Felicity J Lord
Islington, London, N1
2.7/5, 18 reviews
39% recommended
0% lettings valuation accuracy
33% lettings fee satisfaction

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“As a prospective buyer and seller it was good to ......”

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May 13,2015
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roz
By: 'JR'
May 13,2015
2 people found
this helpful
As a prospective buyer and seller it was good to discover just how badly Roz treats potential buyers - very clearly having a laugh at the potential buyer's expense with her emails. Only when I told her that she had lost the sale of property as a result of her emails did she stop!
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By: Customer Relations Manager
May 27, 2015
Hi JR,

I'm so sorry to hear this. Please could you email [email protected] so we can investigate.

Many thanks,

Melanie Smith
Customer Relations Manager

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Latest Reviews

View all Reviews 18
15th Jan 2024
reviewed by 'Aurora'
“If you are looking to use Felicity J Lord as either a tenant or landlord, I implore you to read ......”
15th Mar 2023
reviewed by 'Catherine'
“I was booked to see a property with these cowboys later this week but walked past it & noticed it was ......”
16th Feb 2023
reviewed by 'Joe'
“Absolute scum of a company. The sales team are always available but if you have any issues, their incompetent property "......”
4th Sep 2020
reviewed by 'S'
“Rats in the Boat. Worst of the lot. When the covid crisis struck, they ran away with no communication or ......”
21st Jun 2019
reviewed by 'Katia'
“Emrecan Selmooglu is a fantastic agent, very polite and friendly. He took on board all our needs and showed us ......”
23rd Feb 2019
reviewed by 'Fabi'
“My experience has unfortunately been very poor. I just had a long number of problems that have been addressed very ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Felicity J Lord
313 Upper Street
London
Greater London
N1 2XQ
020 7288 1681

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 33% £2,250 £2,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 0 5 2 0 4 1 1 3
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Greenwich Lettings, SE10

“Unprofessional, unresponsive and incompetent...”

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Jan 15,2024
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By: 'Aurora'
Jan 15,2024
0 people found
this helpful
If you are looking to use Felicity J Lord as either a tenant or landlord, I implore you to read this beforehand. I have been renting in London for almost 20 years with and I have NEVER been subjected to the level of incompetence and unprofessionalism ...
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“Actively encouraging gazumping!...”

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Mar 15,2023
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Alberto
By: 'Catherine'
Mar 15,2023
0 people found
this helpful
I was booked to see a property with these cowboys later this week but walked past it & noticed it was sold. Having enquired on the status I was told it was under offer … not what the agent Alberto told me & given it is under offer ...
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“Absolute scum of a company. The sales team ar......”

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Feb 16,2023
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By: 'Joe'
Feb 16,2023
1 people found
this helpful
Absolute scum of a company. The sales team are always available but if you have any issues, their incompetent property "management" team are beyond a joke. Pathetic excuses every time, no feedback, IQ's of a donut, never use them if you actually want a semblance ...
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“Rats in the Boat. Worst of the lot....”

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Sep 04,2020
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By: 'S'
Sep 04,2020
0 people found
this helpful
Rats in the Boat. Worst of the lot. When the covid crisis struck, they ran away with no communication or support of the landlords. I would rather no conduct any business with such a company that cannot support it's clients....
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“Emrecan Selmooglu is a fantastic agent, ver......”

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Jun 21,2019
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Emrecan
By: 'Katia'
Jun 21,2019
0 people found
this helpful
Emrecan Selmooglu is a fantastic agent, very polite and friendly. He took on board all our needs and showed us the best property to fit them. He went above and beyond trying to accommodate also our time. Hugely recommend....
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By: Emrecan Selmooglu
Jun 21, 2019
View all comments (1)
Hi Katia, Thank you for your kind words, happy to have been of service to such a wonderful family. I hope to hear from you again soon. All the best. Regards Emrecan. ...

“Very poor...”

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Feb 23,2019
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By: 'Fabi'
Feb 23,2019
0 people found
this helpful
My experience has unfortunately been very poor. I just had a long number of problems that have been addressed very slowly. I had rat feces in the kitchen from day one. It took them 2 months to come and clean. The second pair of keys didn't ...
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“Very friendly and competent...”

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Oct 31,2018
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roz
By: 'Scott'
Oct 31,2018
0 people found
this helpful
Roz was very helpful, kind, friendly and professional showing me the properties I wanted. Sending a reminder email and was there right at the appoints time. Great service...
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“Neil was great - always punctual, informed, and ready to ......”

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Feb 05,2018
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Neil
By: 'Daniel'
Feb 05,2018
0 people found
this helpful
Neil was great - always punctual, informed, and ready to accommodate our needs, especially with regards a late evening viewing. Very professional....
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“Smooth easy purchase of a lock-up garage through Roz, backed ......”

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Jan 29,2018
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roz
By: 'Kieran'
Jan 29,2018
0 people found
this helpful
Smooth easy purchase of a lock-up garage through Roz, backed up by Guy, thank you both for all of your help...
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“We used Roz for the sale of our property having ......”

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Jan 24,2018
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By: 'Gary'
Jan 24,2018
0 people found
this helpful
We used Roz for the sale of our property having already established a great relationship with her during the purchase. Roz is efficient, patient, but also no-nonsense when she needs to be. I personally am put off by Estate Agents who give you the big ...
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Comment on agent fees
The fees were comparable with other agents in the area.
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“We have been extremely happy with the service we have ......”

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Jan 16,2018
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roz
By: 'Sian'
Jan 16,2018
0 people found
this helpful
We have been extremely happy with the service we have received from Felicity Lord Islington. We asked Guy to value our house a few years ago, and were very impressed by his understated professionalism and clear understandung of the market. Although we postponed selling, Guy ...
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Comment on agent fees
Good value for miney
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“Speaking as a buyer (but also a potential future seller)......”

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Nov 20,2017
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Neil
By: 'Milan'
Nov 20,2017
0 people found
this helpful
Speaking as a buyer (but also a potential future seller)Hard working, and very conscientious. Prepared to work out of hours - comes up with ideals and follows up. Excellent....
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Comment on agent fees
No comment
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“As a landlord I have been my properties in Islington ......”

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Jul 31,2017
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By: 'Never'
Jul 31,2017
2 people found
this helpful
As a landlord I have been my properties in Islington through another agent. Asked felicity Lord to let one of my property this time. I wish I did not even contact them. Once the contract expires never will be dealing with them ever again. Keeping ...
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Comment on agent fees
Branch manager helpful but nothing she can do.
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“As a buyer I had no choice but they are ......”

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Oct 14,2015
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By: 'IvoryJ'
Oct 14,2015
0 people found
this helpful
As a buyer I had no choice but they are not very good. I can't work out if they are vague and unhelpful deliberately in order to confuse and deceive people or whether it's just incompetence. They have a strange system where they insist on ...
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By: Felicity J Lord Estate Agent
Nov 10, 2015
View all comments (1)
Hi there We are really sorry to hear about your experience and the service you received. Please could you email these details, along with your property address, to [email protected]. We take all feedback very seriously and would like to look into this further. Many thanks Melanie Smith Customer Relations Manager ...

“As a prospective buyer and seller it was good to ......”

Share on :
May 13,2015
Minithumbdown
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roz
By: 'JR'
May 13,2015
2 people found
this helpful
As a prospective buyer and seller it was good to discover just how badly Roz treats potential buyers - very clearly having a laugh at the potential buyer's expense with her emails. Only when I told her that she had lost the sale of property ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Customer Relations Manager
May 27, 2015
View all comments (1)
Hi JR, I'm so sorry to hear this. Please could you email [email protected] so we can investigate. Many thanks, Melanie Smith Customer Relations Manager ...

“The sort of estate agent who gives others a bad ......”

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Sep 17,2014
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By: 'Anonymous'
Sep 17,2014
3 people found
this helpful
The sort of estate agent who gives others a bad name. While arranging the moving in, they routinely got details wrong on forms, were slow to respond, disorganised, had incorrect details about the property and kept changing their minds on how the deposit would be ...
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Comment on agent fees
The fees were high compared to the competition, but the agent's performance was among the worst.
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By: Customer Relations Manager
Sep 24, 2014
View all comments (1)
Dear Anon, We're really sorry to hear about this. Please can you email the details to [email protected] and we will look in to this for you. Many thanks, Melanie Smith, Customer Relations Manager ...

“Terrible service, we rent a property with them. Took us ......”

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Dec 05,2013
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By: 'Maria'
Dec 05,2013
1 people found
this helpful
Terrible service, we rent a property with them. Took us to view a furnished flat, never mentioned that the furniture did not belong to the landlord, after delivered the flat dirty and unfurnished. Sent a totally different furniture, that wasnt enough to furnish the flat ...
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What agent could do to change your mind?
Being professional and honest.
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“I had a terrible experience from start to finish with ......”

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Sep 12,2012
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By: 'anon'
Sep 12,2012
4 people found
this helpful
I had a terrible experience from start to finish with F J Lord Islington while I was renting a property which they handled. First of all, when I was scheduled to do a check in (when moving in) - they turned up an hour late ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Felicity J Lord, London N1 2XQ



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