86% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
May 18,2015
May 18,2015
2
people found
this helpful
this helpful
I am a Landlord Investor and have bought a number of properties over the years. I have dealt with many agents during this time. Sanderson James however will be crossed off my list for future though.
I bought a property in April 2015. I got the mortgage arranged, survey, solicitors organised, etc. Firstly, Sanderson James initially denied a survey had even been done. I had left it with the mortgage company to contact them, so I was surprised to hear this, as my broker had previously told me the survey had been instructed. It turned out this was false. In fact, we were waiting for the valuation report to come back. Only a few days later I received the report and the mortgage offer.
It was then time to instruct my solicitor to do the searches, etc.
Then stage 2 from Sanderson James. Now they told me exchange had to take place within 14 days. This was 3 days after I got the survey report back. The solicitor would have had my paperwork for 24 hours at most at this point. My solicitor confirmed this would be impossible, as the average time is 6-8 weeks, which is about right as that is how long I have expected things to take with all other properties I have bought. By the time all the paperwork has been done, searches, etc, this all takes time, so that would be a fair estimate. Sanderson James however decided that was far too long. They told me there was another interested party. This despite the property being on the market for 9 months, and if I couldn't exchange within the 14 days the vendor would pull the contract.
Sanderson James told me they had sent emails to my solicitor and not had responses. What kind of responses they were hoping for, I don't know, as it was not yet time for them to get involved as I hadn't had the survey report back. No buyer will instruct a solicitor to begin work, thus incurring fees, without the survey report. What if there was a problem with the property? Then you lose a survey fee AND search fees.
I have found out the vendor is in fact one of the associates of Sanderson James. So what is going on? Well it appears to me as though they were playing me to try and increase my offer. That was never going to happen! So I am now left £365 out of pocket through this appalling situation. Reading the comments on here it looks like I am not the first person this has happened to. I only wish I'd read these comments first before buying (or trying to buy) this property.
Another theory could be they were wanting me to use their solicitors instead of my own. I got a quote from them which was too expensive so I went with my own. Sorry, but I choose which solicitors I use thank you very much, nobody else.
There are no winners apart from the survey company here. I have already complained to Sanderson James, and spoken to the area manager by phone. I am not at all happy with what she said, so I will now be taking my complaint to the Ombudsman, and going to the small claims court for the £365 I have lost.
I don't think Sanderson James will be in business for much longer, as more and more people become aware of their sharp practices. I have never known any agent behave like this before. Sanderson James will learn now though, I am not one of those cry baby clients who will just roll over and accept this kind of situation. They are the ones in the wrong and I will take action against them.
I would also like to add, I am also a letting client, and they are managing a property of mine. This property will now be withdrawn and managed by another agent. As inconvenient as this is for me, I need to deal with agents I can trust.
I bought a property in April 2015. I got the mortgage arranged, survey, solicitors organised, etc. Firstly, Sanderson James initially denied a survey had even been done. I had left it with the mortgage company to contact them, so I was surprised to hear this, as my broker had previously told me the survey had been instructed. It turned out this was false. In fact, we were waiting for the valuation report to come back. Only a few days later I received the report and the mortgage offer.
It was then time to instruct my solicitor to do the searches, etc.
Then stage 2 from Sanderson James. Now they told me exchange had to take place within 14 days. This was 3 days after I got the survey report back. The solicitor would have had my paperwork for 24 hours at most at this point. My solicitor confirmed this would be impossible, as the average time is 6-8 weeks, which is about right as that is how long I have expected things to take with all other properties I have bought. By the time all the paperwork has been done, searches, etc, this all takes time, so that would be a fair estimate. Sanderson James however decided that was far too long. They told me there was another interested party. This despite the property being on the market for 9 months, and if I couldn't exchange within the 14 days the vendor would pull the contract.
Sanderson James told me they had sent emails to my solicitor and not had responses. What kind of responses they were hoping for, I don't know, as it was not yet time for them to get involved as I hadn't had the survey report back. No buyer will instruct a solicitor to begin work, thus incurring fees, without the survey report. What if there was a problem with the property? Then you lose a survey fee AND search fees.
I have found out the vendor is in fact one of the associates of Sanderson James. So what is going on? Well it appears to me as though they were playing me to try and increase my offer. That was never going to happen! So I am now left £365 out of pocket through this appalling situation. Reading the comments on here it looks like I am not the first person this has happened to. I only wish I'd read these comments first before buying (or trying to buy) this property.
Another theory could be they were wanting me to use their solicitors instead of my own. I got a quote from them which was too expensive so I went with my own. Sorry, but I choose which solicitors I use thank you very much, nobody else.
There are no winners apart from the survey company here. I have already complained to Sanderson James, and spoken to the area manager by phone. I am not at all happy with what she said, so I will now be taking my complaint to the Ombudsman, and going to the small claims court for the £365 I have lost.
I don't think Sanderson James will be in business for much longer, as more and more people become aware of their sharp practices. I have never known any agent behave like this before. Sanderson James will learn now though, I am not one of those cry baby clients who will just roll over and accept this kind of situation. They are the ones in the wrong and I will take action against them.
I would also like to add, I am also a letting client, and they are managing a property of mine. This property will now be withdrawn and managed by another agent. As inconvenient as this is for me, I need to deal with agents I can trust.
What agent could do to change your mind?
Well apart from the ‚£365 I lost which didn't go to them, we didn't actually get that far.Attached Filesnbsp;
Comment on agent fees
Well apart from the ‚£365 I lost which didn't go to them, we didn't actually get that far.
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Opening Hours
Address
Sanderson James Ltd
902 Stockport Road
Levenshulme,Manchester
Greater Manchester
M19 3AD
0161 256 0808
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 86% | 100% | £76,000 | £230,000 |
| Lettings | 100% | 50% | £550 | £695 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 2 | 6 | 1 | 1 | 3 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 23,2020
Jul 23,2020
2
people found
this helpful
this helpful
They’re an absolute joke. We had to wait for 2 weeks for our money to be returned. In May we’ve paid the holding fee for a property where we were supposed to move in on July and then 2 days before the move in date ...
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Aug 13,2019
Aug 13,2019
0
people found
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this helpful
Hi all
I wanted to view a property at monton street in M14, the guy at the office said that the owner is willing to accept 165000 pounds ,
Then another guy called Chris at the Stockport office cancelled the viewing for the property scheduled for Saturday ...
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Jul 09,2018
Jul 09,2018
3
people found
this helpful
this helpful
I have had the misfortune of dealing with Sanderson James twice (I would have rented a diffrent property if i had known)
Late / unavailable to hand us keys costing us a fortune in van rental.
Then contacted me nonstop once I said I would be ...
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Comment on agent fees
Bad- no value for service
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Nov 12, 2018
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(1)
DO NOT LET FROM SANDERSON AND JAMES REDDISH ROAD gorton/reddish Stockport A Deceitful manager decided to add money onto my account to declare me in rent arrears and then refused to agree it was there mistake resulting in me ending up with real arrears as they also added to the problem as they couldn't handle my payments and would not keep an account of them argued with me was rude unhelpful and they lied to cover up their mistakes don't let from them they are building up a reputation for these t ...
Jan 26,2017
Jan 26,2017
3
people found
this helpful
this helpful
Sanderson James have had my property on the market for almost 8 months. When they initially visited their sales representative made a number of promises of which none of which were kept. I had to chase the branch on over 17 occasions to get simple things completed ...
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Jul 08,2016
Jul 08,2016
3
people found
this helpful
this helpful
When I decided to let my house five years ago I wanted the whole experience to be hassle-free. Sanderson James are consistently rated as being the best letting and estate agents in the area. Based on their reputation I decided to go with SJ and ...
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Comment on agent fees
Very reasonable and competitive.
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Apr 04,2016
Apr 04,2016
3
people found
this helpful
this helpful
A huge thanks to Tara for all her hard work in securing a new buyer for our house in Sunnybrow Park. Tara was very professional and proactive in steering the process to a quick completion...
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Comment on agent fees
Very competitive
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Jan 04,2016
Jan 04,2016
3
people found
this helpful
this helpful
Sanderson James found tenants swiftly and took care of all the details including moving all utility contracts into the tenants names and organising a tenancy deposit scheme. Very happy with their service and would definitely recommend!...
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Nov 23,2015
Nov 23,2015
2
people found
this helpful
this helpful
All members of staff that I had the misfortune of encountering at Sanderson James during my tenancy were collectively the most incompetent group of people I have ever come across. As soon as I had signed the tenancy agreement and handed over the extortionate agency ...
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What agent could do to change your mind?
Extortionate!Attached Filesnbsp;
Comment on agent fees
Extortionate!
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Feb 10, 2016
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(1)
have to agree with this comment whole-heartedly. just appalling as a tennant. ...
Aug 24,2015
Aug 24,2015
4
people found
this helpful
this helpful
This was the first house that I have ever sold and I didn't have a clue where to start. I decided to go with Sanderson James as opposed to other local agents as they followed up on my initial enquiry and their level of customer ...
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Aug 07,2015
Aug 07,2015
2
people found
this helpful
this helpful
After searching endlessly for an agent online I decided to take a walk along Stockport road where there is a great selection of agents and I preferred dealing with someone face to face rather than using an impersonal online service. I spoke to a few ...
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Comment on agent fees
Worth the fees for the service I received.
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Aug 05,2015
Aug 05,2015
2
people found
this helpful
this helpful
After marketing my property with another agent for over 5 months with hardly no viewings and no updates I decided to change my agent. Emma came out to my property and promised me she would be able to sell my property for me. The team bent ...
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Jul 16,2015
Jul 16,2015
0
people found
this helpful
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I bought a house of Sanderson James and it was the worst buying experience I have had since becoming a investor 20 years ago, not to mention I have properties all over Manchester at least 25 off the top of my head I would never touch them ...
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What agent could do to change your mind?
I am a buyer there selling fees are too expensive there are some houses that have been on over 8 monthsAttached Filesnbsp;
Comment on agent fees
I am a buyer there selling fees are too expensive there are some houses that have been on over 8 months
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Jul 30, 2015
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Bianca has not worked for the company for 3 months and never worked out of the Levenshulme office also she was an apprentice who NEVER dealt with the sales process, I have no record of any of our investors buying 3 houses in the last year! We have no record of any of the events that this review is stating and therefor we would like this to be investigated further. What methods are you using to ensure these reviews are actually real? ...
May 18,2015
May 18,2015
2
people found
this helpful
this helpful
I am a Landlord Investor and have bought a number of properties over the years. I have dealt with many agents during this time. Sanderson James however will be crossed off my list for future though.
I bought a property in April 2015. I got the ...
read full review
read full review
What agent could do to change your mind?
Well apart from the ‚£365 I lost which didn't go to them, we didn't actually get that far.Attached Filesnbsp;
Comment on agent fees
Well apart from the ‚£365 I lost which didn't go to them, we didn't actually get that far.
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Feb 10,2015
Feb 10,2015
2
people found
this helpful
this helpful
Ok so where do I start.... firstly I would like to thank Sanderson James for not only being a great agent that ACTUALLY sells your house. I was with another local estate agent for 13 months initially I had both agents come out and value my ...
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Feb 11, 2015
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(1)
Thank you for the great feedback , it was a pleasure selling your house and like I said we don't just sit back and let the house sell itself we put in a lot of work and effort and it pays off as you know. We have a lot of happy vendors and we will carry on doing what we do best and that's selling houses. Hope you are happy in your new home.
Emma O'Rourke ...
Jun 13,2014
Jun 13,2014
3
people found
this helpful
this helpful
I was a first time buyer with no experience of buying a property before Sanderson James made it simple and explained everything to me. They provided me with a great mortgage advisor and solicitors. They took me through the sale step by step, updating me ...
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Jul 22, 2014
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Thank you for your comments, Tara & Jordan are indeed assets to our team. ...
Feb 17,2014
Feb 17,2014
3
people found
this helpful
this helpful
I have just let my second house through SJ and I have always found them helpful, my rent is on time and they are open late which no other agent was incase I needed any updates but I have dealt with the sales and letting ...
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