100% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
86% lettings fee satisfaction
May 08,2015
May 08,2015
1
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this helpful
I have used Andrews to let one property (full management) for about nine years. The service that I received for the first three years was very good, The property appeared to be kept in good order, and any maintenance issues were dealt with efficiently.
However, for the last six years that has changed. I visited the property five years ago and it was in very poor order, yet the management reports always said 'clean and tidy'.
The current tenant has been in the property for five years. During which time the management reports always say 'clean and tidy'. yet, sometimes within days of the inspection, the tenant has sent photos to Andrews (who forward them to me so I can instruct Andrews on what to do) of the property showing something that clearly needs attention, which obviously has been that way for some time and should have been dealt with months or years previously.
When something needs attention, Andrews do not appear to be able to engage suitable or competent contractors, (for example, for a leaking roof (not affecting any wood), engaging a wood-treatment company who refused to go on the roof !!!!)
Despite requesting three quotes for any substantial works, I only receive one, or occasionally two, and have to wait months for these. The quotes are always astronomical, which at first I thought was good, because I assumed they were for doing a high quality job. But this is clearly not the case, as work has been shoddy and needing further work within a very short time. I have ended up sourcing contractors myself. (not easy when I live 130 mile round-trip away).
Why do I pay full management fees???
However, for the last six years that has changed. I visited the property five years ago and it was in very poor order, yet the management reports always said 'clean and tidy'.
The current tenant has been in the property for five years. During which time the management reports always say 'clean and tidy'. yet, sometimes within days of the inspection, the tenant has sent photos to Andrews (who forward them to me so I can instruct Andrews on what to do) of the property showing something that clearly needs attention, which obviously has been that way for some time and should have been dealt with months or years previously.
When something needs attention, Andrews do not appear to be able to engage suitable or competent contractors, (for example, for a leaking roof (not affecting any wood), engaging a wood-treatment company who refused to go on the roof !!!!)
Despite requesting three quotes for any substantial works, I only receive one, or occasionally two, and have to wait months for these. The quotes are always astronomical, which at first I thought was good, because I assumed they were for doing a high quality job. But this is clearly not the case, as work has been shoddy and needing further work within a very short time. I have ended up sourcing contractors myself. (not easy when I live 130 mile round-trip away).
Why do I pay full management fees???
What agent could do to change your mind?
Be competent Manage my property in a professional way and to a standard that a reasonable person would expect Care about maintaining my property in a habitable state so that the tenants have a reasonable house to live in Engage competent and suitable contractors, preferably who do not over-charges Inspect the property when carrying out a so-called management inspection to ensure that my property is habitable and everything is in working orderAttached Filesnbsp;
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Latest Reviews
15th Dec 2021
reviewed by 'Louisa'
29th Jan 2021
reviewed by 'SR'
22nd Jul 2015
reviewed by 'pleased'
17th Jul 2015
reviewed by 'Maddy'
8th May 2015
reviewed by 'Landlord'
28th Apr 2015
reviewed by 'Chris'
Opening Hours
Address
Andrews
24 Station Road
Redhill
Surrey
RH1 1PD
01737 768 164, 01737 780134
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £305,000 | £376,000 |
| Lettings | 75% | 86% | £650 | £1,325 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 2 | 3 | 1 | 19 | 0 | 24 | 1 | 5 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Dec 15,2021
Dec 15,2021
0
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Professional and quick advice. Very impressed. Everyone is eager to help. They return phone calls when they say they will and are very polite....
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Jan 29,2021
Jan 29,2021
0
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Just moved into a property through Andrews.
They helped us greatly through the letting process and we faced a lot of disappointments and issues finding the right place but Samantha and the whole team (we ended up meeting them all at different points) truly helped ...
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Jul 22,2015
Jul 22,2015
0
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Had the pleasure of Ms Terry-Ann Stewart looking after our tenancy renewal and contract neg.
Terry-Ann provided a very prompt, clear and concise service whilst being extremely flexible in working around us. She provided all the answers we required and was a excellant bridge between ...
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Jul 17,2015
Jul 17,2015
0
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I am very pleased with Andrews as agents for my property. Their email communication is clear and responsive and phone messages are always passed on. I live a long way from the property and they are extremely helpful with maintenance issues. The rent collection is ...
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May 08,2015
May 08,2015
1
people found
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I have used Andrews to let one property (full management) for about nine years. The service that I received for the first three years was very good, The property appeared to be kept in good order, and any maintenance issues were dealt with efficiently.
However, ...
read full review
read full review
What agent could do to change your mind?
Be competent Manage my property in a professional way and to a standard that a reasonable person would expect Care about maintaining my property in a habitable state so that the tenants have a reasonable house to live in Engage competent and suitable contractors, preferably who do not over-charges Inspect the property when carrying out a so-called management inspection to ensure that my property is habitable and everything is in working orderAttached Filesnbsp;
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Apr 28,2015
Apr 28,2015
0
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We've used Andrews for over 12 years to let 3 flats in Redhill. We've never had a vacant period of any significant time, indeed on a number of occasions the new tenant has moved in on the same day as the old one has moved out.
The ...
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Comment on agent fees
We've always negotiated the fees before any new tenant is found and that's worked well.
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Apr 27,2015
Apr 27,2015
0
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I rented two properties from Andrews for a period of 4 years in total. I found that the Andrews team where very responsive and always willing to help when needed. Stephanie and her team would always go the extra mile to resolve whatever my issue or ...
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Comment on agent fees
I found their fees very reasonable. I had previously rented a property from an Agent in Crawley that charged significantly higher fees on a 6 monthly basis
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Apr 27,2015
Apr 27,2015
0
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We have used Andrews as Letting and Management Agents for nearly 20 years, first on one property and then on a portfolio of four. We have been very satisfied with the service overall and find the staff unfailingly polite and helpful. I am located close to ...
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Comment on agent fees
We have agreed fees based on number of property
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Feb 11,2015
Feb 11,2015
0
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Luke came well prepared for our valuation he was friendly and very professional his price was what we wanted and his fees were not the cheapest but the service provided and the fact that we achieved over the asking price more than justified the cost ...
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Comment on agent fees
Good value for money
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Feb 21,2014
Feb 21,2014
2
people found
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this helpful
The agent always returned calls and was very attentive when a problem arose. The were very thorough and were very proactive.I would recommend their services to friends and family....
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Feb 20,2014
Feb 20,2014
2
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From the start, dealing with Andrews Estate Agents (Redhill) was open, honest, realistic. We recommend them highly.
At our initial meeting Ed was armed with his research and expertise to help us make the right decision in putting our home on the market at a ...
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Sep 24,2013
Sep 24,2013
0
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Fantastic service from Andrews! Very helpful regarding our delays with the purchase, it made things that little easier . Always chased Vendors and Solicitors, and replied back promptly to any enquires we had. Would recommend them and use the service again in the future!...
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Aug 12,2013
Aug 12,2013
2
people found
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this helpful
Andrews Lettings managed, or rather mismanaged, our property for about 7 years. To be fair they were OK for about the first 2 years and after that they went downhill quite swiftly. Why we didn't change agents I don't know, probably a case of better the devil ...
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What agent could do to change your mind?
Nothing. We were so fed up we just tried to keep further dealings with them to a minimum until the tenant moved out and we could sell the property.Attached Filesnbsp;
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Jul 12,2013
Jul 12,2013
4
people found
this helpful
this helpful
Luke certainly went the extra mile for us whilst selling our property, he was courteous and polite at all times. He always rang back and realised the importance of relaying information promptly. We felt that Luke was extremely proactive and although we were hard task....
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Jul 09,2013
Jul 09,2013
4
people found
this helpful
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I was very pleased with the service received via Ed, Luke and Paul at Andrews Redhill. In particular I like the open day idea, the fact that you can get as many through the door in one day really helps. It means there's no need ...
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Jun 26,2013
Jun 26,2013
4
people found
this helpful
this helpful
Excellent service. We dealt with various agents while choosing a property to purchase, and Andrews agents were the most professional ones. We never felt like we were given somemisleading information or were tricked. We would highly recommend this agency. Also, we were very happy with ...
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Jun 28, 2013
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(1)
Thanks for the review Elena and we hope you are very happy in your new home. We do now work with a fantastic legal conveyancing service so I hope you take us up on this when you come to sell the property in a few years time. Kind Regards, Paul. ...
Jun 13,2013
Jun 13,2013
4
people found
this helpful
this helpful
We purchased our property from Andrews two years ago and had a lovely, stress free experience. So naturally, we chose to sell through them this time. From the moment we walked in to the office we were met with professional, helpful yet friendly attitudes. Due ...
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Apr 09,2013
Apr 09,2013
8
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Andrew's acted on my behalf to sell my property
Outstanding team at Andrew's in Redhill. Luke, Paul & Ed are all fantastic. They are extremely professional and will always put the needs of the client first.
Viewings were arranged extremely quickly and delivered at a convenient ...
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Apr 09,2013
Apr 09,2013
7
people found
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I would like to thank Andrews for their help with my purchase of my first property. Luke was always on hand to promptly help with any queries I had through what was a long buying process. So, thanks again for all your help....
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Apr 09,2013
Apr 09,2013
6
people found
this helpful
this helpful
They let us book viewings at short notice with no fuss. Once we decided to purchase the property they provided an excellent service communicating with us regularly, keeping us updated and helping us chase up our uncommunicative solicitor. I would definitely recommend Andrews Redhill....
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Mar 13,2013
Mar 13,2013
9
people found
this helpful
this helpful
Ed was always very helpful and proactive. He helped negotiate a good price for the property we were buying as well as representing the seller. When the offer was accepted he helped to chase the solicitor to ensure the sale went through promptly....
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Mar 13,2013
Mar 13,2013
8
people found
this helpful
this helpful
Was extremely helpful and professional with the pruchase of our property. Was also on time when meeting for a viewing. Although the time taken to exchange was delayed Paul kept me fully informed and updated of the progress and also chased both sets of solicitors ...
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Feb 03,2013
Feb 03,2013
9
people found
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this helpful
The agents were both extremely professional, helpful and organised, keeping us up to date on properties. When purchasing our property they organised everything in a timely fashion helping answering any queries we had and I would recommend them to anyone who is interested in purchasing ...
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Dec 17,2012
Dec 17,2012
10
people found
this helpful
this helpful
Although Luke was not acting on our behalf as we were purchasing the property, he kept us regularly informed of any progress or issues and actively pursued solicitors and agents on both sides to get things moving when the process seemed to stall. Without Luke, ...
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Nov 10,2012
Nov 10,2012
10
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Paul
Came very well prepared after a 24 hr notice for a vluation. With printed local sales information of similar properties. He was polite and professional
would happily use again
Thanks...
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Oct 24,2012
Oct 24,2012
11
people found
this helpful
this helpful
Ed was extremely helpful when we bought our house. He was very polite and courteous to us at all times through what I sometimes thought was the most stressful time ever. He always seemed to calm me down. He went out of his way to ...
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Sep 20,2012
Sep 20,2012
10
people found
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this helpful
The whole process worked well. From the initial valuation visit through to the completion date. The staff were friendly and helpful and we were especially impressed with Jan who spent long, tireless hours on our behalf chasing solicitors. We were always kept informed of what ...
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Sep 13,2012
Sep 13,2012
11
people found
this helpful
this helpful
Jan was extremely helpful and responsive in securing the purchase of Oakwood Close. She handled some very delicate negotiations with the sellers re price,items included and scheduling. There were times during the transaction when we felt that the whole deal could have come off ...
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“Excellent service, very helpful, supportive, proactive and understanding. I've purchased ......”
Aug 08,2012
Aug 08,2012
11
people found
this helpful
this helpful
Excellent service, very helpful, supportive, proactive and understanding. I've purchased a number of properties over the past several years and can say with confidence that Ed is one of the best estate agents I've dealt with....
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Aug 05,2012
Aug 05,2012
8
people found
this helpful
this helpful
This letting department is the poorest ever! do not deal with queries but hound you for contract renewal monies over and over well before due date 5 months in this case! and then when you request the contract you are dealt with abrubtly. The girl that ...
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What agent could do to change your mind?
as above useless estate agentsAttached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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