“I was a tenant at one of their managed properties ......”
1 Star Review
May 13,2015
By:
'yveyc'
May 13,2015
Branch: Chester, 15 Lower Bridge Street
Services: Lettings (as a Tenant)
Rent PCM: £600
Would you recommend?: No
Postcode: CH2
Branch: Chester, 15 Lower Bridge Street
Lettings (as a Tenant)
Rent PCM: £600
Postcode: CH2
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I was a tenant at one of their managed properties for 3 year and the customer service from one particular member of staff - Dee Horan - was appalling. rude, abrupt, unhelpful, and I always had to chase up my queries. In the end I started dealing with the owner of the property direct, with any maintenance issues. I did complain about this member of staff a year into my tenancy after she started arguing with me on the phone when I told her (in a calm manner) that she had an attitude problem. Her manager apologised on her behalf.
The owner of the property I was renting had the same negative experience with her (AND HE OWNED THE PROPERTY) so I told him I would rather deal directly with him.
So appalling customer service, particularly from Dee Horan (who is described as having a happy personality on their website)
I would never let or buy off this agency again, even if they were in possession of my dream home!
What agent could do to change your mind?
Friendly customer service and quicker response to queries. You're made to feel like your bothering them from getting on with their job
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