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“Southside's organisational skills are terrible, they wasted our time, and ......”

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May 07,2015
Minithumbdown
By: 'Heather'
May 07,2015
2 people found
this helpful
Southside's organisational skills are terrible, they wasted our time, and I feel like they didn't prioritise us just because we are students.

We applied for 3 separate 2 bed properties, which we put in order of preference. After we found out we had been unsuccessful with the first, I called to make sure our application had been moved onto the second, as they had told us it would. It seemed it hadn't. After the so-called 5 days in which they would tell us whether or not we were successful, I called twice in one day and was told both times I would be called back, which I never was, until 8.30am on a Monday morning (!!!), when we were told it would be highly unlikely we would get this property because of the timescale when we wanted to move in (fair enough), so we moved onto the 3rd property which is where the most problems arised. I called after a few days of being moved onto that property to find out that, lo and behold, that was the first they had heard of us still wanting a flat. After multiple phone calls asking for updates and continually being told the person (Lynne?) processing our application was on the phone, on her lunch break, whatever, I was finally told we had been unsuccessful even though they were meant to have texted us both to say so.

They didn't seem to have that on record anywhere of what properties were on our list of preference (which we gave to them on paper) as we kept having to tell them where we wanted to apply for.

Southside have wasted our time, however I am particularly annoyed that we are the ones that have had to follow things up. That should be their job to do.

Even though the property viewings we organised seemed to go smoothly, it just went downhill from there.

Our impression of Southside as a company has changed from being respectable and trusted, to disorganised and basically just not worth the effort. We are continuing to look for properties with other letting agents.
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Southside Property Management
20 Nicolson Street
Edinburgh
City of Edinburgh
EH8 9DH
0131 510 0051

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Minithumbup
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Sep 11,2023
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Jan 29,2023
Minithumbup
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By: 'xing'
Jan 29,2023
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“A professional and excellent agency...”

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Mar 14,2023
Minithumbup
By: 'Tuan Pham'
Mar 14,2023
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“Highly recommend Ben been with them over 12 years....”

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Nov 21,2024
Minithumbup
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By: 'Natasha wilson'
Nov 21,2024
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“The best agency we have used in 15 years...”

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Aug 27,2024
Minithumbup
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Ione
By: 'David'
Aug 27,2024
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Southside have been the best agency we have used, on 15 years of letting our property. Thorough vetting of applicants has meant that we have good tenants, and tenants have commented very favourably on the service too. Rental statements are clear and on time. When we ...
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“Exceptional Service and Support: A Pleasing Experience with Southside and Georgia Krumins...”

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Apr 29,2024
Minithumbup
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By: 'Lu'
Apr 29,2024
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“Really helpful and fast at replying overall g......”

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Apr 16,2024
Minithumbup
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By: 'Carla'
Apr 16,2024
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Really helpful and fast at replying and overall great service...
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“Letting made simple...”

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Mar 26,2024
Minithumbup
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Mar 26,2024
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We rented from SPM for a year and now that we have moved on, I can say that it has been a positive experience. First, it was not hard to get a viewing. We were told from the beginning that this would be a temporary ...
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“Very unhappy with outcome after moving out...”

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Dec 11,2023
Minithumbdown
By: 'Louise'
Dec 11,2023
0 people found
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Very unhappy with outcome after moving out of flat. We received only a measely 10% of our nearly £1k deposit despite the fact we left the flat spotless. Some of the deposit was held back because the sink was broken - that crack was there when ...
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“Southside are one of the worst agencies I hav......”

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Oct 23,2023
Minithumbdown
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By: 'Lewis'
Oct 23,2023
0 people found
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Southside are one of the worst agencies I have ever dealt with. The flat was filthy on move in, we eventually had to clean it top to bottom ourselves. We requesting multiple times for repairs and fixes with no resolution. When moving out, they have ...
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“I had some issues with submitting documents f......”

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Jun 26,2023
Minithumbup
By: 'Toby'
Jun 26,2023
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I had some issues with submitting documents for the flat and Sean Anderson was incredibly helpful and patient in making sure everything was done from start to finish. He kept me updated and made sure our flat was secured. I really appreciated his help and ...
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“It has really be good , everything is fine, t......”

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Apr 12,2023
Minithumbup
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Rebekah
By: 'Oluwajeda Adekoya'
Apr 12,2023
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“Great collaboration, excellent work from my property managers!...”

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Apr 11,2023
Minithumbup
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By: 'Nick L.'
Apr 11,2023
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“Service from the South side property is amazing. I am ......”

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Apr 04,2023
Minithumbup
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By: 'Sarowar'
Apr 04,2023
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Service from the South side property is amazing. I am totally pleased with their quick and polite response. Specially from the Property manager....
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“The issues were solved very quick. While the ......”

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Mar 14,2023
Minithumbup
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Leighvi
By: 'Alex'
Mar 14,2023
0 people found
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The issues were solved very quick. While the water was off I got the options to have a shower in a gym or other property. I am glad. Thank you....
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“Quick response. Friendly yet professional. On......”

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Mar 12,2023
Minithumbup
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Leighvi
By: 'Stephen'
Mar 12,2023
0 people found
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Quick response. Friendly yet professional. One of the best agent I have used. Other agents may ignore your emails or takes at least a week to reply to you but not this one. Had no problems so far....
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“For almost 2 years I had a boiler in a poor s......”

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Feb 17,2023
Minithumbdown
By: 'Federico Razzoli'
Feb 17,2023
0 people found
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For almost 2 years I had a boiler in a poor state. I've been left freezing and without hot water in the winter for days, multiple times. Even when they send engineers, the problems are never definitely solved. But they refuse to replace the boiler. Also, ...
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“Very happy with everything so far and my move......”

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Feb 15,2023
Minithumbup
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Leighvi
By: 'Daire'
Feb 15,2023
0 people found
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Very happy with everything so far and my move in to the property was straightforward. Southside and Leighvi my property manager have been very responsive and friendly!...
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“Lewis has been a great property manager. Clea......”

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Jan 26,2023
Minithumbup
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Lewis
By: 'Rowan'
Jan 26,2023
0 people found
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Lewis has been a great property manager. Clear, concise communication and a great help when required. Wouldn't hesitate to recommend him....
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“They were more than helpful, lovely genuine s......”

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Nov 03,2022
Minithumbdown
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Ryan
By: 'Aimee Duguid'
Nov 03,2022
0 people found
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They were more than helpful, lovely genuine staff made the whole process so easy I really appreciate all the help the team was able to provide...
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“Moving in was incredibly easy and Southside w......”

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Oct 20,2022
Minithumbup
By: 'Finlay'
Oct 20,2022
0 people found
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Moving in was incredibly easy and Southside were very professional. The welcome bag was a nice touch as a lot of other agencies don’t do this. The gentleman who came to check our electrical appliances was also very nice and we had a pleasant ...
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“Lewis was a great property manager throughout......”

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Aug 11,2022
Minithumbup
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Lewis
By: 'Stewart'
Aug 11,2022
0 people found
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Lewis was a great property manager throughout our tenancy. He always made sure any issues raised were dealt with efficiently and effectively- made our tenancy a lot easier!...
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“Lewis has been great throughout our tenancy. ......”

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Aug 05,2022
Minithumbup
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Lewis
By: 'Junade & iliya'
Aug 05,2022
0 people found
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Lewis has been great throughout our tenancy. He made sure our emails are responded to and all issues we had with the flat were dealt with. We can't be happier with the way he managed the property and would definitely recommend him....
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“I rented my flat for the last 3 years with So......”

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Jul 27,2022
Minithumbup
By: 'Robyn Condron'
Jul 27,2022
0 people found
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I rented my flat for the last 3 years with Southside and I can not say enough how easy it has been. My property manager Angela and her assistant Peri had been incredible throughout with any issues I’ve had throughout my tenancy getting things sorted ...
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“From the application process to the end of my......”

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Jul 01,2022
Minithumbup
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Lewis
By: 'Dorsa'
Jul 01,2022
0 people found
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From the application process to the end of my tenancy, Southside, and my property manager Lewis, made the experience perfect. Any queries I had were covered as soon as they could, ensuring that my stay was comfortable. I am glad that my first experience living ...
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“Brilliant management and service....”

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Jun 29,2022
Minithumbup
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Ryan
By: 'Dorothy'
Jun 29,2022
0 people found
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Impossible to fault Southside Property Management. 20+ years as landlord and 5 agencies employed to manage the properties and none of them came near Southside for efficiency and effectiveness. Their office systems operate smoothly and well. Our property manager is Ryan and he turns round issues like ...
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“Peri is very professional and has been very q......”

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May 30,2022
Minithumbup
By: 'Jeanita'
May 30,2022
0 people found
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Peri is very professional and has been very quick to respond to our enquiries and helping us with any issues in the flat, for instance, we had issues with our heating in winter and she ordered us electric heaters until the egineers could come to ...
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“High quality tenancy with southside...”

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May 30,2022
Minithumbup
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Lewis
By: 'CHRIS C'
May 30,2022
0 people found
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My flatmates and I have had a very easy and enjoyable tenancy using a Southside property as students for the past year. In particular our property manager Lewis Collie has been superbly attentive and efficient at dealing with any problems that have come up during ...
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