South Bank, London, SE1
4.1/5, 50 reviews
80% recommended
100% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction

“Terrible service. AVOID using them. I would never recommend them ......”

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May 11,2015
Minithumbdown
By: 'Div'
May 11,2015
5 people found
this helpful
Terrible service. AVOID using them. I would never recommend them again.

We recently moved from India and we wanted to move in somewhere Central.

We saw the apartment in the Whitehouse Apartments TWICE and both times, the furniture was not in it. We were shown pictures of it and we assumed that it will be in decent shape.
I asked for an inventory report and was given a dated one (more than a year old) specifically for any appliances that I will need to buy. I was NOT asked to review the furniture or additional items.
1. The apartment now has 10 lamps for a small 1 bed flat, multiple pots and pans and an assortment of cups which must've been left by previous tenants.
2. The sofa is torn, worn out and completely unusable. We followed up with them about the furniture, the sofas, the extra materials.
3. They were extremely unhelpful. They said the sofa would be replaced in by May 1st. On following up twice (today is May 11), all we get from the agent is an email saying we are speaking to the owner and will get back to you. This is after they said that the sofa would be delivered by May 1st.

Their front office is rude and unhelpful. They have a good utilities team, which helped with the billing etc., but only on following up.

I am bracing myself for the steep check-out fees that I read about.

Avoid them at all costs and go with a better, more reliable and helpful agent. I have not given any names in this review but I am happy to give more details, if you'd like to contact me.
What agent could do to change your mind?
The agent could've been upfront about all this additional items. We were told that they "gave" us the inventory report which was a lie. I requested them for it TWICE specifying that it was for my planning to buy additional material and not to review the sad state of the sofas or any other furniture! They never advised us to go through it. It was a complete shock to me when we moved in, after we signed the contract. After that, all they said was that nothing can be taken out, since it was in the contract. When space is such a premium, it was ridiculous to have chipped plates, wobbly furniture lying around. Extremely unhelpful.
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Latest Reviews

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Featured Review
a
reviewed by 'Sunita'
“My wife and I purchased a flat in the Whitehouse Apartments complex in 1999, and iit was let out to tenants ......”
Featured Review
a
reviewed by 'Sanket'
“Great experience renting a property with life residential. Life Residential (specifically Matt Herring) provided a very smooth contract signing process. ......”
Featured Review
a
reviewed by 'Nigel'
“I have been letting various flats at the White House through County Hall, using Ralph Rampersaud. He, like me, was ......”
Featured Review
a
reviewed by 'Gary'
“Simone was extremely helpful throughout the process. She negotiated on our behalf with the landlord, pushed for a response when ......”
Featured Review
a
reviewed by 'Helen'
“Attentive. Answered all my queries promptly. Clear step by step guidance of process was helpful. I was well pleased with ......”
30th Jun 2023
reviewed by 'S'
“New to Life Residential.Had an excellent service from the start. Since the property was let - I am communicating ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: Closed
  • Sunday: Closed
Address

Life Residential
County Hall Southbank,252 Westminster Bridge Rd
London
Greater London
SE1 7PD
020 7620 1600

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 67% £335,000 £447,000
Lettings 100% 75% £880 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 2 26 8 2 0 4 0 0 0
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Featured Review
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“Our experience with Life Residential, South Bank, London...”

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Jun 23,2023
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Ralph
By: 'Sunita'
Jun 23,2023
0 people found
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My wife and I purchased a flat in the Whitehouse Apartments complex in 1999, and iit was let out to tenants throughout the period of ownership until we sold the flat recently in 2023. Since the complex is very big, and run by many members of staff ...
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“Great experience renting a property with life......”

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May 03,2023
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Matt
By: 'Sanket'
May 03,2023
0 people found
this helpful
Great experience renting a property with life residential. Life Residential (specifically Matt Herring) provided a very smooth contract signing process. Matt was very professional and ensured great communication throughout on the check-in date, I was surprised when match specifically spent significant amount of time explaining ...
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“Excellent Service...”

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Jun 26,2018
Minithumbup
By: 'Nigel'
Jun 26,2018
0 people found
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I have been letting various flats at the White House through County Hall, using Ralph Rampersaud. He, like me, was there at the very beginning. All through that time I have been well supported and served. Ralph has proved to be exceptional, always ready to ...
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“Simone was extremely helpful throughout the process. She negotiated on ......”

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Mar 06,2015
Minithumbup
By: 'Gary'
Mar 06,2015
0 people found
this helpful
Simone was extremely helpful throughout the process. She negotiated on our behalf with the landlord, pushed for a response when one was not forthcoming, and helped us agree a two year deal which we were happy with. Once we had agreed the deal, the references ...
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Comment on agent fees
I thought the charge for the 'card fee' (over ‚£20) was unecessary. An admin fee was already charged (which I understand), but I don't think an addiotional card fee can be justified when this is the only option for payment.
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“Attentive. Answered all my queries promptly. Clear step by step ......”

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Feb 06,2015
Minithumbup
By: 'Helen'
Feb 06,2015
0 people found
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Attentive. Answered all my queries promptly. Clear step by step guidance of process was helpful. I was well pleased with the service as a whole....
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“New to Life Residential.Had an excellent ser......”

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Jun 30,2023
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Cristina
By: 'S'
Jun 30,2023
0 people found
this helpful
New to Life Residential. Had an excellent service from the start. Since the property was let - I am communicating with Cristina Luntraru. Cristina's been very helpful, prompt in responding to my doubts and problems and dealing with them. She has been very helpful and ...
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“This is the MOST terrible agent I've ever met......”

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Nov 09,2022
Minithumbdown
By: 'Jiawei'
Nov 09,2022
3 people found
this helpful
This is the MOST terrible agent I've ever met. They do not care their customers at all as long as the money is in their pocket. Failed to fix the heater for me during the coldest months, did not reply when asking them to return ...
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By: J
Dec 17, 2022
View all comments (1)
I have had a very similar situation. Been left without a fridge for 3 months in a furnished property. I have gone down their complaints process and 2 agents I was dealing with have “unexpectedly gone out of the office” while others higher up simply do not give any answers. ...

“Worst estate agency I have ever get the luck ......”

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Aug 01,2021
Minithumbdown
By: 'Guillaume'
Aug 01,2021
2 people found
this helpful
Worst estate agency I have ever get the luck to deal with. The only time you will hear from them is from these rent reminder. After that, you better be prepared to call / email them 20+ time before getting any answer from them....
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“Worst customer experience ever. DO NOT USE TH......”

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Mar 14,2021
Minithumbdown
By: 'John'
Mar 14,2021
0 people found
this helpful
Worst customer experience ever. DO NOT USE THEIR SERVICES AT ANY COST. 0 care for tenants and no property management at all. They do more work in avoiding to help you than in actually helping you. They do not guarantee minimum living standards for their tenants. ...
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“Terrible agency...”

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Aug 13,2018
Minithumbdown
By: 'Laetitia'
Aug 13,2018
1 people found
this helpful
We had a terrible experience with this agency. We lived in the property for 1 year, and it had some issues since the begining. We had to call the agency over and over again, or go there directly for them to address the matter, for which ...
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“This was the biggest nightmare of my 4 years in London. ......”

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Mar 13,2016
Minithumbdown
By: 'Lilandjc'
Mar 13,2016
6 people found
this helpful
This was the biggest nightmare of my 4 years in London. This guys not only came for viewings without giving Any notice whatsoever, they also tried to charge us more than a 1000 pound for check out costs, which was then put down to 300 as we fought ...
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Comment on agent fees
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“Terrible service. AVOID using them. I would never recommend them ......”

Share on :
May 11,2015
Minithumbdown
By: 'Div'
May 11,2015
5 people found
this helpful
Terrible service. AVOID using them. I would never recommend them again. We recently moved from India and we wanted to move in somewhere Central. We saw the apartment in the Whitehouse Apartments TWICE and both times, the furniture was not in it. We were shown ...
read full review
What agent could do to change your mind?
The agent could've been upfront about all this additional items. We were told that they "gave" us the inventory report which was a lie. I requested them for it TWICE specifying that it was for my planning to buy additional material and not to review the sad state of the sofas or any other furniture! They never advised us to go through it. It was a complete shock to me when we moved in, after we signed the contract. After that, all they said was that nothing can be taken out, since it was in the contract. When space is such a premium, it was ridiculous to have chipped plates, wobbly furniture lying around. Extremely unhelpful.
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“Simone is the type of estate agent that makes the ......”

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Mar 12,2015
Minithumbup
By: 'Teresa'
Mar 12,2015
0 people found
this helpful
Simone is the type of estate agent that makes the whole process easy and straightforward. She is always nice, happy to help, attentive and professional. Since the very beginning when I started looking for a flat, until the last requests and comments regarding the property ...
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“The staff was very kind and helpful. The agent, especially ......”

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Feb 19,2015
Minithumbup
By: 'Ekrem'
Feb 19,2015
0 people found
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The staff was very kind and helpful. The agent, especially him, did take care of any problem we had during moving process....
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“Simone was excellent throughout the process. She was attentive, knowledgable ......”

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Feb 17,2015
Minithumbup
By: 'Chris'
Feb 17,2015
0 people found
this helpful
Simone was excellent throughout the process. She was attentive, knowledgable and efficient. She also assisted with problems encountered with the referencing process. I would certainly recommend her services to colleagues or friends...
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“Eren was very helpful in finding the ideal apartment for ......”

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Feb 10,2015
Minithumbup
By: 'Hui'
Feb 10,2015
0 people found
this helpful
Eren was very helpful in finding the ideal apartment for me. He took into great details my requirements and was very prompt in all correspondents. Upon moving into the apartment, he sorted out all the admin matters which were very much appreciated....
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“the staff are helpful . He respond quickly whether by email ......”

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Feb 06,2015
Minithumbup
By: 'Pk'
Feb 06,2015
0 people found
this helpful
the staff are helpful . He respond quickly whether by email or phone call . Because I can not make an appointment to visit the property before making desicion he did record a video of a property as i requested ans it make me make decision easier ....
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“We have been dealing with Eren now for around six ......”

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Jan 26,2015
Minithumbup
By: 'Gilly'
Jan 26,2015
0 people found
this helpful
We have been dealing with Eren now for around six years and he has always been courteous and fun to deal with. He listens to our needs and then acts on them, always keeping us in the picture. In all this time he has re-let ...
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“Eren Fahri,excellent service!very professional,friendly and helpful! He ......”

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Jan 22,2015
Minithumbup
By: 'ileana'
Jan 22,2015
0 people found
this helpful
Eren Fahri,excellent service!very professional,friendly and helpful! He answered all my questions,solved my problems,make my life easier....
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“Valentins responded efficiently and courteously to all our queries and ......”

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Jan 09,2015
Minithumbup
By: 'Peter'
Jan 09,2015
0 people found
this helpful
Valentins responded efficiently and courteously to all our queries and worked hard to make appointments for us. All questions and queries were dealt with urgently. He also assisted to make the transaction successful. Eren also made the time to help in viewings and providing information ...
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“Val did a great job of negotiating and closing on ......”

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Dec 11,2014
Minithumbup
By: 'Abe'
Dec 11,2014
0 people found
this helpful
Val did a great job of negotiating and closing on our recent sale of a hotel unit at County Hall Park Plaza. He gave us a realistic market assessment, but was flexible to allow for some favourable terms to be added & was able to get ...
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“He pushed the sale through despite solicitors not staying on ......”

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Nov 16,2014
Minithumbup
By: 'Iqbal'
Nov 16,2014
0 people found
this helpful
He pushed the sale through despite solicitors not staying on top of things and ensured that I was informed at every stage...
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“Very helpful and client focused. Only negative thing, I had ......”

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Oct 29,2014
Minithumbup
By: 'Balazs'
Oct 29,2014
0 people found
this helpful
Very helpful and client focused. Only negative thing, I had to chase up sometimes. An initial email confirming the status of my request on a regular basis would be better in the future....
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“I was very happy with Life Residential from finding property ......”

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Aug 27,2014
Minithumbdown
By: 'Crystal'
Aug 27,2014
0 people found
this helpful
I was very happy with Life Residential from finding property to signing contract. However, their property management is really bad. I had two bad experience with them. Firstly, they told me a plumber is coming over to fix the shared bathroom in the living room. ...
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“I found Valentins very professional throughout the whole buying process, ......”

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Aug 08,2014
Minithumbup
By: 'Mr.'
Aug 08,2014
0 people found
this helpful
I found Valentins very professional throughout the whole buying process, with great attention when needed. Also very approachable and friendly. Would not hesitate to use his services in the future....
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“Eren Fahri from Life Residential was very helpful during my ......”

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Jun 12,2014
Minithumbup
By: 'Justin'
Jun 12,2014
0 people found
this helpful
Eren Fahri from Life Residential was very helpful during my search for a property. He helped to identify properties that met my criteria and found the perfect apartment for me. He was knowledgeable, friendly and quite funny too - which is always a plus in ...
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“Valentins has been very responsive to our queries and successfully ......”

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Jun 06,2014
Minithumbup
By: 'James'
Jun 06,2014
0 people found
this helpful
Valentins has been very responsive to our queries and successfully secured a property for us. We would highly recommend Valentins to anybody who wish to look to sell or buy property in the London area....
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“Valentins and Andy were both very professional. We interacted mainly ......”

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Jun 02,2014
Minithumbup
By: 'MM'
Jun 02,2014
0 people found
this helpful
Valentins and Andy were both very professional. We interacted mainly with Valentins. We appreciated the efforts he made to try to smooth the process as well as the very clear and reactive communication. I would recommend the team with no hesitation....
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“Claire I would like to thank you for such a ......”

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Dec 23,2013
Minithumbup
By: 'Nick'
Dec 23,2013
0 people found
this helpful
Claire I would like to thank you for such a wonderful service. You have set the bar high. Thank you for everything. Thank you for sorting out my maintenance problems and returning my deposit so quick and taking the time to explain everything to me. ...
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“Our interaction with Galliard Residential has been a positive experience; ......”

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Dec 12,2013
Minithumbup
By: 'Neelam'
Dec 12,2013
0 people found
this helpful
Our interaction with Galliard Residential has been a positive experience; prompt email replies that are always professional and courteous. It was very simple to book in viewings and full details of the booking were given. The agent has been very informative and knowledgeable about the ...
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Life Residential

Branch - South Bank, London, SE1

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