100% sales valuation accuracy
100% sales fee satisfaction
87% lettings valuation accuracy
83% lettings fee satisfaction
Oct 22,2011
Oct 22,2011
6
people found
this helpful
this helpful
This is by far the worst estate agents I have ever dealt with in the last ten years
It was a big mistake to use them, I've signed the tenancy agreement 3 weeks ago, and despite numerous phone calls/ emails I still haven't received my copy, the rent money was paid to them on time, yet had to chase them several times to get it transfered to my bank account, numerous fees deducted of course.
The letting staff are rude, arrugant & very unhelpfull, I was trying to find any comlaint system they might have so I can use, couldn't even find a decent website with any information about this.
I will write to head office but doubt I will get anywhere.
Avoid at all costs, even if they tempt you with reduced fees, stay away is my honest advice.
It was a big mistake to use them, I've signed the tenancy agreement 3 weeks ago, and despite numerous phone calls/ emails I still haven't received my copy, the rent money was paid to them on time, yet had to chase them several times to get it transfered to my bank account, numerous fees deducted of course.
The letting staff are rude, arrugant & very unhelpfull, I was trying to find any comlaint system they might have so I can use, couldn't even find a decent website with any information about this.
I will write to head office but doubt I will get anywhere.
Avoid at all costs, even if they tempt you with reduced fees, stay away is my honest advice.
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Latest Reviews
10th Mar 2021
reviewed by 'stewart'
15th Aug 2019
reviewed by 'Joanna'
5th Aug 2017
reviewed by 'Sandeep'
24th Mar 2017
reviewed by 'Shabir'
26th Jan 2017
reviewed by 'James'
28th Oct 2016
reviewed by 'Gerry'
Opening Hours
Address
Stirling Ackroyd
25 London Road
Twickenham
Middlesex
TW1 3SX
020 8891 6371
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £275,000 | £807,500 |
| Lettings | 87% | 83% | £800 | £3,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 42 | 1 | 63 | 1 | 22 | 0 | 22 | 0 | 6 | 1 |
Areas covered
- TW1
- Twickenham, Hampton, Hampton Hill,
- TW2
- Hanworth, Isleworth,
- TW5
- Osterley, St Margarets
- TW7
- TW10
- TW11
- TW12
- TW13
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Mar 10,2021
Mar 10,2021
0
people found
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A thoroughly professional team and service. Despite being a overseas landlord , nothing is too much trouble.The team are always on hand to offer support.
If your thinking of renting , for sure Townends should be your first stop!...
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Aug 15,2019
Aug 15,2019
0
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David has been exceptional in both his skill and understanding in finding me the right tenants for my property. As I live in New Zealand, this could have proved to be extremely challenging but David was fantastic in keeping me up to date with emails ...
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Aug 05,2017
Aug 05,2017
1
people found
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this helpful
Andrejs was very helpful and updated us through the process of our buy . He was always available and answered any questions we had....
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Mar 24,2017
Mar 24,2017
1
people found
this helpful
this helpful
This is the first time I've had contact with Aaron and he kept me well informed about about all negotiations. Very good and helpful....
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Comment on agent fees
I have been with Townends for more than three years and am very happy with the service.
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Jan 26,2017
Jan 26,2017
1
people found
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this helpful
Very quick and efficient; viewed potential let at short notice after work and then when offer was phoned through it as dealt with and submitted within 30 mins, which meant that ours was the first received by the landlords and subsequently accepted. Aaron has also been ...
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Comment on agent fees
Good, the standard quote seemed high but this was adjusted to a lower rate before we had a chance to even question it
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Oct 28,2016
Oct 28,2016
1
people found
this helpful
this helpful
Townends contacted me some 2 years ago and were patient awaiting my decision to sell my property recently.
They were then quick to appraise and get my property to market at a competitive price. Throughout the process they were pro-active without being aggressive, They kept me ...
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Comment on agent fees
Acceptable
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Sep 21,2016
Sep 21,2016
1
people found
this helpful
this helpful
Taylor was and still is very helpful with our move and proved to be lightyears better than our previous agent who is with a different company....
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Comment on agent fees
All good.
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Sep 20,2016
Sep 20,2016
0
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A great service as always from Townends- even though I didn't let through them this time still very professional and straight up. Taylor is a great professional to work with and one I will be working with again!...
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Comment on agent fees
All good!
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Sep 19,2016
Sep 19,2016
1
people found
this helpful
this helpful
Taylor is the best agent to deal if you need to rent a property in Twickenham. Very professional all the time. Thank you Taylor...
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Comment on agent fees
A bit high but all worthy.
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Sep 19,2016
Sep 19,2016
1
people found
this helpful
this helpful
I was really pleased with the service I received from Taylor. He proactively listened to my clients requirements and found several properties for us to choose from, He was conversant with the area resources and gave a comprehensive account of the service and resources within ...
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Sep 19,2016
Sep 19,2016
0
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Townends and Taylor were very efficient at getting my property marketed and let. Taylor was courteous and efficient and came back to me when he said he would. Overall I'm more than happy with the service received from Townends. They compare favourably with some of ...
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Comment on agent fees
Overall competitive.
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Aug 26,2016
Aug 26,2016
1
people found
this helpful
this helpful
We have been super impressed with Townends from start to finish. Emma was really polite and friendly when we went to view the property initially and helped with putting the offer in. It was such a speedy process and she was fantastic at giving us ...
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Aug 04,2016
Aug 04,2016
0
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I am very impressed with the lettings service provided by Taylor/Jenna. They were both very helpful and always updated me with any potential problems.
I was wary of any estate agent but I was happy to be proved wrong!...
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Aug 03,2016
Aug 03,2016
0
people found
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I must admit my previous experience with lettings agents has not been good, and I have found them very much like car salesmen in that they love you until you sign the paperwork and hand over your money then they dont want to know. Thankfully ...
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Aug 03,2016
Aug 03,2016
0
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I was really pleased with Taylor. He was really enthusiastic, positive and helpful.
I can 100% recommend him. He always arrived at the venues on time, so never kept us waiting....
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Comment on agent fees
Good
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Aug 03,2016
Aug 03,2016
0
people found
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I am very satisfied with the service from Mr McNeil. He's very cheerful, helpful, prompt and always followed up with his promise....
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Comment on agent fees
good
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Jul 27,2016
Jul 27,2016
0
people found
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I had a very positive experience with Taylor. My expectation is usually 4/10 for an agent due to previous experiences but Taylor is way above the average of his peers. His strongest points are listening to your needs and finding the appropriate house to see. This ...
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Comment on agent fees
I always consider agent fees are absurdly high but for now there's not much choice out there.
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Jul 19,2016
Jul 19,2016
0
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Taylor was very responsive from the first enquiry to the time we signed up to moving in. Townends, ourselves and the Landlord had to face some challenges to agree a move in date but Taylor kept the dialogue and process moving whilst maintaining a sense ...
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Comment on agent fees
Can only compare with Dexters fees which seemed more.
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“Honest, approachable, accommodating and personable are not traits usually encountered ......”
Jul 18,2016
Jul 18,2016
0
people found
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Honest, approachable, accommodating and personable are not traits usually encountered in estate agents - Taylor is one of the exceptions! a true gem. Helped us find what we were looking for when all other agents seemed too busy or preoccupied!...
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Jul 05,2016
Jul 05,2016
0
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Very helpful and kept me up to date during the whole process. I was very happy with his overall performance and daily feedback....
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Comment on agent fees
Good
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Jun 22,2016
Jun 22,2016
0
people found
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We're renting a flat through Townends, and their treatment of us has been excellent. From our initial enquiry through to our signature on the contracts both Taylor and Jenna have been quick to respond to emails etc., accommodating of our requests, and highly professional throughout....
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Jun 17,2016
Jun 17,2016
0
people found
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Taylor is awesome. He's professional, friendly, and obviously cares about his clients as much as making the sale. We worked with several agents from several different agencies during our flat search, and Taylor is frankly in a different league from the rest. Above all we ...
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Comment on agent fees
It was our first time working with a letting agent, so we have no point of comparison really. We felt that we got good value though!
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Jun 03,2016
Jun 03,2016
0
people found
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Jenna and the team were really helpful in advising us on setting up our tenancy and found us a great couple to rent our property. Very responsive to our questions would recommend them....
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Comment on agent fees
I always think agents fees are high, but Jenna negotiated a good rate with us that seemed fair
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Jun 02,2016
Jun 02,2016
0
people found
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Jenna and Katie were efficient and always returned call and worked well on our behalf .
We would use Townsend again ....
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Comment on agent fees
On the high side sadly!
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Jun 01,2016
Jun 01,2016
0
people found
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The staff at Townends are very friendly and they take time to explain the buying and selling process in a clear and professional way. I have previously bought through them and am currently in the process of also selling through Townends. The fee's are negotiable ...
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Comment on agent fees
Fee's are negotiable so Townends compare well against other agents.
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May 23,2016
May 23,2016
0
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Overall good service although I had a situation in which the agent was on annual leave and no one in the agency new anything about my situation, which was a day from moving. Other than that very professional....
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Comment on agent fees
I think the fees could be cheaper but dont have any complaint about the service.
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May 18,2016
May 18,2016
0
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Excellent customer service, friendly and professional. Jenna keeps her promises and always returns calls. A pleasure to deal with, no complaints....
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Comment on agent fees
Competitive compared with other local agents
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May 05,2016
May 05,2016
0
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Good handling of the tenancy agreement. I needed to move into a quality place as soon as possible, and the ladies made it happen. One star as been dropped due to a couple of delays, and the house was quite dirty when I moved in....
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Comment on agent fees
Fees were dropped in order to make affording this place a possibility, which was really great and appreciative by me.
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Apr 24,2016
Apr 24,2016
0
people found
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When we rented our house, we received the services of Jenna and Katie and they were excellent. They were true to their word and were honest, curteous and helpful.
I would definitely recommend their services if you were looking to rent your property....
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Apr 15,2016
Apr 15,2016
1
people found
this helpful
this helpful
I received fantastic customer service throughout my search from Katie and Jenna. They kept me updated and were always kind and helpful. Unfortunately I had to go with another company but would recommend Townsends in twickenham after the service o received with them. Many thanks ...
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Comment on agent fees
I do feel that the fees are high but the service was excellent
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 2:26 PM 21/11/2017 by allAgents
