair few repairs, and they managed to have them sorted before I moved in. They were able to move me in quite quickly, despite the usual delays caused by the Christmas period....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3:18 PM 11/10/2017 by Lisa Howatson
Best Letting Agent in M4 
