100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
93% lettings fee satisfaction
May 10,2015
May 10,2015
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I first dealt with Elms in 2007 when I bought my property through them. I then returned in 2009 to use them as my managing agent and I have been a client ever since. They have been managing my property in Bethnal Green all this time. I've always been very satisfied with the service. Their staff are knowledgeable, responsive and friendly, I could not ask for anything more. The fact I've been dealing with the same familiar faces all this time speaks volumes for the agency as they clearly know how to retain good staff and reward loyalty. I would highly recommend Elms to any potential purchaser, landlord or tenant. They are professional and highly competent.
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May 18, 2015
Thank you very much for taking the time to write a review Scott this is very much appreciated, and as you know we always strive to do our best for all our Landlords and Vendors.
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Latest Reviews
31st Jul 2024
reviewed by 'Manish'
25th Jul 2023
reviewed by 'Jill'
12th Jul 2022
reviewed by 'Edward'
15th Feb 2022
reviewed by 'Maire'
25th Jan 2022
reviewed by 'James C'
Opening Hours
Address
Elms Estates
454 Bethnal Green Road
Bethnal Green,London
Greater London
E2 0EA
0207 729 5665
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £305,000 | £635,000 |
| Lettings | 100% | 93% | £670 | £2,730 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 29 | 1 | 29 | 3 | 12 | 0 | 3 | 0 | 3 | 1 |
Areas covered
- E2
- E1
- E3
- E5
- E8
- E9
- E14
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 31,2024
Jul 31,2024
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Very attentive and supportive. I've been looking for my dream first home and have an amazing opportunity to view the property through Angelika. She's just like her name super nice, polite, knowledgeable and very accommodating. Everytime I needed more information about the property she was ...
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Jul 25,2023
Jul 25,2023
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Our family would like to sincerely thank Shaun & his team for their hard work & tireless effort in selling our mother's flat.
Shaun was always quick to respond to our queries, polite & courteous & gave us back faith in estate agents.
Thanks again...
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Jun 06,2023
Jun 06,2023
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ELMS estates have worked particularly hard and professionally to sell our flat in Bethnal Green going above and beyond to get the sale over the line. I would particularly like to thank Shaun and his colleagues who assisted him, and would not hesitate to recommend ...
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Jul 12,2022
Jul 12,2022
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Very impressed! My ex-local authority flat was on the market for only a couple of days with Elms Estates before a buyer was found. The marketing was spot on. Shaun was very attentive too during the conveyancing process, keeping all parties informed with regular updates ...
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Feb 15,2022
Feb 15,2022
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My first experience with dealing with an estate agent instead of landlord directly, and it was great. All was done professionally, any issues during renting that came up with the property were solved in a timely manner and with great flexibility. From start to end (...
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Jan 25,2022
Jan 25,2022
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Rutland and Shaun were both excellent in dealing with my property transaction, which happened whilst I was living abroad. They went far, far, above what was required and exceeded my expectations in every way. They were commercial when we were pricing the property, responsive, practical ...
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Jan 19,2022
Jan 19,2022
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Jade was very receptive, kind and very communicative! Helpful and a very informative. I always communicated extraordinarily well with all the team members, even if it was harder for me to communicate verbally because of the language, they understood me and I communicated only by ...
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Nov 16,2021
Nov 16,2021
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Dealt with Elms Estates for the sale of my flat. My contact from the office was Shaun. He was very helpful, very relaxed, very knowledgeable and I believe had the right balance in representing both the seller and the buyer. Good skill. Oh and he ...
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Jul 05,2021
Jul 05,2021
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Super service from Elms (Husnain and Villy). They have gone above and beyond at every stage - thank you! A real pleasure to deal with....
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May 06,2021
May 06,2021
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Jade has been lovely and very responsive! Helpful and a very informative. She's always answered in a timely manner and made sure we were updated throughout the tenancy....
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Jan 27,2021
Jan 27,2021
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Estate agents have a bad rep and let's face it, a lot of them deserve it but Elms have really restored my faith in letting agents. I think it helps that it has a family run vibe to it and it's not like the cold, ...
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Dec 07,2020
Dec 07,2020
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Renting a property with Elms Estates for the past 5 years has been a stress free experience (as stress free as it can be!). From the beginning, the team as always been very approachable and available to sort out any issues. We always had a main ...
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Nov 18,2020
Nov 18,2020
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Had a very positive experience throughout our time with Elms. Made the process of renting very clear and easy, dealt with any issues throughout our tenancy very quickly and efficiently and always communicated clearly when viewings needed to take place at the end of our ...
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Nov 07,2020
Nov 07,2020
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I recommend Elms Estates as the best estate agency I have dealt with so far. All agents are very professionals and friendly, in particular Villy.
I am one of their tenants since January 2019 and I count my 3rd flat with them and I would not ...
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Oct 10,2020
Oct 10,2020
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Founds Elms elstates really helpful while they managed my rental property while I was living abroad. They resolved issues for tenants quickly without much and communicated updates and costs with me regularly and clearly. Their staff particularly Villy and Jade were very helpful. The owner ...
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Jun 10,2020
Jun 10,2020
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ELMS is extremely disappointing. Dealing with them was quite acceptable until the coronavirus crisis arrived. Avoid this agency at all costs, because when it comes difficult times or you are in trouble they will take advantage on you. They don't cooperate, they just watch for ...
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Dec 11,2019
Dec 11,2019
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Brandon is a very caring and diligent state agent. We contacted him initially out of the suggestion of very close friends. After a few disappointments with properties that did not work out, he never lost interest and motivation in helping us find a flat that ...
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Dec 11,2019
Dec 11,2019
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Brandon really works hard (maybe even too hard!) and made this a really smooth and easy process. Definitely went the extra mile to make me understand everything and get all the necessary paperwork together. Thank you!!...
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Nov 29,2019
Nov 29,2019
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Brandon is a very professional and efficient estate agent, always present and ready to help with any concern or inconvenience. But what matters the most as a tenant is that he a very kind person that you can trust 100%. More than recommended!...
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Nov 08,2019
Nov 08,2019
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I chose Elms because of their personal touch. I was not disappointed. I was kept informed at all stages of my sale of my property and Rutland and all of his team not only delivered but went the extra mile for me. I would have ...
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Sep 12,2019
Sep 12,2019
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Adam was knowledgeable, on-the-ball, straightforward to deal with and he delivered! I couldn't have asked for more and am grateful to him and his colleagues for their work getting my flat sale through....
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Aug 30,2019
Aug 30,2019
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I used Elms Estates recently as another local agent who usually lets our property was struggling to find a tenant.
Elms Estates found us a tenant promptly, and worked seamlessly with our managing agent to provide a successful handover.
Emails were responded to efficiently and ...
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Aug 16,2019
Aug 16,2019
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As a tenant, Elms Estates have always been extremely helpful and highly proactive with any issues. . I'd especially like to thank Jade and Villy for all the help they've given me and the other residents.
The property has been let by friends of mine since 2015 ...
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Aug 09,2019
Aug 09,2019
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It is my 2nd property and 4th year with the agency and I cannot recommend them more. They are a joy to work with and have been so helpful with all the matters big and small. I always feel treated fairly and honestly -a rare ...
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Jul 16,2019
Jul 16,2019
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Best agency I have worked with in London. Quick and friendly responses. Empathetic approach to tenants. Hands on problem solving. Very sad to be moving....
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Jun 28,2019
Jun 28,2019
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Pooja and Adam were both fantastic property managers. Responsive and friendly, nothing was ever too much trouble. Issues were always sorted out promptly and I always found them organised and helpful....
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“We were renting a property with Elms Estates and had a great service for over 4 years...”
Jun 22,2019
Jun 22,2019
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We were renting a property with Elms Estates for 4.5 years and always had great service. We had a number of issues in the flat and every time we contacted Elms they were very responsive and aimed to get it resolved as soon as possible for ...
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Apr 17,2019
Apr 17,2019
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Brandon was exceptionally professional, organised and efficient - going the extra mile to ensure we were happy. We are very appreciative of all his support, and extremely happy in our new flat. Thanks again....
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Comment on agent fees
Fees were explained clearly and appropriate.
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Apr 15,2019
Apr 15,2019
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Villy was friendly, quick to respond to any queries I may have had, extremely helpful and easy to work with!
A pleasure!...
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Oct 21,2018
Oct 21,2018
1
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Local agent. I found the whole process smooth running and efficient. The stress of finding a tenant and organising the the moving in process was taken out of my hands, everything was thought about, to organising additional furniture and dealing with small snagging issues. Elms ...
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Comment on agent fees
Fees seem reasonable for the work carried out. Was with Foxton’s before and there fees was a disgrace for the work they did.
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Rutland
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Brandon
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Adam
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Gabriele
Tenant Fees
Holding Deposit (per tenancy)
£0 (inc. VAT), Pay UpfrontA holding deposit of one week's rent is required to secure the property and forms part of the full deposit due. The holding deposit is NON-REFUNDABLE if you withdraw your application or your references prove unsatisfactory. However, it will be refunded if the Landlord does not proceed with the tenancy for any other reason.
Last updated on 04/06/2019, 3:47 PM by Pooja KaurSecurity Deposit
£0 (inc. VAT), Pay UpfrontThis will be paid on the signing of your tenancy agreement and will be equivalent to FIVE weeks rent. No interest is paid to you on the tenancy bond. These monies will be held either by your landlord or ourselves. Deposits held by Elms & Partners Ltd will be protected by www.mydeposits.co.uk a government backed bonding scheme.
Last updated on 04/06/2019, 3:49 PM by Pooja KaurSee below Tenant Permitted Payments
£0 (inc. VAT), On CompletionPermitted Payments
Before the tenancy starts (payable to Oliver Field Associates as “the Agent”)
The holding deposit will be equal to 1 weeks rent. This is taken to reserve a property. Please note this will be withheld if any relevant person (including guarantors) decides not to proceed with the tenancy, the tenant fails the right to rent check, provides false or materially significant misleading information.
The tenancy deposit will be equal to 5 weeks rent, including the holding deposit and is held as security to cover any damages or defaults on the part of the tenant during the tenancy.
During the tenancy
The cost if applicable and permitted for utilities (gas, electric, water), telephone & broadband, TV Licence and Council Tax.
The payment of £50.00 will apply for a change relating to the variation of the tenancy requested by the tenant, such as change of sharer or other variation of the tenancy contract. The cost covers taking landlords instructions, preparation and execution
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:49 PM 18/06/2018 by Rutland Elms
